I couldn't even get someone on the phone to inquire about booking a room. They put me on hold forever and didn't even bother to come back to let me know they were aware I was waiting. I hung up three times and called back but to no avail. For the rates they charge, this is embarrassing.

We stayed here for a week, between seasons, visiting a family member who was working in Whistler. Very convenient location for all amenities. We chose well, the room was all we needed, especially the kitchen as we catered for ourselves a couple of evenings and cooked our own breakfast every morning. The jacuzzi bath in the room was interesting but... More

We only stayed one night here but found it was within a very short walking distance to the village. Our room had a Jacuzzi which we did not use. When we checked in we could not get our key to work, but it was soon fixed. However, the temperature in our room was so hot it was uncomfortable. It was... More

We have many reasons why we stay at the Pinnacle. The staff is very friendly and helpful. The room is always immaculate after housekeeping comes by. The location is great - a shuttle bus right outside the door or a short walk to or from the gondolas. The stores are all within walking distance and the grocery store has very... More

We stayed only for one night during our summer vacation, but we were really satisfied with our stay. The location is great, close to the village, and the room was spacious with jacuzzi. The staff was friendly and we even got a room upgrade for free. And on top of all this, the price was quite cheap, so if you... More

We were welcomed by a very nice gentleman, Patrick, and things went very well from then on to the time of our departure. He explained our booking and gave us the features of the hotel, a map of Whistler Village, and asked if we had any questions. The entire staff were very helpful during our entire stay. The room was... More

This little hotel was a great place to stay. To start with we were able to check in at 10.30am which was so lovely. The guy at front was a great first impression. The room was clean and the lounge area and kitchen were Good, we cooked a couple of times. We were on the fourth floor with a view... More

We stayed here for 10 days over Easter and had a fantastic time. The hotel was a pretty cheap find through expedia, and we were extremely pleased with the room. It packed in a bathroom with large shower, kitchenette with large fridge and freezer, jacuzzi bath, large bed, large tv with fireplace, sofa, coffee and dining table, with a balcony.... More

Very happy to have found this hotel at the last minute for a fairly low price compared to the other hotels in the area. Impressed with the clean rooms and impressed with the friendly staff. Will definitely stay here in the future.