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BEST WESTERN PLUS Saint John Hotel & Suites

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55 Majors Brook Dr, Saint John, New Brunswick E2J 0B2, Canada
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1 room 1 guest
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BEST WESTERN PLUS Saint John Hotel & Suites
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265 Reviews from our TripAdvisor Community

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Traveler rating
    119
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    27
    7
    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (265)
  • Mar-May only
    (49)
  • Jun-Aug only
    (117)
  • Sep-Nov only
    (64)
  • Dec-Feb only
    (35)
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vancouver b.c.
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We had reserved two rooms and found that neither was up to the usual Best Western standard. When I turned on the lamp a layer of dust floated to the desk below. The sheets and the shower curtain, although they appeared clean, were very wrinkled!! Looked like they had sat in the dryer for quite some time before being used... More 

Was this review helpful? Yes
Orangeville, Canada
1 review
4 of 5 stars Reviewed 6 days ago NEW

Very good . pool excellent at a warm temperature. Rooms good size for 4 people. Breakfast was good. Located near shopping, restaurants, gas stations ,grocery stores and Wal-mart . Air conditioning was hard to regulate hot/cold

Was this review helpful? Yes
BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Thank you very much for taking the time to review our hotel. I'm happy to hear that you had the chance to enjoy our indoor pool and took advantage of the shopping around us as well. We also appreciate the feedback that you gave us regarding the air conditioner. We will definitely work on serving you better in the future.... More 

Udine, Italy
Level Contributor
76 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Good hotel for visiting this area. Large rooms, clean and quiet with a good air conditioning system quiet enough. The bathroom is complete with everything you need (cleaning products, hair dryers, etc.). The room price includes breakfast.

Was this review helpful? Yes
BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Thank you so much for completing a review for our property! It was definitely a pleasure to host you and we look forward to having you with us again in the near future! Sincerely, Jasmine Mosher More 

Cherry Hill, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Came in late but were still greeted warmly. A newer facilty that had all the amenities although I didn't that when we booked from the road. Even got a phone call from the desk after we got to the room asking if every thing was ok. First time that happened to us ever.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

We take pride in going above and beyond for our guests, and I'm so happy to hear that you were able to experience that while staying with us! I'm glad that you were able to enjoy everything our hotel has to offer, and that some of our amenities came to you as a pleasant surprise. I hope that we get... More 

Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The Front desk and Room Stewardess (Maid) were extremely helpful and professional. The front desk team helped us plan our day and were very knowledgeable of the points of interest in the area and mapped out our journey

Review collected in partnership with Best Western

Was this review helpful? Yes 2
BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

I'm so happy to read this review that you left for us! We work very hard to deliver the best possible experience for all of our guests. I'm glad that our housekeeping department was helpful during your stay, and that our front desk team helped you with your travel plans! I hope that we get to see you again on... More 

Falmouth, Maine
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

My husband and I stayed here for the weekend when we were in town for a wedding. We arrived the first night at 2 am and if it wouldn't have been so late we would have probably asked for a different room. The room didn't feel Ike it had been cleaned, the bed was more straightened out than made, there... More 

Was this review helpful? Yes
BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Thank you for taking the time to leave us this very helpful review. On behalf of our entire team, I want to extend my apologies for not meeting your expectations. I'm deeply sorry that you experienced the issues mentioned during your stay with us, and I want you to know that this is something that's not normal at our hotel.... More 

St. Augustine, Fl
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We only stayed here for one night on our way to Peggy Cove. Check in was fast and every one was friendly and helpful. Our room was large and clean. The hotel looked very good liked they take care of the building and grounds. There is a walmart and restaurants close to the hotel. We eat dinner at the Montana's... More 

Was this review helpful? Yes 1
BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

I'm so happy to read this great review that you left for us! We work very hard to make sure that all of our guests have a great stay with us and that you're able to enjoy everything that we have to offer, including our helpful staff, very clean rooms and delicious breakfast. Our location and size of our guest... More 

CT
Level Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stopped at this Best Western on our trip to PEI. The front desk staff was very nice and helpful. The beds were comfy and the room was clean and nicely appointed. Free Wifi was a pleasant surprise. The breakfast left alot to be desired compared to other Best Westerns we've stayed at (e.g. sausages were of unknown orgin, no... More 

Was this review helpful? Yes 1
BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Thank you so much for leaving us this helpful feedback! It was an honor accommodating you at our hotel during your trip to PEI. I'm very glad to hear that you were able to enjoy all the great things about our hotel including our friendly staff, well appointed guest rooms, free Wi-Fi and more. We will take your comments about... More 

Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Staff very friendly and helpful. This was my fourth trip to Saint John and never doubted to stay again at the Best Western PLUS hotel. In this opportunity I visited some places recommended by the hotel (Sea Caves, Hopewell rocks, Houselights). Beautiful places but more the road looking and enjoying the covered bridges.

Review collected in partnership with Best Western

Was this review helpful? Yes 3
BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Thank you so much for leaving us this great review! It's always SUCH a pleasure accommodating you at our hotel! You always manage to make us smile and laugh, and I'm glad that we're able to do the same for you. I'm really happy to hear that you managed to get a lot of sightseeing done during your extended stay... More 

Cleveland, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the moment we arrived, we were greeted warmly, helped with locations and directions of restaurants from competent staff. The room was clean, updated, quiet and comfortable. The breakfast buffet was excellent. There were many choices and the food was just the right temperature.

Was this review helpful? Yes 2
BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

That is so wonderful to hear. Thank you so much for your generous review for our hotel. We are so happy to hear that we provided friendly service as you deserve, and that we could help you with locations and directions during your stay with us. We hope to see you guys back, and hope that you had a wonderful... More 

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