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Holiday Inn Express & Suites - Saint John

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400 Main Street | at Chesley Drive, Saint John, New Brunswick E2K 4N5, Canada
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Holiday Inn Express & Suites - Saint John
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228 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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  • English first
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English first
  • All months
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Sherbrooke, Canada
Level Contributor
7 reviews
5 of 5 stars Reviewed yesterday NEW

We stayed at the Holiday Inn at Saint John for 2 nights and really enjoyed our stay here. Swimming pool and sauna were awesome, the hot breakfast options were very popular with the kids, and the free popcorn and pancakes in the evening were a bonus. Rooms were nice and tidy, the view on the harbour was great. Very happy!

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Hamilton, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Staff welcomed us and our dogs on our arrival .Nice idea to have lemonade available ,for weary travelers, in the lobby at the reception desk and fresh popped popcorn in the evenings at 7PM. Our corner room had a great view facing the harbor on one side and the St. John river on the other. The hotel is adjacent to... More 

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IL
Level Contributor
96 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 1 week ago

We ventured into St. John via the ferries from Campobello and Deer Islands. Quite an adventure and convenient. The Inn was sold out the first night we were there, however, the room was quiet and we got a good night's sleep. The room was dated, though. It seems like the whole hotel could use a renovation. The breakfast area buzzed... More 

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BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

We appreciate you taking the time to give us your thoughts on your recent stay. Please accept my sincere apology for your experience with the water temperature and know that this will be thoroughly investigated and rectified if required. While our team strives daily to provide clean, comfortable rooms and terrific guest service we will soon be providing a more... More 

Montreal, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The good: Friendly staff Location near St. John's center. The bad: Flush was broken Carpet was wet Room smelt cigarette Bathroom floor was greasy and very slippery One of the dryer was not working properly, not drying anything... I would therefore not recommend this hotel.

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BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Thank you for your valuable feedback and for allowing us to do better, While we are pleased that you enjoyed our location and staff, your comments indicate we must improve.We will be thoroughly inspecting the room you were assigned to as this is not indicative of the excellence we strive for. We look forward to the opportunity of welcoming you... More 

Annapolis, Maryland
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great choice if you are catching the ferry the next morning. Clean rooms, pleasant staff and best continental breakfast offering ever. Super close to the city market for a bit of exploring the city too. We loved the little touches too like lemonade in the lobby, popcorn at night and a cute little coloring table for kids.

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BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

"Outstanding" - We love it! Thanks so much from all of our Team for kind comments! Come back and see us soon. Brian More 

lakeland,fl
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked a night here as it was close to the ferry to novia scotia. Has good parking and was easy to find. Room was very nice with good view of the harbor. Bed was very comfortable for a good night's sleep.easy check in and staff very nice. They had a hot breakfast which we enjoyed even if we were... More 

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BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Thank you very much for your review. We are very pleased to hear that your stay was so enjoyable and hope that you managed to see a little of Saint John while taking a break on your road trip. We hope you enjoyed the Ferry ride to Digby which is so beautiful this time of year. Kind regards Brian More 

Orangeville, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The hotel staff were amazing to our group. We were a group of 12. The staff were extremely accommodating. They went out of their way to help us. They let us use their facilities and were always on hand to give us help. Staff that was off even popped by to offer help. They made our week long stay extremely... More 

Was this review helpful? Yes 1
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Love your heading!! - "Best East Coast Welcome" - which I have just posted for all of our team to see. So pleased to hear that your group had a memorable stay with us and we were very happy to have you as our guests for the week. Come back and visit soon! Brian More 

Saint John, New Brunswick
Level Contributor
10 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I used this suite the night before and the night of the wedding, it was fantastic. It has plenty of room and it was great for pictures. The desk staff were extra helpful in getting me what I needed. We enjoyed the pool and hot tub alot!

Was this review helpful? Yes 1
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Congratulations!! - Hope everything went well with your wedding! Thanks so much for staying with us and we're pleased to hear you're experience was positive on a special day. Kind regards Brian More 

Boston, Massachusetts
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed one night on the way to visit family. The room was large and impeccably clean. The front desk lady was very nice and he lemonade and popcorn were a nice touch. The pool and hot tub were also really nice. Would have had a nice view of the harbour had it not been pouring rain. The breakfast had lots... More 

Was this review helpful? Yes 1
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Thank you very much for your review. We are very pleased to hear that your stay was so enjoyable and that you managed to take in some of our amenities during your stay." Impeccably Clean" - We love to hear this and I will certainly post for our amazing Housekeeping team to see. The complimentary popcorn and lemonade in the... More 

Point Edward
Level Contributor
9 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Rooms were clean, Temperature was difficult to regulate in room .. it was start of summer and AC was either too cold or off too long, We didn't try the pool but kids seem to be enjoying it.. Convenient location

Was this review helpful? Yes
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Thank you for taking the time to complete an online comment following your recent visit to our Hotel. You're tip regarding the back side is a good one as all of the rooms there face the harbour where you may catch a glimpse of the many cruise ships which visit throughout the summer and early fall. Kind regards Brian More 

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