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Holiday Inn Express & Suites - Guelph

#4 of 13 Hotels in Guelph
Certificate of Excellence
540 Silvercreek Parkway North, Guelph, Ontario N1H 6N3, Canada
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Best prices for: 1 room 1 guest
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Holiday Inn Express & Suites - Guelph
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Holiday Inn Express & Suites - Guelph
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137 reviews from our community

Traveler rating
    72
    31
    10
    6
    18
See reviews for
41
17
10
42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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    (137)
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    (34)
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    (26)
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Woodstock, Canada
1 review
1 of 5 stars Reviewed 2 days ago NEW

My friend and i stayed one night and were called from the front desk twice which ended up being the wrong room number. room was dirty and shower was poor pressure and not very clean. The manager then wrongfully charged my credit card for mini bar items which were not used. No one uses the mini bar in a hotel... More 

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Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 7, 2015

I have to say that this hotel was great. The room was good. We had a problem with the toilet and they quickly came in to check it out. It couldn't be fixed so they offered us the room next door. He was nice and seemed genuinely apologetic. In the morning everyone was nice and polite and the pancake maker... More 

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Sean M, Manager at Holiday Inn Express & Suites - Guelph, responded to this review

Dear Guest, Thank you for the great comments. I am glad that the employee could resolve the situation quickly for you. I am also very pleased to hear that you enjoyed the breakfast. If you ever have any questions or need help with future reservations please feel free to contact us anytime. Sincerely, More 

Brampton, Canada
1 review
5 of 5 stars Reviewed March 25, 2015

We come here every year due to an annual Sports Tournament at the Univeristy of Guelph where the banquet is held walking distance from the Stampede Ranch. As usual, this is a great place and meets our expectations. The breakfast is really good (like scrambled eggs, sausages). Had a small error on the reservation fee and was fixed immediately (online... More 

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Sean M, Manager at Holiday Inn Express & Suites - Guelph, responded to this review

Dear Guest, I apologize for the billing error, but am happy that we were able to correct it quickly for you. I am also very happy that you enjoyed everything about your stay. We certainly look forward to serving you again in the near future, and if you have any questions or need help with future reservations please feel free... More 

Sarnia, Ontario
Top Contributor
107 reviews 107 reviews
83 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed February 5, 2015

Stayed here for one night on business, finding the hotel easy to get to, while having adequate, well lit parking. Front desk staff were friendly and helpful, even offering me home remedy tips on how to rid myself of a nasty cold I was developing. My room was very clean and comfortable, while I was impressed with how clean the... More 

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Sean M, Manager at Holiday Inn Express & Suites - Guelph, responded to this review

Dear Guest, We are glad that you enjoyed your stay this much and look forward to serving you again in the near future. If you have any questions or need help with reservations please feel free to contact us anytime. Sincerely, More 

London, Canada
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 27, 2015

Suite was lovely. Only problem was noise emanating from hallway. Kids yelling, doors slamming. It was a real drag it was the last night of our stay at Guelph. So sleeping in was not an option with the noise. If we were going to stay another night would have requested a different room. Rest everything was good.

Was this review helpful? Yes 1
Sean M, Manager at Holiday Inn Express & Suites - Guelph, responded to this review

Dear Guest, My sincere apology about the noise in the hallway on the last night of your stay. We will revisit our procedures on teams to ensure they are quieter. Again my apology. If you have any questions or need help with future reservations please feel free to contact us anytime. Sincerely, More 

Ottawa, Canada
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 26, 2015

Exactly what was expected from this chain...great greeting, room was just fine....close to everything we needed. There was a great restaurant across the street as we did not feel like driving any more. The breakfast was filling.

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites - Guelph, responded to this review

Dear DJS1950, Thank you for your recent stay with us and reviewing our property. You have covered all aspects of your stay and I am particularly appreciative of your comments about our accommodating staff and the breakfast variety. It is always hugely motivating when one takes the time and trouble to acknowledge the staff concerned. We hope to have the... More 

Ottawa, Ontario
Top Contributor
54 reviews 54 reviews
54 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed January 1, 2015

Stayed for 1 night, September 24-25. Reserved one room at the government rate of $109 CAD. I had seen the good reviews on this site for the Holiday Inn Express and decided to give it a try. Check in was handled efficiently for my colleague and me. I was given an end unit on the ground floor (115) with a... More 

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Sean M, Manager at Holiday Inn Express & Suites - Guelph, responded to this review

Dear guest, I am glad that you enjoyed your stay and would like to thank you for taking the time to fill out this survey. I will look into what is making the rattling noise so it will not happen again. If you have any questions or need help with future reservations please feel free to contact us anytime. Sincerely More 

Walkerton, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 1, 2015

Our suite was very comfortable, clean, and nice to stay in. The pool area was also very clean and very relaxing. As well as this, the provided breakfast was excellent, and had a wide variety of foods. The service at Holiday Inn Express and Suites in Guelph was exceptional; we were constantly greeted by very friendly, we'll mannered members of... More 

Was this review helpful? Yes 1
Sean M, Manager at Holiday Inn Express & Suites - Guelph, responded to this review

Dear Guest, Thank you for the excellent review. I am very happy that you enjoyed your stay and look forward to serving you again in the near future. If you have any questions or need help with reservations please feel free to contact us anytime. Sincerely, More 

Ottawa, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 13, 2014

For a perfect hotel stay you need at least 5 things done well. The location needs to be central. This hotel at the corner of highway 6 and 7 couldn't be better. You need exceptional staff which this one has in spades. Amir once again did a perfect job of planning our stay and making no mistakes. You need a... More 

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Sean M, Manager at Holiday Inn Express & Suites - Guelph, responded to this review

Dear Guest, I am so happy that everything was perfect with your stay. Thank you for lettin us know as well as everyone that reads this site. I will be sharing this with all the staff so they know they are doing a great job. If you have any questions please feel free to contact us anytime. Sincerely, More 

Ontario, Canada
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 11, 2014

stayed here for two nights in November 2014. Property is well appointed. 2 Q one bedroom suite was spacious. Used pool and gym.....both on the smaller size but clean and adequate. Parking was difficult ........however property seemed to be full due to a hockey tournament in the area. Staff was cooperative in trying to keep noise to a minimum. Property... More 

Was this review helpful? Yes
Sean M, Manager at Holiday Inn Express & Suites - Guelph, responded to this review

Dear Guest, I do apologize for any noise that you experienced. We endeavour to try and keep it to a minimum on hockey weekends, but this is something we are continually working on. I am very happy that the rest of your stay was great. If you yave any questions or need help with future reservations please feel free to... More 

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Prices are for 1 room, 2 adults
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