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Four Points by Sheraton Cambridge / Kitchener

3.0 of 5 210 Preston Parkway, Cambridge, Ontario N3H 5N1, Canada
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Certificate of Excellence 2014
Four Points by Sheraton Cambridge / Kitchener
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Four Points by Sheraton Cambridge / Kitchener
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175 reviews from our community

Traveler rating
    88
    60
    17
    4
    6
See reviews for
37
27
19
74
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Howell, Michigan
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Was traveling on business . Conveniently located right of the highway. Pleasant staff. Clean rooms. Beautifully lobby and excellent breakfast. I've stayed here several times and will defiantly stay again when in the area.

Was this review helpful? Yes
Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you so much for taking your time to review the Four Points by Sheraton Cambridge Kitchener hotel. He are happy to hear that you had a great stay with us and enjoy our services / features. Looking forward to see you back soon! More 

Top Contributor
98 reviews 98 reviews
23 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Location: Pretty much off the highway. Make sure you know which exit to take. Second one coming in FROM Toronto. Parking: Outdoors. Reception: Very friendly and professional. Thanks Aisha (I hope I spelled that correctly.) Rooms: Typical of this chain, they are not "fancy", but comfortable. The bed is their trademark "Heavenly", and it lives up to its name. Internet:... More 

Was this review helpful? Yes 2
Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you so much for taking your time to review our hotel. We are glad to know that you had a good stay at the Four Points Cambridge Kitchener and enjoyed our services and features. We also appreciate your comments regarding our restaurant. Your opinion is really important for us. Looking forward to see you again soon! More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staying here with my wife visiting friends at kitchener. Location and parking is bad. Reception is not as good as we expected. Rooms are clean and nice. Service was good. If in a better location it would be nice.

Was this review helpful? Yes
Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you for your review. Your opinion is really important for us. We are not situated downtown Cambridge, but we're located directly off Highway 401 and Exit 278, within minutes of Kitchener and Waterloo, as well as the Cambridge/Kitchener business park, the Tri cities technology triangle, and major corporations. We also offer free shuttle to the local airport... More 

Frankford, Ontario, Canada
Contributor
15 reviews 15 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Front desk reception was friendly but we reserved as a group with few perks they forgot. Room clean, flat screen and awesome glass shower. Pool was nice and warm. To bad no hot tub. Restaurant I advise against, breakfast was meh and dinner service very slow. Plus the awesome 18% gratuity automatically included wasn't cool. I suggest eating down the... More 

Was this review helpful? Yes
Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you for taking your time to review our hotel. Your opinion is essential to help us improve our services. We will definitely take your comments regarding our restaurant services into consideration. We are glad you enjoyed our features and amenities. Hope to have you back soon! More 

Val-Caron
Contributor
18 reviews 18 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 14, 2014

I recently stayed here and was very impressed @ level of the Customer Service I received from the front desk @ check in to checkout. I was there for a hockey tournament and kids needed to shower allot and getting fresh towels was never an issue and the speed @ which the staff reacted to any request was refreshing. Price... More 

Was this review helpful? Yes
Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you so much for taking you time to review the Four Points by Sheraton Cambridge Kitchener. We are really happy that you had a great stay and a good customer service. Our goal is to always satisfy our guests and go above and beyond. Looking forward to see you again! More 

Mississauga, Canada
2 reviews
4 of 5 stars Reviewed December 8, 2014

I recently stayed here as part of a company Christmas party. The front desk staff was very nice as well as the kitchen staff both at night and in the morning. The bar staff didn't look like they were having much fun though. The room was nice and on the bigger side of the average hotel room. It seemed like... More 

Was this review helpful? Yes
Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you so much for taking your time to review the Four Points Cambridge Kitchener hotel. Your opinion is extremely important for us to improve our services and features. We are happy you enjoyed your stay and we will definitely take your comments into consideration. Hope to see you back again soon! More 

Milan, Italy
Contributor
11 reviews 11 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 18, 2014

Hotel is nice and comfortable. Rooms are big enough. Clean and quiet. The hotel is not located close to the main companies and you need to have a car if you work in Waterloo/Kitchener. Taxi ride is more than 45$.

Was this review helpful? Yes
Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you for your review. Your opinion is extremely important for us. We are located directly off Highway 401 and Exit 278, within minutes of Kitchener and Waterloo, as well as the Cambridge/Kitchener business park, the Tri cities technology triangle, and major corporations. Depending on how far your company is, renting a car would be a better option.... More 

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 10, 2014

Stayed here for a wedding with a large group. Place was unaccomidating from the start. Weren't allowed to check in early even though we called ahead to confirm an early check-in. Elevator broken. Messy hallways, stairs, front lobby. Manager was rude to our group. Security guard was border line harassing our group. I wouldn't recommend this place to any large... More 

Was this review helpful? Yes 1
Toronto, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 10, 2014

Every person that we have dealt with throughout the entire customer service experience at this hotel has been horrible from the front desk clerk to the hotel manager when I called to report my disappointment with this hotel. In most hotels I have stayed in the staff bends over backwards to ensure your stay is satisfactory, but in this case... More 

Was this review helpful? Yes 2
Kitchener, Canada
1 review
5 of 5 stars Reviewed November 5, 2014

This hotel is just great all around. It has all the great qualities of a Sheraton, plus a very valuable and appreciated personal service. Staff is extra friendly and one gets the feeling of very welcoming environment from the start. They will take the time to understand individual and business needs, and deliver according to requirements. Full recommendation for personal... More 

Was this review helpful? Yes
Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you so much for taking your time to review the Four Points by Sheraton Cambridge Kitchener hotel. We are glad you enjoyed your stay and our services / features. Hope to see you soon again! More 

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Additional Information about Four Points by Sheraton Cambridge / Kitchener

Address: 210 Preston Parkway, Cambridge, Ontario N3H 5N1, Canada
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Cambridge
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Cambridge / Kitchener 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Four Points By Sheraton Cambridge / Kitchener Hotel Cambridge
4 Points By Sheraton Cambridge / Kitchener
Four Points By Sheraton Cambridge / Kitchener Ontario
Hotel Style:
#2 Business Hotel in Cambridge

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