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BEST WESTERN PLUS Burlington Inn & Suites

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2412 Queensway Dr., Burlington, Ontario L7R 3T3, Canada
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BEST WESTERN PLUS Burlington Inn & Suites
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BEST WESTERN PLUS Burlington Inn & Suites
BEST WESTERN PLUS Burlington Inn & Suites
BEST WESTERN PLUS Burlington Inn & Suites
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117 reviews from our community

Traveler rating
    31
    40
    24
    11
    11
See reviews for
51
26
5
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
  • All months
    (117)
  • Mar-May only
    (19)
  • Jun-Aug only
    (36)
  • Sep-Nov only
    (28)
  • Dec-Feb only
    (34)
All months
1 review
2 of 5 stars Reviewed yesterday NEW via mobile

I usually stay at Best Western hotels - unfortunately the one in Burlington seemed to be cutting costs by "cutting corners". 1- the room was very cold when we arrived - it took a long time for the rather noisy heater to warm up the room 2- the blankets were thin and short - not a good situation given #1... More 

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Canada
1 review
2 of 5 stars Reviewed 3 days ago NEW

Generally I use Best Western hotels for my trips, may it be pleasure or business, and am satisfied. However this one was disappointing in various aspects. The room was not at the standard detail of cleanliness and the mannerism of some of the staff.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review

Dear Oktay Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More 

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago

I am regular Best Western guest and have stayed at various Best Western hotels throughout the US, Canada and Europe. Generally I have a good experience and being a platinum member I get the upgrade. The receptionist said that I was upgraded but I know better. He did not. The room was not up to the standard as I have... More 

Was this review helpful? Yes
Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review

Dear Susanne Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Over all experience went very well. We couldn't have asked for more. We have stayed here before & have never had any problems. The shopping in the area was very good indeed, plus the nearness of many restaurants made choices easy as where to dine.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review

Dear Grantf Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

We recently spent the weekend while attending a basketball tournament and I have advised our team to NEVER book this hotel again! Where do I start? My husband and I had a room with a king while my kids shared a room opposite ours with 2 queens. The rooms are grubby, grimy and smell musty. There is a huge problem... More 

Was this review helpful? Yes
Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review

Dear Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the... More 

Orillia, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great location and comfortable room and good breakfast. We have stayed at this hotel multiple times and the rooms are clean with great amenities. Breakfast is also great with lots of variety. Very easy to get to and find off the QEW. Great restaurants nearby.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review

Dear Marty Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Sundridge, Canada
1 review
5 of 5 stars Reviewed February 20, 2015

Extremely clean, comfortable hotel. The staff was particularly pleasant, helpful, and friendly. Often travel to Hamilton and would definitely stay again. The location is very convenient, very close to the highway and only a few minutes into Hamilton on city streets.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review

Dear Katherine Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

St. Thomas, Canada
1 review
5 of 5 stars Reviewed February 19, 2015

This hotel was very clean, no frills but with everything you will need will nice staff. The kids loved it. It has a pool and spa and a nice breakfast. Rooms were perfect with everything updated and working.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review

Dear Cory Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Ottawa, Canada
1 review
5 of 5 stars Reviewed February 12, 2015

Very pleasant and helpful staff. Complimentary breakfast was excellent. Room very good. Only real drawback was that there was no restaurant or bar in the hotel or in walking distance. These characters mean nothing but stupid system refuses succint revierw.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review

Dear Pat Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

saskatoon, Canada
2 reviews
5 of 5 stars Reviewed January 26, 2015

A nice small hotel with friendly staff, an indoor swimming pool which was fun for the grandchildren. Breakfast included. the rooms were very clean and the beds were comfortable,. Situated just off the #403.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nady G, Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review

Dear Linda Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

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