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Pinnacle Hotel Whistler

#15 of 52 Hotels in Whistler
Certificate of Excellence
Hotel website
4319 Main Street, Whistler, British Columbia V0N 1B4, Canada (Formerly Whistler Pinnacle Hotel)
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Pinnacle Hotel Whistler
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757 reviews from our community

Traveler rating
    330
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    82
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (757)
  • Mar-May only
    (162)
  • Jun-Aug only
    (280)
  • Sep-Nov only
    (182)
  • Dec-Feb only
    (133)
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Surrey
1 review
5 of 5 stars Reviewed yesterday NEW

The front desk staff, especially Paula, were every friendly, taking an interest in and chatting with and making our kids feel very welcome when we checked in, when we walked by, and when we checked out. Paula was amazing!

Review collected in partnership with this hotel

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Nice
Contributor
19 reviews 19 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel was great. The room had two double beds that were very comfortable it had a balcony that I did not expect. It had robes in the bathroom, I loved that little treat. The ladies at the front desk were both lovely. My only small downfall was that we arrived at 4 pm and the room was not ready.... More 

Was this review helpful? Yes
Sonia A, Guest Relations Manager at Pinnacle Hotel Whistler, responded to this review

Hi Mariatollbar, Thank you for taking the time to review our hotel. We very much look forward to you returning. When you decide to return do not hesitate to email myself at sanderson@whistlerpinnacle.com. Kind Regards Sonia Anderson Hotel Guest Services Manager More 

Delta, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

I have been in the hotel business for over 20 years and usually am quite critical of service and product when staying at other locations. I engaged several times with engineering, housekeeping and front desk and they all went above and beyond to ensure me and my family had a great experience. Thanks to the entire team and especially Sonia... More 

Was this review helpful? Yes
Sonia A, Guest Relations Manager at Pinnacle Hotel Whistler, responded to this review

Hi Richard W, Thank you for taking the time to review our hotel. We are thrilled you enjoyed your stay and very much look forward to you and your family becoming Pinnacle regulars. Kind Regards Sonia Anderson Hotel Guest Services Manager More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

We really enjoyed the proximity of the hotel in relation to the village. It is centrally located with good amenities - bathtub, fireplace, kitchenette. The concierge was very friendly and helpful. We had a couple issues though - the caulking around the tub was not sealed and the water leaked on the floor when showering. Also the parking stalls are... More 

Was this review helpful? Yes 1
Sonia A, Guest Relations Manager at Pinnacle Hotel Whistler, responded to this review

Hi Elizabeth R, Thank you for taking time to review our hotel. Thank you for your feedback and noted we look forward to welcoming you back. Kind Regards Sonia Anderson Hotel Guest Services Manager More 

Vancouver
Top Contributor
74 reviews 74 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We booked this hotel on April 13 (a month before our May long weekend visit) and made a note to the hotel that we are celebrating our first wedding anniversary and would like early check in and late check out. Hotel informed us of the busy long weekend but said would try to fulfill our request. We arrived around 12... More 

Was this review helpful? Yes
Sonia A, Guest Relations Manager at Pinnacle Hotel Whistler, responded to this review

Hi Jessw811, Thank you for taking the time to review our hotel. We do apologise about not being able to get you into your room early, on long weekends it can be more of a challenge. But we have noted down your comments. Kind Regards Sonia Anderson Hotel Guest Services Manager More 

Vancouver, BC Canada
Contributor
16 reviews 16 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were pleasantly surprised when we walked in our room. We had called and made a couple of request and they were met. I asked for a view and they accommodated us. We were planning to cook a meal in our suite and it had everything we needed. Loved the Jacuzzi in the room and everything was spotless. The staff... More 

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Sonia A, Guest Relations Manager at Pinnacle Hotel Whistler, responded to this review

Hi Sweets70, Thank you for taking the time to review our hotel. We are thrilled you and your family enjoyed your weekend it is our top priority for our guest to enjoy their stay. Kind Regards Hotel Guest Services Manager More 

Vancouver, Canada
Contributor
18 reviews 18 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Family long weekend. Hotel was a good base for us. The room had a kitchen which was nice and the kids liked the jet tub. The pool and hot tub was also a hit. Only complaint was that there was a lot of noise outside especially on Saturday night, but this isn't really the hotels fault. Perhaps ask for a... More 

Was this review helpful? Yes
Sonia A, Guest Relations Manager at Pinnacle Hotel Whistler, responded to this review

Hi Kidtripping, Thank you for taking the time to review our hotel we are thrilled you enjoyed your stay. We hope to see you back again at the hotel soon. Kind Regards Sonia Anderson Hotel Guest Services Manager More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We had a tremendous time at Whistler and staying at the Pinnacle Hotel was the icing on the cake, the hotel is in a great lactation easy to find off the main highway convenient to walk to all the attractions int he village, the staff were friendly and helpfull the apartment was modern well equipped and very comfortable. Wonderful experience

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Sonia A, Guest Relations Manager at Pinnacle Hotel Whistler, responded to this review

Hi SuperK61, Thank you for taking the time to review our hotel, we are absolutely thrilled that you enjoyed your stay, and look forward to welcoming you back. Kind Regards Sonia Anderson Hotel Guest Services Manager More 

Hampshire, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

The hotel is within walking distance of everything you need to do in Whistler, the staff were very friendly and helpful. Beds comfy. We had a studio room, for us there were 3 negatives, I don't like having a bath tub next to the bed, the curtains did not go to the top of the window so a large gap... More 

Was this review helpful? Yes
Sonia A, Guest Relations Manager at Pinnacle Hotel Whistler, responded to this review

Hi Sue H, Thank you for taking the time to review our hotel. We are glad you enjoyed your stay. Kind Regards Sonia Anderson Hotel Guest Services Manager More 

Moncton, Canada
1 review
5 of 5 stars Reviewed 1 week ago

We were surprised when entering the room that it had a cathedral ceiling a fire place and a jacuzzi. We only had planned to stay one night and then decided to stay two night. Hindsight we would had stay two extra nights.... at check out the person remembered my name.

Review collected in partnership with this hotel

Was this review helpful? Yes
Sonia A, Guest Relations Manager at Pinnacle Hotel Whistler, responded to this review

Hi Gillesc98, Thank you for taking time to review our hotel, we are thrilled you enjoyed your stay and look forward to welcoming you back. Kind Regards Sonia Anderson Hotel Guest Services Manager More 

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