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Crowne Plaza Hotel Hamilton

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150 King Street East, Hamilton, Ontario L8N1B2, Canada (Formerly Ramada)
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Crowne Plaza Hotel Hamilton
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Ranked #9 of 19 Hotels in Hamilton
A recent review
4 of 5 stars reviewed 4 days ago
Candice L Toronto, Canada
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169 reviews from our community

Traveler rating
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    34
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Toronto, Canada
Top Contributor
56 reviews 56 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed here two nights for work. I must say that it was much more than I had expected. Hamilton is not my favourite city to visit and the area that this hotel is situated is also not my favourite place to be. However the hotel it's self is very modern and clean. The room was very lovely an the... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Candice L, Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to stay with us and look... More 

Oakville, Canada
1 review
5 of 5 stars Reviewed 1 week ago

The hotel looks fairly ordinary from the outside, however inside is another story. The Lobby is nicely appointed and our room was clean modern with a splash of red accents. The reception clerks were well versed in great dining recommendations in the area. Overall we were very pleased with your hotel.

Was this review helpful? Yes
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Tara W, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our modern accommodations and friendly service while in town. There is no better compliment than a return visit, so we hope to see you again soon. Best, Andrew Holmes General Manager More 

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 26, 2015

I have mixed feelings about this hotel. It's OK, it's not gross or untidy. But it's tryes to be something that it's not and it feels sometimes... cheap. Both rooms I stayed didn't have nor microwave nor fridge. In one of them the TV was broken. There no complimentary coffee in the lobby (can be bought for 2.50CAD). Had to... More 

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ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear DmitryMeller, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our clean hotel and friendly service while in town. I appreciate your comments regarding our room amenities and breakfast options and I have taken note. We will take your comments under consideration as... More 

Senior Contributor
44 reviews 44 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 26, 2015

Haven't stayed at the Crowne Plaza for about 2 years. Went back because we wanted to have a quiet room which unfortunately our go to hotel doesn't really offer. We were not disappointed. The room was very quiet even if we were right in the back of the elevators. Once we saw where our room was, we expected to hear... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear JJBelanger, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. Thanks again and we look forward to your... More 

Cambridge
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 2, 2015

My husband and i stayed at the Crowne Plaza just before christmas as a base to visit family and friends. We choose Crowne plaza as we have stayed in this chain of hotels before and always had a good stay. We booked a suite as a treat which was of exceptional standard and huge, there was a lounge with tv... More 

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ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear EmzCambridge, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced due to our modern accommodations and friendly service. On behalf of our entire team, I thank you for your kind remarks. Please visit... More 

Playa del Carmen, Mexico
Top Contributor
109 reviews 109 reviews
24 hotel reviews
89 helpful votes 89 helpful votes
2 of 5 stars Reviewed December 14, 2014 via mobile

we checked in around 2230 hrs. The 2 male front desk clerks were pleasant. I didn't have my rewards card but the clerk told me he would make it his duty to get that for me by morning. Room was ok, bathroom is extremely small & no ventilation. The toiletries were very nice! we had to call down twice as... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear bergdorfblond, Thank you for acknowledging your pleasant registration experience. My sincere apology that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all of our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay. Again, on behalf of our... More 

London, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 12, 2014

Not quite sure where to start! Definitely feels like a student residence with only 2 out of 8 floors available to guests..not impressed! Booked a suite 3 months in advance and upon checkin I was told there were no suites available. Hotel is very dated and could use a MAJOR refresh. There is a weird rotten sewage stench I noticed... More 

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear David W, I appreciate you taking the time to write this review. Your feedback is helpful and will be shared with our team. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. The little details definitely do make a trip and we regret we missed the mark. Your... More 

Niagara Falls, Canada
Top Contributor
233 reviews 233 reviews
43 hotel reviews
279 helpful votes 279 helpful votes
3 of 5 stars Reviewed November 12, 2014

I just spent 3 days at this hotel for some business training. Although many of my colleagues from out of town stayed over night, I did not as I was in commuting distance. The two rooms we were using for our training were on the third floor above the lobby. Every one of us commented on the nauseating wallpaper throughout... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear BahiaDelray, Guest satisfaction is our highest priority and I regret that we left you underwhelmed. I have taken note of your feedback which is welcomed as it encourages change for future events. Thank you for taking the time to share your review with us. Best, Andrew Holmes General Manager More 

Yellowknife, Canada
Senior Contributor
36 reviews 36 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 6, 2014

I stayed at the Crowne Plaza the night before writing a very big (9 hour) exam at the prometric center down the road. I made a GREAT choice. This is a quiet hotel with certain floors specifically designated as quiet. You can leave your car/truck in the parking lot while you write the exam. Restaurant is good. Pool is clean.... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Mike_Banning, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who work hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Andrew Holmes General Manager More 

Virginia Beach
Contributor
16 reviews 16 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed September 25, 2014 via mobile

Shower never got warm had to shower in cold water. Very disappointed as it is not up to Crowne Plaza expectations. Paid for breakfast but what do you know they were late opening up. So I missed that. Wrote the manager no response. Maid walked right into room said I wasn't supposed to be in there. Was there for business.... More 

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Rob M, I'm so sorry for your poor experience at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and management... More 

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