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Crowne Plaza Hotel Hamilton

3.0 of 5
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150 King Street East, Hamilton, Ontario L8N1B2, Canada (Formerly Ramada)
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Crowne Plaza Hotel Hamilton
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Ranked #8 of 19 Hotels in Hamilton
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174 reviews from our community

Traveler rating
    45
    57
    34
    21
    17
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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  • All months
    (174)
  • Mar-May only
    (49)
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Ypsilanti, Michigan
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Staff and facilities are top notch, but It didn't go well for me. It seemed like everyone on my floor stands out in the halls and talks at 430a. Room smelled like smoke. I advised the staff twice and the second time asked for an entire new bed set. They couldn't do it. Wish my stay could have been better,... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Point432, My sincere apology that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all of our guests of hotel etiquette in an effort to provide everyone with a comfortable stay. Your experience is not indicative of our norm as most guests comply. Additionally, I regret... More 

Niagara-on-the-Lake, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 18, 2015

I recently stayed for two nights. I found the hotel reception friendly and welcoming. I am very happy to have had a great view of Lake Ontario from my room. My room was attractive and clean. I will definitely stay at the Crowne Plaza Hamilton while in town on business next time.

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Brit D, Thanks for your time in reviewing your experience. It’s encouraging to know you enjoyed our lake views and friendly service. Your recommendation is appreciated; our associates work hard to provide a pleasant stay. We hope to host you again on a return visit. Best, Andrew Holmes General Manager More 

1 review
5 of 5 stars Reviewed April 11, 2015

Stayed here overnight while in town for a conference. Check in was quick and easy. Given a room on the 7th floor which included privileges for the executive lounge. (I did not access the lounge as there was not a need.) Shortly after check in there was a phone call to ensure I was happy with the room. The bed... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Lisa M, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities while visiting for a conference. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Andrew Holmes General... More 

Toronto, Canada
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 29, 2015 via mobile

Stayed here for the Around the Bay run in March 2015. The parking garage was operational and was about $20 for the night. Check in was easy, front desk staff was great, funny and helpful. I asked for late check in because of the race which they obliged no problem. When I got to my room and started to unpack... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear tbrider28, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced while staying with us. Thank you for your feedback regarding breakfast; I have taken note. On behalf of our entire team, I thank... More 

1 review
5 of 5 stars Reviewed March 28, 2015

I would highly recommend this hotel!! Clean, comfortable & service superb!! The hotel staff was not only very accommodating, but their wonderfully friendly disposition made my stay warm & welcoming!! The Optimal Holistic Music & Medicine Centre, housed in the hotel on the first floor, is a must to explore!! Scarlett Deva Antaloczy offers an abundance of services, namely, Traditional... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Bersch3216, Thank you for your review and recommendation of our modern hotel and ample amenities. I’m pleased to hear that our clean room and friendly service made for a truly fantastic experience. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, Andrew Holmes General Manager More 

Toronto, Canada
Top Contributor
55 reviews 55 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed March 25, 2015

I stayed here two nights for work. I must say that it was much more than I had expected. Hamilton is not my favourite city to visit and the area that this hotel is situated is also not my favourite place to be. However the hotel it's self is very modern and clean. The room was very lovely an the... More 

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ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Candice L, Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to stay with us and look... More 

Oakville, Canada
1 review
5 of 5 stars Reviewed March 21, 2015

The hotel looks fairly ordinary from the outside, however inside is another story. The Lobby is nicely appointed and our room was clean modern with a splash of red accents. The reception clerks were well versed in great dining recommendations in the area. Overall we were very pleased with your hotel.

Was this review helpful? Yes
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Tara W, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our modern accommodations and friendly service while in town. There is no better compliment than a return visit, so we hope to see you again soon. Best, Andrew Holmes General Manager More 

Toronto, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 26, 2015

I have mixed feelings about this hotel. It's OK, it's not gross or untidy. But it's tryes to be something that it's not and it feels sometimes... cheap. Both rooms I stayed didn't have nor microwave nor fridge. In one of them the TV was broken. There no complimentary coffee in the lobby (can be bought for 2.50CAD). Had to... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear DmitryMeller, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our clean hotel and friendly service while in town. I appreciate your comments regarding our room amenities and breakfast options and I have taken note. We will take your comments under consideration as... More 

Senior Contributor
48 reviews 48 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 26, 2015

Haven't stayed at the Crowne Plaza for about 2 years. Went back because we wanted to have a quiet room which unfortunately our go to hotel doesn't really offer. We were not disappointed. The room was very quiet even if we were right in the back of the elevators. Once we saw where our room was, we expected to hear... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear JJBelanger, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. Thanks again and we look forward to your... More 

Cambridge
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 2, 2015

My husband and i stayed at the Crowne Plaza just before christmas as a base to visit family and friends. We choose Crowne plaza as we have stayed in this chain of hotels before and always had a good stay. We booked a suite as a treat which was of exceptional standard and huge, there was a lounge with tv... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear EmzCambridge, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced due to our modern accommodations and friendly service. On behalf of our entire team, I thank you for your kind remarks. Please visit... More 

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