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BEST WESTERN PLUS Cambridge Hotel

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730 Hespeler Road, Cambridge, Ontario N3H 5L8, Canada
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1 room 1 adult
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315 Reviews from our TripAdvisor Community

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Fayetteville, Georgia
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

The room, free breakfast and location were all nice, but the customer service was excellent. Front Desk staff especially Ms. Lantz went above and beyond the call of duty. She even assisted me in doing my laundry. Kudos to the management for hiring staff that makes those who live out of a suitcase feel at home.

Helpful?
Thank g8rbucfan
Cambridge, Canada
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

As a professional photographer, I stay and work several hotels throughout the year. I keep returning to this hotel, because of it staff, and the room is exactly what I need to work in. The staff always goes out of their way to make my stay very comfortable and successful.

Review collected in partnership with Best Western

Helpful?
Thank Hannu P
Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review

Hannu, Thank you for your great review of Best Western Plus Cambridge. I am very pleased that the team makes an important impact on your visits. We look forward to many returns in the future. Thank you, Michael Regan General Manager More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

Our Family stayed there this past Saturday January 30. We were going to Chicopee Tube Park and didn't have to stay in a hotel as it's only an hour away from our home. We wanted to stay at a hotel so our kids could enjoy the pool and we could enjoy the hot tub. The pool was ice cold and... More 

Helpful?
Thank Missy D
Victoria, Canada
1 review
1 of 5 stars Reviewed 1 week ago

Checking out this morning, and will never stay here again. Pool was ice cold, 'spa' was filthy and less than body temperature, sauna was padlocked and 'under repair'. Front desk staff was surly, lied about the pool problems. To add insult to injury, the coffee urns in the lobby were all empty by 11 PM and unlike any other Best... More 

Helpful?
Thank Blake C
Montreal, Canada
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I always stay with Best Western because they offer a very good service, and of course I was not dissapointed this time. The personnel was very helpful, they have very good facilities and it is located close to many shopping centers and restaurants.

Review collected in partnership with Best Western

Helpful?
Thank Claudia M
toronto
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is seconds off the 401 with easy on and off access. The rooms are large and comfortable. Staff is very friendly and helpful. Ample breakfast is included and various dining options within walking distance.

Helpful?
Thank carole_kuhn
Cambridge, On
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The staff is excellent. I needed a microwave in my room and they brought it up right away. The only bad thing was the beds were very hard. The continental breakfast is very good with lots with lots of choices. Even a pancake maker & waffle maker. We would definitely stay again.

Helpful?
Thank Michelle H
Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review

Thank you for your recent review. We are pleased that you enjoyed many aspects of your stay. It is great to see the team made an impact on your experience. I will follow up on your comments regarding the beds. We hope to see you again when you are in the area. Michael Regan General Manager More 

Formosa, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 5, 2016

I stayed at this hotel this past weekend. It was extremely cold outside and I don't know if that effected the temperature inside. I found the lobby, hallways and room cold. The breakfast had lots of options and was well laid out however again I found it very cold and didn't take off my winter coat. The hot tub was... More 

Helpful?
Thank Camillia W
Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review

Thank you for your recent review of your stay at Best Western Plus Cambridge. We are happy that you enjoyed our Complimentary Breakfast offer. Thank you for your specific comments regarding your visit. This type of feedback it critical for improvement. We look forward to your next visit to the Cambridge area. Michael Regan General Manager More 

st.catharines, Canada
1 review
3 of 5 stars Reviewed January 2, 2016

Liked to stay first floor, but disappointed with the smoke odor lingering in the hallway. The room where we stayed was close to the rear exit where the people go out for a smoke. The odor can be faintly smelt in the room

Review collected in partnership with Best Western

Helpful?
Thank Maryann C
Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review

Thank you for your recent review. We apologize for the smell of smoke that was experienced. Thank you for staying with us and we hope that we see you again in the near future. All the best for 2016! More 

Tumbler Ridge, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 1, 2016

Stayed here for 9 nights. Have a couple complaints but nothing major. First the hotel advertises a heated pool. The pool was indoors however not even close to being heated. They won't tell you this but its basically unusable in the winter months. Only one of the hotels elevators was working. so checking out or going anywhere at busier times... More 

Helpful?
Thank RandyWiegand
Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review

Thank you for you recent review of your recent stay with us. I am pleased that you enjoyed many aspects of your stay with us. We appreciated your feedback regarding our areas for improvement. Thank you for staying with us and all the best for 2016! Michael Regan General Manager More 

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