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All 20 Hamilton hotels

BEST WESTERN PREMIER C Hotel By Carmen's

4.0 of 5 Hotel   |   1530 Stonechurch Road East, Hamilton, Ontario L8W 3P9, Canada
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Ranked #1 of 20 Hotels in Hamilton
A recent review
5 of 5 stars reviewed 1 week ago
Skiddlybop7 Vineland, Canada
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361 reviews from our community

Traveler rating
    299
    46
    9
    5
    2
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109
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Hamilton, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 days ago NEW

there is nothing around it, you might as go sleep in the middle of no where in Hamilton, that is much more entertaining because there is nothing around this hotel. Servies was awful front desk people were really rude, and when asking one lady where is a good place to take my children to entertain them she told me no... More

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW via mobile

My husband and I had our wedding ceromony and reception here and we would definetely NOT recommend. The staff was unclear and not organized. They told us a fantasy about how our wedding will be and look like. We received NONE of that. They did not have anyone greeting guest at the door, our guests were wondering around the lobby... More

Was this review helpful? Yes 1
Joe M, Owner at BEST WESTERN PREMIER C Hotel By Carmen's, responded to this review

Dear Kristen787, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and clearly miscommunication happened where you were not 100% satisfied. We are indeed known for our service in excellence and expertise and ask that you contact our Sales Manager (Terry Ravida) directly at (905) 381-9817 so... More

Vineland, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

When I called to ask if we could check in early as the wedding was before regular check in time, they did their best to help us and our room was ready when we arrived. The room was clean and it was the most comfortable hotel bed I've ever slept in with wonderful pillows! We didn't even have to haul... More

Was this review helpful? Yes 1
Joe M, Owner at BEST WESTERN PREMIER C Hotel By Carmen's, responded to this review

Dear Skiddlybop7, Thank you for your review regarding your stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again... More

Ontario
Contributor
13 reviews 13 reviews
12 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We thank the smiling Samantha at the Customer service for the the lovely room on a quite floor. We had to wait for the room 511 which was not ready before 4.15 pm. There were 2 weddings Friday night. The hotel was full. It would be a good idea to have some extra cleaning help when the hotel in at... More

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Joe M, Owner at BEST WESTERN PREMIER C Hotel By Carmen's, responded to this review

Dear RumbaOntario, Thank you for takign the time to share your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better... More

Oklahoma City, Oklahoma
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Staff was excellent and we loved the restaurant that was attached, but they hold weddings at the hotel and the music and drunks outside the door are very loud until 2am! It doesn't matter what floor you are on. They even offered us earplugs. Summertime is not the time to go unless you are in the wedding party!

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Joe M, Owner at BEST WESTERN PREMIER C Hotel By Carmen's, responded to this review

Dear SandD5561, Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. While we do have an enforced no noise policy after 11:00 p.m. and 24hr video surveillance we are not able to determine the volume of guests coming and going from... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 24, 2014

We were attending a wedding in Hamilton. We decided to stay over as the reception was at Carmen's. From the Moment we checked in the service was excellent. Room was clean and we found everything we needed was in order.

Was this review helpful? Yes 1
Joe M, Owner at BEST WESTERN PREMIER C Hotel By Carmen's, responded to this review

Thank you for sharing your experience with us and others Visitview, We are so happy you decided to stay with us while in town for a Wedding. Being directly beside our affiliate (Carmen's Banquet Center) we certainly are a convenient location. We were delighted the "Premier" branding of our property was true to form. Thank you again. Sincerely, Joe Mercanti,... More

Lancashire UK
Top Contributor
85 reviews 85 reviews
30 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed August 22, 2014

We stayed here for 2 nights prior to returning to the UK. The location is out of town which suits us and close enough to Long Point Nature Reserve and the Niagara Winelands for day trips out. It was also only a short straight forward drive to Toronto airport from here. Another bonus with regards to the location for us... More

Was this review helpful? Yes 3
Joe M, Owner at BEST WESTERN PREMIER C Hotel By Carmen's, responded to this review

Thank you for your honest review GiffLancashireUK , We were happy to read you found our location to suit your needs. We were equally pleased to see you ejoyed the Lanza Mini Suite and found it to be luxurious and exceptionally well maintained. I also appreciate your kind words regarding our dedicated, professional team members. We were sorry to read... More

Kitchener, Ontario, Canada
Contributor
16 reviews 16 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 21, 2014

My wife and I stayed at this hotel when we were attending to her father in Hamilton General hospital. The hotel room was very clean,abundant towels and comfortable bed. The distance to the hospital was not far and only the construction of 2014 slowed the commute( once the project is complete it will be only a 10-15 min. trip to... More

Was this review helpful? Yes 2
Joe M, Owner at BEST WESTERN PREMIER C Hotel By Carmen's, responded to this review

Thank you for taking the time to post a review Kitchenerjoe, We extend our best wishes to your Father-in-law for a speedy recovery and hope our property and services were some comfort during this time. We hope we get another chance to be your hosts on a more favorable trip. Kindest Regards, Joe Mercanti, President More

Alliston, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 20, 2014

I've stayed in A LOT of hotels over the past two years while I've been working overseas. This hotel is right up there with the best ones I've stayed in. The room was spotless, very tastefully decorated, and modern in appearance. I also happened to be at the hotel for a wedding and can say that the rooftop patio area... More

Was this review helpful? Yes 3
Joe M, Owner at BEST WESTERN PREMIER C Hotel By Carmen's, responded to this review

Thank you for your heartfelt review JamieHarnish, It certainly means alot coming from a seasoned traveller like yourself. We ae delighted our Best Western Premier branding lived up to it's name. We were equally happy to read since you were attending a wedding that we were hosting you were also able to experience and enjoy our rooftop patio. Yours in... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 19, 2014

This was the best experience of any hotel I've stay in in a long time. The room was large and clean with all new equipment. The staff was very friendly and efficient. I've stayed at other places that cost twice as much and were not half as nice. Best Western just moved up another notch with my wife and I.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Joe M, Owner at BEST WESTERN PREMIER C Hotel By Carmen's, responded to this review

Thank you for sharing your recent experience with us and others patricks201, We were so happy to read you enjoyed your stay and experiences while staying in Ontario's 1st Best Western Premier and Hamilton's 1st luxury butique hotel. We hope to see you again in the near future. Kindest Regards, Joe Mercanti, President More

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Additional Information about BEST WESTERN PREMIER C Hotel By Carmen's

Address: 1530 Stonechurch Road East, Hamilton, Ontario L8W 3P9, Canada
Phone Number:
Location: Canada > Ontario > Hamilton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PREMIER C Hotel By Carmen's 4*
Number of rooms: 52
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Also Known As:
BEST WESTERN PREMIER C Hotel By Carmen's Hamilton, Ontario

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