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Four Points by Sheraton Cambridge / Kitchener

Certificate of Excellence
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210 Preston Parkway, Cambridge, Ontario N3H 5N1, Canada
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Four Points by Sheraton Cambridge / Kitchener
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Four Points by Sheraton Cambridge / Kitchener
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180 reviews from our community

Traveler rating
    88
    62
    19
    5
    6
See reviews for
37
28
19
77
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Toronto, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We recently stayed here on a couples retreat. the room was great but i have a few comments 1) We called and asked the front desk if there was a hot tub ... they said yes and directed us to the pool. when we got there we discovered no hot tub -- only a pool 2) We had the breakfast... More 

Was this review helpful? Yes
Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you so much for taking your time to review our hotel. Your opinion is really important for us to improve our services. We are sorry to hear that you didn't have a good experience during your breakfast. Your comments will definitely be taken into consideration. We apologize! Hope to have the chance to see you back to... More 

Chicago, Illinois
Top Contributor
93 reviews 93 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 4 weeks ago

So I checked in and I get no points because a 'third party made the booking.' I woke up to a silverfish cruising around the bathroom, killed it. Went down for breakfast and found that cereal and muffins are $9.99, an omelette is $14.99. That's ridiculous. I'd eat better for free at a Hampton Inn or the concierge lounge at... More 

Was this review helpful? Yes
SarahSpooner, General Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, I reviewed your comments regarding your stay with us and wanted to reach out personally. We do take all comments very seriously and appreciate your feedback very much. I regret that we did not meet your expectations and will be taking your points up with our team to ensure a smooth resolution. Again, thank you for sharing, it... More 

Toronto, Canada
Top Contributor
89 reviews 89 reviews
33 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed February 17, 2015

Clean, friendly staff, convenient location. The hotel is about 5 years old. Rooms were an average size. Good shower. The breakfast in the morning was good. Would stay here again if I needed to be in the area overnight.

Was this review helpful? Yes
Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you for taking your time to review the Four Points Cambridge Kitchener hotel. We are glad you had a great stay and enjoyed our amenities / features. Hope to see you back soon! More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed February 8, 2015

I would stay there again. Room was great, clean and well equipped. Staff were very friendly , only downside was a limited menu and an average breakfast. But several excellent restaurant/bars in easy walking distance.

Was this review helpful? Yes
Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you for taking your time to review the Four Points Cambridge Kitchener hotel. We appreciate your comments about the restaurant... Your opinion is extremely important to help us improve our services. And we are glad you had a great stay. Hoe to see you back soon! More 

Calgary, Canada
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 28, 2015

I like staying at the Four Points when traveling for business, primarily so that I can collect Starwood Preferred Guest points. This is a basic, run of the mill business hotel. The rooms are not huge, but nicely appointed. I like the Sheraton bedding. Check-in at this hotel is always efficient and service is pretty friendly. The breakfast served in... More 

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Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you for choosing the Four Points Cambridge Kitchener on your trip to Cambridge. We appreciate your comments regarding our breakfast. Your opinion is essential to help us improve our services. We are glad to hear that you had a great check in experience and enjoyed our features. Hope to see you back soon! More 

Howell, Michigan
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 11, 2015

Was traveling on business . Conveniently located right of the highway. Pleasant staff. Clean rooms. Beautifully lobby and excellent breakfast. I've stayed here several times and will defiantly stay again when in the area.

Was this review helpful? Yes
Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you so much for taking your time to review the Four Points by Sheraton Cambridge Kitchener hotel. He are happy to hear that you had a great stay with us and enjoy our services / features. Looking forward to see you back soon! More 

Top Contributor
113 reviews 113 reviews
28 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 6, 2015

Location: Pretty much off the highway. Make sure you know which exit to take. Second one coming in FROM Toronto. Parking: Outdoors. Reception: Very friendly and professional. Thanks Aisha (I hope I spelled that correctly.) Rooms: Typical of this chain, they are not "fancy", but comfortable. The bed is their trademark "Heavenly", and it lives up to its name. Internet:... More 

Was this review helpful? Yes 2
Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you so much for taking your time to review our hotel. We are glad to know that you had a good stay at the Four Points Cambridge Kitchener and enjoyed our services and features. We also appreciate your comments regarding our restaurant. Your opinion is really important for us. Looking forward to see you again soon! More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 4, 2015 via mobile

Staying here with my wife visiting friends at kitchener. Location and parking is bad. Reception is not as good as we expected. Rooms are clean and nice. Service was good. If in a better location it would be nice.

Was this review helpful? Yes
Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you for your review. Your opinion is really important for us. We are not situated downtown Cambridge, but we're located directly off Highway 401 and Exit 278, within minutes of Kitchener and Waterloo, as well as the Cambridge/Kitchener business park, the Tri cities technology triangle, and major corporations. We also offer free shuttle to the local airport... More 

Frankford, Ontario, Canada
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 3, 2015

Front desk reception was friendly but we reserved as a group with few perks they forgot. Room clean, flat screen and awesome glass shower. Pool was nice and warm. To bad no hot tub. Restaurant I advise against, breakfast was meh and dinner service very slow. Plus the awesome 18% gratuity automatically included wasn't cool. I suggest eating down the... More 

Was this review helpful? Yes
Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you for taking your time to review our hotel. Your opinion is essential to help us improve our services. We will definitely take your comments regarding our restaurant services into consideration. We are glad you enjoyed our features and amenities. Hope to have you back soon! More 

Val-Caron
Contributor
18 reviews 18 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 14, 2014

I recently stayed here and was very impressed @ level of the Customer Service I received from the front desk @ check in to checkout. I was there for a hockey tournament and kids needed to shower allot and getting fresh towels was never an issue and the speed @ which the staff reacted to any request was refreshing. Price... More 

Was this review helpful? Yes
Sarah S, Manager at Four Points by Sheraton Cambridge / Kitchener, responded to this review

Dear Guest, Thank you so much for taking you time to review the Four Points by Sheraton Cambridge Kitchener. We are really happy that you had a great stay and a good customer service. Our goal is to always satisfy our guests and go above and beyond. Looking forward to see you again! More 

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