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Holiday Inn Sydney Waterfront

3.0 of 5 300 Esplanade, Sydney, Nova Scotia B1P 1A7, Canada (Formerly Delta Sydney Hotel)
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Certificate of Excellence 2014
Holiday Inn Sydney Waterfront
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Holiday Inn Sydney Waterfront
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162 reviews from our community

Traveler rating
    59
    66
    22
    11
    4
See reviews for
36
48
4
53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Sydney Waterfront
See the most recent reviews
Hampton, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 18, 2014

Just returned from Sydney after spending 4 nights at the Holiday Inn on the waterfront. Our visit home was for a funeral and had no expectations for the staff to respond to our needs in the caring and understanding professional manner in which they did. Our privacy was maintained with a simple smile and a quiet question "if there is... More 

Was this review helpful? Yes
Cyril M, Front Office Manager at Holiday Inn Sydney Waterfront, responded to this review

Dear Marc E; I am sorry for your recent loss and appreciate the time you took to compliment our staff. More 

Yorkton, Saskatchewan, Canada
1 review
4 of 5 stars Reviewed November 17, 2014

This was the best in room and lobby décor of any Holiday Inn I have stayed in. The bed and pillows were very relaxing as was the gorgeous harbour view. The staff were very pleasant and helpful in a couple of situations that required a personal touch.

Was this review helpful? Yes
Cyril M, Front Office Manager at Holiday Inn Sydney Waterfront, responded to this review

Judy H I am very happy to hear that our staff went above and beyond. We do our best to please our guests and make them feel as warm as if they were at home. Your kind words have been passed on to our staff and we were very pleased to have made your stay a more welcome and enjoyable... More 

Totnes, United Kingdom
Top Contributor
106 reviews 106 reviews
28 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed November 14, 2014

I don't understand why this hotel is only rated 3 stars. We stayed here for 4 nights Saturday thru Tuesday in late October and found it outstanding. I just read a review from someone claiming to have stayed there after us who states the place needs updating. Not true. The hotel is very modern, clean, quiet and warm and all... More 

Was this review helpful? Yes
Cyril M, Front Office Manager at Holiday Inn Sydney Waterfront, responded to this review

Dear Stewkerr; It was with great pleasure that your review was shared amongst our staff for their review. All of our team has pride in the work they do on a daliy basis and your review had a positive influence on their day. More 

London, United Kingdom
Top Contributor
156 reviews 156 reviews
79 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed November 8, 2014

This was definitely a better-than-average Holiday Inn, with a great waterfront position and harbour view from our room (and I think just about every room in the hotel from the way it has been architected and angled). We arrived in a howling gale, and after a very bracing walk along the sea front, decided we would make the best of... More 

Was this review helpful? Yes
Cyril M, Front Office Manager at Holiday Inn Sydney Waterfront, responded to this review

Dear IMUK; Thank you for taking the time to review your stay and for the compliments paid to our new Chef Hans and his team. Hopefully your travels will find you again back in Capr Breton. More 

Halifax, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 8, 2014

When I arrived at the hotel to check in I was told that there system was down and they could not check anyone in at this time. It had been down for almost 2 1/2 hours and they had no idea when it would be fixed. I said "that was unacceptable" My room was prepaid by Expedia and I was... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Sydney Waterfront, responded to this review

Dear Tasha_Jones, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good points of your stay. We would like to apologize for the overall dissatisfaction you had experienced during your stay. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Your... More 

Halifax, Nova Scotia, Canada
Contributor
16 reviews 16 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 3, 2014 via mobile

Hotel common areas have been renovated/redecorated. It's nice and clean. Rooms are comfortable. We had room service for supper which was quick, tasty and hot. We ate breakfast in the restaurant and that was delicious and the service was quick.

Was this review helpful? Yes
Ottawa, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 2, 2014

We booked for one night and it was a very frustrating and disappointing experience. Although the person at the front desk was friendly, we had no room available to us when we arrived at 3pm, and were told that they could only provide our room after 4pm. We left and came back at 4:15pm and were told that our room... More 

Was this review helpful? Yes 3
Cyril M, Front Office Manager at Holiday Inn Sydney Waterfront, responded to this review

Dear Bruce 531; I just wanted to send you a quick note to thank you for staying with us, and taking the time to fill out a guest online survey. We review our guest’s feedback daily and wanted to let you know we appreciate your comments. It is feedback and input from our guests that enables me to continuously improve... More 

Calgary, Canada
Contributor
13 reviews 13 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 30, 2014

Stayed here for two nights in October 2014. Rooms are clean and modern. Beds were not overly comfortable but nice. The water pressure was low but ok. The pub in the lobby has good food and friendly employees.

Was this review helpful? Yes
Indianapolis, Indiana
Top Contributor
354 reviews 354 reviews
58 hotel reviews
176 helpful votes 176 helpful votes
5 of 5 stars Reviewed October 29, 2014

We stayed here for the last few days of our recent Celtic Colours trip and were very happy with everything!!! The hotel is perfectly located on the water, clode to downtown, restaurants and the port of Sydney (Big Fiddle). The rooms are clean and spacious! Parking is free as well, which is lovely! Great hotel for the price! We recommend... More 

Was this review helpful? Yes
Saint John, Canada
Contributor
19 reviews 19 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 15, 2014

In the past month I spend one night at the Holiday Inn in Sydney and two nights at the Hampton Inn nearby. The location and view at the Holiday Inn are very nice, but IMO you get much more for your money at the Hampton Inn a 3 minute drive nearby. The Hampton has a free breakfast that is very... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Sydney Waterfront, responded to this review

Dear Terry M, Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use... More 

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Additional Information about Holiday Inn Sydney Waterfront

Address: 300 Esplanade, Sydney, Nova Scotia B1P 1A7, Canada (Formerly Delta Sydney Hotel)
Phone Number:
Location: Canada > Nova Scotia > Cape Breton Island > Sydney
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Sydney Waterfront 3*
Number of rooms: 152
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Also Known As:
Delta Hotel Sydney
Delta Sydney
Sydney Delta Hotel
Holiday Inn Sydney Waterfront Nova Scotia

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