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Quality Hotel

2.5 of 5 49 Goderich Road | QEW & Centennial Parkway, Hamilton, Ontario L8E 4W8, Canada (Formerly Holiday Inn Express Hamilton)
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93 reviews from our community

Traveler rating
    15
    34
    29
    10
    5
See reviews for
29
17
8
21
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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    (22)
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There are newer reviews for Quality Hotel
See the most recent reviews
Winnipeg, Canada
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed July 23, 2014

Stayed here 2 nights, can't wait to get back to my own bed. Usually for the price that we paid for this stay beds are of a better quality, comfy. These were rock hard! On the up side breakfast, make yourself was a fair selection, eggs, sausage, variety of items to toast, oatmeal, cereal and waffles, yogurt, included for the... More 

Was this review helpful? Yes 1
Michael R, Manager at Quality Hotel, responded to this review

Thank you PAMCD for your review, so sorry the bed in your room was uncomfortable. We would love to hear from you so we can get more specifics on the room you had stayed in, so we can look at the quality of the bed. We were very pleased to hear the breakfast, staff and location were good. Regarding the... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 22, 2014 via mobile

Excellent location, very clean and comfortable room, complimentary FULL breakfast is very impressive! Will highly recommend to friends and family. Staff are very friendly and uniformed security guard at night time makes me feel safe staying at this hotel. Had a good night sleep!

Was this review helpful? Yes 1
John M, Manager at Quality Hotel, responded to this review

To Theresa T, We were Very Excited to see your Review of our Hotel. Clean and Comfortable are key to any nights Stay and that was what we have seen in your review. We look forward to all the Friends and Family you recommend us too and we hope to provide them the same service that you received. See you... More 

Detroit, Michigan
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 17, 2014

Stayed here for a wedding. Super friendly staff got me in right away and even gave me access to a microwave oven as I brought my own meals from home. The room was very comfortable and clean. Nice variety of foods at breakfast time and even yummy cookies along with coffee and tea at the front desk in the afternoon.... More 

Was this review helpful? Yes 1
John M, Manager at Quality Hotel, responded to this review

To TravellerfromtheD, we as Staff and Management would like to Thank You for Staying with us and for giving us the opportunity to Shine. We will be posting your recent review for all the Staff to see and so hope we have the opportunity of your Patronage again in the Future. John Mattinson Guest Service Manager More 

Toronto
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 9, 2014

Staff was exceptionally helpful and efficient. Rooms were very clean and presentable. Close to a couple of restaurants with lots of parking. Well located at the east end of hamilton, unfortunately we in activities at the west end! But would highly recommend this property.

Was this review helpful? Yes
Michael R, General Manager at Quality Hotel, responded to this review

Dear True North, Thank you for your very kind review. We are very pleased to hear that our team provided great service. It is great that you experienced the value offer that we promote as one of the key benefits of booking with the Quality Hotel- Hamilton. We hope to see you again next time you are in the area.... More 

PA
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 29, 2014

I've stayed at this hotel several times when it was a Holiday Inn Express, and it was always nice, and very convenient to my destinations for work in Hamilton, and close to the QEW. When I tried to book it for a trip this month, I could not find it in the Intercontinental Hotels site. So I was going to... More 

Was this review helpful? Yes
Michael R, Manager at Quality Hotel, responded to this review

Thank You so much tshell223 your review was very kind and we are so happy you enjoyed your stay with us. It is so nice to hear that the hard work we have put in for this property name change has paid off and that you will be a repeat customer once again. John Mattinson Guest Service Manager More 

Ottawa, Canada
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 9, 2014

This hotel is very close to most of the gyms. We were 6-10 mins away from our two locations. The beds were really comfortable and the free breakfast and wifi were great. The staff were helpful and even let us over stay our time at night playing cards in the breakfast room (thanks!). The hall ways on our floor (5th)... More 

Was this review helpful? Yes
Michael R, Guest Relations Manager at Quality Hotel, responded to this review

Thank You Jberty for your comments with regards to your stay, we are very pleased to hear that the hotel was a Great Place to Stay for the Blessed Sacrament Tournament. We did hear from a few Guests that weekend that the hallways were a tad warm for there liking and rest assured this has been corrected. You also mentioned... More 

florida
2 reviews
5 of 5 stars Reviewed April 9, 2014

My family and I stayed at the Quality Hotel in Hamilton over the weekend of March 29 for a Blessed Sacrament Boys Basketball Tournament. The location was perfect for this event. I want to thank the Manager, the front desk and the cleaning staff as they were very friendly and accommodating. The rooms were very clean and we had a... More 

Was this review helpful? Yes
Michael R, Guest Relations Manager at Quality Hotel, responded to this review

Good Afternoon FloridaDollface, Thank You so much for your review we will share your comments with everyone on staff. The Blessed Sacrament Basketball Tournament is such an Amazing Event that brings in some of the most Amazing Athletes we look forward to seeing everyone again next year. GSM John Quality Hotel Hamilton More 

Toronto, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 30, 2014 via mobile

My family and I picked up this hotel at last minute for the weekend for a basketball tournament we were attending. We weren't the only ones however, as most of the other patrons at the hotel were here for the same reason so I say this to assure you it was jam-packed this weekend with parents, coaches and their respective... More 

Was this review helpful? Yes
Michael R, General Manager at Quality Hotel, responded to this review

Thank you for taking the time for your detailed review. My apology for the issue encounter in your unit. Our team takes a great deal of pride in delivering great service and I am glad you have shared your experience. We look forward to the next time your in town. More 

Mississauga, Canada
1 review
5 of 5 stars Reviewed March 4, 2014

We were at Quality Hotel in Hamilton over the weekend, Feb 28-March 2nd for the annual blessed sacrament basketball tournament...All my requests were granted, except that at first our room's toilet got broken. but the manager moved us right away to another room. room was very clean, friendly staff especially. will stay again next year. but if you can have... More 

Was this review helpful? Yes
Michael R, General Manager at Quality Hotel, responded to this review

Thank you for staying with us for your great event. My sincere apology for the challenge with the facilities within your unit. I am very pleased that our team responded to the issue you encountered. We look forward to return next year for the Tourney. More 

Toronto, Canada
Top Contributor
139 reviews 139 reviews
22 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed February 22, 2014

We were able to rent all the rooms on a floor and the kids had a great time running around. We got an excellent price of $97. They had free news papers and a continental breakfast. Coffee is not that great but everything was good enough such that we did not have to out for breakfast. Room's were very clean.... More 

Was this review helpful? Yes
Michael R, Manager at Quality Hotel, responded to this review

Thank you so very much for your positive feedback and staying with us at The Quality Hotel, Hamilton. I would like to apologize for the challenges with your room key during your visit. Thank you for letting us know. We hope to see you again next time you are in town. More 

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Additional Information about Quality Hotel

Address: 49 Goderich Road | QEW & Centennial Parkway, Hamilton, Ontario L8E 4W8, Canada (Formerly Holiday Inn Express Hamilton)
Phone Number:
Location: Canada > Ontario > Hamilton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Hotel 2.5*
Number of rooms: 135
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Also Known As:
Holiday Inn Express Hamilton Hotel Hamilton
Holiday Inn Hamilton
Hamilton Holiday Inn
Quality Hotel Hamilton, Ontario

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