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All 20 Hamilton hotels

Crowne Plaza Hotel Hamilton

3.0 of 5 Hotel   |   150 King Street East, Hamilton, Ontario L8N1B2, Canada (Formerly Ramada) (Downtown Hamilton)
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59%
Ranked #10 of 20 hotels in Hamilton
A recent review
4 of 5 stars reviewed 1 week ago
Marya B Niagara Falls, Canada
  • Reviews (155)
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  • Room tips (32)
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155 people have reviewed this hotel

Traveler rating
    38
    52
    31
    18
    16
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41
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41
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Niagara Falls, Canada
1 review
4 of 5 stars Reviewed 1 week ago NEW

Last minute trip for medical reasons and picked the hotel as one of us had been there before. Proximity to hospital and downtown with food choices and shops helpful. Clean, Comfortable, Quiet which we needed after sitting around the hospital on and off for 12 hours. Thankfully, a Good health outcome, which while we were highly stressed waiting for the... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Marya B, I’m thrilled to learn we satisfied your travel needs; thanks for taking the time to share your experience. It’s wonderful to know that our staff left such a lasting impression with you through their warm hospitality; I look forward to sharing your kind remarks with Dawn. I’m pleased we could add a little comfort during this difficult... More

London, Canada
Top Contributor
85 reviews 85 reviews
36 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Second stay at this property. This is a well run hotel with great staff. The room is beautifully furnished with a comfy bed. The only complaint I could have in the bathroom is very small. I would stay here again.

Was this review helpful? Yes
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our decor and comfortable bed, but more importantly our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write and I hope to see you for a... More

stigs17
Top Contributor
75 reviews 75 reviews
59 hotel reviews
87 helpful votes 87 helpful votes
2 of 5 stars Reviewed 2 weeks ago

As a Platinum IHG member, I get to several Crowne Plazas every year and value the brand. Alas, while they are making some effort, this Hamilton CP property has a long way to go match their brand cousins. Pros +Wonderful staff. Dawn and the young lady in the evening were congenial and well-informed. If only the hotel itself was as... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Thank you for sharing your feedback. I was delighted to see that Dawn met you with congenial and customer oriented service; but disappointed to hear of the frustration you experienced due to noise pollution stemming from construction occurring in a neighboring building. We appreciate our guests taking the time to provide us with detailed feedback. This allows us to monitor... More

Mississauga
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel offered what we were looking for: an inexpensive hotel in the heart of downtown Hamilton. The room was clean and the people at the front desk were very professional and courteous. We had to visit multiple floors to find an ice machine but it was a fun process (not sure how many others would find that fun though!).... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear MissyBa, I’m so glad you enjoyed our clean room and friendly staff! Incredible reflections like yours allow us to monitor and improve our guest experience. Thank you for taking the time to write a review, and we hope to see you on a return visit. Best, Andrew Holmes, GM More

Toronto, Canada
Top Contributor
85 reviews 85 reviews
72 hotel reviews
136 helpful votes 136 helpful votes
5 of 5 stars Reviewed June 23, 2014

A recent event took us to Hamilton, and because of the nature of the event we decided to spend the night in Hamilton as opposed to driving back to Toronto. The 5000 points/night redemption special they had going on again was a fantastic deal, so naturally we decided to come back here as opposed to trying the Sheraton this time.... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

While I'm sorry to hear of your experience in the parking garage; I'm delighted you enjoyed your stay. Reflections like yours give us areas to improve our guest experience. Thank you for taking the time to write, and we hope to host you again soon. Best, Andrew Holmes, GM More

Toronto, Canada
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 17, 2014

Dawn at the hotel reception was so sweet, regardless of the question she was helpful and knowledgeable and very friendly. The room was better than I expected and the bed was excellent. The bathroom was clean and had everything I needed. I am impressed with security - you need your card to get off at your floor. My only issue... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our amenities, but more importantly, our staff. Each member of our team strives daily to provide exceptional guest experiences. I'm sorry the construction was frustrating, but I’m happy that Dawn was able to make it right. I will be sure to pass along... More

Hong Kong, China
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 16, 2014

I stayed at the hotel for 3 nights and I don't have anything to complain about the hotel itself. But when I came back home to find an unknown charge on my bill, I filled in the form on the "Contact us" page and tried to clarify with the hotel two weeks ago. I have never received any reply from... More

Was this review helpful? Yes 1
Courtice, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 6, 2014

I assume people look and make judgments on this location... however it is quite a nice hotel. Staff were a little dismissive perhaps because I was a late check in but other than that. comfy warm and pleasant!

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

biggy69_3000, Thank you for your review and recommendation!  We’re so glad you enjoy staying with us; we greatly appreciate your business and taking the time to share your comments. Sincerely, Andrew Holmes, General Manager More

Ontario
Contributor
13 reviews 13 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 28, 2014

Staying in Hamilton for a basketball tournament and looking for a place downtown and still within budget had us stay at the Crowne Plaza. We got the best price through an online hotel vendor. Arriving there we found that there was construction going on in the building, which, was a bit of an annoyance but calmed down around 7 pm,... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

quest4sunshine, Thank you for your review and detailed assessment from your stay at Crowne Plaza Hamilton. It's great to hear all the aspects that made your stay enjoyable. I look forward to sharing your kind comments with our staff on the level of service and cleanliness you experienced during your stay. We hope you'll have an opportunity to return for... More

Winnipeg, Canada
1 review
5 of 5 stars Reviewed April 24, 2014

Our second visit to the Crowne Plaza in Hamilton was even better than the first (maybe because we extended the length of our trip to 2 days this time!!) Rooms are tasteful...service GREAT... location FANTASTIC... and it was sunny every day!! Do yourself a favour and if you are staying in Hamilton…stay at the Crowne Plaza!!!

Was this review helpful? Yes
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

bluesalmon90, We appreciate your review and return visit to Crowne Plaza Hamilton. We're glad you enjoyed another stay and found our service and location perfectly suited for your travels. Please continue to make us your number one choice hotel in the area. We hope to see you again soon. Thank you again for writing. Kind regards, Andrew Holmes, General Manager More

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Additional Information about Crowne Plaza Hotel Hamilton

Address: 150 King Street East, Hamilton, Ontario L8N1B2, Canada (Formerly Ramada)
Phone Number:
Location: Canada > Ontario > Hamilton > Downtown Hamilton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Hotel Hamilton 3*
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Also Known As:
Crowne Plaza Hamilton
Crowne Plaza Hotel Hamilton Ontario

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Class
Number of rooms
214

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