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Hilton Saint John

3.5 of 5 1 Market Square, Saint John, New Brunswick E2L 4Z6, Canada
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Certificate of Excellence 2014
Hilton Saint John
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Hilton Saint John
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401 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Vancouver
Top Contributor
294 reviews 294 reviews
60 hotel reviews
236 helpful votes 236 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We enjoyed the rooms during our 2 night stay at this Hilton Hotel which has a contemporary feel to it. Our tour bus group was welcomed with a cool punch drink as we waited for our room keys. Getting off at our floor, I liked the design - hardwood floors with a small section carpeted and the rooms encircling the... More

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Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

retireeVancouver We appreciate you taking the time to give us such a thorough and detailed review of your recent stay. We are very pleased that you enjoyed your 2 day visit at the hotel and made particular mention of the great location, comfort, and contemporary feel. Your comments have been shared with the Chef, Executive Housekeeper and Chief Engineer who... More

Winston Salem, North Carolina
Top Contributor
111 reviews 111 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

what a lovely large room with a great view. The bed was very comfortable and the service in the restaurant was friendly and fast. Definitely would stay there again. Great restaurants also in walking distance

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Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

Cratsley Thank you very much for your very positive comments regarding your guest room and the York Bistro. We hope to welcome you back again soon on your next business trip to Saint John. Kind regards! Dermot More

Calgary, Canada
Top Contributor
110 reviews 110 reviews
15 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

In a city with few choices, the Hilton seems to be the best in Saint John. Our rooms were clean. The were a reasonable size and the rates were very good and have been every time I've booked. Staff are helpful. The location is awesome for walking around the city and views are good from most rooms. Lots of places... More

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Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

Poppiesandchevre Thank you for your continued loyalty to the Hilton Saint John. We appreciate your positive comments and look forward to welcoming you again on your next business trip to the East Coast. Kind regards..Dermot More

Upper Kingsclear, Canada
1 review
2 of 5 stars Reviewed 1 week ago

Very small rooms for the price and not clean. The public washrooms on the lobby floor were filthy and the breakfast was 17$ for dry french toast...I was not impressed at all with the rooms. They were not large enough for what I paid (I paid for a suite) and the bathroom was dirty. The breakfast was not good at... More

Review collected in partnership with Hilton Hotels & Resorts

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Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

Rosanna D Thank you for your feedback. We apologise for our failure to deliver the levels of service you have come to expect from the Hilton. Your comments have been shared with our housekeeping team who have conducted a review of their schedules to ensure the areas you highlighted are not overlooked in the future. Despite your recent experience we... More

New England
Top Contributor
245 reviews 245 reviews
34 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Hilton Hotel in downtown St. John is located on the harbor - the best location to visit the harbor and historic "uptown" area of St. John. It is a large, modern facility - with an indoor pool, fitness room and restaurant/pub. The rooms are large and comfortable - including a mini-frig. The staff is friendly and helpful. There are... More

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Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

riny Thank you for your review. We are very pleased that you enjoyed the hotel location and the service during your recent stay. We hope to have the opportunity to welcome you again soon. Kind regards..Dermot More

Lake Mary, Florida
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We visited the Hilton St John during September 2014. The hotel, while clean and pleasant, was not in the league of so many other Hiltons we have stayed. The hotel felt more like a Holiday Inn or Best Western, and lacked the amenities and upscale feeling that most other Hiltons provide. We opted for a room rate which included breakfast... More

Was this review helpful? Yes 2
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

Steve618 Thank you for taking the time to give us your feedback on your recent stay with us. We appreciate your positive comments regarding the cleanliness of the hotel and the helpfulness of the staff. Saint John is indeed an industrial Centre in the heart of the Fundy region and the oldest incorporated City in Canada. The City is used... More

Sackville, Canada
Senior Reviewer
8 reviews 8 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was an excellent experience. I had to book a large group and want to thank both Kevin, who managed the booking, and Marissa, who was working the front desk upon checkin, both of whom helped sort out, with excellent humour, the various points of confusion that arise when dealing with groups such as this.

Was this review helpful? Yes
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

Andrew W Thank you for your very positive review. Both Kevin & Marissa are delighted to have been part of the success of your event. We all look forward to welcoming your group back and hosting your event again next year! Kind regards..Dermot More

Ottawa, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Premium price, but where's the value? Stayed for 2 nights, at $229 per night. Hotel didn't have its own parking lot so I was additionally dinged $20 per day to park at parkade across the street. Sure, hotel room was nice, but not any better than rooms I stayed at, in the same city for $100 less and had their... More

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Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

Jo J Thank you for taking the time to give us your impression of the hotel during your recent visit. We are disappointed to hear to that your did not see the value in the Club floor room which you had reserved. Rates for both standard and Club floor rooms vary depending on time of year and levels of demand... More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I visited the hotel for a short time at the end of Sept 2014, and was extremely lucky to attend the hotel's 30th birthday celebrations in the adjoining Saint John Trade and Convention Centre. What a lovely evening, the food, the ambience and the service was incredible! Today I spent some time lounging in the York Bistro and Pub, and... More

Was this review helpful? Yes
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

Jenny R Thank you for your very positive feedback on your recent visit to Saint John and your stay with us. It is great to hear that you enjoyed your time and were able to experience various parts of the City. The Hotel Birthday was a great event and we were delighted to have been able to share it with... More

West Chester, PA, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My husband and I decided to take a trip to the Bay of Fundy/Hopewell Rocks. Staying at the Hilton in St. John’s was a good home base. We had a great trip and the hotel staff/facilities made us feel welcome. We would recommend this hotel!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review

Louise E Thank you for taking the time to give us your feedback. We are very pleased to hear that you enjoyed your recent stay with us. Also your travels along the Fundy coast, and in particular the spectacular tides at Hopewell rocks! We hope to be able to welcome you again on your next trip to our region. Kind... More

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Additional Information about Hilton Saint John

Address: 1 Market Square, Saint John, New Brunswick E2L 4Z6, Canada
Phone Number:
Location: Canada > New Brunswick > Saint John
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Saint John 3.5*
Number of rooms: 197
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Also Known As:
Hilton Saint John Hotel Saint John
Hilton Hotel Saint John
Saint John Hilton
Hilton Saint John New Brunswick

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