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Holiday Inn Burlington Hotel & Conference Centre

3.0 of 5
3063 South Service Rd., Burlington, Ontario L7N 3E9, Canada
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Holiday Inn Burlington Hotel & Conference Centre
Ranked #11 of 13 hotels in Burlington
3.0 of 5 stars 52 Reviews
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52 reviews from our community

    Trip type
Traveler rating
    7
    20
    12
    5
    8
Date Rating
Stratford, Canada
1 review
4 of 5 stars Reviewed May 23, 2012

All staff members we met were pleasant and friendly. Our room was ready when we arrived and was clean and comfortable.

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Hamilton, Canada
1 review
4 of 5 stars Reviewed May 21, 2012

Very Friendly staff and genuine care. we travel quite often with our kids, the front desk staff are very welcoming and friendly, I should say our kids love this place, they enjoy the pool and play area. For us it is a perfect place for a relaxing weekend for the whole family, We recently stayed at this holiday Inn with... More

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ontario
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 6, 2012
1
person found this review helpful

We were not greeted. She skipped us to serve a person behind us. She was really rude and was not helpful at all. She saw us leaving, and pretend she did not see us.The whole demeanor of this woman from the beginning to the end of our experience there was the worst we ever encountered in our life. In Canada,... More

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BurlingtonManager, Guest Relations Manager at Holiday Inn Burlington Hotel & Conference Centre, responded to this review
May 9, 2012

Thank you for your review as it is my duty to ensure that our Customer service is number one, and comments like yours makes us ensure we follow up with our Front Line Team. I am very shocked to hear that behavior like this happened on our front desk and so I would greatly appreciate more information from you regarding... More

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Cape Town Central, South Africa
Senior Contributor
31 reviews 31 reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed April 30, 2012

You can not expect much from a Holiday Inn, but if you have a motorway closeby then you must invest in very thick windows. The noise never went away and was just draining especially as business travel is never fun.

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BurlingtonManager, Guest Relations Manager at Holiday Inn Burlington Hotel & Conference Centre, responded to this review
May 9, 2012

I am sorry to hear that you do not have high expectations from the Holiday Inn Brand and that your stay our the Holiday Inn Burlington was not a quiet one. As we are a Holiday Inn we have just gone through extensive renovations with installing new carpet, new vinyl, bed linens, chairs, lights, mirrors and much more. It is... More

Kitchener
1 review
4 of 5 stars Reviewed April 30, 2012

All staff we encountered were friendly and check in and out was effortless. Room was clean and comfortable. Decor in room and commom areas was nice. The pool is quite large and was nice. There is also a hot tub and sauna The pool was probably the highlight of the stay. Location was easy to find. Free parking. We did... More

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BurlingtonManager, Guest Relations Manager at Holiday Inn Burlington Hotel & Conference Centre, responded to this review
May 9, 2012

Thank you so much for your kind review and we appreciate the time you took to write your review. It is important to us that our guests and potential guests see that we do and can offer great service. Trip Advisor is a great service provided to potential travellers so that they can read actual reviews from past guests however... More

vancouver
Senior Contributor
27 reviews 27 reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 11, 2012

I didn't pay, as it was business trip. I think it's a good place to stay, specially if you happen to be there on Wednesday. Go downstairs and there will be free food/beer in the evening until 7pm. I think they call it customer appreciation day. So for the couple of times I've stay there I really liked it. I... More

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Barrie, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed February 26, 2012

This hotel is currently under major renovations. Despite the fact that our sports teams booked months in advance, we were not told that the pool was going to be 72 degrees, there was no longer a games area for all the kids to play and that the hotel was under renovations with drills and loud empty echoing spaces. They only... More

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IHGCare, Guest Relations Manager at Holiday Inn Burlington Hotel & Conference Centre, responded to this review
March 23, 2012

basketball998, First of all, thank you very much for your recent stay. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you... More

Vancouver, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 9, 2011 via mobile
1
person found this review helpful

I have stayed here because of location but would love another option. Tired decor and the floors smell of food. Toilets are old and not environmentally friendly. Restaurants nearby better than hotel food.

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BurlingtonManager, Guest Relations Manager at Holiday Inn Burlington Hotel & Conference Centre, responded to this review
December 12, 2011

Thank you for taking the time to write a comment about the Burlington Hotel and Conference Centre. We appreciate the feedback and forward the information to our departments Managers. I do apologize for the Newly renovated decor that did not seem updated as we have just completed all our guest rooms and corridors with new carpet, new wallpaper, new lighting,... More

Kincardine, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 21, 2011

We booked this hotel for a wedding in August. We booked the hotel through hotwire trying to save a bit of money. The hotel staff treated us like second class citizens because we booked through a discount website. The hotel was very busy and understaffed, we arrived in town with only an hour to spare before the wedding. Big mistake... More

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BurlingtonManager, Guest Relations Manager at Holiday Inn Burlington Hotel & Conference Centre, responded to this review
November 22, 2011

Thank you for your comments regarding your stay with us this past summer. We would like to apologize for the service you encountered with our staff and having to wait at check in. It is our policy to give our guests 100% satisfaction and it is unfortuneate that you feel you did not receive this during your stay. We were... More

Kingston, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 25, 2011
1
person found this review helpful

We stayed at this hotel (which used to be a Holiday Inn, but has changed it's name during the renovation) for two nights while visiting family in the Burlington area. Overall, it's an average hotel with average amenities. Pluses: clean, basic room, nice hot water, clean and contemporary looking entrance and bar. Good location. Comfy beds. Gave us a $20... More

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Additional Information about Holiday Inn Burlington Hotel & Conference Centre

  • Holiday Inn Burlington
  • Burlington Holiday Inn
Address: 3063 South Service Rd., Burlington, Ontario L7N 3E9, Canada
Price Range: PLN: $$

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Holiday Inn Burlington Hotel & Conference Centre
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