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Quality Inn & Suites Brantford

3.0 of 5
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664 Colborne St East | -, Brantford, Ontario N3S3P8, Canada
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95 reviews from our community

Traveler rating
    11
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    16
    15
    39
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46
13
4
10
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
  • All months
    (95)
  • Mar-May only
    (17)
  • Jun-Aug only
    (29)
  • Sep-Nov only
    (14)
  • Dec-Feb only
    (35)
All months
2 reviews
1 of 5 stars Reviewed 5 days ago NEW

I booked this hotel on Expedia.ca and was amazed to discover that the hotel I thought I booked and the hotel I stayed in only shared a name. No pool. No restaurant. No lounge. No Wi-Fi in rooms. No coffee maker in the rooms. No heat in the hall. My queen bed turned into a double. Plus the weirdest free... More 

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2 reviews
1 of 5 stars Reviewed 3 weeks ago

There was no fridge in the room, the WiFi didn't work in our room and the TV remote didn't work. We asked about the remote and he gave us another one, but it still wouldn't turn the TV on or off. We complained about the WiFi and he said he would bump it up. Still didn't work. There were pictures... More 

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Orangeville, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

This hotel is very dated and run down. This property has 22 fire code violation, which were taped to the front entry doors. We will not book this hotel again. The staff were courteous and professional.

Was this review helpful? Yes 1
St. Catharines, Canada
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 29, 2015

We recently stayed here for a hockey tournament. The hotel that our team was staying at was full so we booked here because it has a pool and it is really convenient to to both arenas my sons team was playing at. The staff was really friendly and helpful. Whenever we needed something they were prompt and courteous. That being... More 

Was this review helpful? Yes 1
Niagara-on-the-Lake, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 26, 2015

Due to the previous poor reviews, we asked to see the facility before we checked in. The staff was fantastic and happy to take us on a tour. THEY ARE UNDER NEW MANAGEMENT since the summer of 2014 and are trying really hard to establish a new reputation. The pool, the rooms, the service, the price, and the breakfast were... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 24, 2015

The rooms are nothing fancy, the staff have been really friendly and accommodating. It's old but we found it clean. Our heat worked great! For the money it's adequate. The suites are just two rooms used has a suite but it gives you plenty of space.

Was this review helpful? Yes 1
Powassan, Ontario, Canada
1 review
1 of 5 stars Reviewed January 22, 2015

I have never been so disgusted with a hotel in my life. No heat, no clean towels, rooms were not cleaned. We were there for a hockey tournament and will never return to Brantford because of this hotel. Suppose to have a fridge and microwave, not available actually was told to attend a different room and had to move the... More 

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Ontario, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 20, 2015

Our stay AWFUL!!!!!! We had NO HEAT (-20outside) and the solution to a freezing room was to "BUNK UP" with someone else in the hotel otherwise other other option was an extra blanket!!! The key card entry didn't work and we were not informed that they were having issues so our stuff was open to the public for hours as... More 

Was this review helpful? Yes 1
St. Catharines, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 15, 2015

This hotel is run-down. It really should not be open and serving the general public. It is under-staffed and the staff does not communicate well with each other. I was called the night before my stay to be told that the room I reserved was not available due to a flood. I was initially offered a smaller room that did... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 12, 2015

My husband and 2 sons stayed at the Quality Inn in Brantford from Jan. 9-11 for a hockey tournament. Due to an online booking issue, the room that I booked was not available but the girl at the front desk, the housekeeper on duty AND the hotel manager bent over backwards to ensure that we were taken care of and... More 

Was this review helpful? Yes 1
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