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Hilton Saint John

3.5 of 5 1 Market Square, Saint John, New Brunswick E2L 4Z6, Canada
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Certificate of Excellence 2014
Hilton Saint John
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Hilton Saint John
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436 reviews from our community

Traveler rating
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    168
    69
    33
    9
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83
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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  • All months
    (436)
  • Mar-May only
    (77)
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Chesterfield, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars NEW

Absolutely the best Hilton facility in North America. Convenient location overlooking the harbour, truly wonderful and friendly staff. They take the notion of customer service to heart. It is a great place for both individual and family stay. Obviously summer is the best time due to weather; however, the staff make sure that it is just as wonderful and warm... More 

Review collected in partnership with Hilton Hotels & Resorts

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Eastport, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

We really appreciate this hotel for the harbor views, the modern furnishings, and the fact it's connected by tunnel/walkway to other buildings in Saint John (especially welcome in the winter). We've had only great experiences here.

Review collected in partnership with Hilton Hotels & Resorts

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Saint John, Canada
1 review
2 of 5 stars Reviewed 1 week ago

Front desk and concierge service was certainly lacking on Valentines Day. I was highly unsatisfied and probably will not return to this Hotel. special arrangements had been made and not one was followed through with in turn ruining the surprise wine and strawberries for my wife on valentines Day.

Review collected in partnership with Hilton Hotels & Resorts

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Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

Greg M Thank you for your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us, and we have addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. Thank you once again for your comments..Dermot More 

Flemington, New Jersey
Top Contributor
54 reviews 54 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were here visiting Saint John for vacation and stayed here. The people at the front desk were very helpful, they can answer any questions you may have. We were looking for certain things since we were there a short time and they told us were to go and gave us maps! Very friendly too! The room was very nice... More 

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Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

peachkoblerpie Thank you for giving us your feedback from your road trip through Saint John. We are very pleased that you enjoyed the waterfront location and found the staff to be friendly and helpful. We look forward to welcoming more visitors to the wonderful Bay of Fundy region again this year! Thank you again..Dermot More 

Highlands of Scotland
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose this hotel more by default than anything as we visited the town . We had a wish to take our Grandson out of School. The location is a must at this time of year with all the Snow and a temperature of -20c. You can walk from the Hotel to Shopping Mall without being exposed to the elements... More 

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Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

Wooffey Thank you for your very positive review. Its great to hear that despite the worst of winter weather you were able to explore the uptown through the 'inside connection'. We hope to have the opportunity to welcome you back in the spring or summer so you can explore the outdoors also! thank you again..Dermot More 

Moncton, NB, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Hilton Saint John provided a quiet, and comfortable stay in a mini suite. Location is excellent at Market Square with restaurants and shops located thru pedways. Considering the blizzard we had, this was great. Staff are courteous and professional. Breakfast buffet was excellent. Beds are very comfortable. We will be back!

Review collected in partnership with Hilton Hotels & Resorts

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Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

Margaret W Thank you for taking the time to give us your feedback. We are delighted to hear that despite the blizzard conditions you were able to explore the Uptown area through the Pedway system. Your positive comments regarding the helpfulness of the staff have been shared and are much appreciated. We look forward to welcoming you back. Kindest regards..Dermot More 

Halifax, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago

I thoroughly enjoyed my stay at the Hilton Saint John. Staff were friendly and accommodating. Room was clean and quiet. I would definitely stay here again on my next stay. The restaurant provided very tasty and visually appealing meal.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

Rawdon H Thank you for your positive feedback. We have shared your comments regarding the helpfulness of the staff, and the cleanliness and quietness of your guest room. The kitchen team are very proud of the current menu and thank you for recognising them also. We look forward to welcoming you back again soon..Dermot More 

Halifax, Canada
1 review
1 of 5 stars Reviewed 3 weeks ago

we got to our room yesterday afternoon and to our surprise the toilet was not flushed we had dog hair all over the computer chair, one of the beds had a paw print on it and was not made fully we also had a used bar of soap in the shower with pubic hair on it we were highly upset... More 

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Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

Josh4871 Thank you for your review. We apologise sincerely for the poor housekeeping service you received during your recent stay. Quite obviously that is not the level of service we wish our guests to experience. Please accept that we have undertaken immediate steps to ensure this does not reoccur. We are also grateful to you for bringing this matter to... More 

morris, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The people were very helpful and the location is great! It's a short walk (indoor or outdoors) to great places to eat or shop. The waterfront is beautiful as well. I need to have two hundred characters here so I am still typing but my review is done now.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

Courtney B Thank you very much for taking the time to write a review. Its great that you found great places to eat and shop within walking distance of the hotel. Both Market Square and Brunswick Square are full of great spots..and within 5 minutes walk through the Pedway. We hope to have the opportunity to welcome you again on... More 

Toronto
Top Contributor
201 reviews 201 reviews
79 hotel reviews
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Corner room was very nice upgrade for free. Furnishing are nicely updated and bed comfy. Wifi good. Told front desk about black mould in shower, they were send someone but didn't that day. I checked out early. The pool was nice and warm. View of harbour excellent. Staff was very pleasant.

Was this review helpful? Yes
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

Muskoka21 Thank you for taking the time to send us your feedback. Your positive comments are appreciated and we look forward to your next visit to Saint John. kind regards..Dermot More 

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Additional Information about Hilton Saint John

Address: 1 Market Square, Saint John, New Brunswick E2L 4Z6, Canada
Phone Number:
Location: Canada > New Brunswick > Saint John
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Saint John 3.5*
Number of rooms: 197
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Also Known As:
Hilton Saint John Hotel Saint John
Hilton Hotel Saint John
Saint John Hilton
Hilton Saint John New Brunswick
Hotel Style:
#5 Business Hotel in Saint John
#5 Family Hotel in Saint John
#6 Romantic Hotel in Saint John

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