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Crowne Plaza Hotel Hamilton

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150 King Street East, Hamilton, Ontario L8N1B2, Canada (Formerly Ramada)
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1 room 1 adult
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Crowne Plaza Hotel Hamilton
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203 Reviews from our TripAdvisor Community

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Hamilton, Canada
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

I appreciate that this hotel is trying to be a bit more upscale but the location just isn't convincing. The building facade is also dated (not in the good way), awesome that there's an indoor pool and hot tub but again, it's a bit dated/could be maintained better- lots of foam in the hot tub? Service at the check in... More 

Helpful?
Thank tashtea
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear tashtea, I regret that you did not find us to be a good value and that inconsiderate guests interrupted the comfort of your stay. We appreciate your feedback regarding our amenities and thank you for taking the time to share. We will use your feedback to foster improvements as we strive to be your hotel of choice in the... More 

Canada
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel had the best staff I have ever encountered....from the front desk, housekeeping, even the parking lot attendants - all were FRIENDLY, pleasant and professional. They went out of their way to greet each and every guest! The facilities are clean and well maintained. I would not hesitate to stay here on a future trip to the region.

Helpful?
Thank ItaliaSoccerFans
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear ItaliaSoccerFans, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and I look forward to sharing your kind remarks with the... More 

Level Contributor
102 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wonderful staff great location if you are doing anything at Mcmaster University. And it is a close walk to coffee places and dinner places. I stayed on the same floor as the pool so I would probably suggest you pick a higher floor. My view was of King street but the weather was rainy and icky so the view didn't... More 

Helpful?
Thank Southpawpoet
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Southpawpoet, We are delighted that you took the time to write. Your review lets us know that your stay was enjoyable. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while traveling. We thank you for your patronage and hope to be your hotel of choice in the area. Best, Andrew Holmes... More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

Washroom was very very small and the washroom didn't have a fan. No mini fridge in the room. Parking was a hassle and I had to pay $8 a day. Tv was to small. Blinds don't close all the way, I like to have my room dark.

Helpful?
Thank Oscar H
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Oscar H, I’m sorry that our accommodations were not to your liking and that you did not find us to be a good value; please forgive us. Guest satisfaction is our highest priority and I regret that we left you underwhelmed. Your feedback is welcomed and is take under consideration. Thank you for taking the time to share your... More 

Travelers are raving about these Hamilton hotels

Oshawa, Canada
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We had a room that was practically right across the hall from the pool/gym area. It appeared clean and was very serviceable. Room service came promptly when we asked for more towels. But the tv was said to have more channels and they only had the basic antenna which did not offer very much at all. I wouldn't recommend the... More 

Helpful?
Thank M H
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear M H, I'm glad you enjoyed our accommodations and amenities. Along with providing us with some areas of opportunity, your review serves as encouragement to our team who strive to provide a pleasant experience. Thank you for staying with us and for your time in reviewing our hotel. Sincerely, Andrew Holmes General Manager More 

Toronto, Canada
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 25, 2015

Got a decent deal on Hotels.com, members only secret pricing. Turned out to a good deal after a short bit of research. Arrived 2hrs prior to the check-in time, and they still got me room right away. That was a very good start. Got a parking pass to park the car. Now, beware, the parking lot can be cold &... More 

Helpful?
Thank Manas M
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Manas M, Thank you for taking the time to share your review on TripAdvisor. It is sincere feedback like yours which allows us to monitor and enhance our guest experience. We’re pleased to hear our modern hotel, friendly staff, and amenities made for an enjoyable stay. Along with providing us with areas of opportunity, your feedback serves as encouragement... More 

Toronto, Canada
Level Contributor
187 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed December 7, 2015

I won't lie. I got this hotel on a Price Line deal. I was placed on the 3rd floor. My room was clean and well furnished. My bed was comfy. Wifi worked great. Parking was $8.00 plus tax. The parking garage could use a good cleaning. Front desk staff were very friendly. No real complaints.

Helpful?
Thank lazytraveller13
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear lazytraveller13, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Andrew Holmes General Manager More 

Mississauga, Canada
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 5, 2015

This hotel is beyond over-priced for what you get. The rooms were average, not worth the $200 plus a night they charge. The service was below par. Stayed here for a wedding, the bathroom was dirty and I had to go down to the desk to ask for towels and soap. They have vending machines and ice machines on only... More 

Helpful?
Thank Katie1114
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Katie1114, I'm very sorry that you did not find us to be a good value and that our accommodations were not to your liking. I regret that level of service you received while staying with us and appreciate the feedback as it fosters improvement. We do our very best to remain competitively priced in our market but will take... More 

San Diego, California
Level Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed October 26, 2015

Overall this hotel was below average. I just spend 4 nights here and I was not impressed. The rooms were really average. The staff was very sparse. They had hundreds of international students living in the hotel so the elevators were always crowded. It seems like the students didn't respect the hotel space at all so everything looked pretty beat... More 

Helpful?
Thank TravelingToTheEdge
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear TravelingToTheEdge, I'm very sorry that you were not satisfied with your stay. I regret that our service and accommodations let you down. We have not had any reports of pests in our hotel, so I would like to learn more. I'm at your service should you like to discuss in more detail. Thank you for staying with us and... More 

Orlando, Florida
Level Contributor
134 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
1 of 5 stars Reviewed October 23, 2015 via mobile

I travel every week to destinations all over the world and have never seen such unprofessional staff. I am writing this on the second night of my stay. The first day that house keeping cleaned my room they left a note on my desk saying "tipping is ok" are you kidding me? If I tip it's going to be on... More 

Helpful?
Thank sebastian y
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear sebastian y, We appreciate you taking the time to share your experience. My heartfelt apologies you found our housekeeping associate unprofessional. We strive to provide comfortable hospitality, so I regret that you were made to feel uncomfortable. Tipping is common in our industry, but it certainly is not requested nor required. Thank you for your honest feedback which I... More 

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