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Sheraton Hamilton Hotel

Certificate of Excellence
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116 King Street West, Hamilton, Ontario L8P 4V3, Canada
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Sheraton Hamilton Hotel
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421 Reviews from our TripAdvisor Community

Traveler rating
    132
    156
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    29
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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Hamilton, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

I had a wonderful two nights stay-The staff smiled -the surroundings are good. It is attached to a Mall, so if you are an indoor person you never have to go-out, if you are a outdoor person, there is a shuttle bus that pulls in front of the hotel-it takes you down to Harbourfront trail and Cootes Paradise all the... More 

Was this review helpful? Yes
Indianapolis
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

I was in Hamilton for a business trip and needed a place to stay for one night. The hotel was very comfortable, with large reasonably up-to-date rooms and a well designed lobby. The area around the hotel in the immediate block is fine with some oddly themed restaurants. The area nearby though has a dark underpass and the city doesn't... More 

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Windsor, Canada
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I used to attend meetings in Hamilton all the time but then because of the Via Rail station in Aldershot and meeting places we stopped. I am happy to say that I have once again put Hamilton back on my list of places to schedule meetings since the Via station now has elevators and with the newly renovated Sheraton Hamilton... More 

Was this review helpful? Yes
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

In the heart of the city ...near everything ...nice staff....great bar....comfortable beds, great linens, easy WiFi, yummy food, business center, 5 stars all round, very clean, in a mall, loved this hotel, nice pool, good gym, really great

Was this review helpful? Yes
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear Sasha S, Thank you for your great comments regarding your recent stay at the Sheraton Hamilton Hotel. We are so pleased to know that you enjoyed your stay. Looking forward to hosting you again! Kind regards, Syed Gardezi More 

Brantford
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Was well treated when checking in and people were polite and helpful. Stayed on Club floor end unit which was very well layed out and clean. Room was large and king bed was very comfortable. Waitresses at the loft lounge were very sociable

Was this review helpful? Yes
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear Rob L, Thank you for taking the time to provide us with this great feedback regarding your recent stay with us at the Sheraton Hamilton Hotel. We are delighted to know that you had a great stay and hope to see you again in the near future. Kind regards, Syed Gardezi More 

Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

As a person who spends a significant amount of time travelling the province for work, I have to say that this hotel is by far one of the most unsafe. The hotel is situated in the heart of the downtown which is filled with transients and vagrants who are very aggressive in approaching you for money. The minute you step... More 

Was this review helpful? Yes 2
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Thank you for taking the time to provide us with such valuable feedback regarding your stay at the Sheraton Hamilton Hotel. We truly appreciate that you took the time to let us know about your recent experience with us. We are sorry to hear that you felt unsafe while staying at out hotel. Please be sure that these comments have... More 

Toronto, Canada
3 reviews
4 of 5 stars Reviewed 1 week ago

Single night stay in corner room on the 8th floor. Good view facing water. Nice clean-seeming room. No hassles. Quiet. Dark. Can't open window even a crack, so fresh air an issue. Arrived late 2am, checked out 1pm. Downtown Hamilton is deserted late on a Tuesday night; bustling during the day. Hotel sits on top of an underground mall, adjacent... More 

Was this review helpful? Yes
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear Funkytraveller, Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at the Sheraton Hamilton Hotel. We are very pleased that you enjoyed your stay with us and we look forward to hosting you again in the near future! Kind regards, Syed Gardezi More 

Nanaimo, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I recently made a reservation at The Sheraton Hamilton. I called the phone number on their website, so I could talk to someone as I made my reservation. I made the reservation and did not receive a conformation email, so I called back and talked to someone again, who go my entire name wrong. So once again I called back... More 

Was this review helpful? Yes 1
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear Snapp_11, Thank you for providing your valuable feedback about you recent stay at the Sheraton Hamilton Hotel. We truly appreciate that you took the time to address these concerns with us. We are very sorry to hear that you had problems with the general reservations process. We have since coached our team on better ways of handling situations like... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I've stayed at this hotel numerous times per year over the past 5 years. I'd book out of town clients to stay here as well. Never again! After a recent booking in May for 4 nights through Hotels.com, a late check in disappointment has caused me to never book here again. Booking for 4 night stay, I decided to give... More 

Was this review helpful? Yes 1
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Thank you for taking the time to provide us with such valuable feedback regarding your stay at the Sheraton Hamilton Hotel. We truly appreciate that you took the time to let us know about your experience with us here on Trip Advisor. We are sorry to hear that we did not meet you expectations during this visit and sincerely hope... More 

George Town, null, Cayman Islands
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This property is excellent location when doing business, meetings, conferences at the Art Gallery of Hamilton and the Hamilton convention centre as it is only a few steps away. Check in was great, they were able to accommodate us earlier than expected. Staffs are pleasant and courteous. Rooms is excellent except their is no microwave in my room. Parking is... More 

Was this review helpful? Yes
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear Mimi L, Thank you for your recent visit to the Sheraton Hamilton and for taking the time to review our hotel here on TripAdvisor. We are so glad to know that you enjoyed your stay and that you found it a good match for business travelers. We look forward to seeing you again! Kind regards, Syed Gardezi More 

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