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All 20 Hamilton hotels

Crowne Plaza Hotel Hamilton

3.0 of 5 Hotel   |   150 King Street East, Hamilton, Ontario L8N1B2, Canada (Formerly Ramada) (Downtown Hamilton)
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Ranked #10 of 20 Hotels in Hamilton
A recent review
3 of 5 stars reviewed 1 week ago
BahiaDelray Niagara Falls, Canada
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162 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, Canada
1 review
1 of 5 stars Reviewed 1 week ago

Not quite sure where to start! Definitely feels like a student residence with only 2 out of 8 floors available to guests..not impressed! Booked a suite 3 months in advance and upon checkin I was told there were no suites available. Hotel is very dated and could use a MAJOR refresh. There is a weird rotten sewage stench I noticed... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear David W, I appreciate you taking the time to write this review. Your feedback is helpful and will be shared with our team. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. The little details definitely do make a trip and we regret we missed the mark. Your... More

Niagara Falls, Canada
Top Contributor
218 reviews 218 reviews
40 hotel reviews
239 helpful votes 239 helpful votes
3 of 5 stars Reviewed 1 week ago

I just spent 3 days at this hotel for some business training. Although many of my colleagues from out of town stayed over night, I did not as I was in commuting distance. The two rooms we were using for our training were on the third floor above the lobby. Every one of us commented on the nauseating wallpaper throughout... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear BahiaDelray, Guest satisfaction is our highest priority and I regret that we left you underwhelmed. I have taken note of your feedback which is welcomed as it encourages change for future events. Thank you for taking the time to share your review with us. Best, Andrew Holmes General Manager More

Yellowknife, Canada
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Crowne Plaza the night before writing a very big (9 hour) exam at the prometric center down the road. I made a GREAT choice. This is a quiet hotel with certain floors specifically designated as quiet. You can leave your car/truck in the parking lot while you write the exam. Restaurant is good. Pool is clean.... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Mike_Banning, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who work hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Andrew Holmes General Manager More

Virginia Beach
Contributor
14 reviews 14 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed September 25, 2014

Shower never got warm had to shower in cold water. Very disappointed as it is not up to Crowne Plaza expectations. Paid for breakfast but what do you know they were late opening up. So I missed that. Wrote the manager no response. Maid walked right into room said I wasn't supposed to be in there. Was there for business.... More

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Rob M, I'm so sorry for your poor experience at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and management... More

Niagara Falls, Ontario
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed September 13, 2014

Pros - regular hotel rooms - clean - located downtown with easy walking access to Supercrawl Cons - didn't get two beds even though requested and they wouldn't adjust the rate even though two beds were booked online through expedia - front desk staff not very friendly and a bit condescending - air conditioner was too loud to sleep so... More

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Romyn-Michaud, I’m terribly sorry for your recent experience; we certainly did not want to leave you with a poor impression. We do our very best to accommodate all room type requests; I’m sorry we disappointed you. Additionally, I regret you found our associates unfriendly. We are constantly working on improving the quality and service provided. I have taken note... More

Ottawa
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 31, 2014

Hotel was as expected for a Crowne Plaza - well appointed, very quiet, comfortable beds, great bathroom. We stayed on the executive floor, (7th), which included a club lounge, which was very nice. Persons staying on the 7th floor received a complimentary continental breakfast in the lounge. The pastries were a bit dry, but the rest was nice. Staff were... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear ChapelHill10, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again... More

Windsor, Ontario CA
Contributor
11 reviews 11 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 13, 2014

Overall, I was not impressed with this property. This hotel was arranged for us, as part of a youth soccer tournament trip. My husband noted that it was not up to Crowne Plaza standards. It was also in a very sketchy part of town and it was really inconvenient having to put your key into the elevator to get to... More

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ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear sdm36, Thank you for taking the time to share your review with us. I appreciate you acknowledging our modern décor even though our location and food were not to your liking. Your sincere comments, which highlight our successes and areas for improvement, are appreciated as they foster change for the better. For this reason, I hope to see you... More

Niagara Falls, Canada
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 22, 2014

Last minute trip for medical reasons and picked the hotel as one of us had been there before. Proximity to hospital and downtown with food choices and shops helpful. Clean, Comfortable, Quiet which we needed after sitting around the hospital on and off for 12 hours. Thankfully, a Good health outcome, which while we were highly stressed waiting for the... More

Was this review helpful? Yes 4
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Marya B, I’m thrilled to learn we satisfied your travel needs; thanks for taking the time to share your experience. It’s wonderful to know that our staff left such a lasting impression with you through their warm hospitality; I look forward to sharing your kind remarks with Dawn. I’m pleased we could add a little comfort during this difficult... More

London, Canada
Top Contributor
85 reviews 85 reviews
36 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed July 13, 2014

Second stay at this property. This is a well run hotel with great staff. The room is beautifully furnished with a comfy bed. The only complaint I could have in the bathroom is very small. I would stay here again.

Was this review helpful? Yes
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our decor and comfortable bed, but more importantly our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write and I hope to see you for a... More

stigs17
Top Contributor
86 reviews 86 reviews
64 hotel reviews
99 helpful votes 99 helpful votes
2 of 5 stars Reviewed July 10, 2014

As a Platinum IHG member, I get to several Crowne Plazas every year and value the brand. Alas, while they are making some effort, this Hamilton CP property has a long way to go match their brand cousins. Pros +Wonderful staff. Dawn and the young lady in the evening were congenial and well-informed. If only the hotel itself was as... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Thank you for sharing your feedback. I was delighted to see that Dawn met you with congenial and customer oriented service; but disappointed to hear of the frustration you experienced due to noise pollution stemming from construction occurring in a neighboring building. We appreciate our guests taking the time to provide us with detailed feedback. This allows us to monitor... More

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Additional Information about Crowne Plaza Hotel Hamilton

Address: 150 King Street East, Hamilton, Ontario L8N1B2, Canada (Formerly Ramada)
Phone Number:
Location: Canada > Ontario > Hamilton > Downtown Hamilton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Hotel Hamilton 3*
Number of rooms: 214
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Also Known As:
Crowne Plaza Hamilton
Crowne Plaza Hotel Hamilton Ontario

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