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Hilton Saint John

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1 Market Square, Saint John, New Brunswick E2L 4Z6, Canada
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1 room 1 guest
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541 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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4 of 5 stars Reviewed yesterday NEW

The pool has no stairs (only 2 ladders) and no automatic chair lift. Otherwise, the hotel is excellent. The location is right downtown, on the water, walking distance to the Market Place and restaurants. Overnight parking is $18 so be prepared.

Review collected in partnership with Hilton Hotels & Resorts

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Georgetown, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel was clean and Tim at the front desk was great. We arrived late and were exhausted from or long travel. He had someone help with our bags and got us parked close to the building so we did not need to walk far. The hotel restaurant was still open so we got to eat.

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Yarmouth
Level Contributor
5 reviews
4 hotel reviews
1 of 5 stars Reviewed 2 days ago NEW

Went to check into our room today. We held off coming until 3:00 to give them time to get the room ready. So 3:30 we came to check in.. Our room wasn't ready. A call was made to housekeeping to find out how much longer before our room would be ready. 10 minutes we were told. We could sit in... More 

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Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

Jacobsmom99 Thank you for your feedback. We are sincerely apologetic for the poor service you received upon arrival yesterday. We agree that if the listed check in time is 3pm then that is when your room should have been ready for you. Housekeeping should not have overlooked the previous guests medication either. Please contact me either through this channel, email,... More 

New Hampshire
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed with my family of four on our way to Nova Scotia. Our room was nice and the staff was friendly. The restaurant was absolutely terrible. Took 90 minutes to be served inedible food. The staff was hustling and apologized profusely. Clearly not enough staff on duty to handle a moderate crowd at best.

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Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

NewHampshireDad Thank you for taking the time to share your views with us on your recent stay. We certainly understand your disappointment with the restaurant aspect of your stay. The wait time for food was definitely unacceptable. Please accept our apologies, we will definitely work on this area of our service. Thank you again for your feedback. Kind regards..Dermot More 

Lexington, Massachusetts
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed 2 nights at the Hilton in Saint John. It has a nice view of the harbor and is within walking distance to the shopping and restaurants of "Uptown Saint John." Our room was nicely appointed, the beds (2 queens) were comfortable, and the bathroom was clean. The hotel's breakfast buffet and menu selections were very good. My daughter... More 

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Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

TravelerMGK Thank you for taking the time to share your feedback on your recent stay. We are very pleased to hear that you enjoyed the comforts of your room, and your comments on overall cleanliness are much appreciated. The Kitchen brigade and breakfast team at York Bistro are delighted to hear your feedback on the breakfast buffet and service! Thank... More 

Toronto, Canada
1 review
3 of 5 stars Reviewed 1 week ago

On a road trip with my daughter we picked this hotel because of the location right on the waters edge. The staff were really quite lovely (helpful, informative, approachable), but in my opinion this hotel requires major renovation. I would not recommend this hotel to anyone I knew, and similarly would not stay there again myself.

Review collected in partnership with Hilton Hotels & Resorts

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Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

David W Thank you for your feedback. Your positive comments regarding the staff are much appreciated. We are currently renovating the bathroom area of the main lobby and further work is planned on the front entrance area once the busy summer season has past. thank you again and we look forward to seeing you again on your next road trip... More 

2 reviews
3 of 5 stars Reviewed 1 week ago

It was fine, overall. It was just not the quality that I would expect from a Hilton. The Hotel was generally clean, but trash cans in the lobby were full and there was bar trash (bottles/glasses) in the lobby left over from the night before. The lobby bathrooms were broken, but they were not closed so I walked in and... More 

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Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

Dear Mr. Greg S, Thank you for taking the time to give us your feedback. We apologise sincerely for the lapses in housekeeping and engineering and would like to assure you that we take this information very seriously and will certainly address all points as a matter of urgency. The upper lobby washrooms are currently being renovated as part of... More 

United States
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I took a trip up to New Brunswick and Nova Scotia with our golden retriever. It was so nice to be able to stay in such a wonderful hotel with our dog along. The hotel staff made her feel so welcome, and we were able to eat outside with her a block away at Market Square.

Review collected in partnership with Hilton Hotels & Resorts

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Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

Dear Susan C, Thank you for taking the time to write this feedback on our property and for giving us this very positive review. It is great to hear that your stay was enjoyable and that you got to experience our great views of the harbour and the city. We were thrilled to read that your golden retriever enjoyed her... More 

Dresher, Pennsylvania
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed 2 nights at end of June 2015 during a 10 day leisure trip across the Canadian Maritimes. This hotel sits waterfront in town with perfect access to the Market Square Marketplace where dining abounds and you can also visit the library, shops, archives and a museum. The water view is ok, but the Saint John harbor isn't very pretty,... More 

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Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

Dear Bluwater11, Thank you for the very positive review and for being a loyal Hilton customer. It is wonderful to hear that your stay was enjoyable and that you got to experience our great food and beverage offering in the York Bistro, (I agree the seafood purse is delicious and one of my favourites). Your feedback will be shared with... More 

Saint John, NB, Canada
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed at the Hilton Saint John several times and one year over 4 months...not in a row. I am always welcomed back by the staff as if I were family. My last visit was 2 years ago, and yet I was treated as if it were yesterday. Craig at the front desk mgr. makes sure all is perfect... More 

Review collected in partnership with Hilton Hotels & Resorts

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