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Horseshoe Resort

3.0 of 5 1101 Horseshoe Valley Road West, Barrie, Ontario L4M 4Y8, Canada
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Horseshoe Resort
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Horseshoe Resort
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442 reviews from our community

Traveler rating
    118
    132
    68
    62
    62
See reviews for
228
116
3
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
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  • French first
  • Any
English first
  • All months
    (442)
  • Mar-May only
    (64)
  • Jun-Aug only
    (142)
  • Sep-Nov only
    (94)
  • Dec-Feb only
    (142)
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Dundas, Canada
2 reviews
3 of 5 stars NEW

My wife and I stayed there February 18-20, 2015. Very cold days. First, the good news. The trails and slopes were well-maintained, and in very good condition. the staff, for the most part, were helpful and friendly. The pool and gym were good, our room was clean and very adequate for our needs. BUT: We had trouble, as did others,... More 

Was this review helpful? Yes 2
Toronto
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We had an Amazing time at horseshoe with my family of two Young children. The skiing was good, the equipment rental was almost brand-new. They were some things that needed to be ironed out though. The swimming pool in the inn was too cold. It would have Been nice to have a heated pool. The hot tub had too many... More 

Was this review helpful? Yes 2
KevinSkyline, General Manager at Horseshoe Resort, responded to this review

Thank you for taking a moment to post your comments & feedback. I have forwarded your comments regarding Silks to our culinary team for review and follow up and I sincerely apologize for your experience. I was very happy to hear you had an "amazing time at Horseshoe" with your family and enjoyed skiing and tubing. I will share your... More 

Richmond Hill, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

My fiance and I stayed here first weekend of January. I have to start with saying that we own a pet. We asked before what are the conditions for bringing a pet and was not told that there is a charge for it. Room looked fine until I proceeded to use the glasses and found that they were left dirty... More 

Was this review helpful? Yes 1
KevinSkyline, General Manager at Horseshoe Resort, responded to this review

Thank you for taking a moment to post your review. We appreciate your comments and feedback as it only helps us improve. I want to sincerely apologize for your experience and let you know that this does not reflect in the service we strive for each and every day. Sincerely, More 

Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We ( 7 peaple, 2 families: parents + 3 teenagers ) arrived to Horseshoe Valley from Richmond Hill, On for snowtubing only. The facility is excellent. It has a treadmill, so you just walk in and it pools to the top. The place can be used for the families with kids as a winter sport activity instead of or and... More 

Was this review helpful? Yes
KevinSkyline, General Manager at Horseshoe Resort, responded to this review

It is our pleasure to welcome you from Richmond Hill, just a short drive for a lot of fun. I was very happy to hear that "two" families enjoyed our snow tubing facilities and you found your experience to be excellent. We also love our carpet lift at the snow tubing hills and glad you did too! We look forward... More 

toronto
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

To get right to the problems: our main heating unit didn't work (in the winter, minus 40 degrees). Twice, front desk said they'd call the electrician, but he never received their calls. When he finally came (very late), he was aware that the heater was shorted out and unfixable. This suggests the resort knowingly placed us in a unsuitable room.... More 

Was this review helpful? Yes
KevinSkyline, General Manager at Horseshoe Resort, responded to this review

Thank you for taking a moment to post your review. I want to sincerely apologize for your experience with the heating unit in your room. This is not reflective of the service we strive for each and every day. I have followed up with our Front Desk Manager to ensure the team is communicating effectively. Thank you for your comments... More 

Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

To Managers and Staff at Horseshoe Valley: Recently I have visited Horseshoe Valley and had the pleasure of skiing on your hill for the day. I feel the need to write to a short note to let you know how much I enjoyed my day there .I am not an advanced skier, but have been skiing for about 8 years... More 

Was this review helpful? Yes 1
KevinSkyline, General Manager at Horseshoe Resort, responded to this review

Thank you for taking a moment to post your awesome review. It is our pleasure to welcome you to Horseshoe Resort. We were very happy to hear you enjoyed your day of skiing and equally as happy to hear that your new favourite ski hill is Horseshoe! We do have a variety of ski hills and I like that you... More 

Oakville, Canada
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

The stay itself was very good, we got what we were expecting, staff was very friendly, Silks restaurant quality was awesome. However, I have had an unpleasant experience with Skyline vacation club. I understand they are trying to do their job, but they are not listening to customers and their booking services is poor. I was told the Skyline vacation... More 

Was this review helpful? Yes 4
KevinSkyline, General Manager at Horseshoe Resort, responded to this review

Thank you for taking the time to complete a Trip Advisor Review concerning Skyline Vacation Club. I would like to take this opportunity to apologize for the problems you have encountered with our Vacation Club Team. I have asked Tom Carney, President of Skyline Vacation Club to contact you directly to ensure you are 100% satisfied. I am very happy... More 

Toronto, ontario
Top Contributor
80 reviews 80 reviews
44 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent only one night at Horseshoe but what a treat from the minute we approached the front desk. Whoever is hiring is ensuring that they have staff who like their job and enjoy making the guests feel welcome. From the maids to wait staff, restaurant and front desk we had such a warm reception. I was concerned about the hotel... More 

Was this review helpful? Yes
KevinSkyline, General Manager at Horseshoe Resort, responded to this review

Thank you for taking the time to complete a Trip Advisor Review concerning your recent stay at Horseshoe Resort. I am so happy that your stay with us was a positive one. The Horseshoe Team is dedicated to exceeding the guest expectations and I am thrilled to see that they were once again successful in accomplishing their mission. On behalf... More 

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Thanks to our complimentary night stay our family was able to return and stay in a nicely updated room. The staff were great and our kids enjoyed the outdoor fires, tubing and skating outside. Thanks for inviting us back....we quite enjoyed a wonderful family weekend. We would return again:)

Was this review helpful? Yes
KevinSkyline, General Manager at Horseshoe Resort, responded to this review

Thank you for taking the time to complete a Trip Advisor review concerning your recent stay at Horseshoe Resort. I am thrilled to learn that your return stay with us was a positive one. I am very appreciative that you choose to give the resort an opportunity to demonstrate our commitment to service excellence. I look forward to welcoming you... More 

Toronto, Canada
1 review
2 of 5 stars Reviewed 2 weeks ago

My husband has always loved going to Horseshoe Resort. But, We were both very disappointed this time. The skiing was wonderful, but the staff couldn't seem to give us the adjoining rooms that we had booked. When they finally did, the door that opened between the rooms had a lot of dirt and grit on the floor and hadn't been... More 

Was this review helpful? Yes 2
KevinSkyline, General Manager at Horseshoe Resort, responded to this review

Thank you for taking the time to complete your recent Trip Advisor review of Horseshoe Resort. I would like to take this opportunity to sincerely apologize for the condition of your guest room. All our guest rooms in the Inn have been fully renovated in the last two years to ensure that such poor conditions are avoided. I am happy... More 

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Additional Information about Horseshoe Resort

Address: 1101 Horseshoe Valley Road West, Barrie, Ontario L4M 4Y8, Canada
Phone Number:
Location: Canada > Ontario > Barrie
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Horseshoe Resort 3*
Number of rooms: 141
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Also Known As:
Horseshoe Hotel Barrie
Horseshoe Resort Barrie, Ontario

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