This hotel is in a great location, but getting old on the inside. The carpets are old, and in dire need of replacement - they can only be cleaned so many times... There are no elevators. The atrium is nice but chlorine lingers in the air. The rooms are old, dank, dusty. Will not be returning. more

I booked this hotel wondering how run down it had become. I last stayed 9 years ago and had seen some reviews that made me worry. But our experience was very good. We got an courtyard-view room which had been updated. The beds were nice and linens very new. I did notice that most of the rooms across the hall... more

I found this hotel at the last minute in Vernon, looking for a place with a pool and decent rooms. The hotel is odd as it has no elevator, this is due to the shape and the fact that rooms overlook the pool/atrium. I didn't think I would like my stay at first glance, but it had all the amenities... more

I was in Vernon for a wedding that was taking place at this hotel so the convenience of staying here was great. Proximity to other amenities was also good. There is a Tim Hortons across the street, a 7-11 a block away, a pub that is attached to the hotel as well as a liquor store and a restaurant in... more

Rooms very warm and stuffy even with air conditioing. A sauna like atmosphere for sleeping. Female front desk staff unpleasant and obviously not wanting to go the extra mile to make a customer happy. I found the staff almost confrontational and looking to upset the geust. After mentioning to front desk manager I realized why staff was the way they... more

Stayed one night at this Best Western - August 25th - had planned on staying two but could not take the location. From moment you walk into the hotel you smell the chlorine from the pool - it permeates your room, clothing etc. Hotel not friendly for those who cannot do stairs well. To avoid stairs for a main floor... more

I stayed here for 1 night. The check-in clerk was unfriendly. Although it was 4pm( check in starts at 3pm), my room was still not ready. No apologies were given. The passage to the room is dark, and the carpet is in dire need of replacement. Once you get to your room, it is not too bad. Be prepared for... more

Have stayed here numerous times. Always above average. Rooms are clean and spacious. Pool is great. Atrium restaurants are excellent as is the food quality. Centrally located. Definitely recommended. more

Stayed for 2 nights from 27/6-29/6, booked on a corporate rate. Room size quite good, with connecting rooms. Room facilities are getting old. Bathrooms are quite small, with low water pressure (seems to be perannial problem with most Canadian hotels). Aircon is not powerful enough for the room, had to open windows for ventiliation. Wireless internet doesn't work in rooms... more