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Quality Hotel

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49 Goderich Road | QEW & Centennial Parkway, Hamilton, Ontario L8E 4W8, Canada (Formerly Holiday Inn Express Hamilton)
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103 Reviews from our TripAdvisor Community

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Traveler rating
    19
    38
    31
    10
    5
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
  • All months
    (103)
  • Mar-May only
    (25)
  • Jun-Aug only
    (37)
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There are newer reviews for Quality Hotel
See the most recent reviews
Ontario, Canada
Level Contributor
43 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed January 17, 2015

We had a one night stay at this hotel while visiting family. This hotel is older but well looked after. Everything was very clean and the front desk staff were very pleasant. The breakfast was just okay compared to other Choice Hotels we have stayed in. It is not located downtown but close to major highways. There was a walmart... More 

Was this review helpful? Yes
John M, Manager at Quality Hotel, responded to this review

Dear Couple Neys, Thank You so much for taking the time to review our property. We are very proud of the hotel we run and are super excited that we have received your endorsement as a hotel you would recommend to others. We do hope to see you again soon. Many Thanks John Mattinson Guest Service Manager More 

Level Contributor
3 reviews
1 of 5 stars Reviewed November 16, 2014

We stayed here for a concert on Friday night. The hotel is a $30 cab ride to downtown, and your options are pretty limited if you choose to stick around the hotel. Terrible location. The rooms were tiny and ours was incredibly noisy until about 4:30am. I called the front desk about the noise at least twice. It was handled... More 

Was this review helpful? Yes
John M, Manager at Quality Hotel, responded to this review

Dear Stephanie so sorry to hear your stay was awful, this is not a normal experience of our customers. It is true the clerk on duty was some what overwhelmed with the activity of the concert goers that evening as we had not anticipated a loud and boisterous crowd after the concert. We will be going over proper handling techniques... More 

Travelers are raving about these Hamilton hotels

USA
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed November 11, 2014

Not a luxury hotel but perfectly acceptable with clean and comfortable rooms. I stayed here for week on a business trip and had no problems at all. Good access to QEW, free breakfast and Buffalo Wild Wings right across the street.

Was this review helpful? Yes
John M, Manager at Quality Hotel, responded to this review

Dear RSB461, We are very pleased you enjoyed your stay. It is true we may not be Five Star but we do everything we can to ensure every guest has a pleasant stay. Our staff and myself look forward to your next visit and thank you again for staying with us. Many Thanks John Mattinson Guest Service Manager More 

Lacombe, Alberta, Canada
Level Contributor
71 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed November 3, 2014

I made a mistake when I was looking for a hotel in Hamilton after a late arrival at the airport. I misread the Hotwire.com information and thought the 3 star hotel they offered as a deal for about $100 was relatively close to the airport. IT WAS NOT. It was a $45 cab ride to the Southeast end of Hamilton.... More 

Was this review helpful? Yes
John M, Manager at Quality Hotel, responded to this review

Dear Lacombe Family, So sorry to hear that the location was not quite what you were expecting I do hope that you would reconsider that just based on the many things that you could enjoy just minutes from the Hotel. Battlefield Park, Confederation Park, The Devils Punchbowl Waterfall and two shopping malls within four blocks. Possibly due to the late... More 

Fredonia, New York
Level Contributor
96 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed September 29, 2014

We stayed here for a wedding. our room was very nice and clean with a queen bed and sofa as well as desk, chair, frig & microwave. Also, a coffee pot with tea as well. breakfast as previously mentioned; certainly, was something for everyone. there is also a Golden Griddle restaurant on site for lunch or whatever. the maids seem... More 

Was this review helpful? Yes 2
John M, Manager at Quality Hotel, responded to this review

Dear mtab So glad to see your stay was good and that we were able to get you in early to your room. We will be posting your comments up for all the staff to see as we are very proud to achieve your recommendation to fellow travelers. Many Thanks John Mattinson Guest Service Manager More 

Alliston, Canada
Level Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed September 3, 2014

Stayed on a Saturday night after a wedding in Ancaster. Given the low price, we did not have high expectations, but it was just to crash for a night's sleep. WELL we were surprised. Room and washroom were spotless, absolutely no complaints. Big spacious room, we each got a queen bed. Check in and out were easy as pie, staff... More 

Was this review helpful? Yes 2
John M, Manager at Quality Hotel, responded to this review

Dear Lindsey, Thank You for your Great review and we appreciate that you will pass on your recommendation to your Friends. Hope the wedding you attended was fun, please visit again soon. John Mattinson Guest Service Manager More 

Portugal Cove, Canada
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed August 21, 2014

A business colleague booked a room for me at this hotel on a last minute business trip. I don't expect/need much when I'm traveling for business but I do need cleanliness. This hotel wasn't clean. I don't stay at this group of hotels alot but in the past they have been decent. Not this one. One good thing was that... More 

Was this review helpful? Yes
John M, Manager at Quality Hotel, responded to this review

Dear NLTRVLR, So sorry to hear your stay was not satisfactory this is definitely not the normal experience that our guests encounter. We wish for you to reach out to us either by telephone or email to discuss what exactly was wrong with your stay so that we may correct any deficiencies that you found during your stay. Sincerely John... More 

Tampa, Florida
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 21, 2014

This was a quick stay and last minute booking. Room was very comfortable, convenient to stores. It was a little hard to find tucked into an industrial park. Complimentary breakfast was a welcome surprise with bacon, cheese omelets, fruit, waffles, yogurt, variety of pastries and really good coffee. The staff was friendly. We will definitely stay again if we are... More 

Was this review helpful? Yes 1
John M, Manager at Quality Hotel, responded to this review

Dear LoveTampa928, Thank You for your Great Review. Happy to hear the you enjoyed the Breakfast. We hope that you make it back to see us again. Many Thanks John Mattinson Guest Service Manager More 

toronto
Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed August 19, 2014

Stayed here for business for 3 nights in August 2014 - Rooms look a little dated. but for 90 dollars a night, acceptable. - Free cable TV and free wireless internet in hotel room - Free breakfast include sausage, eggs, waffle maker along with other things you would normally find at a continental breakfast. - fitness center was okay (4... More 

Was this review helpful? Yes
John M, Manager at Quality Hotel, responded to this review

Dear Chengo, Thank You for your review and we appreciate your patronage. We look forward to seeing you again real soon. John Mattinson Guest Service Manager More 

Canada
Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed August 9, 2014

This would be a quick stay hotel for travelers....Possibly convenient if you are heading to USA, (or back). Located just off the QEW, yet a slightly hard to get to off of an industrial road and parking lot. Rooms are a little small compared to contemporary standards. Beds are ok, (pillows NG), older bathroom and furniture, but flat screen tv... More 

Was this review helpful? Yes
John M, Manager at Quality Hotel, responded to this review

Thank You Gr8Canadian for your review, we appreciate the time you took to review the Quality Hotel Hamilton. We as a team take pride in ourselves as being a very dedicated crew of Hoteliers and we are happy to hear that the staff efficiency was evident. We will pass on your other concerns to owners and senior management for their... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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