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Mountainside Lodge - A Shell Vacations Resort

#24 of 52 Hotels in Whistler
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4417 Sundial Place, Whistler, British Columbia V0N 1B4, Canada
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Mountainside Lodge - A Shell Vacations Resort
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Mountainside Lodge - A Shell Vacations Resort
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281 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Canada
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

Central location, large room with 2 bathrooms, kitchen facility, we had a queen loft, big enough for 4 adults easily, will stay here again, easy to find, didn't use the sauna in the room, no instructions how to use it

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HK
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Lodge is clean, which is a good thing with so many boots walking the halls and rooms during a winter. There is a pool which is nice in the summer, and a hot for winter. The rooms are quite nicely laid out, we had 3 adults and a child. Quality TV's and kitchenette setup, with a full sized fridge,... More 

Was this review helpful? Yes 2
Timothy C, Asst. Resort Manager at Mountainside Lodge - A Shell Vacations Resort, responded to this review

Dear Canuckaway, Thank you for your wonderfully detailed review. I am sure other travelers will use your helpful tips! We greatly appreciate your comments in regards to cleanliness and our Count on Me! Service. We hope to welcome you back in the future! Yours in hospitality, Timothy Charron Asst. Resort Manager More 

Rock Creek, Canada
Level Contributor
327 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What a treasure we all found to stay at. The staff are so welcoming and always smiling full of information too you may need. Close to shopping and town too. Walking distance is short. Relax and unwind in a quite place just like home. Beds are comfy you get a good nights rest and rooms are spacious too.

Was this review helpful? Yes 2
Timothy C, Asst. Resort Manager at Mountainside Lodge - A Shell Vacations Resort, responded to this review

Dear Marie J, Thank you so much for your excellent review of the Mountainside Lodge! We are absolutely thrilled to hear your comments about our property and our exceptional associates! Until next time, Timothy Charron Asst. Resort Manager Mountainside Lodge More 

4 of 5 stars Reviewed 4 weeks ago

It was nice place with great location ..friendly staff..near to market and gandolla rides ..only thing that bothered us was elevator (very slow)..overall was great experience. .I'll recommend everyone to stay here..

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Timothy C, Asst. Resort Manager at Mountainside Lodge - A Shell Vacations Resort, responded to this review

Dear Simran D, Thank you for taking the time to share your experience at The Mountainside Lodge with the TripAdvisor Community! We are happy to hear that you enjoyed your recent stay with us. I would like to offer my apologies to you in regards to the elevator. We look forward to welcoming you and your friends back in the... More 

Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nicely equipped hotel in the middle of Whistler and close to the shopping area with shops, bicycle- and boat rental as well as a variety of restaurants. Our standard studiosuite with queen-size beds had a whirlpool in the main room and a fully equipped kitchen area.

Was this review helpful? Yes 1
Timothy C, Asst. Resort Manager at Mountainside Lodge - A Shell Vacations Resort, responded to this review

Dear Ulrike W, Thank you for a great review! I am very happy to year that you enjoyed our fabulous location and your overall stay with us at The Mountainside Lodge! We hope to see you again soon! Best, Timothy Charron Asst. Resort Manager More 

Edmonton, Canada
Level Contributor
85 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 5 weeks ago

First off I would like to thank the staff at the Mountainside Lodge Resort. My partner and I decided to grab a hotel in Whistler upon arrival rather than book ahead. We had one hotel in mind, however, we were unable to find it, so I walked int the Mountainside Lodge to find out their prices and was happy to... More 

Was this review helpful? Yes 1
Timothy C, Asst. Resort Manager at Mountainside Lodge - A Shell Vacations Resort, responded to this review

Dear Lisa M, Thank you very much for your exceptional review of The Mountainside Lodge. I am absolutely thrilled that you enjoyed our well appointed suites, amazing locations and most of all, our signature Count on Me! Service. I will be sure to share your kind feedback regarding our team with all associates, including Lloyd! We can't wait to host... More 

Seattle
Level Contributor
130 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 stars Reviewed May 27, 2015

We picked the location due to extra vacation offer we got from Wyndham and the choices close to WA state are very limited. Nice property close to the lifts and on one end of the Whistler walk. All restaurants and shops are close by and in walking distance. The front desk is super friendly and really great! We received a... More 

Was this review helpful? Yes 2
Timothy C, Asst. Resort Manager at Mountainside Lodge - A Shell Vacations Resort, responded to this review

Dear Jesena, Thank you for your detailed review of The Mountainside Lodge. I appreciate that you took the time to put this together. I am very glad to hear that you enjoyed your stay with us and were able to use your Suite Escape Voucher in Whistler! I would like to offer you my apologies for the shortfalls you experienced... More 

Redding, California
Level Contributor
131 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed April 25, 2015

We have been staying at the Mountainside Lodge for the last several years. It is always great and amazes me at how well-maintained they keep it. The rooms are always so well kept! The staff is always friendly and you really can't beat the location. My only real gripe is how loud it seems to be in the morning. It... More 

Was this review helpful? Yes 2
Timothy C, Asst. Resort Manager at Mountainside Lodge - A Shell Vacations Resort, responded to this review

Hello BQTraveler, Thank you very much for your wonderful review of our property! We love hearing about our regular guests' experiences and are proud to be your home away from home in Whistler! Moreover, thank you for your compliments regarding our associates and maintenance, I will be sure to share them! Until next time, Timothy Charron Asst. Resort Manager More 

London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed April 22, 2015

Location is great - ver close to slopes and the pedestrianised area with shops etc. The facilities were it an miss e.g. hot tub was a cold tub for 3 days; dito the swimming pool. Service o rooms was fine, but you do have to raise concerns if you need things e.g. three in a room but towels for two.... More 

Was this review helpful? Yes 1
Timothy C, Asst. Resort Manager at Mountainside Lodge - A Shell Vacations Resort, responded to this review

Dear Henryk F, Thank you for your review of The Mountainside Lodge! We greatly appreciate your feedback. I am happy to hear that you enjoyed your stay with us. I would like to offer our apologies for the hot tub temperatures. Depending on levels of use and chemical tests, our service provider is required to drain the tub weekly and... More 

Vancouver, Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed April 21, 2015

Just about any resort in the village is a good location and can walk everywhere for everything, so you do not need a car. Of course the heart of any ski village will have noise so expect it. If you want quiet look at other resorts on the fringe of the town that you can drive to. The resort itself... More 

Was this review helpful? Yes 2
Timothy C, Asst. Resort Manager at Mountainside Lodge - A Shell Vacations Resort, responded to this review

Hello Tracaroo1, I would like to thank you for taking the time to share your review with us. I am happy to hear you had a pleasant stay with us in Whistler. In regards to the elevator, this is also the last thing we would want to have happen. Our service provider, ThyssenKrup, assured us that the elevator would be... More 

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