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All 15 Burlington hotels

Waterfront Hotel Downtown Burlington

3.0 of 5 Hotel   |   2020 Lakeshore Rd., Burlington, Ontario L7R 4G8, Canada
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Waterfront Hotel Downtown Burlington
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46%
Ranked #9 of 15 hotels in Burlington
A recent review
3 of 5 stars reviewed 3 days ago
Rachael F Mississauga, Canada
  • Reviews (190)
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190 people have reviewed this hotel

Traveler rating
    27
    56
    54
    31
    22
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62
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • German first
  • Any
English first
Mississauga, Canada
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We were in town for a Wedding and stayed at the Waterfront Hotel along with the rest of the Wedding party and guests. Pros: -The location was superb as it is close to almost everything in Burlington and also right on the water which was absolutely gorgeous. - Breakfast was included in our booking and it was really good, the... More

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Grand Haven, Michigan
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We loved the proximity of this hotel to walk around lovely Burlington and chose it for exactly that reason -- to enjoy the lake, park and shops. We already checked TripAdvisor and knew that our experience could be mixed. The rooms are tricky. The night before we checked in we toured a room with the front desk staff and found... More

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Grand Bend, Canada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

we Stayed over June 29. Excellent location, front desk great (except forgot to tell us about free breakfast). Room great, nice and quiet too considering all the weddings overnight. Food at pub for kunch was really good, had a burger. Service a little slow but they were busy. Knowing hotel at capacity staffing should have been planned better, especially for... More

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St. John's, Canada
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The location of this hotel is great, right on the waterfront but it really needs some updating. The lobby area seems to have been moderized but the rooms and upstairs hallways are pretty worn out. The carpets especially need some care. In addition to the worn appearance there were some minor maintenance issues in my room such as wall paper... More

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Waterbury, Connecticut
Contributor
15 reviews 15 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

The staff was friendly and the attached restaurant was awesome...but this place is starting to show its age. Cracked tiles, peeling wallpaper, an AC unit that barely cooled the room were a few of the things i noticed. A few improvements and this place could easily return to a top notch hotel again.

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Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for taking the time to review your stay with us. We appreciate your acknowledgment of the friendly staff and "awesome" amenities like our restaurant. We apologize for the cracked tiles and AC unit. Despite the age of the hotel their is no excuse for these type of items and we work at these things each day to ensure... More

Exeter, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 1, 2014

My daughter and I stayed at this hotel last week and had a really nice time. The room had two double beds and ample space and furniture for a comfortable stay. The WIFI was easy to access, the bed and bathroom was clean and well stocked and everything was in good condition. We were lucky enough to have a nice... More

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Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for taking the time to review your stay with us this past weekend. We appreciate your recognition of our rooms, space, cleanliness, Wi-Fi and of course our location. We are glad you found the time to take advantage of our salt water pool, hot tub and view. We also appreciate your "constructive criticism". Our present cutlery choice is... More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 31, 2014 via mobile

Free parking, great waterfront location, nice pier for an evening walk (lots of foot traffic) and close to all the amenities. The staff weren't rude but not overly hospitable (non descript and forgettable). I was there with co-workers and we all enjoyed the restaurant (Beaver and Bulldog) patio. The weather was great and the beers were cold - food was... More

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Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for taking the time to review your stay with us. We appreciate your recognition of our rooms and cleanliness as well as our complimentary amenities including breakfast, Wi-Fi and parking. We are glad you enjoyed our on site restaurant. Most importantly we wish to apologize as we failed to make a more positive first impression. We look forward... More

Senior Contributor
49 reviews 49 reviews
20 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed May 30, 2014

I had occasion to be in Burlington on business and frankly wasn't impressed by the options available. So, I decided to wing it. As I drove through town I recognized this property and appreciated the waterfront location. The location is really good. The rest... just ok. There is ample free parking (don't pay in the lot, the front desk will... More

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Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for taking the time to review your stay with us. We appreciate your overall and all around comments, There is tremendous value in covering all aspects of your stay as they directly relate to the continued improvements we are making here at the Waterfront Hotel. Thank you again for your review and we look forward to welcoming you... More

Glen Mills, Pennsylvania
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 29, 2014

If it wasn't for the location, this would be just another hotel with unfriendly, miserable staff. The reception staff, all of them, never smiled, or said hello or can I help you, etc. We thought initially that it was just the one person, but soon realized they were all like that. The complimentary breakfast is ok, nothing to write about,... More

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Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for taking the time to review your stay with us, and mentioning our great location. Our staff are here to enhance your stay and your experience in every aspect. Having failed to do so we apologize for your customer service and restaurant experiences. We invite you to contact us personally prior to our next visit and look forward... More

Ottawa
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 21, 2014

My wife and I recently stayed at this hotel with our team-mates as we were competing in a tournament in Hamilton on May 10th. I grew up in the area and can say that as far as location goes, this is the best that Burlington has to offer! Right on the waterfront in the heart of downtown Burlington and minutes... More

Was this review helpful? Yes
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for taking the time to review your stay with us, and Welcome back. We appreciate your recognition of our great location, accessibility our rooms, cleanliness and our staff. We understand and thank you for your breakfast comments. Breakfast service especially those on hockey tournament weekends can be slightly challenging and we will look to this area as we... More

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Additional Information about Waterfront Hotel Downtown Burlington

Address: 2020 Lakeshore Rd., Burlington, Ontario L7R 4G8, Canada
Phone Number:
Location: Canada > Ontario > Burlington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Waterfront Hotel Downtown Burlington 3*
Reservation Options:
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Also Known As:
Burlington Travelodge
Burlington Travel Lodge
Travel Lodge Burlington
Waterfront Hotel Downtown Burlington Ontario

44 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Waterfront Hotel-Downtown is a landmark in the city of Burlington, Ontario, on the shores of Lake Ontario. With spectular panoramic views and all the conveniences of downtown within steps of the hotel. A perfect getaway with inspiring waterfront parkland and trails, unique shopping, museums, exquisite dining and world class festivals situated less than an hour from Toronto and Niagara Falls. ... more   less 
Number of rooms
129

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