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Crowne Plaza Moncton Downtown

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1005 Main St., Moncton, New Brunswick E1C 1G9, Canada
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Crowne Plaza Moncton Downtown
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Crowne Plaza Moncton Downtown
Crowne Plaza Moncton Downtown
Crowne Plaza Moncton Downtown
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272 reviews from our community

Traveler rating
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    51
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saint John, Canada
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

If any hotel manager needs tips on how customers should be treated send your staff to the Crown Plaza Moncton NB. Front desk staff and guest service are second to none. I stayed with my wife and child and could not be more pleased with the room, staff and location. Paying for parking kind of bothers me but I understand... More 

Was this review helpful? Yes
Sean M, Guest Services Supervisor at Crowne Plaza Moncton Downtown, responded to this review

Thank you for your review Troy! We're so glad that you have been treated well here at the Crowne Plaza Moncton and that you enjoy staying here so much. I know the parking charge can be mildly frustrating, but I always tell people at least it's much cheaper than other urban areas! I hope that you'll be back to see... More 

Nova Scotia
Contributor
12 reviews 12 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Crown plaza for 4 nights . We made a reservation a month in advance and requested a suite . After two attempts we were finally were given a suite that we had requested. Try the 7th floor . No children and housekeeping starts at 10 am . The staff were pleasant and accommodating . Required extra... More 

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Sean M, Guest Services Supervisor at Crowne Plaza Moncton Downtown, responded to this review

Thank you for your review! We're so glad that you enjoyed your stay with us! It appears that you got to try quite a few of the hotels amenities! We hope that you'll be back to stay with us at the Crowne Plaza Moncton again soon! More 

Ontario
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Was in Moncton on business last Wednesday night and stayed at the Crowne because the Delta (my usual accommodation when on business) was full. Parking is included in the room rate (not so at the Delta where they charge $20 for government rate), so that was good. The room was tiny. Like really small, but they fit a queen, a... More 

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Sean M, Guest Services Supervisor at Crowne Plaza Moncton Downtown, responded to this review

Thank you for your review! We're glad you enjoyed your stay with us! I'm sorry to hear you were given a small room. We've been unusually busy these past weeks and sometimes we have to utilize our smaller rooms. We hope that you'll be back to stay with us again and we'll so our best to put you in a... More 

Halifax, Nova Scotia
Top Contributor
101 reviews 101 reviews
52 hotel reviews
150 helpful votes 150 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for a tournament and had no major complaints. The building is showing it's age and could use some serious updating. The bed in our room had a serious sag in the middle such that you always rolled to the middle. The rooms are quite large but few seem to ofter good views. The included buffet breakfast was... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Moncton Downtown, responded to this review

Dear ErnieScar, I appreciate you taking the time to comment about your recent stay at our hotel. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to read that your dining experience was above your expectations. However, it is regrettable if you found the building aged and sincerely apologize the bed's comfort... More 

New Brunswick, Canada
Top Contributor
86 reviews 86 reviews
17 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed February 23, 2015

I've stayed here before - very nice hotel, excellent service. Breakfast was very good, check in very quick. Rooms were very nice, and clean - ours did not have a minifridge though, unfortunately. Stayed here during a hockey tournament, although didn't experience any noise that disturbed us. Only a 10 minute walk to downtown restaurants and pubs.

Was this review helpful? Yes
Sean M, Concierge at Crowne Plaza Moncton Downtown, responded to this review

Thank you for your review Julia! We're very pleased to hear that the hockey team didn't cause any issues with your stay! We strive to ensure that every guest enjoys their stay as much as possible. We look forward to having you come stay with us again soon at the Crowne Plaza Moncton! More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2015

I only have one negative thing to say so I will say it first there is a stair case in the main entry that is very awkward to try and lift a heavy suitcase up. Other then that the room I was in was very large very well kept nice size TV, very clean the house keeping staff are very... More 

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Sean M, Concierge at Crowne Plaza Moncton Downtown, responded to this review

Thank you for your review Shaun! We understand many people have voiced concerns over the stairs in the lobby entrance. We recently renovated the main lobby and because of the location of some offices in the building, we can't install a ramp in the lobby. Fortunately we have 2 other entrances that are wheelchair accessible and we have extremely helpful... More 

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 19, 2015

Our train got stranded at the Moncton station due to the heavy snowfall that evening . We were given hotel rooms at the crowne plaza and ended up staying two nights here . Pros: good restaurant , great lunch menu and desserts . Excellent front desk staff Cons : can't think of any . It is close enough to the... More 

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Sean M, Concierge at Crowne Plaza Moncton Downtown, responded to this review

Thank you for your review! We're so glad that we were able to accommodate your during that interruption to your travels! We're glad you made it home safely and hope that you'll consider staying with us during your next trip! More 

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed January 20, 2015

I've been to this hotel twice now (November 2014 & January 2015). Both times were for a work activity. Envelopes are waiting for us at the Front Desk with all the info for the room that we will need and in our room there is an envelop from the Sales Manager. What a way to make us feel special and... More 

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Sean M, Concierge at Crowne Plaza Moncton Downtown, responded to this review

Thank you for your review Marie-Christine! We're very glad to hear your business trips have been successful with us and that we can make you feel special and welcome when you arrive. Remember, you are always welcome! We hope to see you back at the Crowne Plaza Moncton again soon! More 

Halifax Region, Canada
1 review
4 of 5 stars Reviewed January 15, 2015

I am currently staying at the CP Moncton for business. My room on the 6th floor is clean, comfortable and modern. I was welcomed warmly and had a concierge call to check in on my stay the first night. Anything I requested was brought to my room promptly, the service was acceptional. Now for the only frustrating part of my... More 

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Sean M, Concierge at Crowne Plaza Moncton Downtown, responded to this review

Thank you for your review. We appreciate your feedback! As you mentioned, we are installing gates at the entrance to the parking lot which we hope will reduce the number of vehicles parked in our lot that aren't paying for it. Our guests come first and we hope that this won't be an issue for your future stays. Thank you... More 

Pasadena, Canada
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 22, 2014

We booked last minute as I was in town for Lasik and opted not to drive back to Saint John. It has been years since I have stayed at the CP in Moncton... maybe 2009. The hotel is still in really good shape and the rooms are still nice. The check-in service was fast and efficient. I was greeted with... More 

Was this review helpful? Yes
Sean M, Concierge at Crowne Plaza Moncton Downtown, responded to this review

Thank you so much for your review! We're glad you came back to stay with us again after a stint away and that you enjoyed it so much. We look forward to having you come back to stay with us at the Crowne Plaza Moncton again soon! More 

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