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Hilton Garden Inn Toronto / Burlington

Certificate of Excellence
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985 Syscon Road, Burlington, Ontario L7L 6C5, Canada
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1 room 1 guest
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Hilton Garden Inn Toronto \/ Burlington
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253 Reviews from our TripAdvisor Community

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Traveler rating
    113
    99
    34
    6
    1
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63
57
13
104
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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  • All months
    (253)
  • Mar-May only
    (66)
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    (63)
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Atlanta, United States
1 review
5 of 5 stars Reviewed 1 week ago

Customer service staff is wonderful and the rooms make the stay worth it. The room service wait staff is excellent and the food is also very good. Other amenities in this hotel make it complete for a quality stay.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Clarence B, Front Office Manager at Hilton Garden Inn Toronto / Burlington, responded to this review

Dear Philip G, Thank you very much for taking the time to post your review of our hotel and for sharing your feedback about your recent stay with us, I am so happy that you had a wonderful stay with us. Thank you so much for choosing to stay with us and we hope to welcome you back again. More 

Canada
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

The property has convenient access to highways and also has ample free parking. In general, it is an average, low-end version of the Hilton chain. Rooms are large, clean but not well-maintained. The cooling unit apparently ignores the thermostat setting and keeps cooling. Depending on the day, the refrigerator could freeze your water bottles. TV lineup is all analog with... More 

Was this review helpful? Yes
HWBurlington, General Manager at Hilton Garden Inn Toronto / Burlington, responded to this review

Good day W_H_Can, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. I am so pleased to hear that your stay ended off being an enjoyable one. I do apologize for the issues you experienced but am so happy to hear that Allison was able to assist and make it better.... More 

Ottawa, Canada
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel was nice. Staff was very nice and the hotel was clean. Pool and especially fitness centre were excellent! There were alot of restaurants and stores close by and parking was free. I have no complaints, we had a good 1 night stay!

Was this review helpful? Yes
HWBurlington, General Manager at Hilton Garden Inn Toronto / Burlington, responded to this review

Good day Lindy-Anne R, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. I am so pleased to hear that your stay was an enjoyable one! From our friendly staff, clean and well appointed hotel and spacious fitness facility and refreshing pool, it sounds like you got to enjoy all of... More 

Brampton, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago

Nice hotel. This time when we stayed there, the pool was not useable and the jacuzzi room above us was noisy all night with the people in it. Other then that, yes I'd stay here again, but only on the top floor!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Clarence B, Front Office Manager at Hilton Garden Inn Toronto / Burlington, responded to this review

Dear Susan H , Thank you for your feedback. We do apologize for the issues you experienced during your stay. We strive to make all our guest stays a memorable one. We will be contacting you for an opportunity to “Make It Right”. We hope you will give us another opportunity to make your next stay a memorable one. More 

Burlington, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

Booked this hotel at an amazing rate after finally being reunited with my boyfriend after he came back from vacation. The building and the room itself was very clean and all the staff were friendly and helpful with any questions I had. I would definitely recommend this hotel if you're in the area and the whirlpool was nice and relaxing

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Clarence B, Front Office Manager at Hilton Garden Inn Toronto / Burlington, responded to this review

Dear Paris L, Thank you very much for taking the time to post your review of our hotel and for sharing your feedback about your recent stay with us, I am so happy that you had a wonderful stay with us. Thank you so much for choosing to stay with us and we hope to welcome you back again. More 

Massachusetts
Level Contributor
176 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is located near the highway in an office park next to a Homewood Suites. The room was clean with a microwave and refrigerator and adjustable mattress Highly recommended. It has the usual restaurant in the lobby with free coffee and tea available as well as cookies.

Was this review helpful? Yes
Clarence B, Front Office Manager at Hilton Garden Inn Toronto / Burlington, responded to this review

Dear JoeD-Boston, Thank you very much for taking the time to post your review of our hotel and for sharing your feedback about your recent stay with us, I am so happy that you had a wonderful stay with us. Thank you so much for choosing to stay with us and we hope to welcome you back again. More 

Oxford, Michigan
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I stayed at this hotel for one night prior to the Canadian Open. The hotel was very clean, the staff very courteous. The location is convenient. The lobby had complimentary coffee in the morning,which is always a bonus. Great experience.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HWBurlington, General Manager at Hilton Garden Inn Toronto / Burlington, responded to this review

Good day Grondin33, Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. I am so pleased to hear your stay was an enjoyable one from our friendly team members, to our convenient location, well appointed hotel and the most important, complimentary coffee in our lobby! (one of my favorites as well!)... More 

toronto, Canada
1 review
5 of 5 stars Reviewed July 21, 2015

The staff helped make what could have been a chaotic mess into a very enjoyable relaxing stay. After having issues and worries that i would not get a room due to a lost card, they were able to get me a room so I could make it to my friends wedding on time.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Clarence B, Front Office Manager at Hilton Garden Inn Toronto / Burlington, responded to this review

Dear Keith R, Thank you! We appreciate your business and happy to know that your stay was a pleasant one. We strive to exceed all our guests expectations and look forward to welcoming you back! More 

South Dakota
Level Contributor
189 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
3 of 5 stars Reviewed July 16, 2015

Have stayed at this property several times and it's always predictable and serviceable. The exercise room was especially clean and fresh smelling -- something not always the case with other properties. Plus the restaurant is actually worth eating at for dinner -- as well as the breakfast. And the staff is personable, friendly, and outgoing, making you feel at home... More 

Was this review helpful? Yes
Clarence B, Front Office Manager at Hilton Garden Inn Toronto / Burlington, responded to this review

Dear IowaGrandparents, Thank you for choosing Hilton Garden Inn - Sorry your stay was just OK and we would certainly welcome another opportunity to see if we could turn that OK into a Wow. If I can be of service to you in any way, please don't hesitate to contact me directly. Hope you have a wonderful summer. More 

Halifax, Canada
1 review
4 of 5 stars Reviewed July 14, 2015

Stayed for a gov't business trip (4 nights) and was not disappointed. The choice to stay there was made because of close proximity with office, but quickly found it a very comfortable and pleasant environment to be in. Staff was very friendly, room was clean and bright, bed comfortable and services worked well. The food at the bar in the... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Clarence B, Front Office Manager at Hilton Garden Inn Toronto / Burlington, responded to this review

Dear Philip A, Thank you! We appreciate your business and happy to know that your stay was a pleasant one. We strive to exceed all our guests expectations and look forward to welcoming you back! More 

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