I enjoyed my stay at The Waterfront Hotel downtown Burlington. The hotel was clean, and quiet. When I found my room across from the elevator I assumed the noise would be loud but I didn't hear a thing from the hallway. The bed was extremely comfortable and the large flat screen TV was nice to watch! Although the hotel could...
More
We almost didn't stay at the Waterfront because of some of the reviews and that would have been a mistake. The staff were very friendly and helpful, the room was nice, and the location right on Lake Ontario unbeatable. Plus it is the only hotel in Burlington where the lake and downtown are walkable. The windows open and our room...
More
On behalf of the staff and management of the Waterfront Hotel I wanted to take a moment and thank you for taking the time to review your stay with us. All staff at the Waterfront Hotel work extremely hard to ensure that our overall service and amenities enhance our guests stay and that we do not take for granted our...
More
I recently stayed at the Waterfront Hotel for two nights as part of a wedding I was involved in, and found it to be a standard fare hotel that was neither disappointing or unexpectadly wonderful. The room was a decent size, with neutrogena ammenities including makeup remover (I thought this was brilliant) and very comfortable beds.
Breakfast is included with...
More
Thank you very much for taking the time to write a review regarding your stay with us and for acknowledging our successes in the areas of guest amenities, our complimentary breakfast and perhaps most importantly our bedding. We also appreciate your “room tip” which all of our management and staff are conscious of and work hard to ensure noise levels...
More
We checked into the Waterfront Hotel, it smelled musty, but were very tired so we checked in anyways. As we walked down the hall to our room the smell got worse. Our room smelled too. After a little while, we couldn't take it anymore, called the front desk and told them about it. It smelled like a cat litter box...
More
Thank you for your comments and please accept my apologies if you felt that our efforts to compensate you for any inconvenience were either insufficient or disingenuous. I have again spoken with Expedia and have agreed to initiate a refund for the cost of your stay with us. Let me further assure you that the Waterfront Hotel takes the health...
More
I thought it stank a bit. I was on the first floor and I remember that it had the smell of an old basement. The room are okay but not astonishing but you sleep well, its not noisy. The breakfast is the basic of every american breakfast; cereal, weird looking sausages, toast, tea and coffee. I was there for Canada's...
More
Thank you for your comments. The Waterfront Hotel is proud to be actively involved in and a sponsor of the ”world-class” festivals that take place in Spenser Smith Park located directly beside us in the downtown core. At times these events create some challenges including parking. During these times we employ additional staff dedicated to managing our resources and ensuring...
More
Pictures of rooms on Hotel.com are according to staff wrong. We booked a superior room with a jacuzzi and the picture on hotel.com shows thats what you get with a superior room. Here at the hotel that is not a superior room that the standard room is the superior room and no superior rooms are availbable in the hotel. Beds...
More
We wish to apologize for the confusion experienced by you during your recent stay. Apparently due to some recent changes “Superior” rooms as defined by provider have been correctly described but incorrectly depicted. While there are some delays and at times frustrations dealing with third parties we do not wish it to take away from your experience. We take great...
More
Stayed two days for a local hockey tournament. Good location for QEW access. Front desk staff were friendly and efficient. Free WiFi and complimentary parking for one vehicle. Our fourth floor room overlooked Lake Ontario. Room was a little worn but found beds were good. Bathroom was large and clean. The free breakfast was OK. Overall I found this hotel...
More
Thank you for taking the time to write a review regarding our property. Your acknowledgment of our cleanliness as well as our friendly and efficient staff are a source of pride for all of our hard working staff. Your especially insightful tip regarding sport teams is another area The Waterfront Hotel and our Guest Services Team work very hard on...
More
Had two nights here at the start of our recent Ontario trip.
Not a great start I'm afraid - If we weren't visiting friends I would have moved on for sure.
Plus point was the hotel location but I feel it is the only thing this hotel has got in it's favour and perhaps is why all else is poor....
More
Thank you for taking the time to post your comments following your recent trip to Ontario. We hope you enjoyed your visit with friends and are glad you enjoyed our new bedding.
We apologize for your negative experience during breakfast. We pride ourselves not only our location but in our customer service and the overall customer experience including the complimentary...
More
Overall a very average hotel, although located in the heart of Burlungton. Friendly front desk staff and free WiFi
My boyfriend and I were celebrating our one year anniversary and thought being right downtown and by the water would be handy and romantic. We arrived around 4 (an hour after the check-in time) and the room that we were being given was not clean yet. Instead of offering us another room that was clean, we were told to wait....
More
If you own or manage Waterfront Hotel Downtown Burlington, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
36 Reviews
29 Reviews
40 Reviews
