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Fairfield Inn & Suites St. John's Newfoundland

Certificate of Excellence
GreenLeadersSilver level
2.5 of 5
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199 Kenmount Road, St. John's, Newfoundland and Labrador A1B 3P9, Canada (Formerly Travellers Inn St. John's)
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Fairfield Inn & Suites St. John's Newfoundland
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Ranked #4 of 21 Hotels in St. John's
Certificate of Excellence
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 2 days ago
biztraveler05340 Kitty Hawk, North Carolina
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169 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kitty Hawk, North Carolina
Level Contributor
88 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I spent a week at the Fairfield Inn and my stay exceeded all expectations. Members of the hotel staff each welcomed me personally and by name. Everyone went above and beyond from preparing a platter of fruit, cheese and cold meats for me after my flight was delayed and I missed dinner to bringing me replacement batteries for the ones... More 

Was this review helpful? Yes
Cyril R, General Manager at Fairfield Inn & Suites St. John's Newfoundland, responded to this review

Dear Biztraveler05340: Thank you for the raving review of Fairfield Inn & Suites St.John's; it is indeed welcomed and appreciated. Excellent feedback which I will be sharing with my team! We are also delighted that you chose to share it through Trip Advisor for those future guests searching for a great hotel with service, product and amenities to match. Thank... More 

Ottawa, Canada
Level Contributor
74 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed for 4 nights at this location and thoroughly enjoyed our stay. We had a spacious King room which was quiet and very comfortable. The buffet breakfast was a great way to start the morning and the breakfast room was bright and spacious. There is plenty of parking and a number of restaurants close by. Great linens and amenities... More 

Was this review helpful? Yes
Cyril R, General Manager at Fairfield Inn & Suites St. John's Newfoundland, responded to this review

Dear Castravel56: Thank you for sharing your experience through Trip Advisor on your recent stay at Fairfield Inn & Suites St.John's. We are delighted that we exceeded your expectations and everything was to your liking. Providing great amenities and first class service is what our valued guests have come to expect. It's all part of the Fairfield Difference and we're... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

I recommend this hotel to everyone and every time I visit St. John's I try to get at least one night there (even though I have family to stay with). It is a clean hotel and the staff are super friendly. This time we stayed there was after we stood in a friends wedding and we didn't get to the... More 

Was this review helpful? Yes
Cyril R, General Manager at Fairfield Inn & Suites St. John's Newfoundland, responded to this review

Dear Vanessa F: I will be sharing your great comments and rating with my staff, in particular, Andrew! At Fairfield Inn & Suites St.John's, you can count on a friendly welcome, a clean and comfortable room, great features and amenities, such as our Paul Mitchell Shampoo and Conditioner, that you loved. And of course, our second to none, genuine guest... More 

Marystown, Canada
5 of 5 stars Reviewed 5 days ago NEW

My name is Donna Stacey, and we stayed in your hotel from July 24-26, 2015 and it was the best hotel I have ever stayed in. It is now my favorite place to stay. I absolutely love it, and I enjoyed it to the fullest. It is a gorgeous hotel, with the most beautiful rooms, and everything is so clean... More 

Was this review helpful? Yes
Cyril R, General Manager at Fairfield Inn & Suites St. John's Newfoundland, responded to this review

Dear Donna: Thank you for sharing your experience at the Fairfield Inn & Suites St.John's through Trip Advisor on your most recent stay. Your comments are truly appreciated! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we exceeded your expectations. Your feedback will be shared with... More 

St. John's
4 of 5 stars Reviewed 1 week ago

After a horrendous day of flight cancellations, stand bys and lost luggage, we arrived at this hotel at 1:00 am. The reception was excellent and erased some of the woes of the day. Andrew, the guest services receptionist, went out of his way to make us comfortable and provided the necessary essentials and more to accommodate us. Well done. The... More 

Was this review helpful? Yes
Cyril R, General Manager at Fairfield Inn & Suites St. John's Newfoundland, responded to this review

