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Holiday Inn Express & Suites - Saint John

2.5 of 5 400 Main Street | at Chesley Drive, Saint John, New Brunswick E2K 4N5, Canada
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Certificate of Excellence 2014
Holiday Inn Express & Suites - Saint John
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Holiday Inn Express & Suites - Saint John
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199 reviews from our community

Traveler rating
    82
    93
    19
    3
    2
See reviews for
61
68
13
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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St. John's, Canada
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 2, 2014

Because of an odd travelling schedule, I had occasion to stay at this hotel three times in a week. I stayed in 3 different rooms, two on the harbour side and one at the front of the hotel. What can I say? Everything a Holiday Inn Express should be it is. Rooms were spotlessly clean, beds were comfortable, pillows were... More 

Was this review helpful? Yes 1
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Hi Jean Thank you so much for sharing your experience here. I will certainly post your comments here for all of our team to read. They truly care about the experiences our guests have...and your comments show the service they provide each day is appreciated. Come back and see us soon. Kind Regards Brian More 

Mattituck, New York
Top Contributor
106 reviews 106 reviews
8 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed October 30, 2014

It was an average stay in an average hotel. The location was not central and not convenient. The room was fine and the self parking outside was free. We were on a pet friendly floor but did not hear any noise form animals. The beds were comfortable. The price was reasonable but the overall experience was nothing memorable.

Was this review helpful? Yes 1
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Thanks for you recent review and for staying with us. Truly sorry to hear your experience was just average as we strive daily to exceed all of our guests expectations. We ask that if you are travelling to Saint John in the future that you try us out again. Kind regards Brian More 

eastham
Contributor
15 reviews 15 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 19, 2014 via mobile

We stayed one night at this hotel. It is not downtown but you can easily walk there on the great pedestrian paths throughout the city. The hotel was fully booked but it was quiet. Breakfast was a little chaotic but it worked.

Was this review helpful? Yes 1
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Thanks for your recent review and for staying with us! Glad to hear you were able to take advantage of our facilities and amenities as well as being able to tour the area on the popular Harbour Passage Trail. It's a great link with us to the uptown area which is just a short 10 minute stroll. Hope to have... More 

Orlando
Contributor
19 reviews 19 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 19, 2014

The rooms were clean, and the bed was comfortable. Free continental breakfast in the morning was very good lots of choices. The western omelette, and cheese omelettes were very good. Overall experience excellent, would stay here again.

Was this review helpful? Yes 1
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Thanks for reviewing our Hotel on Trip Advisor. So glad to hear you enjoyed your stay and our popular Hot Express Start Breakfast buffet! We've added lots of new items to get your day started right - the omelettes are tasty. Hope you had a chance to try the turkey sausage. We appreciate you staying with us! Brian More 

Kelowna, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 15, 2014

Stayed for three nights in late September. Very friendly staff - front desk, breakfast room and housekeeping. Got very good directions and dining recommendations from front desk - very helpful. Our room was beautiful, and although we don't drink, we thought it very considerate to have a bottle of wine available in the room for weary travelers - a touch... More 

Was this review helpful? Yes 1
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Thanks so much for the wonderful review...and for staying with us while in beautiful Saint John! So glad to hear your experience here was a great one. We hope you come back and visit again. Kindest regards Brian More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 10, 2014 via mobile

We stayed with this hotel for 3 nights while on our Eastern holiday! The service was awesome and the location was perfect! View of the harbour was great! Pool was clean and clear! The breakfast express was kept up and replenished at all times. I would definitely recommended this hotel to anyone looking for a great place at a low... More 

Was this review helpful? Yes 1
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

We love to hear "amazing"! Thanks so much for your kind comments and for staying with us while in Saint John. I have posted your comments for all of our hard working team to see. Kindest regards Brian More 

Ottawa, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 7, 2014

Not a fan of the holiday inn express breakfasts, but given the price and convenient location, it's the only place I'll stay in Saint John, NB. Rooms are comfortable and clean. WiFi is good and fast enough. Lots of free parking. Staff is friendly and professional. I don't like that the room temperature settings require a constantly running fan.

Was this review helpful? Yes 1
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Thank you very much for your review. We are very pleased to hear that your stay was enjoyable. The Express Start breakfast is always evolving and we have recently added many new items including many gluten free options. We hope to welcome you back soon. Brian More 

Indiana,pa
Contributor
20 reviews 20 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 4, 2014

We stayed two nights at this lovely hotel. The staff was so welcoming and helpful. The lobby was so restful. What a great introduction to the Maritime provinces. The hotel was clean and the breakfast was yummy. We had a view of the harbor where we saw a full moon and a beautiful sunrise.

Was this review helpful? Yes 1
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

We appreciate you taking the time to give us your thoughts on your recent stay. We are pleased that you had an enjoyable visit! This is the experience our team strives to provide daily...I will certainly post this for all of our staff to see. We hope to welcome you back again. Kind regards Brian More 

Davidsonville, Maryland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 3, 2014

The pros: this HIE is in a great location, right off the highway , close to the ferry and - what's really great - there's a walking path that connects it to the downtown/ dock area. The desk clerk was very helpful, explaining how to get downtown and giving us suggestions for restaurants. The bedding was what we expect from... More 

Was this review helpful? Yes 1
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

Thank you for your review and comments regarding the hotel and our location. Please accept my apology for the air conditioner - our maintenance team took care of this immediately after your notification. We hope to welcome you back again soon. Brian More 

North Wiltshire, Prince Edward Island
Contributor
12 reviews 12 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 30, 2014

I stayed 5 nights while on business in Saint John in mid September. The room was comfortable and clean but the hotel in general is looking its age, especially compared to some of the newer HIE. The path to downtown was convenient but I was not comfortable using it after dark. The breakfast was nothing special and had little variety... More 

Was this review helpful? Yes 1
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review

We appreciate you taking the time to give us your thoughts on your recent stay. Our Hotel is committed to providing a clean, comfortable product, friendly service and a terrific experience for all of our guests. Your comments indicate we must continue to improve. Thanks for staying with us. Brian More 

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Additional Information about Holiday Inn Express & Suites - Saint John

Address: 400 Main Street | at Chesley Drive, Saint John, New Brunswick E2K 4N5, Canada
Phone Number:
Location: Canada > New Brunswick > Saint John
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites - Saint John 2.5*
Number of rooms: 94
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Also Known As:
Holiday Inn Express & Suites - Saint John Hotel Saint John
Holiday Inn Express And Suites - Saint John
Holiday Inn Saint John
Holiday Inn Express Saint John
Saint John Holiday Inn
Holiday Inn Express & Suites - Saint John New Brunswick
Hotel Style:
#2 Family Hotel in Saint John
#6 Romantic Hotel in Saint John

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