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Pan Pacific Whistler Mountainside

Certificate of Excellence
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4320 Sundial Crescent, Whistler, British Columbia V0N 1B4, Canada
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1 room 1 adult
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Pan Pacific Whistler Mountainside
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978 Reviews from our TripAdvisor Community

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Nashville, Tennessee
1 review
5 of 5 stars Reviewed 3 days ago NEW

Wonderful views, comfortable and clean rooms, great location. You can't go wrong with Pan Pacific Mountainside. Parking is super convenient. Having the ski store in the facility is a definite perk. While I wish they had a free breakfast, the in-room kitchens saved the day (morning).

Review collected in partnership with Pan Pacific Hotels Group

Helpful?
Thank peterN4251TI
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this review

Dear Peter, Thank you very much for a great review. I am heartened to note that you enjoyed the location of our hotel so much, as well as the comfort of your suite. The fully equipped kitchen is indeed convenient to prepare breakfast in the morning. Our Dubh Linn Gate Irish Pub also offers great a la carte options between... More 

San Jose, CA
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Overall this is a great hotel, the rooms were nice and clean and the gym was ok. The best part of this hotel is the location to the lifts, it's literally right next to them! However, this is one of the pricier hotels and I can get another bigger suite that's a 1-2 min walk away so I probably won't... More 

Helpful?
Thank annathorell
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this review

Dear Anna, Thank you very much for taking the time to review your recent stay with us. I am heartened to know that in general you found our services to be satisfactory and that you took full advantage of our location. In regards to the cost of your stay, our rates are competitive with other comparable hotels in Whistler. We... More 

Sao Paulo, Brazil
1 review
3 of 5 stars Reviewed 3 days ago NEW

We have a big problem here. Lazy staff, old furniture, ok bathroom and cleanness. The only thing that is really approved is the location. So I give grade AAA for the location and BB- for the team staff and overall experience in the Hotel.

Review collected in partnership with Pan Pacific Hotels Group

Helpful?
Thank claudioM2611QZ
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this review

Dear Claudio, We thank you for having taken the time to review your recent stay with us. It is with regret I noted the inconveniences you experienced relating to our quality of service and associates' attitude. In our efforts to achieve a level of service whereby guest expectations are being anticipated and exceeded, we obviously have failed on a number... More 

Brisbane, Australia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My wife and I had a great 6 days skiing perfect weather, our room over looked the whistler and Blackcomb gondolas so we could check the lines and choose the best time to go down. Our room was clean and warm and the cooking facilities were more than adequate, the ski hire staff were very helpful and the ski locker... More 

Helpful?
Thank Faith M
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this review

Dear Faith, Thank you for sharing this wonderful review. I am very pleased to see that you have enjoyed your stay, found our location and suite to be so comfortable and received such wonderful service from all of our team. We look forward to hopefully welcoming you back to the Pan Pacific in the future. Kind regards, Esra L. -... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago via mobile

The best location! Stayed here for 10 days with my partner & cannot fault it at all. Would definitely stay here again & is well worth the extra $$. Close to the lifts, shops & restaurants. Nice warm homely feel about it. Love it & can't wait to return again one day.

Helpful?
Thank Brittany P
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this review

Dear Brittany, Thank you for taking the time to share your feedback with us. I am happy to hear that you have had a fantastic stay with us and that you took full advantage of our location in Whistler. I take this opportunity to say that we all look forward to welcoming you back to the Pan Pacific Whistler in... More 

Los Angeles, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The Pan Pacific Whistler Mountainside has the best location if you're going to be skiing Whistler. We stayed in a two bedroom suite that was pleasantly appointed. Overall, the staff is friendly and efficient. The only downside is the limited room service menu and (at least for one day) the late housekeeping service. We've stayed at a number of properties... More 

Review collected in partnership with Pan Pacific Hotels Group

Helpful?
Thank Chris C
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this review

Dear Chris, Thank you very much for taking the time to review your stay with us. I’m delighted to hear that you found our location so convenient. It’s certainly as close as you can get to both the Whistler and Blackcomb gondolas. All feedback from guests is invaluable to us as it allows us to continually monitor and improve service... More 

Belfast
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We're just back from 11 nights here and we could have started forever! This place is fantastic and the staff cannot do enough for you. They help me plan a surprise for my husband and went to great lengths to send me a parcel of information in the hotel and had a lovely honeymoon surprise for us in the hotel... More 

Helpful?
Thank Coc o
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this review

Dear Valued Guest Thank you very much for your review of the Pan Pacific Whistler Mountainside. I am heartened to hear about your overall experience with our hotel and with our team. I will ensure to pass on your kind comments to the specific team members. I am happy that we were able to assist you with your arrangements and... More 

Sydney, Australia
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Pan Pacific Whistler Mountainside on our recent visit, and could not fault any aspect of our stay. From prior to check in through to check out we found the staff approachable and very helpful. We contacted the hotel ahead of our stay for recommendations regarding a birthday cake, and were delighted to be welcomed to our... More 

Helpful?
Thank StrahanDoc
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this review

Dear Valued Guest Thank you for reviewing your recent stay at the Pan Pacific Whistler Mountainside. It is great to note that we have met and exceeded your expectations while you stayed with us. I am happy to hear that our team was helpful and that they were able to give you recommendations for your stay. I do hope that... More 

Warrandyte, Australia
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

This Hotel makes for a really easy, hassle free stay. It is in a prime location with the slopes and lifts at the doorstep and onsite ski/board hire shop. The staff are all super friendly and helpful. The onsite Irish Pub is great! The outdoor (slope side) hot tubs and heated pool are a nice way to relax. Our room... More 

Helpful?
Thank nonianddave
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this review

Dear Noni and Dave Thank you for taking the time to review your recent stay at the Pan Pacific Whistler Mountainside. I am delighted to read that you enjoyed your stay with us, especially the helpfulness of our staff as well as the suite amenities. I am looking forward to welcome you back to our hotel again. Kind regards Malgosia... More 

Sydney, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is the third time over the last 12 year we have stay at the PPM. Here are the reasons we keeps coming back. 1) Great location, very close to the lifts 2) Friendly professional team, who always make you welcome 3) Clean and well kept rooms that are very comfortable 4) Great views of the mountains and Whistler village... More 

Helpful?
Thank Broderick I
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this review

Dear Brod and Helen, Thank you very much for the detailed feedback regarding your recent stay at Pan Pacific Whistler Mountainside. It sounds like your expectations were met and exceeded and all the elements were put together for a successful ski vacation. We always strive to deliver excellent customer service and I am heartened to note that our team is... More 

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