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Sheraton Hotel Newfoundland

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115 Cavendish Square, St. John's, Newfoundland and Labrador A1C 3K2, Canada
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Sheraton Hotel Newfoundland
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Sheraton Hotel Newfoundland
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413 Reviews from our TripAdvisor Community

Traveler rating
    133
    170
    70
    26
    14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
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There are newer reviews for Sheraton Hotel Newfoundland
See the most recent reviews
Toronto
Senior Contributor
44 reviews 44 reviews
35 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed September 27, 2012

Ive stayed at this property on a few occasions and never had any issue. As an SPG Platnium member I enjoy the perks and the service level that comes from Sheraton. The only good thing about my stay was I was able to check in early, by doing so meant no club room (which was more than fine, as I... More 

Was this review helpful? Yes 5
Chris H, Front Office Manager at Sheraton Hotel Newfoundland, responded to this review

We are extremely disappointed to hear that your experience and the service you received did not meet your expectations. We would like to apologize for the miscommunication regarding the temporary fitness facility while we were doing renovations (which are now complete). We did, in fact, have a temporary facility in place up until a few days before re-opening our regular... More 

Holden, Massachusetts
Contributor
15 reviews 15 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 26, 2012

We stayed two nights in this hotel in St. John's . The location was pretty good and we could easily walk to our sightseeings. The breakfast was quite good, but not included Room was nice and clean but had the view of the parking lot. At least we could see our car was safe. The young girl at the reception... More 

Was this review helpful? Yes
Chris H, Front Office Manager at Sheraton Hotel Newfoundland, responded to this review

We appreciate you taking the time to provide us with your feedback. We are happy to read that your dining experience from the food quality to the service was an enjoyable one. I have also passed along your favourable comments about the room cleanliness to our Housekeeping department. We are disappointed to hear that your stay was not the highlight... More 

Toronto, Canada
Top Contributor
116 reviews 116 reviews
18 hotel reviews
156 helpful votes 156 helpful votes
5 of 5 stars Reviewed September 24, 2012

I stayed at the Sheraton in St. John's recently as part of a legal convention. Because I am a Starwood Preferred Guest member, I was given a room on the top floor (7th floor) with a harbour view. The view was stunning. The room was spotless and large. The service was first-rate - very courteous and helpful. Plus, the conference... More 

Was this review helpful? Yes 2
Chris H, Front Office Manager at Sheraton Hotel Newfoundland, responded to this review

Who could get tired of reading headlines like that? We are happy to hear you had such a great experience here at the Sheraton Hotel Newfoundland. I will make sure to pass along your comments to all of our departments as our assoicates take great pleasure in hearing our Guests never want to leave. We hope to have the pleasure... More 

Dublin, Ireland
Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 21, 2012

The hotel has a great location and the lady who checked us in was utterly charming. She blended the professional and the personal perfectly and was a credit to the company. Room had a lovely harbour view and was very comfortable. It was brilliant to have internet access in the lobby since we didn't travel with our laptops. I'm not... More 

Was this review helpful? Yes
Chris H, Front Office Manager at Sheraton Hotel Newfoundland, responded to this review

Thank you for sharing your feedback regarding your recent stay here at the Sheraton Hotel Newfoundland. We are happy to hear that you enjoyed your view of St.John's Harbour and that your arrival experience was an enjoyable one. As you stated, the day of your check out was indeed a bit of an anomaly with Tropical Storm Leslie. We sincerely... More 

Montreal, Quebec, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 15, 2012

We stayed here for 2 nights during our stay in Newfoundland. Location is great, in the heart of St. John's with some amazing views of the harbor. Service was friendly and went slightly beyond the level of service I expected. I had forgotten my phone charger at home and I asked the person at the check-in counter if he had... More 

Was this review helpful? Yes 1
Chris H, Front Office Manager at Sheraton Hotel Newfoundland, responded to this review

Thank you for taking the time to share your thoughts about your recent stay. As you mentioned we do indeed have a great location downtown with amazing views of the city and harbour. We are thrilled to hear your feedback regarding the level of service you received as it is a source of great pride amongst our associates that they... More 

Toronto, Canada
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed September 11, 2012

I stay in a lot of hotels, and perhaps it really, really requires a facelift and service upgrades. It may have been because the NDP convention was at the same time, but the room was hard to get into, with the closet and the bathroom no more than a step into the room. You had to be really careful not... More 

Was this review helpful? Yes 1
LDelurey, Guest Relations Manager at Sheraton Hotel Newfoundland, responded to this review

We appreicate you taking the time to post your review. Any and all guest feedback is important to us. I sincerly apologize as it appears you may have had an unrenovated room. We are continuing our renovations and will continue to do so until all have been renovated, we are nearing 65 percent of our bedrooms now. Happy to know... More 

ny
Top Contributor
95 reviews 95 reviews
49 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed September 9, 2012

We stayed here for four nights and used it as a base to explore St. John's area. Did lots of driving tours and easy in and out of the city. Easy to walk to downtown -- parking right in front of hotel. Great feather pillows and very nice linens

Was this review helpful? Yes
Chris H, Front Office Manager at Sheraton Hotel Newfoundland, responded to this review

We are delighted to hear that you enjoyed your visit with us and that you were able to experience the luxury of our Sheraton Club level and all of it's added amenities. We receive numerous comments on the comfort of our bedding, linens and pillows and are glad that you were no exception. We look forward to welcoming you back... More 

Montreal, Canada
Top Contributor
77 reviews 77 reviews
24 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed September 9, 2012

Spent three nights at this first class hotel in a great location in St John`s. Room was clean and comfortable. Close to downtown attractions and only a half hour walk up Signal Hill - the best way to clear your head in the early morning after a late night on George St.! Friendly Newfoundland hospitality from all at this hotel.

Was this review helpful? Yes
LDelurey, Guest Relations Manager at Sheraton Hotel Newfoundland, responded to this review

We are certainly happy you choose our hotel for your stay and that your stay was enjoyable. Sheraton Hotel Newfoundland is in a great location for those who enjoy what George Street has to offer and so much more. For those hickers and site seers Siganl Hill is the place to be and only minutes from our hotel. There is... More 

Bluffton, Alberta
1 review
4 of 5 stars Reviewed September 4, 2012

Beautiful hotel and the harbour view is a must! We spent a total of 10 days - the housekeeping staff is excellent and the food in the restaurant is well worth the wait (be prepared to wait...). We did have some problems as far as booking and never did receive the room that we had requested, however the manager was... More 

Was this review helpful? Yes
Chris H, Front Office Manager at Sheraton Hotel Newfoundland, responded to this review

We are delighted to hear that despite the issues you encountered your overall visit was an enjoyable one. I really appreciate you taking the time to speak with me personally regarding your stay and am glad we were able to resolve the issues you experienced in a satisfactory manner. We look forward to the opportunity of serving you once again... More 

Toronto, Canada
2 reviews
5 of 5 stars Reviewed September 3, 2012

The room, the view, the location, the restaurant and the staff were all excellent. The staff especially gave exceptional personal service. The breakfast was hearty and healthy. We stayed stayed for a total of 4 days.

Was this review helpful? Yes
Chris H, Front Office Manager at Sheraton Hotel Newfoundland, responded to this review

We think that your headline says it all. We know that people travel for many different reasons and have different expectations but our associates always strive to create the feeling that you are at home when you are visiting our home. We are thrilled to hear you had such an enjoyable experience and we will be awaiting your return. More 

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