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BEST WESTERN PLUS Saint John Hotel & Suites

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55 Majors Brook Dr, Saint John, New Brunswick E2J 0B2, Canada
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BEST WESTERN PLUS Saint John Hotel & Suites
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BEST WESTERN PLUS Saint John Hotel & Suites
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214 reviews from our community

Traveler rating
    94
    91
    20
    5
    4
See reviews for
54
68
25
47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
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  • German first
  • Any
English first
  • All months
    (214)
  • Mar-May only
    (37)
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    (78)
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    (64)
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Miramichi, Canada
Contributor
13 reviews 13 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for just one night with my husband and son. I choose this hotel due to it being the cheapest hotel with a pool, the hotel's high tripadvisor ranking, and closeness to McAllister Place shopping centre. Given the high reviews and the pictures, I was expecting a newer hotel, so I was initially a little disappointed, as I... More 

Was this review helpful? Yes
BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Thank you so much for taking the time to leave us a review on TripAdvisor! I'm very happy to hear that you enjoyed our many amenities such as our hot buffet breakfast, free Wi-Fi, indoor swimming pool and fitness centre. Our location is very popular with our guests as we're close to so many shops and restaurants. I'm glad that... More 

Surrey, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice room, decent pricing, close to lots of stores. Breakfast was always cold for me.. and not very tasty. Scrambled eggs were dry rocks of toughness but other than that this was a good stay. Staff is very nice.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Thank you so much for leaving us such a helpful review! I'm very glad that you enjoyed our hotel's location and room. Many of our guests love our close proximity to so many stores and restaurants. I'm disappointed to hear than you didn't have a pleasant breakfast experience with us. I want you to know that this is out of... More 

Sussex, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

2 hours after checking in, the maid decided to try and let herself into the room to put brochures in the binder.....nope, not impressed.....complained about noise at 1am......had to call again at 3 and threaten to leave or take care of it myself.....emailed the manager the next day and was told they had never gotten any complaints before so id... More 

Was this review helpful? Yes
BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. I'm very sorry to hear that you found our hotel noisy during your stay with us. That weekend we were very full with teams, as there was a large hockey tournament in the Saint John area. We try our very best to keep it... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Close to the airport. Close to malls and restaurants. Great personel and very clean hotel.I would definately stay there again. As always. maritime hospitality. I stayed here on BW rewards points. Check in was fast and easy.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Dear timhW3639, Thank you so much for such a great review - great to hear that you loved our location and hospitality. It would be a pleasure for me to pass this on to our team members! We are so happy to hear that you're collecting one of the best hotel rewards points out there and you were able to... More 

Miramichi, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2015

I travelled to Saint John on business and looked for a convenient location near the highway but near things like restaurants. This was a great choice. A co-worker recommended me check it out and he was absolutely right about the location and the service. I would definitely stay there again if in the area.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

We are so honoured and grateful that you decided to give us a try. It was a pleasure to host you and we're happy to hear that the location served you well and that you were happy with our service. We will be sure to pass this on to our team members! Thank you so much for your generous feedback... More 

Lameque, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 23, 2015

We were there as a hockey group and we had a wonderfull time. Staff are great. They let us use a downstairs room so the hotel would be quiet for other peoples. They help us on everything we ask. Very friendyl hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Thank you so much for leaving us this great review of our hotel! I'm so happy to hear that your group had an enjoyable stay with us. We are more than happy to offer the room you mentioned, as it gives you a place for everyone to get together as a group. I'll make sure that your kind words about... More 

Mississauga
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 18, 2015

couple mins from DT SJ, but its the best in town, plus they got a Boston Pizza with great service and food there! Go there cause its easy to get great Pizza at Boston Pizza! i would recommend anyone travelling to this lovely city

Review collected in partnership with Best Western

Was this review helpful? Yes 3
BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Wow! Thank you very much for such a charming review. We have the best team members, but we also feel blessed to have the very best guests stay with us! We are so happy to hear that you enjoyed your stay with us, and we are glad that you enjoyed access to one of the many neighbouring restaurants that are... More 

Harrisburg, North Carolina
Top Contributor
98 reviews 98 reviews
26 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed February 17, 2015

NOT much selection in this City, so ended up here. Could watch the motorcycle from room and/or park at front door. VERY accomodating. Staff even seemed to actually appreciate the business. Restaurant nearby to drink and NOT ride the bike. GREAT service. Quiet. On a side road and very low traffic area for both security and noise concerns. EXCELLENT, newer... More 

Was this review helpful? Yes 3
BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Thank you so much for leaving us this great review! I'm very happy to hear that you had such a great stay with us! We work very hard to deliver a welcoming, comfortable stay for all of our guests, and I'm glad that you were able to experience this. Being within walking distance to many restaurants and shops, our guests... More 

Moncton, Canada
Contributor
18 reviews 18 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 10, 2015

Stayed here for 1 one night for a hockey tournement. Staff where nice and helpfull. Allowed to kids to have some fun too. The continental breakfast was good. The pool is clean and well maintained. A nice plus is wifi in every room.

Was this review helpful? Yes
BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Thank you so much for leaving us such a great review on TripAdvisor! I'm so pleased to hear that you had a great stay with us at our hotel. We work very hard to deliver a great experience for all of our guests, and I'm glad that you experienced that with us. We recently made many changes to our breakfast... More 

Campbellton
Reviewer
5 reviews 5 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 2, 2015

I have stayed at this location several times and have had good experiences there. The rooms are well kept,comfortable and clean. The stay is normally very peaceful and quiet but unfortunately we shared the hotel with a hockey team this trip. They were young so enjoyed running the stairs(which our room was right beside) and screaming up and down the... More 

Was this review helpful? Yes
BWPLUSsaintjohn, Guest Services Representative at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review

Thank you so much for leaving us a review and for choosing to stay with us again! Your feedback is very important, as it helps us to grow and improve everyday. I am so pleased to hear that you enjoyed your room and had a comfortable visit here! I would also like to apologize for the disruption you encountered over... More 

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