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Holiday Inn Express & Suites - Saint John

2.5 of 5 400 Main Street | at Chesley Drive, Saint John, New Brunswick E2K 4N5, Canada
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Certificate of Excellence 2014
Holiday Inn Express & Suites - Saint John
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Holiday Inn Express & Suites - Saint John
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203 reviews from our community

Traveler rating
    85
    94
    19
    3
    2
See reviews for
63
69
14
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Fredericton, Canada
Senior Contributor
44 reviews 44 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was my first hotel visit in my life I stayed three days here. I suffer from a herniated disc so I am very picky about the bed I stay in but I slept really good those three days without any problem. They also served a free breakfast which was really good. The room I stayed in was very clean... More 

Was this review helpful? Yes
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Thanks for reviewing our Hotel and for staying with us! So glad to hear everything was up to your expectations and that you had a great sleep. Come back and see us again soon. Kind regards Brian More 

Fredericton, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 8, 2015

We stayed 3 nights and received great service! Friendly staff , clean rooms, comfy beds, tasty breakfast, huge selection for breakfast , quiet stay, enjoyed the hot tub and fair size pool. The smell of fresh popcorn in the lobby and drinks were available. Would definitely go back!

Was this review helpful? Yes 1
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Thanks so much for your kind review...and for staying with us! The complimentary popcorn is a popular treat here in the evenings. Glad to hear you were able to take advantage of some of our amenities during your stay. Come back and see us soon. Brian More 

Saint John, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 4, 2015

5th year staying for new year's eve. Always great service that goes above and beyond. Same great employees year after year. Room spotless, lobby beautifully decorated for the season as always, comfy bed, great breakfast (but the turkey sausage needs to go, not a great addition- stick with the cinnamon buns) Love that you go all out for New year's,... More 

Was this review helpful? Yes
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Thank you very much for your review which has been posted in our staff lounge for everyone. We are so glad to hear that your stay was enjoyable and that you continue to come back to take in our New Years Eve experience. We are pleased to provide the "Donate While you Doze" special rate with $10.00 from every room... More 

Nova Scotia, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 31, 2014

We had a comfortable stay as we always have at any Holiday Inn. This location has a beautiful lobby, with a homey living room area which was beautifully decorated for Christmas. The breakfast was varied enough for any taste and plentiful. Great staff, I couldn't get my car started in the morning and without hesitation the gentleman behind the dest... More 

Was this review helpful? Yes
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Thank you for your positive review. I will certainly pass along your comments to our team and the guest service agent who helped with your vehicle. We are pleased that you enjoyed your stay with us and hope you come back and visit soon. Kind regards Brian More 

St. John's, Canada
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 2, 2014

Because of an odd travelling schedule, I had occasion to stay at this hotel three times in a week. I stayed in 3 different rooms, two on the harbour side and one at the front of the hotel. What can I say? Everything a Holiday Inn Express should be it is. Rooms were spotlessly clean, beds were comfortable, pillows were... More 

Was this review helpful? Yes 2
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Hi Jean Thank you so much for sharing your experience here. I will certainly post your comments here for all of our team to read. They truly care about the experiences our guests have...and your comments show the service they provide each day is appreciated. Come back and see us soon. Kind Regards Brian More 

Mattituck, New York
Top Contributor
111 reviews 111 reviews
11 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed October 30, 2014

It was an average stay in an average hotel. The location was not central and not convenient. The room was fine and the self parking outside was free. We were on a pet friendly floor but did not hear any noise form animals. The beds were comfortable. The price was reasonable but the overall experience was nothing memorable.

Was this review helpful? Yes 1
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Thanks for you recent review and for staying with us. Truly sorry to hear your experience was just average as we strive daily to exceed all of our guests expectations. We ask that if you are travelling to Saint John in the future that you try us out again. Kind regards Brian More 

eastham
Contributor
16 reviews 16 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 19, 2014 via mobile

We stayed one night at this hotel. It is not downtown but you can easily walk there on the great pedestrian paths throughout the city. The hotel was fully booked but it was quiet. Breakfast was a little chaotic but it worked.

Was this review helpful? Yes 1
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Thanks for your recent review and for staying with us! Glad to hear you were able to take advantage of our facilities and amenities as well as being able to tour the area on the popular Harbour Passage Trail. It's a great link with us to the uptown area which is just a short 10 minute stroll. Hope to have... More 

Orlando
Contributor
19 reviews 19 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 19, 2014

The rooms were clean, and the bed was comfortable. Free continental breakfast in the morning was very good lots of choices. The western omelette, and cheese omelettes were very good. Overall experience excellent, would stay here again.

Was this review helpful? Yes 1
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Thanks for reviewing our Hotel on Trip Advisor. So glad to hear you enjoyed your stay and our popular Hot Express Start Breakfast buffet! We've added lots of new items to get your day started right - the omelettes are tasty. Hope you had a chance to try the turkey sausage. We appreciate you staying with us! Brian More 

Kelowna, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 15, 2014

Stayed for three nights in late September. Very friendly staff - front desk, breakfast room and housekeeping. Got very good directions and dining recommendations from front desk - very helpful. Our room was beautiful, and although we don't drink, we thought it very considerate to have a bottle of wine available in the room for weary travelers - a touch... More 

Was this review helpful? Yes 1
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Thanks so much for the wonderful review...and for staying with us while in beautiful Saint John! So glad to hear your experience here was a great one. We hope you come back and visit again. Kindest regards Brian More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 10, 2014

We stayed with this hotel for 3 nights while on our Eastern holiday! The service was awesome and the location was perfect! View of the harbour was great! Pool was clean and clear! The breakfast express was kept up and replenished at all times. I would definitely recommended this hotel to anyone looking for a great place at a low... More 

Was this review helpful? Yes 1
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

We love to hear "amazing"! Thanks so much for your kind comments and for staying with us while in Saint John. I have posted your comments for all of our hard working team to see. Kindest regards Brian More 

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Additional Information about Holiday Inn Express & Suites - Saint John

Address: 400 Main Street | at Chesley Drive, Saint John, New Brunswick E2K 4N5, Canada
Phone Number:
Location: Canada > New Brunswick > Saint John
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites - Saint John 2.5*
Number of rooms: 94
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Also Known As:
Holiday Inn Express & Suites - Saint John Hotel Saint John
Holiday Inn Express And Suites - Saint John
Holiday Inn Saint John
Holiday Inn Express Saint John
Saint John Holiday Inn
Holiday Inn Express & Suites - Saint John New Brunswick
Hotel Style:
#4 Family Hotel in Saint John
#4 Romantic Hotel in Saint John

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