Dear IKE I, Thank you for taking your valuable time, after such a frustrating time during your travels, to write to us through Trip Advisor regarding your recent stay. Feedback such as yours, provide inspiration and motivation to our associates to meet and exceed guest expectations on a daily basis. The right things done just right and experiencing the Fairfield... More 

Woodland Hills, California, United States
Level Contributor
91 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago

This was the perfect hotel for my visit to see my 5 year old granddaughter in Newfoundland. The weather was not the best so the indoor pool with giant water slide was great. We used it every day. The breakfast was fine, the front desk helpful and housekeeping did an excellent job. They even made me a birthday cake and... More 

Was this review helpful? Yes
Cyril R, General Manager at Fairfield Inn & Suites St. John's Newfoundland, responded to this review

Dear Helen W: It's so nice to come home to visit family and Fairfield Inn & Suites St.John's is delighted that we were able, in some small way, to be part of your memorable experience. Thank you for the great feedback and excellent rating of our product, service and team! Thank you for being one of our valued Faifield guests.... More 

st. johhn's nl
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed 1 week ago

Have stayed here twice recently. First time was just ok so thought we would try again. Second time again not overly impressed. Reception staff not too friendly. Was given a dirty room. Bath room was not cleaned. Got switched to another room but when porter came with key, he waited for a tip! No offer of apology, just oops. Breakfast... More 

Was this review helpful? Yes
Cyril R, General Manager at Fairfield Inn & Suites St. John's Newfoundland, responded to this review

Dear CrockerHolly: I am disppointed to learn that we did not meet your expectations during your recent visit to Fairfield Inn & Suites St.John's. Fairfield is known throughout the city for its friendly staff, excellent service and top notch product. I apologize that you did not experience the Fairfield difference as so many of our valued guests have on a... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I took our daughter to the Fairfield for her birthday, as a special surprise. She was treated so wonderfully by the front desk staff that she told us she felt like a princess after check-in. The front desk people also arranged to have a little treat in her room as a surprise upon arrival as well. Talk... More 

Was this review helpful? Yes
Cyril R, General Manager at Fairfield Inn & Suites St. John's Newfoundland, responded to this review

Dear Craig G: Thank you for sharing such wonderful feedback regarding your recent stay at Fairfield Inn & Suites by Marriott St.John's. Turning moments into memories for our valued guests is very special and we're so delighted to hear that our team could play a role in making it a "princess day" for your daughter! Thank you for the 5... More 

Mississauga, Ontario
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our family of 5 stayed for 6 nights at the Fairfield Inn while visiting Newfoundland. The staff at the front desk were friendly and helpful. They always greated us with a smile and ready to help us with our inquiries. We stayed in a studio 2 queen with sofa bed. The beds were comfortable and the room was clean. I... More 

Was this review helpful? Yes
Cyril R, General Manager at Fairfield Inn & Suites St. John's Newfoundland, responded to this review

Dear Almondtan: Your recommendation is sincerely appreciated. Thank you for taking your valuable time to rate Fairfield and offer feedback to the Trip Advisor community. We were pleased to hear that you enjoyed your stay and will consider making Fairfield Inn & Suites St.John's your home away from home when visiting the City of St.John's in the future. Warm regards,... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room was very comfortable and the staff courteous, the hotel offers a continental breakfast to all guests (gluten-free section included!), and has a pool and fitness center. The hotel was filled with families and children so I would definitely recommend this hotel if you are planning a family trip **with children**, not so much if you are travelling for... More 

Was this review helpful? Yes 1
Cyril R, General Manager at Fairfield Inn & Suites St. John's Newfoundland, responded to this review

Dear Judy R, Thank you for taking the time to complete a Tripadvisor review and for rating your stay at the Fairfield Inn & Suites, St. John's. We are delighted that you enjoyed your stay with us. As you mentioned we are certainly busy this time of year with families now that the summer season is upon us. While still... More 

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