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All 15 Burlington hotels

Waterfront Hotel Downtown Burlington

3.0 of 5 Hotel   |   2020 Lakeshore Rd., Burlington, Ontario L7R 4G8, Canada
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Waterfront Hotel Downtown Burlington
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46%
Ranked #10 of 15 hotels in Burlington
A recent review
5 of 5 stars reviewed 1 week ago
joseph b Niagara Falls, Canada
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  • Reviews (200)
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200 people have reviewed this hotel

Traveler rating
    30
    57
    56
    32
    25
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39
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • German first
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English first
Niagara Falls, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

we stayed for one night of aug.17/14. #514. we had a great clean, comfortable room, staff was great, breakfast was great also. grounds were great also. looking forward to our next stay at this hotel. outside area was clean and attached to a city park and pier. went to the festival at the park and walked the pier. had a... More

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Montreal, Canada
1 review
2 of 5 stars Reviewed 1 week ago

My biggest complaint about this hotel is the noise level at night. We stayed 2 nights on the weekend and it was impossible to sleep from 1AM to 3AM because of ongoing noise in the hallway. I called the front desk 3 times to complain and NOTHING was done about it. The rooms are old and they let in the... More

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The Woodlands, Texas
Top Contributor
77 reviews 77 reviews
34 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Parking is an issue - the hotel has a bar and paid parking for anyone who wants to walk along the waterway. At night, folks hang out in the parking lot, shoes were found near my car. No visible security anywhere. This was the old Travelodge and it was old 10 years ago. I heard they were going to tear... More

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Absolutely gorgeous location. Sadly, the room was in dire need of renovating and maintenance. Mouldy grout (pics attached), buckling carpet, cracked floor tiles, plaster repairs to ceiling just left as is. Black out curtains torn. Check in/check out efficient. Breakfast was ok. Beds are comfy and clean.

Was this review helpful? Yes 1
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for taking the time to review your stay with us. We appreciate your comments regarding our location, cleanliness and comfort as well as our complimentary amenities including breakfast. We are attempting to identify your room and address the issues you mentioned and again thank you for communicating them to us. More

Charlotte, North Carolina
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We booked through a "third party vendor", booking.com, and they made it clear despite our reservation saying "Superior King Room- offering a view of Spencer Smith Park" they insisted we did not pay enough for that room, so we got a room with a small window looking at the equipment on their roof. The room was worn and dark, and... More

Was this review helpful? Yes 1
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for taking the time to review your stay with us. We apologize for the inconveniences you had with the "third party booker". We are ultimately concerned and certainly focused on attempting to improve on your experience once you are here and again apologize we were unable to do so. Please contact the hotel directly prior to a future... More

Sylvan Lake, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our family enjoyed a week long stay at the Waterfront Hotel in downtown Burlington, Ontario. The staff were friendly and accommodating from check in to check out. The facility, while not new, was clean and comfortable and came at a very fair price especially coming from Alberta where it's normal to pay $200 a night to stay at a super... More

Was this review helpful? Yes 2
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for taking the time to review your stay with us. We appreciate your acknowledgement of our tremendous location, cleanliness, comfort, price and most certainly our friendly and accommodating staff. We are sorry we could not accommodate your family in the late evening but am glad to see you took advantage of 1 of our over local 40 restaurants... More

Amriswil, Switzerland
Contributor
11 reviews 11 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After NYC and Niagra we enjoyed this place a lot, it felt clean, quiet and restful staying so close to the lake. Our daughters loved the swimming pool. I don't know what should be wrong with the breakfast, we did enjoy it. There was also free WiFi and free parking.

Was this review helpful? Yes
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for taking the time to review your stay with us. We appreciate you comments regarding our cleanliness, comfort and relaxed atmosphere which we agree should be a part of every stay. We are glad your daughters loved the salt water swimming pool and that everyone had a great breakfast. We look forward to welcoming you back to the... More

St. Catharines, Canada
1 review
1 of 5 stars Reviewed 4 weeks ago

This past weekend we stayed at the waterfront, what a disaster. Upon check in the girl only ever said to us...checking in...here is you room cards. So of we went to our room. I went to open the curtains to get some light only to be greeted buy a table of men who were at the beaver and bulldog patio... More

Was this review helpful? Yes
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for taking the time to review your stay with us. We apologize for the negative experiences you had here from rooms to interaction with staff. All staff work extremely hard to ensure all aspects of your stay exceed expectations which was clearly not met during this stay. We invite you to call the hotel directly prior to any... More

Montreal, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 11, 2014

Breakfast closes too early for vacation travelers. Toasters were unplugged as I was standing there with 2 pieces of bread on my plate. When I asked if I could toast my bread, the response was that I should have gotten up earlier. The staff then asked every-one to leave because breakfast was over. If the hotel/restaurant can't get it together... More

Was this review helpful? Yes 3
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for your review. We apologize for the inconveniences you experienced during your breakfast with us. Unfortunately with the large amount of turn over within the hotel combined with the need to refresh and reopen our restaurant each day @ 11:30 we are unable to extend breakfast offering past the 3 hours that it is offered. This of course... More

Burlington, Ontario, Canada
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
212 helpful votes 212 helpful votes
5 of 5 stars Reviewed July 11, 2014

My husband and I live downtown Burlington in a one bedroom condominium and use The Waterfront Hotel as the location where our family and friends stay when they visit our city. It is incredibly convenient to everything downtown Burlington has to offer, the front desk staff is welcoming, professional and accommodating and the rooms are spacious, clean and comfortable. There... More

Was this review helpful? Yes 1
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for taking the time to review the hotel and for your comments regarding your use of the Waterfront Hotel for yourselves as well as family and friends . We appreciate the acknowledgement of our complimentary amenities like Wi-Fi and breakfast as well as our facilities like the restaurant, pool and workout room which all exist as we believe... More

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Additional Information about Waterfront Hotel Downtown Burlington

Address: 2020 Lakeshore Rd., Burlington, Ontario L7R 4G8, Canada
Phone Number:
Location: Canada > Ontario > Burlington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Waterfront Hotel Downtown Burlington 3*
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Also Known As:
Burlington Travelodge
Burlington Travel Lodge
Travel Lodge Burlington
Waterfront Hotel Downtown Burlington Ontario

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Near Waterfront Hotel Downtown Burlington

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Waterfront Hotel-Downtown is a landmark in the city of Burlington, Ontario, on the shores of Lake Ontario. With spectular panoramic views and all the conveniences of downtown within steps of the hotel. A perfect getaway with inspiring waterfront parkland and trails, unique shopping, museums, exquisite dining and world class festivals situated less than an hour from Toronto and Niagara Falls. ... more   less 
Number of rooms
129

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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