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Four Points by Sheraton Cambridge / Kitchener

3.0 of 5 210 Preston Parkway, Cambridge, Ontario N3H 5N1, Canada
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Certificate of Excellence 2014
Four Points by Sheraton Cambridge / Kitchener
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Four Points by Sheraton Cambridge / Kitchener
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169 reviews from our community

Traveler rating
    87
    55
    17
    4
    6
See reviews for
37
27
19
70
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Milan, Italy
Contributor
11 reviews 11 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is nice and comfortable. Rooms are big enough. Clean and quiet. The hotel is not located close to the main companies and you need to have a car if you work in Waterloo/Kitchener. Taxi ride is more than 45$.

Was this review helpful? Yes
Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you for your review. Your opinion is extremely important for us. We are located directly off Highway 401 and Exit 278, within minutes of Kitchener and Waterloo, as well as the Cambridge/Kitchener business park, the Tri cities technology triangle, and major corporations. Depending on how far your company is, renting a car would be a better option.... More

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Stayed here for a wedding with a large group. Place was unaccomidating from the start. Weren't allowed to check in early even though we called ahead to confirm an early check-in. Elevator broken. Messy hallways, stairs, front lobby. Manager was rude to our group. Security guard was border line harassing our group. I wouldn't recommend this place to any large... More

Was this review helpful? Yes 1
Toronto, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Every person that we have dealt with throughout the entire customer service experience at this hotel has been horrible from the front desk clerk to the hotel manager when I called to report my disappointment with this hotel. In most hotels I have stayed in the staff bends over backwards to ensure your stay is satisfactory, but in this case... More

Was this review helpful? Yes 2
Kitchener, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel is just great all around. It has all the great qualities of a Sheraton, plus a very valuable and appreciated personal service. Staff is extra friendly and one gets the feeling of very welcoming environment from the start. They will take the time to understand individual and business needs, and deliver according to requirements. Full recommendation for personal... More

Was this review helpful? Yes
Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you so much for taking your time to review the Four Points by Sheraton Cambridge Kitchener hotel. We are glad you enjoyed your stay and our services / features. Hope to see you soon again! More

Arlington, Texas
Top Contributor
224 reviews 224 reviews
21 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Seems like a relatively new hotel. Not too sure why they selected the area, but now that it's here seems fine. Not too much in the neighborhood. The lobby bar has a small selection of wine and spirits. Small menu of appetizers and sandwiches. Room is clean but spartan. Much like a Motel 6 or similar. Price is right (but... More

Was this review helpful? Yes
Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you for reviewing our hotel. You opinion is really important for us. We're located directly off Highway 401 and Exit 278 within minutes of Kitchener and Waterloo, as well as the Cambridge/Kitchener business park, the Tri cities technology triangle, and major corporations. The best of the area's attractions are close by, including Oktoberfest, African Lions Safari, Bingaman's... More

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 9, 2014

I tried to book this hotel as it was recommended by friends of mine. Rude, couldn't give a ...staff on Reception. Bar staff were sitting at the bar drinking a beer and more interested in the guy she was chatting to. They need a dish of we care and we want your business. I took my four night stay elsewhere... More

Was this review helpful? Yes 1
Toronto, Canada
Top Contributor
76 reviews 76 reviews
50 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed September 28, 2014

Arrived at 1030 pm and checked out the next morning. Although the room passkey initially didn't work this was a small inconvenience. Check-in staff was pleasant and helpful. The room was clean and well appointed. Free wireless. I was accommodated, the next morning, with a $5.00 "Breakfast on-the-Go"

Was this review helpful? Yes
Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you for taking the time to review the Four Points by Sheraton Cambridge Kitchener hotel. We are glad you enjoyed your stay and the hotel features. Hope to see you soon again! More

fort erie
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 17, 2014

This is stay 4 or 5 for us. For the first time ever we booked a suite. We are a family of three, with two adults enjoying a king bed. Therefore our only option was a suite with a pull out couch for our little lady. We are sad to say that we were not super impressed with our room.... More

Was this review helpful? Yes
Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you so much for taking your time to review the Four Points by Sheraton Cambridge Kitchener hotel. Your comments are essential for us to improve our hotel and services. We will certainly take your comments into consideration and we are sorry for any inconvenience you had during your stay. Looking forward to see you soon again! More

Winnipeg
Top Contributor
71 reviews 71 reviews
28 hotel reviews
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed September 12, 2014

My 2 partners and I had business in the area and chose this hotel because of it's proximity to the 401. I have stayed at Four Points in the past and had an expectation as to what this property would be like. It was as expected. The rooms are adequately large and all the amenities I needed were there. The... More

Was this review helpful? Yes 1
Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you for taking your time to review the Four Points by Sheraton Cambridge Kitchener. We are glad to know that you enjoyed our services and amenities, and had a great customer service experience. We will certainly share your thank you with Aisha. :) Hope to see you back soon! More

PA
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 6, 2014

Professional, welcoming front desk staff and a clean, spacious comfortable room. Quiet location close to highway but not so close to be noisy. Few amenities within walking distance but a good choice of restaurants just up the road.

Was this review helpful? Yes
Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you for your review. We really appreciate your comments. We are happy you enjoyed your stay and services. Looking forward to seen you again soon! More

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Additional Information about Four Points by Sheraton Cambridge / Kitchener

Address: 210 Preston Parkway, Cambridge, Ontario N3H 5N1, Canada
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Cambridge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Cambridge / Kitchener 3*
Number of rooms: 124
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Also Known As:
4 Points By Sheraton Cambridge / Kitchener
Four Points By Sheraton Cambridge / Kitchener Hotel Cambridge
Four Points By Sheraton Cambridge / Kitchener Ontario

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