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Crowne Plaza Hotel Hamilton

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150 King Street East, Hamilton, Ontario L8N1B2, Canada (Formerly Ramada)
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Crowne Plaza Hotel Hamilton
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182 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • German first
  • Italian first
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English first
  • All months
    (182)
  • Mar-May only
    (49)
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Niagara Falls, Canada
Level Contributor
4 reviews
4 of 5 stars Reviewed 6 days ago NEW

Our room was ready early, for which we were greatful! Pretty nice room, would be nicer if there was a fridge. Only one ice maker was working, we had to call down to the front desk to find one that did....we ended up at the bar on our first trip for ice! Considering there was Pan Am Games, Journey concert,... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear jelomu, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. It is not uncommon for a very small item (like an earring backing) to remain in the linens even after being laundered. Your sincere comments, which highlight... More 

Ottawa, Canada
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

my husband and I have stayed at this hotel three years in a row and every time is better than the previous. the beds are amazing, the a/c is easy to set, the pool is lovely, we never hear any of our neighbors staying in rooms nearby, the front staff, cleaning staff and pool staff are very nice and friendly.... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear hburkholder, Welcome back! Sincere thanks for taking the time to share your review. It’s encouraging to know that your stays have been pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to stay with us... More 

Kalamazoo, Michigan
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a nice, reasonably priced hotel in a tough area (we were serenaded by a few drunks staggering home at 2am, and we were on the 6th floor). To echo another review, I was amazed at the absence of blackout curtains. I don't recall the last hotel I stayed at that did not have them. They seem to be... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Mark B, On behalf of our entire team I would like to thank you for your sincere review. It’s wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback, both positive and areas for improvement, allows us... More 

Ontario
Level Contributor
109 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had a great sleep here. Bed and pillows were quite comfy. There was a small pack of complimentary night time treats including aromatherapy room spray, face cream, and foot massage cream. Bathroom was really tight. Had to step beside the toilet to close the door. Free WiFi. One annoying thing : the thermostat was backlit with a blue light that... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Scrumble, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who work hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Andrew Holmes General Manager More 

Barrie, Canada
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The rooms where very nice, but we where put on floor 1 and the noise from the 3 lane street out front was crazy. We went 4 blocks away to eat and being a sunday night the only people on the street where very scary, we walked very fast. Overall for the price I paid we did OK

Was this review helpful? Yes
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Guy H, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant overall. I'm sorry the city noise interrupted the comfort of your stay. Our team lives and works in the area and find it to be very safe. Thank you for taking the time to share your experience.... More 

Travelers are raving about these Hamilton hotels

Singapore, Singapore
Level Contributor
247 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was the first hotel we stayed in Canada (as part of our US and Canada tour). After dinner and clearing the customs and immigration, it took about an hour's drive to reach the hotel. It was almost 8.45pm when we arrived and the sky had just turned dark a while ago. There was only one staff manning the counter.... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear ZfyEd, Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. It’s wonderful to know you enjoyed a good night's rest in our comfortable bed. We appreciate your time in reviewing our hotel and hope to see you again. Best, Andrew Holmes General Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 26, 2015 via mobile

I felt so good and relax after my treatment. Scarlet is wonderful. She is there to listen and help you. She gave me some advices and gave me some esencial oils ( all natural ). The agenda is very flexible. Don't hesitate to ask for your best time for a treatment.

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Toronto, Canada
1 review
2 of 5 stars Reviewed June 8, 2015

Tried to enter the hotel parking lot, no attendant. I buzzed through to the front desk and was told to come to the front desk to pick up a parking pass, which would require backing out into traffic and then circling around to get back to the lot.....desk clerk finally let me in only to have me go back to... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear ARH25, We appreciate you taking the time to share your experience. My heartfelt apologies you found our associates unresponsive. We strive to provide sincere hospitality and we clearly missed the mark. Additionally, I regret your arrival and Executive Lounge experiences were unpleasant. Thank you for your honest feedback which we will use to foster improvement; for that reason, we... More 

Ypsilanti, Michigan
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 26, 2015

Staff and facilities are top notch, but It didn't go well for me. It seemed like everyone on my floor stands out in the halls and talks at 430a. Room smelled like smoke. I advised the staff twice and the second time asked for an entire new bed set. They couldn't do it. Wish my stay could have been better,... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Point432, My sincere apology that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all of our guests of hotel etiquette in an effort to provide everyone with a comfortable stay. Your experience is not indicative of our norm as most guests comply. Additionally, I regret... More 

Niagara-on-the-Lake, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 18, 2015

I recently stayed for two nights. I found the hotel reception friendly and welcoming. I am very happy to have had a great view of Lake Ontario from my room. My room was attractive and clean. I will definitely stay at the Crowne Plaza Hamilton while in town on business next time.

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Brit D, Thanks for your time in reviewing your experience. It’s encouraging to know you enjoyed our lake views and friendly service. Your recommendation is appreciated; our associates work hard to provide a pleasant stay. We hope to host you again on a return visit. Best, Andrew Holmes General Manager More 

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