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Waterfront Hotel Downtown Burlington

3.0 of 5
Hotel website
2020 Lakeshore Rd., Burlington, Ontario L7R 4G8, Canada
Waterfront Hotel Downtown Burlington
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Ranked #10 of 15 Hotels in Burlington
A recent review
4 of 5 stars reviewed 2 weeks ago
SoloTraveler4407 Toronto, Canada
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219 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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Sarnia, Canada
1 review
1 of 5 stars Reviewed yesterday NEW

Downtown location convenient to where I had meetings. 1st floor room was outdated and in disrepair with recessed lighting fixture hanging out of the ceiling. Outlet on desk lamp did not work. No ice bucket in room so reception had to remove one from another room, no ice machine below second floor and the second floor machine was out of... More 

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Toronto, Canada
Top Contributor
52 reviews 52 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had the opportunity to stay here on business this week. We checked in on Sunday night at about 8:30pm. I knew this was an older hotel and so was not expecting much. It was a business trip and so the requirement was clean convenient place to sleep. What a pleasant surprise this hotel is. It may be old but it... More 

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Buenos Aires, Argentina
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Stayed here for the Chili Half Marathon. Breakfast was amazing, beds were great. Runners who dared to check out after 1 p.m. were dinged with a $10 late charge -very petty considering it was the host hotel. Counter staff never smiled.

Was this review helpful? Yes 1
Courtice, Canada
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The money was all dumped into the Lobby! The room was cleanish. The main deterrent was the bathroom. Wallpaper peeling, the dark grunge stain on the tub and the tiles were discolouring with what looked like caulking pretending to be grout. The part of the wallpaper that were still on the wall were glued there with a caulking like substance... More 

Was this review helpful? Yes 1
Fort Erie, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 17, 2015

We stayed the night because we were going to see a concert at the Burlington Performing Arts Centre. It was just a five minute walk from the venue. Our room had a nice view of the lake and the most comfortable beds I've ever slept in. Food in the restaurant was good too.

Was this review helpful? Yes 1
Contributor
16 reviews 16 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 18, 2015 via mobile

Stayed here end of November booked for work xmas party. Friendly staff, quick check in, fair rate, complimentary breakfast, but rooms need a little updating. Good location right downtown. We would stay here again.

Was this review helpful? Yes 1
Brampton, Canada
Top Contributor
86 reviews 86 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 30, 2014

We booked this hotel based on its' location and not on the on-line reviews we had read, so we were not expecting too much. Our hope was that we would find a clean room located right downtown Burlington. Based on the reviews, I would say that the Waterfront Hotel Downtown under promised and over-delivered. The rooms, while slightly dated, were... More 

Was this review helpful? Yes 1
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for taking the time to review your stay with us. We are very happy you choose us for your stay in Burlington and appreciate your recognition of our "over delivered" experience. Erin and all staff here at the Waterfront Hotel work each day to exceed the expectations of all our guests. As we approach a New Year we... More 

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed November 20, 2014

I stayed here recently for a one night stay.. Wasn't expecting to stay in town for the evening, but booked on short notice. This hotel is a decent building. The location on the water is lovely, and I do think that the staff was quite helpful. That being said, the room that I stayed in was in the basement area... More 

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Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for taking the time to review your stay with us. We understand that while these things are not always planned and our glad that despite the busy time we were able to welcome you. We appreciate your recognition of our building, our location and most importantly our "helpful" staff. We apologize for not having a room available on... More 

Georgetown, Canada
Contributor
15 reviews 15 reviews
8 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed November 5, 2014

The hotel is clean and decently laid out and is right on Lake Ontario with many of the rooms having a fabulous view (those that don't look out over the roof of the lobby which is unfortunate reality). The front desk staff is helpful if not slightly overworked on days that there is more than one wedding party. The bar... More 

Was this review helpful? Yes 3
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for taking the time to review your stay with us. We apologize you did not hear back from us within a more acceptable timeframe. We are glad that our staff listened to and addressed your immediate concerns and we both apologize for and appreciate your understanding displayed over this particular weekend. It is indeed a top priority to... More 

Boston, Massachusetts
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 3, 2014 via mobile

Friendly front desk staff greeted us. The room was clean and adequate! It was quiet and I slept well! The decor and carpets were old fashioned. The main reason to stay here is the location. Situated in Burlington's downtown area right on Lake Ontario. The breakfast room had a great view of the lake. They need blinds to prevent the... More 

Was this review helpful? Yes
Jason S, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for taking the time to review your stay with us. We are glad you slept well and appreciate your recognition of your room, our location and most importantly our "friendly staff". More 

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