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Sinclairs Retreat Dooars, Chalsa

Chalsa Hill Top, Jalpaiguri 735206, India
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Sinclairs Retreat Dooars, Chalsa
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126 Reviews from our TripAdvisor Community

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Abu Dhabi, United Arab Emirates
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The ambiance was relaxing and mind refreshing. The rooms were extremely spacious, hygienic and had beautiful interiors. The hotel had managed to put up an excellent traditional dance which was the highlight of the stay. This hotel was filled with different amenities like a swimming pool, a gym, and a games area.

Helpful?
1 Thank Mehak G
Sudhakaran, General Manager at Sinclairs Retreat Dooars, Chalsa, responded to this review

Dear Mr Mehak, Thank you for staying with us and sharing your happy experience. We are pleased that you found the rooms, food and the facilities the way you expected. The resort does have a blend of natural surrounding and contemporary luxury. We are grateful for your kind words and look forward to welcoming you here or any of the... More 

Gurgaon, India
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed at the property to attend a conference. The USP of the property is the peaceful and calm ambience. Maintenance and hygiene wise there is huge scope of improvement. The staff is cordial and attentive though. I would liked to explore some other property instead. I was not too enthused.

Helpful?
Thank RandomSS
Sudhakaran, General Manager at Sinclairs Retreat Dooars, Chalsa, responded to this review

Thank you for your nice comments. We are, however saddened, that you found shortcomings in some areas. The USP of our property is that it allows the guests an opportunity to live amidst nature, which has such a calming influence on mind. We value your feedback and will look at points raised by you. We invite you to visit us... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The resort was very beautiful and had amazing scenery. It was had a very traditional yet a classy touch to it. The rooms were spacious and really pretty. They had leisure activities like a huge swimming pool, games room, spa. The hotel had a variety of food for breakfast, lunch and dinner and was really tasty. Overall it was a... More 

Helpful?
Thank Samha S
Sudhakaran, General Manager at Sinclairs Retreat Dooars, Chalsa, responded to this review

Dear Mr Samha, Thank you for staying with us and sharing your experience. We are happy that you found the rooms, food and the facilities to your satisfaction. The resort does have a blend of natural surrounding and contemporary luxury. Your kind words are a great motivation for our team which constantly strives to offer the best to our guests.... More 

Devon, United Kingdom
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed January 3, 2016

Having travelled for two days, with two flights and a fairly long journey by car, I was very relieved to arrive at Sinclairs Retreat Dooars. I had not travelled to India before and the hustle bustle and traffic had taken its toll on my body! Sinclairs is situated on a hill top with spacious and beautiful grounds. The staff are... More 

Helpful?
Thank HigherVenicians
Sudhakaran, General Manager at Sinclairs Retreat Dooars, Chalsa, responded to this review

Thank you for your inspiring comments. The kind words are a great motivation to our team who constantly strive to offer the best to our guests. We are indeed happy that you were satisfied with our hotel and its service facilities. The USP of our property is that it gives the guests to be away from fast paced city life... More 

Washington DC, District of Columbia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 31, 2015

The overall ambience of the resort was disappointing, the rooms had patios but no seating arrangements. The landscaping was limited to the entrance, our rooms had lawns with overgrown grass/weed and no flowers. The rooms were very spacious with scanty furniture, ideal for a family with small children. The spa and pool area was good. The food was too spicy... More 

Helpful?
Thank Sudip C
Sudhakaran, General Manager at Sinclairs Retreat Dooars, Chalsa, responded to this review

Dear Mr Sudip, Thank you for your comments. We are a little surprised at your comments as we have been continually investing in the property to enhance the quality of our facilities. We value your feedback and will look at areas where we could deliver a better experience to our guests. We invite you to visit us again and promise... More 

Kurseong, India
Level Contributor
8 reviews
5 hotel reviews
4 of 5 stars Reviewed December 30, 2015

check in on 26th dec 2015 and check out on 28th dec. it was a pleasant stay. the rooms were spacious and clean.great property. very good pool, and spa. it is one of the better resorts with plenty of spaces for families and friends. there are many outdoor activities you can enjoy here. the reception is always help full. the... More 

Helpful?
Thank BISWASBANSAL
Sudhakaran, General Manager at Sinclairs Retreat Dooars, Chalsa, responded to this review

Thank you for your comments. We are indeed happy that you enjoyed the stay at Sinclairs Retreat Dooars. The USP of our property is the green and serene surroundings so that the guests are away from the hustle and bustle of city life and ‘live with nature.’ You will kindly appreciate that the resort is an expansive one, spread over... More 

Aktau, Kazakhstan
Level Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed December 14, 2015

We went there in the Diwali week in November to escape the pollution and noise in Kolkata. Brilliant decision. It is a beautiful property. I thank the manager Kaushik Karmakar was quick to respond to any queries and took care of our requirements during the stay. The resort of well managed and the food is very good and choice is... More 

Helpful?
Thank Travel_adiku
Sudhakaran, General Manager at Sinclairs Retreat Dooars, Chalsa, responded to this review

Thank you for staying with us and sharing your experience. We are happy that you found the rooms, food and the facilities to your satisfaction. Your kind words are a great motivation for our team which constantly strives to offer the best to our guests. Yes, the USP of our property is the green and serene surroundings that create a... More 

Bengaluru (Bangalore), India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 5, 2015

The resort has beautiful surrounding all covered with greeneries and a very spacious and well maintained rooms. Must visit for anyone looking for peaceful vacation with family.. The resort has its own convention centre, swimming pool, restaurant, etc...

Helpful?
Thank khatodankit
Sudhakaran, General Manager at Sinclairs Retreat Dooars, Chalsa, responded to this review

Thank you for your encouraging comments. The kind words will be a great motivation to our team. We are indeed happy that you and your family enjoyed the stay. The USP of our property is that it gives the guests to be away from the hustle and bustle of city life and ‘live with nature.’ We look forward to welcoming... More 

Nottingham, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed December 4, 2015

Arrived just after lunch and got the key to our chalet type accommodation. The outside door looked like it had been forced open in the past and had been badly repaired. The inside was very gloomy, basic and not at all clean with a constantly running and leaking toilet. The food in the restaurant wasn't bad and the staff were... More 

Helpful?
Thank Davidblidworth
Sudhakaran, General Manager at Sinclairs Retreat Dooars, Chalsa, responded to this review

Thank you for your review. We are saddened to note that you found shortcomings in our services. We do maintain high level of cleanliness and most of our rooms open out to the green. We are indeed sorry that the toilet was constantly running. This happens because of incorrect use and we understand that this was rectified. Please consider this... More 

Mumbai (Bombay), India
Level Contributor
87 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed December 3, 2015

Our decision to go in summers was not the best and we were almost confined to our room for three nights that we had planned for the place and the resort. Accessible by road from Bagdogra, being the only decent hotel in the neighbourhood, the hotel does offer largish gardens, landscape and view of the valley but food is limited... More 

Helpful?
Thank anuradha2013
Sudhakaran, General Manager at Sinclairs Retreat Dooars, Chalsa, responded to this review

Dear Ms Anuradha, Thank you for sharing your experience of your stay with us at Sinclairs Retreat Dooars. We are happy that overall you liked the resort and the facilities. Our housekeeping and the gardening team maintain the resort in good condition, though there are challenges in view of the large expanse and natural surroundings. We hope that you will... More 

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