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Sheraton Hamilton Hotel

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116 King Street West, Hamilton, Ontario L8P 4V3, Canada
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Sheraton Hamilton Hotel
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Sheraton Hamilton Hotel
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387 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sudbury, Canada
Contributor
16 reviews 16 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel is centrally located with access to a mall. The staff at the front desk was polite and welcoming. The rooms were clean but looked like it was time for refurbishment. The bar service and food was good. The dining room was empty when I went for breakfast and staff looked unprepared. The gym was small with few instruments.

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Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear 615Joseph, Thank you for providing your valuable feedback regarding your recent stay at the Sheraton Hamilton. We are truly delighted to know that you think our hotel is above average! Thank you..that makes us very proud. Please be sure that your comments will be shared with our associates. It would be a pleasure to welcome you back in the... More 

Boston, Massachusetts
Top Contributor
65 reviews 65 reviews
58 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

TIP: Avoid Hamilton all-together if you can! The mall attached to the hotel was full of homeless and sick people, and the mall police had to arrest someone while I was there for approaching a child in a physical way. The hotel is a typical Sheraton, but I wish it would work harder to brand itself as a more upscale... More 

Was this review helpful? Yes
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear LynnJD, Thank you for taking the time to provide your feedback regarding your recent stay with us at the Sheraton Hamilton Hotel. Please be advised that we are undergoing continuous renovations to provide the best service we can. We look forward to hosting you in the near future so that you can see our improvements. Regards, Syed Gardezi More 

Golden, Canada
Senior Contributor
46 reviews 46 reviews
23 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We arrived late (or early depending on your view) 2 am, the front desk clerk was great. No time at all to check in and park. The room and beds were as comfortable as expected. Wow, just wow, I couldn't believe how much there was attached to this hotel. You could stay a week and never leave the building and... More 

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Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Hello OmaNaomi, Thank you for providing us feedback about your recent stay at the Sheraton Hamilton Hotel. We are very pleased to know that you enjoyed your stay with us. Hope to see you soon! Warmest Regards, Syed Gardezi More 

Toronto, Canada
Contributor
19 reviews 19 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Was in Hamilton for a relative's wedding so I booked this hotel because what can I say, the Sheraton Sleeper mattresses get me every time! Great hotel, clean, modern and spacious rooms, and friendly staff. Check in and check out were quick and easy, as well the amenities looked great but unfortunately didn't get a chance to use them. Would... More 

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Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear Eryn B, Thank you for taking the time to provide your feedback here on Tripadvisor regarding your recent stay at the Sheraton Hamilton. I am so happy to know that you love Sheraton Hotels and our Sweet Sleeper Beds! Did you know that you can purchase these items directly at the Sheraton at Home website? I look forward to... More 

Toronto, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

This a nice Hotel with comfy beds! I was very happy to see a real full service Hotel in Hamilton all other Hotels don't provide with breakfast in bed! My first date was in this Hotel and My girlfriend was pampered with having breakfast delivered in bed!

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Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear Jenny Z, Thank you for taking the time to express your thoughts about your recent stay with us at the Sheraton Hamilton. I am so delighted to hear that you enjoyed your stay and that your girlfriend was able to relax and get pampered with Breakfast in Bed. I look forward to hosting you soon! Kind regards, Syed Gardezi More 

Windsor ON
Contributor
20 reviews 20 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Lovely modern decor, quick and efficient service in lobby where Danielle made a great first impression on us. We were there on St. Pat's evening and feared there would be a lot of rambunctious parties...it turns out our 17th floor club lounge room was perfectly quiet. The upgrade allowed us to enjoy quality hors-d'oeuvres (the best sushi I've had in... More 

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Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear Joyclub, Thank you for your fantastic review about your recent stay with us at the Sheraton Hamilton Hotel. I am delighted to know that you enjoyed your stay. Please be sure that I have passed on your comments to Danielle and Emily. I am so proud to have them as part of our team. I look forward to hosting... More 

Thorold, Canada
Top Contributor
71 reviews 71 reviews
10 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We got this as a secret booking. You don't get to see the hotel until you've booked. We saved $69 over the regular price. What a great deal. We were at an event next door at the former Copp's Coliseum and this place is literally a one minute walk away. It's also attached to Jackson Square, a large shopping centre... More 

Was this review helpful? Yes 1
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear Chuck333, Thank you for taking the time to offer your feedback of the Sheraton Hamilton here on Tripadvisor. We truly appreciate your comments as a valuable guest of the hotel. We look forward to hosting you in the near future! Kind regards, Syed Gardezi More 

Milton, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

I was fortunate to stay for 2 nights at the Sheraton Hamilton hotel this week. It was pure paradise! I upgraded for $40 to stay on the lounge floor with access to the lounge 24 hours a day. Wow is all i can say. The customer service in the entire hotel is phenomenal and beyond my extreme expectations. They were... More 

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Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear BettyR, I can't thank you enough for your great review of your recent stay at the Sheraton Hamilton Hotel. It makes me very proud to know that you feel that our team took good care of you and that the service and facilities provided were outstanding. It would be a true pleasure to host you again in the near... More 

Senior Contributor
26 reviews 26 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a comfortable stay in this hotel. Parking is convenient and I was glad the fee included in and out privileges. The staff was very friendly, and the hotel itself is pleasant. The room was a nice size but the bathroom could have used some renovation. The bed was comfortable, but the walls must be thin because we could... More 

Was this review helpful? Yes 2
Edmonton, Canada
Top Contributor
83 reviews 83 reviews
24 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed March 8th and 9th. It is an older hotel but it has been recently updated to 4 star standards. Convenient parking is right under the hotel. Efficient, polite and very accommodating front desk staff. We asked for early check in when we reserved the stay and the room was ready for us when we arrived at 9 am. It... More 

Was this review helpful? Yes 1
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