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Holiday Inn Express & Suites - Saint John

2.5 of 5 400 Main Street | at Chesley Drive, Saint John, New Brunswick E2K 4N5, Canada
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Certificate of Excellence 2014
Holiday Inn Express & Suites - Saint John
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Holiday Inn Express & Suites - Saint John
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195 reviews from our community

Traveler rating
    80
    92
    18
    3
    2
See reviews for
60
67
12
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (195)
  • Mar-May only
    (25)
  • Jun-Aug only
    (97)
  • Sep-Nov only
    (58)
  • Dec-Feb only
    (15)
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eastham
Contributor
15 reviews 15 reviews
15 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW via mobile

We stayed one night at this hotel. It is not downtown but you can easily walk there on the great pedestrian paths throughout the city. The hotel was fully booked but it was quiet. Breakfast was a little chaotic but it worked.

Was this review helpful? Yes
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Thanks for your recent review and for staying with us! Glad to hear you were able to take advantage of our facilities and amenities as well as being able to tour the area on the popular Harbour Passage Trail. It's a great link with us to the uptown area which is just a short 10 minute stroll. Hope to have... More

Orlando
Contributor
18 reviews 18 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The rooms were clean, and the bed was comfortable. Free continental breakfast in the morning was very good lots of choices. The western omelette, and cheese omelettes were very good. Overall experience excellent, would stay here again.

Was this review helpful? Yes
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Thanks for reviewing our Hotel on Trip Advisor. So glad to hear you enjoyed your stay and our popular Hot Express Start Breakfast buffet! We've added lots of new items to get your day started right - the omelettes are tasty. Hope you had a chance to try the turkey sausage. We appreciate you staying with us! Brian More

Kelowna, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed for three nights in late September. Very friendly staff - front desk, breakfast room and housekeeping. Got very good directions and dining recommendations from front desk - very helpful. Our room was beautiful, and although we don't drink, we thought it very considerate to have a bottle of wine available in the room for weary travelers - a touch... More

Was this review helpful? Yes
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Thanks so much for the wonderful review...and for staying with us while in beautiful Saint John! So glad to hear your experience here was a great one. We hope you come back and visit again. Kindest regards Brian More

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed with this hotel for 3 nights while on our Eastern holiday! The service was awesome and the location was perfect! View of the harbour was great! Pool was clean and clear! The breakfast express was kept up and replenished at all times. I would definitely recommended this hotel to anyone looking for a great place at a low... More

Was this review helpful? Yes
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

We love to hear "amazing"! Thanks so much for your kind comments and for staying with us while in Saint John. I have posted your comments for all of our hard working team to see. Kindest regards Brian More

Ottawa, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Not a fan of the holiday inn express breakfasts, but given the price and convenient location, it's the only place I'll stay in Saint John, NB. Rooms are comfortable and clean. WiFi is good and fast enough. Lots of free parking. Staff is friendly and professional. I don't like that the room temperature settings require a constantly running fan.

Was this review helpful? Yes
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Thank you very much for your review. We are very pleased to hear that your stay was enjoyable. The Express Start breakfast is always evolving and we have recently added many new items including many gluten free options. We hope to welcome you back soon. Brian More

Indiana,pa
Contributor
20 reviews 20 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed two nights at this lovely hotel. The staff was so welcoming and helpful. The lobby was so restful. What a great introduction to the Maritime provinces. The hotel was clean and the breakfast was yummy. We had a view of the harbor where we saw a full moon and a beautiful sunrise.

Was this review helpful? Yes
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

We appreciate you taking the time to give us your thoughts on your recent stay. We are pleased that you had an enjoyable visit! This is the experience our team strives to provide daily...I will certainly post this for all of our staff to see. We hope to welcome you back again. Kind regards Brian More

Davidsonville, Maryland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

The pros: this HIE is in a great location, right off the highway , close to the ferry and - what's really great - there's a walking path that connects it to the downtown/ dock area. The desk clerk was very helpful, explaining how to get downtown and giving us suggestions for restaurants. The bedding was what we expect from... More

Was this review helpful? Yes
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Thank you for your review and comments regarding the hotel and our location. Please accept my apology for the air conditioner - our maintenance team took care of this immediately after your notification. We hope to welcome you back again soon. Brian More

North Wiltshire, Prince Edward Island
Contributor
12 reviews 12 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed 5 nights while on business in Saint John in mid September. The room was comfortable and clean but the hotel in general is looking its age, especially compared to some of the newer HIE. The path to downtown was convenient but I was not comfortable using it after dark. The breakfast was nothing special and had little variety... More

Was this review helpful? Yes
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

We appreciate you taking the time to give us your thoughts on your recent stay. Our Hotel is committed to providing a clean, comfortable product, friendly service and a terrific experience for all of our guests. Your comments indicate we must continue to improve. Thanks for staying with us. Brian More

Surrey
Top Contributor
50 reviews 50 reviews
47 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What you expect from Holiday Inn. - clean spacious and comfortable rooms. Our room had a view of the city and you can walk across the adjacent parking lot to a path which leads to the riverside and to downtown. Breakfasts now include a hot option and we were very happy with them. All in all - a good place... More

Was this review helpful? Yes
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Thank you very much for your review. We are very pleased to hear that your stay was so enjoyable and that our location was convenient for your stay while in Saint John. We hope to welcome you back again soon. Kind regards Brian More

Ottawa, Ontario
Top Contributor
80 reviews 80 reviews
55 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed September 20, 2014

We were originally slated to stay two nights at this hotel. The one night we stayed there was ok, but the soundproofing from the outside noise isn't too good (an active railway track nearby). The room was nice, clean and comfortable, and the included continental breakfast was fine. However, the room decor (standard Holiday Inn) is showing signs of wear,... More

Was this review helpful? Yes
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

We appreciate you taking the time to give us your thoughts on your recent stay. Please accept my apology on behalf of our Hotel for the Saint John Energy Power outage and your room subsequently not being fully available on your 2nd night as planned. While this was something beyond our control we fully understand how this affected your experience.... More

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Additional Information about Holiday Inn Express & Suites - Saint John

Address: 400 Main Street | at Chesley Drive, Saint John, New Brunswick E2K 4N5, Canada
Phone Number:
Location: Canada > New Brunswick > Saint John
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites - Saint John 2.5*
Number of rooms: 94
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Also Known As:
Holiday Inn Express & Suites - Saint John Hotel Saint John
Holiday Inn Express And Suites - Saint John
Holiday Inn Saint John
Holiday Inn Express Saint John
Saint John Holiday Inn
Holiday Inn Express & Suites - Saint John New Brunswick

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