I stayed in this hotel one night, i don't smoke nor does my wife yet we were charged 250.00 for what the management claims there was smoke in our room. We lit a scented candle to remove the smell a closed in hotel room usually has. My wife and i took our hot showers in the morning which produces steam... more

We ended up here for a night because everything in or close to Niagara on the Lake was booked for Labor Day weekend. The room itself was clean, and well-appointed. The staff was friendly and helpful at check in and check out. Design problem: the elevators opened right into the hallway, near our room, so there was noise from the... more

After a terrible experience at Staybridge Suites Hamilton, my daughter and I got a last minute reservation at Crowne Plaza Hamilton hotel. DENISE exuded professionalism, courtesy, and made all the difference to our stay in Hamilton. She went over the top with regard to service and made sure the room my daughter and I shared was cool and comfortable and... more

Unprofessional staff, noisy, could not turn down air conditioning, took several calls to solve noise problem, would not allow late departure even though hotel was empty until moving up time we would leave when asked twice only to call later in the morning to say we should have checked out. by now. Don't try to contact the hotel after staying... more

We came up for a hockey tournament, so really had no choice in where we stayed, when we first checked in my husband forgot his credit card at home in the states so we put it on my bank card well aparently the girl behind the desk was confused and charged it 400.00 off the bat, we get home I... more

Stayed here early April 2009 as part of a group of families attending a sports tournament in Hamilton. It was pricier than we normally pay for a tournament hotel, so I suppose I was expecting a bit more ... but it wasn't anything special. It is easy to find which is good and centrally located, which is also good ...... more

After spending four days in Hamilton, we stayed overnight because of weather difficulties on our homebound flight and spending 7 hours on a plane that couldn't land. When we arrived it was past 9 pm and we had to catch a flight the next morning, so it was a brief stay. The hotel is beautiful! The rooms are out of... more

well where do i start? this hotel was rated as a 4 star!!! ya right i would give it a 2* at the most!!, first of all, you can't take the stairs down to the lobby without having to walk around the parking garage! the phone in our room kept dialing other people's rooms when we would try to dial... more

Ok, spent about 10 days in the Crowne Plaza, in Hamilton - from just after Christmas to early Jan. It all started off ok, apart from the night service couldn't find my booking (I had popped to a friends house on the way from the airport, to which I arrived at 2am the following day) though the night service reception... more