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Hilton Saint John

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1 Market Square, Saint John, New Brunswick E2L 4Z6, Canada
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Hilton Saint John
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491 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and me were heading to Nova Scotia and to break up the trip, we stopped in Saint John, NB for the night and found the Hilton. Located in a great part of the city, looking straight out to the bay and easy enough to walk to anywhere. We took the Harbour Passage Trail toward Reversing Falls and got... More 

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England
Level Contributor
180 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

A popular hotel with a convenient location. Breakfast was god but could be improved, dinner was good. Rooms are clean and comfortable. Service and staff were excellent. All in all a good hotel for a bus touring group like we were.

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West Palm Beach, Florida
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I visited Saint John, New Brunswick, Canada for a meeting. The hotel was in a beautiful location. Very close to the harbour and town of St John. I had a bit of time to sightsee and was able to spend an enjoyable few hours. We arrived late (10:00 pm) and the hotel restaurant was still open and we had a... More 

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Moncton, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

Good thing there is good dining near by. Skip breakfast. Cold eggs, hard french toast. Good thing that there are better choices a short walk from the hotel. Have I written 200 characters yet? I am about to delete my review.

Review collected in partnership with Hilton Hotels & Resorts

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Hamilton, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

Booked a club floor room in March of 2015. Arrived June 2015. After getting the run around - they tell us that the room is no longer available. So we got a room #811 with a view of the building adjacent to us, and the parking lot. Horrible experience. Seems to me that the Hilton staff could do nothing to... More 

Review collected in partnership with Hilton Hotels & Resorts

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Ottawa, Canada
Level Contributor
401 reviews
180 hotel reviews
common_n_hotel_reviews_1bd8 423 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

There is a part of me that want to give this hotel a better score - especially as some of the staff were very helpful-, however, there were too many items that I would deem to be below average to warrant a better score. What I liked: Location is the best thing going for this hotel. Being right on the... More 

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Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

OttwaTrvllr Thank you for your recent review. Your feedback is very much appreciated. We will certainly take up your comments regarding the breakfast service and the pre-arrival requests you had made with the Chef and Executive Housekeeper. These are areas that certainly need to be addressed. We thank you for the positive areas you highlighted also and for your continued... More 

Fernie, Canada
Level Contributor
113 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The best thing that this hotel has is its location. Other than that it is an okay stay but no where near what you expect from a Hilton Hotel. Although the staff are nice the service is mediocre. The bed is comfortable and the room is small for a suite but large for a room. Had to pay 10.00 a... More 

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Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

AmalfiRegina Thank you for your review. We are disappointed to hear that you found little in the way of activity in the area around the hotel. We will endeavour to do a better job of communicating these local attractions upon guest check-in. Two shopping malls (Market Square & Brunswick Square) are adjacent to the hotel and accessible through the 4... More 

Burlington, Ontario, Canada
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

EXCELLENT LOCATION, GOOD SERVICE Hilton is located on the waterfront and attached to the Convention Centre. It is also attached to the City Market ( thru a tunnel ) which has the usual stores, local museum, local library and restaurants. My corner room on the 8th floor had a beautiful view of the St. John waterfront as well as the... More 

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Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

Kris M Thank you for taking the time to give us your feedback. We are very pleased that you enjoyed the hotel location and the proximity to local attractions and the Trade & Convention Centre. We look forward to your next visit. Kind regards..Dermot More 

Silver Spring, Maryland
Level Contributor
112 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Typical of a downtown Hilton. Bed was very comfortable! Room clean and staff pleasant. Great view of the dramatic tides. We had beer in the bar and ordered takeout as room service had a limited menu. Our waitress was wonderful. She was so helpful and friendly. The morning wait staff was nice but not so helpful. Well located with many... More 

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Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

Army Lori Thank you for your feedback. It is great to hear that you enjoyed the comfort of your room and found time to relax at York Bistro and watch the tides. We hope you enjoy the rest of your travels through the Maritimes and look forward to welcoming you back again as our guest. Kind regards..Dermot More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Clean and up to date. Everything was in good working order and met our expectations. Check in/out very quick and simple. We arrived around noon and had no problem getting our room right away. The final bill was accurate - no issues there. We stayed on the club level, but it is not clear what is the difference between this... More 

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Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

Klimbar Thank you for your review. We are very pleased that your overall experience was enjoyable. Your comments on room service timeliness and portion size are well noted and have been passed onto our Chef. Once again thank you and we hope to welcome you back again soon. Kind regards..Dermot More 

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