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BEST WESTERN PLUS Saint John Hotel & Suites

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55 Majors Brook Dr, Saint John, New Brunswick E2J 0B2, Canada
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Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Saint John Hotel & Suites
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BEST WESTERN PLUS Saint John Hotel & Suites
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239 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (239)
  • Mar-May only
    (49)
  • Jun-Aug only
    (91)
  • Sep-Nov only
    (64)
  • Dec-Feb only
    (35)
All months
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Beautiful hotel. Very new in appearance. King room very nicely appointed. Comfortable bed; separate TV area; fridge , microwave and coffee maker. Free wifi. Courteous friendly staff. Many stores and restaurants within walking distance. Would stay again when in area.

Was this review helpful? Yes
BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

We are so happy to hear from you, and that you enjoyed your stay with us. We are lucky to have great customers such as yourself, and we look forward to having you back in the near future. We will keep up the great work with your words of encouragement. We would like to wish you a wonderful week and... More 

South Dakota
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Just stayed last week and overall it was a very nice location. This is a newer hotel and the amenities are very nice. My room was clean and spacious. The one thing I did not like was when checking in, the front desk clerk announced my room number to the entire lobby (which had at least 4 other people waiting... More 

Was this review helpful? Yes
BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Thank you for leaving us this great review! I'm so happy that you were able to enjoy everything our hotel has to offer. We work very hard to ensure that all of our guests have an enjoyable, memorable stay with us. I'm very sorry to hear about your concerns with your room number being announced. I completely understand your concern,... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Very comfortable, very clean, great staff. You'll have to rent a car from this location. Not a lot to see walking distance. Otherwise a very good hotel to stay at. A couple of malls close by as well for grabbing supplies.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Thank you for leaving us this review! Your feedback is very important to us as it helps our hotel grow in the right direction. I'm so happy to hear that you had a comfortable stay with us, and that our staff were able to deliver you excellent customer service. We work hard to make sure every guest has a comfortable... More 

Plaster Rock, Canada
1 review
5 of 5 stars Reviewed 1 week ago

A quiet spot in the center of a shopping area of the city, this is an economical place to stay for the whole family. The building was packed with people and we never heard a sound in our room all evening. We were very pleased with the quality and variety of food offered for breakfast. Many shops are within easy... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

We are so happy to hear that your family had a pleasant stay with us. It is our goal to provide the best service possible during your stay. We hope to maintain this in the future, so that you will enjoy staying with us whenever you need accommodations in the Saint John area. Our hotel staff really care about all... More 

New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As a Best Western Rewards Member I always search for a BW Brand in the area I m traveling. This property was quite suitable as I was returning back to the US. The front desk associated provided superb service made sure that I was completely satisfied. She provided a free room upgrade due to me being a Platinum Rewards Member.... More 

Was this review helpful? Yes
BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Thank you so much for leaving us this great review about your recent stay with us! I'm so happy to hear that you had a great stay and experience at our hotel. We strive to deliver excellent customer service and clean rooms for all of our guests, and I'm glad that you were able to experience this with us. Since... More 

NB
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay at this hotel every week for work and they greet me as if I was part of the family. The rooms are nice and cozy. Continental breakfast is very easy and delicious. Staff are very friendly and helpful. We go there a couple times a year with our daughter and she just loves this hotel, walking distance to... More 

Was this review helpful? Yes
BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Thank you very much for your kind review! It is our pleasure to have you with us every week and it is our goal to do everythig we can to make your stay the best possible. We are glad to hear that your daughter also enjoys her stay with us. Thank you so much for the encouragement and we look... More 

Malden
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I find now that this best western been open for a while there more organized,go that extra step to make your stay relaxing. The staff greet you with smiling faces,the rooms and beds are Excellent .Will defintly be back

Was this review helpful? Yes
BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Thank you for leaving us another review! I'm so happy to hear that you had a great revisit at our hotel! Your feedback and reviews are very important to us, as they help us improve and grow in the right direction. We strive to deliver great customer service, clean rooms and tasty breakfast. I'm glad that you were able to... More 

Bradenton, FL, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were lost in Saint John, at rush hour, and it was very foggy. My husband and I were very stressed because my iphone did not work, and we could not talk to sirri. Stopped at a gas station and tried to get directions to the highway. While trying to follow their directions, I happen to spot a Best western... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

We are so happy to hear that our huge pylon sign rescued you and your husband from our foggy weather. We love to hear stories from our guests, and this brightened up my day for sure! We hope that Siri was able to talk again after a good night sleep. Perhaps she was a bit cranky because she could not... More 

Fall River, Canada
Level Contributor
7 reviews
5 of 5 stars Reviewed 4 weeks ago

This is our favorite location to stray in Saint John. We travel here frequently and this hotel offers great service, hospitality and close proximity to most amenities. The rooms and complete hotel are kept clean and inviting.

Was this review helpful? Yes
BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Thank you kindly for submitting a review of your stay with us. We really enjoy connecting with our frequent guest and you are one of the reasons why we love what we do! Thank you so much for the encouragement. I am excited to share this with our team, and we look forward to having you back with us in... More 

Level Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Check in was seamless. Room and bathroom were clean. Breakfast is fair. Coffee could be better. I spend 50 nights per year in hotels for both work and pleasure. I get used to certain things for a certain price point. I cannot get over poor coffee and styrofoam plates. Yes, breakfast is complimentary. All major hotel brands offer free breakfast.... More 

Was this review helpful? Yes
BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Thank you for your detailed review of our hotel. We appreciate all of our guests' feedback, so that we may use it to improve our quality and services. It is very interesting to see the guest perspective, and what matters most to them. They are always varied, however we do focus on cleanliness, customer service and fresh hot breakfast. We... More 

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