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BEST WESTERN PLUS Saint John Hotel & Suites

Certificate of Excellence
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55 Majors Brook Dr, Saint John, New Brunswick E2J 0B2, Canada
Special Offer
Stay 2X get $50 gift card
Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Saint John Hotel & Suites
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BEST WESTERN PLUS Saint John Hotel & Suites
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222 reviews from our community

Traveler rating
    98
    94
    20
    6
    4
See reviews for
54
71
26
50
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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    (45)
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Houston, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

Excellent Hotel, really near (walking distance) to plenty restaurants, mall and other stores. Breakfast is not very varied but it is good. No dumbbells at the gym but other equipment are very well. And the staff is awesome, everyone is helpful and always with a smile their faces. I have been there three times since Summer 2014

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Senior Contributor
32 reviews 32 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

New hotel, easy to find. Didn't try the pool but you can smell the chlorine all through the second floor hallway so if you are sensitive you may want to ask for a higher up room. You can't smell it in your room. Microwave and a bar fridge is standard. Good room amenities. No restaurant or lounge on site but... More 

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BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Thank you very much for taking the time to submit a review of our hotel. We are happy to hear that you didn't have trouble finding us, and that you enjoyed your stay with us. Likewise, we truly enjoy taking care of our guests and making each of our guests' stay memorable. We definitely hope to see you again if... More 

Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Excellent Hotel and staff. I found every employee I came into contact with was both pleasant and helpful. Their smiles felt real and you walked away with the feeling they actually were really listening to what you had to say.

Was this review helpful? Yes 1
BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Thank you so much for leaving us this great review! I'm so happy to hear that you had such a wonderful stay with us at our hotel. We work hard every day to deliver the cleanest rooms and best customer service. I'm glad that you were able to experience this with us. I hope we get the chance to accommodate... More 

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This new hotel is located within the shopping plaza, near Rothesay. Quiet location as off the main highway, with shopping and restaurants within walking distance. Near the City and Hospital, new hotel with excellent choice of hot and cold breakfast. Would stay again in this area.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Thank you so much for leaving us a review! I'm so happy to hear that you enjoyed your stay with us at our hotel, your feedback is very important to us. Our guests rave about our location, especially how close to the highway we are and how close several restaurants and malls are to our hotel. We hope to see... More 

Durham Bridge, New Brunswick
Contributor
17 reviews 17 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

stayed at this hotel on Monday evening...very nice room with two queen beds which were very comfy..the breakfast the next morning was awesome with eggs/ham/hash browns lots of cereals muffins toast and so on..staff was very friendly and helpful.

Was this review helpful? Yes 1
BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Dear Kim, I would like to personally thank you for submitting a review of our hotel. Your feedback is very important to us. We are happy to hear that you enjoyed our hot buffet breakfast and our service. We strive to make each of our guest's stay pleasant and memorable. Thanks again, and we hope to see you again on... More 

Vancouver
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago

No services on site. No restaurant, lounge or pub. Free breakfast was below the usual standards, eggs were not hot and the potato chunks were overdone. The $50 promo was not worth it. The nearest restaurant was about 2 blocks away, I could see it across a vacant lot.

Was this review helpful? Yes 1
BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We truly work hard to make your experience great, however we see that we were not successful this time. We take all of our guests' feedback to heart and will use it to improve on our quality and service. We appreciate you taking the... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I wanted to visit Historic Uptown Saint John. This Hotel was convenient in location. Staff was extremely helpful. Nice room, good facilities. Breakfast was quite tasty. Even though the Hotel was busy, you would never know because it was so quiet in our room...slept like a baby!

Review collected in partnership with Best Western

Was this review helpful? Yes 3
BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Dear Michael, I would like to start off by thanking you for taking the time to write us a review. Your feedback is truly appreciated and we are glad to hear that you and your wife had a wonderful stay with us. We also hope that you enjoyed visiting Historic Uptown. Being the oldest city in Canada, we are proud... More 

haliafx, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As a business traveler I appreciate the hard work this place does to make my visits great. Helpful staff, clean and comfortable rooms. Lots of places to eat and shopping all around. The only place I choose to said in town.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Dear Mike, Thank you so much for your thoughtful feedback. It means a lot to our team members when guests recognize their hard work. We do this to make our guests happy, so I am excited to share your feedback with them. Thank you again for your loyalty and encouragement. We hope to see you again very soon. Have a... More 

Miramichi, Canada
Contributor
14 reviews 14 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 4, 2015

I stayed here for just one night with my husband and son. I choose this hotel due to it being the cheapest hotel with a pool, the hotel's high tripadvisor ranking, and closeness to McAllister Place shopping centre. Given the high reviews and the pictures, I was expecting a newer hotel, so I was initially a little disappointed, as I... More 

Was this review helpful? Yes 2
BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Thank you so much for taking the time to leave us a review on TripAdvisor! I'm very happy to hear that you enjoyed our many amenities such as our hot buffet breakfast, free Wi-Fi, indoor swimming pool and fitness centre. Our location is very popular with our guests as we're close to so many shops and restaurants. I'm glad that... More 

Surrey, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 3, 2015

Nice room, decent pricing, close to lots of stores. Breakfast was always cold for me.. and not very tasty. Scrambled eggs were dry rocks of toughness but other than that this was a good stay. Staff is very nice.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Thank you so much for leaving us such a helpful review! I'm very glad that you enjoyed our hotel's location and room. Many of our guests love our close proximity to so many stores and restaurants. I'm disappointed to hear than you didn't have a pleasant breakfast experience with us. I want you to know that this is out of... More 

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Prices are for 1 room, 2 adults
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