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Royal Oak Inn

3130 Victoria Avenue, Brandon, Manitoba R7B 3Y3, Canada
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Royal Oak Inn
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Royal Oak Inn
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86 reviews from our community

Traveler rating
    9
    25
    21
    15
    16
See reviews for
36
12
2
22
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Royal Oak Inn
See the most recent reviews
Dryden, Ontario, Canada
Contributor
16 reviews 16 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 21, 2013

We spent 2 nights that had multiple problems. We were at the back of the hotel next to the parking lot that allows diesel trucks to park right under the windows. Turns out we were directly across the hall from the service room for the chamber staff so if the diesels didn't waken you, the staff walky-talkies certainly did. I... More 

Was this review helpful? Yes
Jason R, General Manager at Royal Oak Inn, responded to this review

Thanks for writing the review and filling out a comment card. The comment cards go to Head Office for review and then will make it's way back to the Hotel. My #1 Priority is the customer so I do care 100% about your stay. We should have been quicker to move you rooms and to try and make sure you... More 

Moose Jaw
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 5, 2013

I stay at this facility on every business trip to Brandon (about every 6 weeks), and am always pleased with the Royal Oak. Rooms are large, well appointed and very clean. Love the covered parking in the winter, too. Echo Diningroom is great for dining in, or room service. Never have had any problems here.

Was this review helpful? Yes
Jason R, General Manager at Royal Oak Inn, responded to this review

Thanks You very much for your positive comments in your review, I appreciate it! I'm glad to hear your stays at the Royal Oak Inn are good ones. Please ask for myself upon your next visit as I would be more than happy to meet you and maybe even take in an appetizer and beverage in the lounge. Cheers! More 

Manitoba
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 22, 2013

We experienced the same type of weekend as outlined in the review below this review. However, I chose to personally phone the management on Monday morning, after also trying to make headway with the front desk attendant on Sunday morning. I was able to reach Jason, the general manager, and outlined our weekend stay. I asked him if the hotel... More 

Was this review helpful? Yes 3
Jason R, General Manager at Royal Oak Inn, responded to this review

Again, thanks for the call and the review, I'm not going to go through all the cases you have wrote about because I think I can sum it up a little quicker. Never have I used the words "It is what it is", not something I would ever say. I never defend poor customer service. In a lot of the... More 

Canada
Top Contributor
63 reviews 63 reviews
25 hotel reviews
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed January 20, 2013

Seriously don't know where to start. We stayed the night of January 19...checking went smooth, but parking was a nightmare. Got to the room and was completely blown away by the extreme temperature in the room. SO HOT. Upon further investigation we see that the thermostat was already turned off. And we have a pool view, so can't open the... More 

Was this review helpful? Yes 4
Jason R, General Manager at Royal Oak Inn, responded to this review

Good Morning. I believe we spoke on the phone yesterday but I would still like to post a few things. First, thank you for the call and the review. The Royal Oak has 156 rooms and ample parking of 400 stalls. Parking stalls are available all the way around the Hotel as well as underground heated parking. The customer service... More 

Red Deer, Alberta, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 7, 2013

Brandon is my home town and it was always thought that this hotel was the place to stay. The room temperature was absolutely unbearable we propped the door open and the windows to try and cool it off. The room was booked as a pool view room and the last time I checked the pool wasn't facing Victoria Avenue and... More 

Was this review helpful? Yes 2
Jason R, General Manager at Royal Oak Inn, responded to this review

Thanks for taking the time to write a review. Sorry to hear your stay was not a pleasant one. I have done some checking into the wrong room being booked. I encourage all guests to book witht the Hotel as booking online has It's disadvantages. We recieved confirmation from your on line booking agent that the room booked was a... More 

Regina, Canada
Contributor
17 reviews 17 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 24, 2012

We stayed for a hockey tournament and from the moment we walked in till we left, the room was way too hot. The rooms themselves were quite nice (with both a microwave and fridge) and clean however, due to the temperature we were not able to enjoy ourselves in the room. Even with the windows open it was very difficult... More 

Was this review helpful? Yes 1
Jason R, General Manager at Royal Oak Inn, responded to this review

Good Morning and Thank You for your post. Please accept my apologies for the Heat issues during your stay. We are in the process of changing our 1st and 2nd floor units over so each room may be controlled separately. If there is anything I can assist you with, please do not hesitate to call. Cheers!! More 

sk
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 18, 2012 via mobile

We stayed here with a hockey group. When we first walked into our room the heat was cranked and it was boiling hot. We opened the window and it stayed open the whole time we were there as the room never did cool down, we had friends that had a poolside room and their room was even hotter than ours.... More 

Was this review helpful? Yes 2
Jason R, General Manager at Royal Oak Inn, responded to this review

The heat/air conditioning in our first and second floor rooms are being dealt with and are our #1 priority. We will be changing our system over in the New Year so each room will have It's own temperature control system to activate Heat/Cool. Please call me if you have any questions regarding this. I will be happy to help in... More 

Mobile, Alabama
Top Contributor
76 reviews 76 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 5, 2012

I didn't rest as well as I would have if they had shut off the pool lights at night after the pool closed instead of just dimming them. I found that it was an aggravation to have those lights on all the time even when they are so called dimmed the glare into the room is to much. The could... More 

Was this review helpful? Yes 1
Jason R, General Manager at Royal Oak Inn, responded to this review

Thanks for the many good ideas. Although our pool lights do need to be slightly on for safety reasons after the close of the pool, we have since experimented with a few of the ideas you suggested. Thanks Again. More 

Regina
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 5, 2012

We booked our room mistakenly through Expedia. Although we saved money , unexpected events came up and we had to cancel our room for one night instead of the two. It has taken a whole month and many phone calls to get our money back, even though we followed the instructions of the hotel as well as Expedia. Not worth... More 

Was this review helpful? Yes 1
Jason R, General Manager at Royal Oak Inn, responded to this review

Thank you for taking the time to write a review. Although some companies do things a different way in booking than we do, we are always trying to strive to make things easier for the guest in those situations. I hope things go smooth! More 

TORONTO
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 4, 2012

I recently stayed at the Royal Oak Inn on business. It was my first trip to Brandon from Winnipeg. I took the shuttle bus and when I told them I was staying there they made a comment about wishing me good luck because they have really bad customer service skills. My experience with the staff was bittersweet but it seems... More 

Was this review helpful? Yes 2
Jason R, General Manager at Royal Oak Inn, responded to this review

Thank You for taking time to post your review. I have recently taken over the General Managers position here at the Royal Oak Inn & Suites. I have addressed your concern with our management team and will take all necessary steps in providing the best service possible. Please feel free to contact me at the Hotel if you would like... More 

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