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Holiday Inn St. Johns

3.0 of 5
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180 Portugal Cove Rd., St. John's, Newfoundland and Labrador A1B 2N2, Canada
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Holiday Inn St. Johns
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Ranked #17 of 21 Hotels in St. John's
A recent review
3 of 5 stars Reviewed February 16, 2015
DominicDeBurca Dunmore East, Ireland
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118 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dunmore East, Ireland
Top Contributor
83 reviews 83 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed February 16, 2015

This hotel is a typical Holiday Inn property located in a suburban setting just off a busy main road near to the local university. The staff are all extremely friendly and breakfast is served in what looks like an Italian themed restaurant that may be part of a franchise and whose name escapes me. The breakfasts were extremely good and... More 

Was this review helpful? Yes 1
Norman V, General Manager at Holiday Inn St. Johns, responded to this review

Dear DominicDeBurca: Thank you for your comments, they are always appreciated. We are pleased to hear you enjoyed the friendly service from our Team members here and the breakfast at our East Side Mario's restaurant. We are also glad to hear you found the hotel and accomodations spotless. Thank you again and we look forward to your next visit. Regards... More 

Oswestry, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 5, 2014

Some confusion on check in as rooms had been pre-paid but checking lady made me pay for the first night with my credit card as she could not find the payment instruction. Was all sorted out later. Perfectly acceptable hotel but a $20 taxi ride from downtown. Room was spacious, clean and bed was good, but hotel looked a little... More 

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Norman V, General Manager at Holiday Inn St. Johns, responded to this review

Dear Dave L: Thank you for your comments, they are alwasy appreciated. We are glad to hear you enjoyed the comfort of your room, while being spacious clean. We thank you for your business and look forward to your return. Regards Norman V. More 

Contributor
13 reviews 13 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed December 1, 2014

Very poor experience at the St. Johns's Holiday Inn. We booked our room over the phone and were insured that we could stay in a suite with both our pets. We showed up at 11:00pm after a long day of flights with eight suitcase and our dog and cat in tow. The desk clerk seemed totally surprised by our arrival... More 

Was this review helpful? Yes 1
Norman V, General Manager at Holiday Inn St. Johns, responded to this review

Dear Sarah A: Thank you for your comments, as they are always appreicated. We are truly sorry that the information provided by our Reservations office was not communicated clearly to you and back to the hotel, for this, we extend our appologies. We do know that pets are part of the family and try to accomodate all. Thank you once... More 

Georgina, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 30, 2014

First time in St John's, I was sent out on a business trip. Clean hotel, friendly staff, decent meals at east side Marios, it was pretty quiet seeing as I was working night shift, I was impressed at how quiet it actually was in the daytime for me too sleep. Very bright and clean. The only issue I had and... More 

Was this review helpful? Yes 1
Norman V, General Manager at Holiday Inn St. Johns, responded to this review

Dear Sharron R: Thank you for your comments, they are always appreciated. We are glad to hear you enjoyed the services of our Team members, the food & beverage services at our East Side Mario's and found the accomodations clean and quiet at our Holiday Inn St. John's. We thank you for your business and look forward in seeing you... More 

1 review
5 of 5 stars Reviewed November 6, 2014

The management and staff working during our stay were amazing. Maintenance, housekeeping, and restaurant staff were extremely pleasant, helpful, accommodating and hardworking. The manager, Cleo, was also amazing which speaks volumes to how/why the hotel is run and the exemplary customer service provided. Absolutely recommend this hotel.

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Norman V, General Manager at Holiday Inn St. Johns, responded to this review

Dear Donna D. Thank you for sharing your comments with us, they are much appreciated. We are glad you found our services at Holiday Inn St. John's exceptional. We will certainly pass on your words of appreciation to our Team and to Cleo our Duty Manager We look forward to your next visit. regards Norman V. More 

barkdogBarkdog
Contributor
12 reviews 12 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 4, 2014

Staff always greet you with a smile and are happybto see you, rooms are mordern and clean with coffee maker, microwave, mini fridge. Hotel offers a very goo free breakfast as well. Good location witb restaurants near by and close to the airport

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Norman V, General Manager at Holiday Inn St. Johns, responded to this review

Dear Barkdog Barkdog: Thank you for your comments, they are always appreciated. We are glad to hear our team members make you feel welcome and that you enjoy the property here. We look forward to your next visit. Norman V. More 

Wolfville, Canada
Top Contributor
213 reviews 213 reviews
21 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed October 31, 2014

A comfortable hotel, very close to Memorial University of Newfoundland. The staff are friendly, but then I have met very few people from St. John's who aren't! The rooms are standard, but serviceable with in-room coffee, no-cost (stable) wifi, and very comfortable beds. The place is clean and while it does need a tad bit of a facelift (which is... More 

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Norman V, General Manager at Holiday Inn St. Johns, responded to this review

Dear ToTravelIsBrilliant: Thank you for your comments, as they are always appreciated. We are gld to hear you enjoyed your stay with us at Hoiliday Inn St. John's and found your accomodations clean and comfortable with a good sleep. We look forward to your next visit with us. regards, Norman V. More 

Ottawa, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2014

I stayed here for a few days on a reent visit. Absentmindedly left a pair of trousers in my room and thought I'd seen the last of them........wrong, not only did they have them put to one side, they posted them to me free of charge! Excellent! I'm eternally grateful (and the wife is still talking to me!) as I... More 

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Norman V, General Manager at Holiday Inn St. Johns, responded to this review

Dear Elderly gentleman: Thank you for your comments, they are always appreciated. We are glad to hear that our Housekeeping Team located your missing items and placed into Lost & Found. As a service to our guests, we will mail out lost & found items, as we know how important things are for our guests. Tank you once again, and... More 

Newbury, England
Contributor
11 reviews 11 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 10, 2014

We have stayed here many times on trips to NF. Always found the staff friendly, the rooms clean and the food in Eastside Marios to be perfectly acceptable. Recent stay was much the same - room was clean and tidy. Understand that they are updating the hotel which it probably needs now but no complaints. Good for airport or downtown... More 

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Norman V, General Manager at Holiday Inn St. Johns, responded to this review

Dear gartoon (Newbury, England) Thank you for your comments, they are always appreciated. We are glad you found our hotel clean and comfortable and you enjoyed the Food & Beverage service at our East Side Mario's restaurant. We are under some construction in back of the hotel with our new fitness centre, swimming pool and water slides, which sould be... More 

Ottawa, Canada
Contributor
14 reviews 14 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 9, 2014

I would not recommend staying at this hotel as it desperately requires renovations. It is located close to the airport, but St. John's isn't a big enough city for that to be a selling point for a hotel. I had a single king sized bed in the room and the layout for the bed, desk and tv was just cramped.... More 

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Norman V, General Manager at Holiday Inn St. Johns, responded to this review

Dear SarcasticBystander (Ottawa, Canada) Thank you for your comments, they are always appreciated. Our room layout was the design from the 60's and the washroom is referred to as "European" layout. Out outdool pool was removed from the hotel, in light on the new facilities we are currently constructing, which will consist of a fitness centre, indoor pool and water... More 

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