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Four Points by Sheraton Cambridge / Kitchener

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210 Preston Parkway, Cambridge, Ontario N3H 5N1, Canada
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Four Points by Sheraton Cambridge / Kitchener
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Four Points by Sheraton Cambridge / Kitchener
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183 reviews from our community

Traveler rating
    89
    63
    20
    5
    6
See reviews for
38
28
19
79
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Prince George, Canada
Top Contributor
259 reviews 259 reviews
52 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

still a great convenient hotel. really friendly staff. security was there to deal with the screaming school kids that were using the hallway as a playground. restaurant is good with nice staff as well.

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Ottawa, Canada
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Location was easy to find, main intersection, free parking on premises. Free wifi. Check in slow, due to man in front of us that was only able to pay for room using 2 different methods of payment. Young man on the desk was very patient and polite with these folks. Our check in was quick and easy, pre-booked on line... More 

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Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you so much for taking your time to review the Four Points by Sheraton Kitchener hotel. We are happy to hear that we you enjoyed your stay and the hotel features. Please note that we'll definitely take your comments about the TV reception into consideration. Sorry for any inconvenience. Hope to have you again soon! More 

Carleton Place, Canada
2 reviews
3 of 5 stars Reviewed 2 weeks ago

I just stayed at that hotel this past Thursday. That was my second time I was pleased the first time so I decided to stay there again. After finding out for myself that I will be travelling through that area for the next 3 months and having to stay in that area every Thursday, I asked the girl at the... More 

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Toronto, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 26, 2015

We recently stayed here on a couples retreat. the room was great but i have a few comments 1) We called and asked the front desk if there was a hot tub ... they said yes and directed us to the pool. when we got there we discovered no hot tub -- only a pool 2) We had the breakfast... More 

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Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you so much for taking your time to review our hotel. Your opinion is really important for us to improve our services. We are sorry to hear that you didn't have a good experience during your breakfast. Your comments will definitely be taken into consideration. We apologize! Hope to have the chance to see you back to... More 

Chicago, Illinois
Top Contributor
94 reviews 94 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed February 25, 2015

So I checked in and I get no points because a 'third party made the booking.' I woke up to a silverfish cruising around the bathroom, killed it. Went down for breakfast and found that cereal and muffins are $9.99, an omelette is $14.99. That's ridiculous. I'd eat better for free at a Hampton Inn or the concierge lounge at... More 

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SarahSpooner, General Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, I reviewed your comments regarding your stay with us and wanted to reach out personally. We do take all comments very seriously and appreciate your feedback very much. I regret that we did not meet your expectations and will be taking your points up with our team to ensure a smooth resolution. Again, thank you for sharing, it... More 

Toronto, Canada
Top Contributor
92 reviews 92 reviews
36 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed February 17, 2015

Clean, friendly staff, convenient location. The hotel is about 5 years old. Rooms were an average size. Good shower. The breakfast in the morning was good. Would stay here again if I needed to be in the area overnight.

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Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you for taking your time to review the Four Points Cambridge Kitchener hotel. We are glad you had a great stay and enjoyed our amenities / features. Hope to see you back soon! More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed February 8, 2015

I would stay there again. Room was great, clean and well equipped. Staff were very friendly , only downside was a limited menu and an average breakfast. But several excellent restaurant/bars in easy walking distance.

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Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you for taking your time to review the Four Points Cambridge Kitchener hotel. We appreciate your comments about the restaurant... Your opinion is extremely important to help us improve our services. And we are glad you had a great stay. Hoe to see you back soon! More 

Calgary, Canada
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 28, 2015

I like staying at the Four Points when traveling for business, primarily so that I can collect Starwood Preferred Guest points. This is a basic, run of the mill business hotel. The rooms are not huge, but nicely appointed. I like the Sheraton bedding. Check-in at this hotel is always efficient and service is pretty friendly. The breakfast served in... More 

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Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you for choosing the Four Points Cambridge Kitchener on your trip to Cambridge. We appreciate your comments regarding our breakfast. Your opinion is essential to help us improve our services. We are glad to hear that you had a great check in experience and enjoyed our features. Hope to see you back soon! More 

Howell, Michigan
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 11, 2015

Was traveling on business . Conveniently located right of the highway. Pleasant staff. Clean rooms. Beautifully lobby and excellent breakfast. I've stayed here several times and will defiantly stay again when in the area.

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Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you so much for taking your time to review the Four Points by Sheraton Cambridge Kitchener hotel. He are happy to hear that you had a great stay with us and enjoy our services / features. Looking forward to see you back soon! More 

Top Contributor
121 reviews 121 reviews
30 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 6, 2015

Location: Pretty much off the highway. Make sure you know which exit to take. Second one coming in FROM Toronto. Parking: Outdoors. Reception: Very friendly and professional. Thanks Aisha (I hope I spelled that correctly.) Rooms: Typical of this chain, they are not "fancy", but comfortable. The bed is their trademark "Heavenly", and it lives up to its name. Internet:... More 

Was this review helpful? Yes 2
Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you so much for taking your time to review our hotel. We are glad to know that you had a good stay at the Four Points Cambridge Kitchener and enjoyed our services and features. We also appreciate your comments regarding our restaurant. Your opinion is really important for us. Looking forward to see you again soon! More 

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