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Mountainside Lodge - A Shell Vacations Resort

#26 of 52 Hotels in Whistler
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4417 Sundial Place, Whistler, British Columbia V0N 1B4, Canada
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Mountainside Lodge - A Shell Vacations Resort
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Mountainside Lodge - A Shell Vacations Resort
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275 reviews from our community

Traveler rating
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    43
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Seattle
Top Contributor
123 reviews 123 reviews
60 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed yesterday NEW

We picked the location due to extra vacation offer we got from Wyndham and the choices close to WA state are very limited. Nice property close to the lifts and on one end of the Whistler walk. All restaurants and shops are close by and in walking distance. The front desk is super friendly and really great! We received a... More 

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Redding, California
Top Contributor
126 reviews 126 reviews
31 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have been staying at the Mountainside Lodge for the last several years. It is always great and amazes me at how well-maintained they keep it. The rooms are always so well kept! The staff is always friendly and you really can't beat the location. My only real gripe is how loud it seems to be in the morning. It... More 

Was this review helpful? Yes 1
Timothy C, Asst. Resort Manager at Mountainside Lodge - A Shell Vacations Resort, responded to this review

Hello BQTraveler, Thank you very much for your wonderful review of our property! We love hearing about our regular guests' experiences and are proud to be your home away from home in Whistler! Moreover, thank you for your compliments regarding our associates and maintenance, I will be sure to share them! Until next time, Timothy Charron Asst. Resort Manager More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 22, 2015

Location is great - ver close to slopes and the pedestrianised area with shops etc. The facilities were it an miss e.g. hot tub was a cold tub for 3 days; dito the swimming pool. Service o rooms was fine, but you do have to raise concerns if you need things e.g. three in a room but towels for two.... More 

Was this review helpful? Yes 1
Timothy C, Asst. Resort Manager at Mountainside Lodge - A Shell Vacations Resort, responded to this review

Dear Henryk F, Thank you for your review of The Mountainside Lodge! We greatly appreciate your feedback. I am happy to hear that you enjoyed your stay with us. I would like to offer our apologies for the hot tub temperatures. Depending on levels of use and chemical tests, our service provider is required to drain the tub weekly and... More 

Vancouver, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed April 21, 2015

Just about any resort in the village is a good location and can walk everywhere for everything, so you do not need a car. Of course the heart of any ski village will have noise so expect it. If you want quiet look at other resorts on the fringe of the town that you can drive to. The resort itself... More 

Was this review helpful? Yes 1
Timothy C, Asst. Resort Manager at Mountainside Lodge - A Shell Vacations Resort, responded to this review

Hello Tracaroo1, I would like to thank you for taking the time to share your review with us. I am happy to hear you had a pleasant stay with us in Whistler. In regards to the elevator, this is also the last thing we would want to have happen. Our service provider, ThyssenKrup, assured us that the elevator would be... More 

San Mateo, CA
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed April 12, 2015

I'll start by saying I am a Shell Vacation Club owner and have stayed at most of the locations in the SVC West Club. This location was great in terms of the location to Whistler Village, Whistler Gondola, Blackcomb Gondola, restaurants, shopping, etc. I really appreciated the free parking for the week (although, if you read the Shell Vacation Club... More 

Was this review helpful? Yes 1
Timothy C, Asst. Resort Manager at Mountainside Lodge - A Shell Vacations Resort, responded to this review

Dear Jenkay_70, Thank you very much for your informative review! I am thrilled to hear you enjoyed your stay at The Mountainside Lodge along with our unbeatable location, amenities and our dedicated associates. I completely understand how frustrating the noise can be. We are working on alternatives over the spring to reduce the number of occurrences our owners encounter while... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 10, 2015

We know that they do 'weekly' cleaning, but for 6 days, they never asked if any cleaning service is needed. We needed to keep dirty towels and garbages for several days until calling them to clean them. Not going to visit this hotel again.

Was this review helpful? Yes 1
Timothy C, Asst. Resort Manager at Mountainside Lodge - A Shell Vacations Resort, responded to this review

Hello Ji Young K, Thank you for taking the time to share your experience with the TripAdvisor community. As stated in your confirmation and upon check-in, our owners and guests receive housekeeping service on the fourth day of their stay. Moreover, at anytime, we are more than happy to exchange towels or collect waste. I would like to apologize for... More 

Lakebay, Washington
Top Contributor
105 reviews 105 reviews
33 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 23, 2015

Excellent location-Just steps away from shopping, ski lifts and restaurants. Great professional staff. Rooms are good. DVD player, fire place. The 1 bedroom deluxe sleeps 4-pull out couch. Shower has a steam option. Try to get a room that's not on the street side-A little quieter. Good hot tub and pool outside!

Was this review helpful? Yes 2
Timothy C, Assistant Resort Manager at Mountainside Lodge - A Shell Vacations Resort, responded to this review

Dear Maureen H, Thank you for taking the time to review Mountainside Lodge and to share your feedback with the TripAdvisor Community! I must agree, our central location is unbeatable! Thank you for your kind words regarding our Associates - they will certainly be passed on! I hope we can host your party again in the future! Yours in hospitality,... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 19, 2015

My family and I come to Whistler every year and we stayed in Mountain Side Resort. We are here for President's Week. The resort hasn't changed much over the last several years. Its location is excellent, 300 yards from the lift. Staff was wonderful. What really needs to be improved is the turtle pace of their Wifi. It seems very... More 

Was this review helpful? Yes 1
Timothy C, Assistant Resort Manager at Mountainside Lodge - A Shell Vacations Resort, responded to this review

Dear Henry C, I am thrilled to see that you enjoyed another stay with us! Thank you for your compliments regarding our service levels and team members - great feedback! I will be following up with our Resort Manager, IT Department and AT&T, our provider, to see what we can do to speed up our network. I completely understand how... More 

Vancouver, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 11, 2015

I have been visiting Whistler and the Mountainside Lodge for 20 years with my family. We have a timeshare, which is a premium loft unit. Things have changed over the years and it has gone a bit downscale over that time, but it is still a comfortable place to spend a week on the slopes. This year, customer service has... More 

Was this review helpful? Yes 1
Timothy C, Assistant Resort Manager at Mountainside Lodge - A Shell Vacations Resort, responded to this review

Dear KathyBC, Thank you for sharing your review of Mountainside Lodge, your feedback is greatly appreciated. My name is Timothy Charron, I just recently joined the team here as Assistant Resort Manager. I have shared your feedback with our team here as well and we will be addressing our shortfalls. In regards to the noise from Brandy's across the street,... More 

Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 15, 2015

I've been going to this resort for almost 7 years with my family. I booked separately from my parents membership with Shell Vacations. The service received as a non member was terrible. From check in on wards. The only time we actually felt welcome, was when we were leaving. A simple request to see if there was a better room... More 

Was this review helpful? Yes 1
Travis S, Assistant Resort Manager at Mountainside Lodge - A Shell Vacations Resort, responded to this review

Dear JMP604, Thank you for your recent review – I am very sorry to learn of your experience from your stay with us and I extend our sincerest apologies for the service blemishes your encountered. Rest assured that your comments have been shared with our team and furthermore, appropriate actions will be taken to prevent such shortcomings in the future.... More 

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