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Comfort Inn

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1155 Fairville Blvd., Saint John, New Brunswick E2M 5T9, Canada
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1 room 1 adult
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85 Reviews from our TripAdvisor Community

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Hot Springs
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 11, 2015

Was the most in need of updating of the 11 comfort Inn's this trip. Bathroom needed new sink and room in general needs updated carpet and bedding, etc. The staff though was very friendly and nice. As they had only 3 rooms left we were happy to get a room. Not many motel/hotels for a town this size. Breakfast was... More 

Helpful?
Thank Michael H
GMCN244, General Manager at Comfort Inn, responded to this review

Dear Michael: Your feedback is welcome at the Comfort Inn hotel. Although we are always disappointed to hear that someone’s stay was not to their satisfaction, we appreciate knowing what issues you experienced so that we can take the appropriate steps to correct them. we hope that you will consider staying with us again in the future. Angela Allen Interim... More 

Canada
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 9, 2015

No fridge, microwave, small room, and dirty carpet. Breakfast was basic. Just returned from a month in USA and this room would be a budget motel (approximately $60), but it was $139 Canadian. Not worth the price for sure. The parking lot had been flooded and was very dirty. It is pet friendly and no pet fee but the Econo... More 

Helpful?
Thank Cindy R
GMCN244, General Manager at Comfort Inn, responded to this review

Dear Cindy The management of the Comfort Inn hotel was distressed to read your review and would like to thank you for taking the time to leave such candid feedback. By reading each of these reviews we are able to recognize areas in need of improvement and take the appropriate actions to correct them. We do hope that you would... More 

Travelers are raving about these Saint John hotels

Wasaga Beach, Canada
1 review
1 of 5 stars Reviewed November 8, 2015

i have to repeat what most of the reviews said, the place is old and run down, and the staff is not really interested in the customers, we asked if there was another comfort inn in saint john, and the couple that we were meeting said the same thing, we were not impressed

Helpful?
Thank gerry n
GMCN244, General Manager at Comfort Inn, responded to this review

Dear Gerry: The management of the Comfort Inn would like to off our sincere apologie that your stay was not to your satisfaction. We pride ourselves on meeting the needs of our guests. Again, please accept our sincerest apologies and we hope to have the opportunity to have you stay with us again. Angela Allen Interim General Manager Comfort Inn... More 

Ajax, Canada
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 23, 2015 via mobile

Husband I stayed here for a family funeral. If you are looking for a smokers place this is it. Even in the non smoking floor it still smelled like smoke. The breakfast was okay bit they had no meat, the staff were nice and if you needed more towels they brought them to you right away. Would I stay here... More 

Helpful?
Thank SunnysideUpDown
GMCN244, General Manager at Comfort Inn, responded to this review

Dear. SunnysideUpDown, Thank you for taking the time to write a review regarding your recent stay at our hotel. Our goal is to exceed the expectations of our valuable guests and it is evident through your comments that we did not meet them. Please accept our sincere apologies for the inconveniences experienced during your stay. Sincerely, Angela Allan Interim General... More 

Windsor, Canada
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed September 26, 2015

This Comfort Inn was not at all like the pictures or other Comfort Inns. It is an older, converted motel & the bed was not comfortable. I do not recommend this place at all. We stayed there for our "Free" night with Choice Rewards, but I can tell you that Econo Lodge, just up the street is much better place.... More 

Helpful?
Thank SweetLynn10
GMCN244, General Manager at Comfort Inn, responded to this review

Dear. Sweetlynn10, Thank you for your candid review of the Comfort Inn Hotel. It is always a great disappointment to hear of a guest that was not satisfied with their stay. Thank you again for your valuable feedback, we hope that you will provide us with another opportunity to serve you again and reinstate your confidence with us. Sincerely, Angela... More 

Columbus, Indiana
Level Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed September 19, 2015

We stay in choice hotels 90% of the time and this is the first time the room was not clean. The floor had not been vacuumed and the phone had dust on it. I called down to alert the staff but they did not offer a new room or to come and clean it. They were only concerned about looking... More 

Helpful?
Thank Jennifer D
GMCN244, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Glassville
2 reviews
1 of 5 stars Reviewed September 4, 2015 via mobile

Terrible place, smelled terrible, room was dirty, received a 4:15 AM wake up call that we DID NOT request... First and last stay there, staff did nothing to help, sprayed something in the room supposed to help with smell but did no good

Helpful?
Thank Francis L
GMCN244, General Manager at Comfort Inn, responded to this review

Dear. Freancis Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Saint John, Canada
1 review
3 of 5 stars Reviewed September 4, 2015

Staying at comfort inns as i travel around the east coast. One was really run down and smelly with suspicious bedding and worn out furnishings, one didn't have a fridge and microwave. Saint John location stopped serving breakfast an hour earlier than the others (9 am instead of 10). I know this is budget accommodation, but by using a chain,... More 

Helpful?
Thank myleshall
GMCN244, General Manager at Comfort Inn, responded to this review

Dear. Myleshall Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Newfields, New Hampshire
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 3, 2015

Stay away from this one. It stunk of cigarette smoke and was old and needed upgrading. Also was in a low area so that the street was flooded when we tried to leave next day. Drains in street did not take care of the rain.

Helpful?
Thank Maggie D
GMCN244, General Manager at Comfort Inn, responded to this review

Dear. Maggie Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Ottawa, Canada
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed September 2, 2015

Room was clean but even though it was a non-smoking room, you could smell smoke in the hallway. Staff was helpful and friendly. The breakfast had limited items. Close enough to shopping, restaurants and other amenities.

Helpful?
Thank Susie B
GMCN244, General Manager at Comfort Inn, responded to this review

Dear. Susie B Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer... More 

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