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Comfort Inn

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1155 Fairville Blvd., Saint John, New Brunswick E2M 5T9, Canada
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Comfort Inn
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Comfort Inn
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Comfort Inn
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62 reviews from our community

Traveler rating
    12
    16
    22
    7
    5
See reviews for
16
24
6
9
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (62)
  • Mar-May only
    (10)
  • Jun-Aug only
    (29)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (4)
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1 review
5 of 5 stars Reviewed January 29, 2015

We stayed here on the Jan.27th blizzard. The front desk clerk went out of her way to direct me to the motel while I was on my cell phone! I never would have reached the motel if it were not for her. Total white out, and could not see a thing. My husband had surgery, and was not released from... More 

Was this review helpful? Yes
Stella T, General Manager at Comfort Inn, responded to this review

Dear Valued Guest • Thank you for your sincere comments about our Comfort Inn. We are delighted that you enjoyed your stay with us and would recommend us to other visitors to Saint John, New Brunswick. We do appreciate your continued patronage, and look forward to serving you more in the future. Kind Regard Stella General Manager More 

Yarmouth NS
Senior Contributor
21 reviews 21 reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 18, 2014

It's an ok motel in an unexciting part of town. I only stayed here because I wanted to be convenient to the Digby ferry in the morning. The room I had was comfortable and roomy. Personnel were pleasant. The $104 price turned into $120 by the time we did taxes and tourist levy. I decided to go out to eat.... More 

Was this review helpful? Yes
GMCN244, General Manager at Comfort Inn, responded to this review

Thank you for taking the time write a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our... More 

Dundas, Ontario
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 4, 2014

Upon arrival late one evening after a long drive, it was a pleasure to be checked in by a very cheerful desk clerk. Room was warm and comfortable, and a typical Comfort Inn format. Rates were good, lots of parking, easy in and out.

Was this review helpful? Yes
Sue P, General Manager at Comfort Inn, responded to this review

Thank you for taking the time write a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our... More 

Chattanooga, Tennessee
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 1, 2014

Location and Personnel were most helpful. Special thanks to Jennifer McCluskey on the front desk whose honesty safeguarded a misplaced purse overnight. Angie Allen was also helpful the next morning when we retrieved the purse. Their integrity is greatly appreciated!

Was this review helpful? Yes
Sue P, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to let us know about your recent visit to our hotel. Your comments help us increase our learning and give is the opportunity to review our standards and level of service. I hope we will have the pleasure of serving you again in the near future. More 

Calgary, Canada
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 30, 2014

The internet did not work properly for 2 days. I phoned Datavalet twice and they said they would look into it and phone me back. They never dd. At breakfast other customers complained as well. In Charlottetown internet was unavailable for over 12 hours. Repeated phone calls were met with a busy signal or elevator music. We have been traveling... More 

Was this review helpful? Yes
Sue P, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to review the Comfort Inn Saint John. We would hope that the many positive reviews would be a testament to our commitment to providing excellent service. We pride ourselves on meeting the needs of our entire guest which would include having smoking rooms and non-smoking rooms while trying to accommodate the ever changing needs... More 

Powder Springs, Georgia
Top Contributor
66 reviews 66 reviews
8 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed October 14, 2014

We generally stay at Choice Hotels and have almost always found Comfort Inns to be really nice for the money. This Comfort Inn is average at best. The clerk was cordial but didn't seem warm and overly friendly, which is usually the case at Comfort Inns. My wife reported a cigarette hole burn in the bed spread. The clerk simply... More 

Was this review helpful? Yes 1
Sue P, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to let us know about your recent visit to our hotel. Your comments help us increase our learning and give is the opportunity to review our standards and level of service. As we do still offer smoking rooms at this location, we do linen changes on a regular basis and with a limited amount... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 2, 2014

We found the room very clean, convenient, and very friendly staff. The only drawback was the smell of smoke in the hallway, and it even crept into our no-smoking room during the night. Also before you drink the bottle of water on the dresser, note that there will be a $2.99 charge added to your bill - not a huge... More 

Was this review helpful? Yes 3
Sue P, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to let us know about your recent visit to our hotel. We pride ourselves on having a great team and enjoy greeting new guests! We are constantly working on the issues in regards to the smell of smoke in our corridors with new fresheners and deodorizers. We hope to see you back with us... More 

Pickering Ont.
Top Contributor
136 reviews 136 reviews
47 hotel reviews
287 helpful votes 287 helpful votes
3 of 5 stars Reviewed September 25, 2014

We stayed at this hotel for 3 days while we toured the are. The hotel was right off the highway and easy to find, and only a 9 min, drive to the downtown. The clerk was very efficient checking us in, which only took a few mins. It's one of the older hotels, and hasn't been renovated, which is why... More 

Was this review helpful? Yes 8
Sue P, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to let us know about your recent visit to our hotel. Your comments help us increase our learning and give is the opportunity to review our standards and level of service. I hope we will have the pleasure of serving you again in the near future. More 

Moretonhampstead, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 23, 2014

Our group of 7 were in St John for a conference, our 6 night stay was fantastic. The staff team were lovely, helpful and went out of their way to assist us. (Even giving us a lift to the nature park - which was lovely) the rooms were clean and functional, exactly what we needed for our stay. Yes it's... More 

Was this review helpful? Yes 6
Sue P, General Manager at Comfort Inn, responded to this review

We appreciate your positive feedback. We strive to provide guests with an extraordinary experience and we were pleased to have the opportunity to do that for you and your party during your visit to our city. Should you find yourself back in the city we would be delighted to have you as a return guest. More 

Tallahassee, Florida
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed September 14, 2014

The staff here couldn't be more welcoming or attentive, but the lobby and hallways smelled so strongly of smoke I could feel it in my throat before I got to the room. I'm somewhat sensitive to smoke and got bronchitis a few years back when I stayed three nights at a motel in a series of "nonsmoking" rooms, all of... More 

Was this review helpful? Yes 7
Sue P, General Manager at Comfort Inn, responded to this review

Thank you for your review and we are glad to hear that you will be staying with us again on your way through next year. It is always nice to hear how well our guests were treated by staff. We do apologize for the smell of smoke in the hallway. Unfortunately we are a smoking hotel that caters to both... More 

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