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BEST WESTERN PLUS Vernon Lodge & Conference Center

3.0 of 5 3914 32nd Street | Vernon, British Columbia, Vernon, British Columbia V1T 5P1, Canada
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BEST WESTERN PLUS Vernon Lodge & Conference Center
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BEST WESTERN PLUS Vernon Lodge & Conference Center
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286 reviews from our community

Traveler rating
    82
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    53
    32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, New South Wales, Australia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

The pool and hot tub are the best reasons to visit this hotel. They are surrounded by a forest of potted ferns and large trees, and the room boasts multiple skylights to give the illusion of a jungle pool. The rooms were clean, comfortable, and well-appointed, and there is a good pub inside the hotel building. The rooms could use... More 

Was this review helpful? Yes
GMClausLarsen, General Manager at BEST WESTERN PLUS Vernon Lodge & Conference Center, responded to this review

Dear Tripadvisor member, Thank you for taking the time to review your stay with us and especially for detailing some of the issues you encountered. In today’s on-line world there is a multitude of ways to book a hotel, which is good on one hand, but very difficult on another as when booking through a 3rd party we lose the... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We have our annual local family get away at the lodge. It's affordable, the kids love the pool and the hotel service is awesome. Stomach flu hit on the day of this years trip so called to cancel room at very last minute. The front desk was so accommodating and didn't charge anything for the late cancellation. We look forward... More 

Was this review helpful? Yes
GMClausLarsen, General Manager at BEST WESTERN PLUS Vernon Lodge & Conference Center, responded to this review

Dear Tripadvisor Member, Hope you are feeling better…that fly certainly got around and affected a lot of people, guest and staff. I hope we will see you all soon. Best regards Claus Larsen General Manager More 

Kelowna, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is lovely. The jungle like atmosphere and atrium is a delight to be surrounded by. We always like to stay on the main floor with pool access so we can sit outside our room with a glass of wine and it doesn't feel like we're sitting inside of a hotel. The pool is heated so it's fabulous to... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
GMClausLarsen, General Manager at BEST WESTERN PLUS Vernon Lodge & Conference Center, responded to this review

Dear Tripadvisor Member, Thank you for reviewing your stay with us. I am so happy you enjoyed your stay and by the looks of it, you have made a tradition of spending a night here now and again, which of course is something I really appreciate. Hope to see you again soon. Best regards Claus Larsen General Manager More 

Vernon
Contributor
15 reviews 15 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the lodge for New Years Eve along with some family.We both got rooms beside the creek,we were hoping for ground floor rooms so we could sit at the couple of tables put out there.They definitely need more tables and chairs out for their guests.The table that was right in front of our rooms was taken by other... More 

Was this review helpful? Yes
GMClausLarsen, General Manager at BEST WESTERN PLUS Vernon Lodge & Conference Center, responded to this review

Dear Tripadvisor Member, Thank for reviewing your stay with us. New Year ’s Eve is a very busy night here in the Lodge as it is a very popular place to come ring in the New Year in our tropical atmosphere inside the atrium and the poolside rooms are always the first to go. I am glad you enjoyed yourselves... More 

1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

Booked on line with airmiles. I'm very cautious with my credit card so didn't want to leave imprint. Once bitten twice shy. I told the front desk person I want to give a deposit with debit. She rolled her eyes, smirked and in a loud voice said "what? You don't have a credit card?" With a few guests behind in... More 

Was this review helpful? Yes
GMClausLarsen, General Manager at BEST WESTERN PLUS Vernon Lodge & Conference Center, responded to this review

Dear Tripadvisor member, Thank you for your very honest and detailed account of your stay with us. Everything is duly noted and will be part in our on-going training as I fully understand that not all have a credit card, but this is certainly no reason for treating a guest differently. A deposit is required when checking in without a... More 

Surrey, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

- To start, it was more expensive, partly because we made the mistake of just driving there to wait out an overnight highway closure. Charged the premium $129 rate instead of the online $99 rate. Breakfast is NOT included as it was in Toronto. - Check-in was quick and efficient as were directions to our room overlooking the solarium restaurant.... More 

Was this review helpful? Yes
GMClausLarsen, General Manager at BEST WESTERN PLUS Vernon Lodge & Conference Center, responded to this review

Dear Tripadvisor Member, Thanks for taking the time to review your stay with us. We have a variety of room types and these are all priced at different levels according to location, view, configuration etc. The room you were in was indeed more expensive than one of our standard outward facing rooms. I am glad you enjoyed yourselves and didn’t... More 

Kelowna
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 22, 2014

This place is a must stay, the whole place is awesome,great people and QUITE.i have stayed here for years and never disappointed.i suggest if your in vernon stay here.Do yourself a favour stay with a brand name that never lets ya down......

Review collected in partnership with Best Western

Was this review helpful? Yes
GMClausLarsen, General Manager at BEST WESTERN PLUS Vernon Lodge & Conference Center, responded to this review

Dear Tripadvisor member, Thanks for taking the time to review your stay with us. I am so happy you enjoy our facility and staff as we work very hard on a daily basis to make it feel like home to all of our guests. Merry Christmas Best regards Claus Larsen General Manager More 

Lake Country, British Columbia, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed December 14, 2014

The Hotel was beautifully decorated for Christmas with lots of lights. The front desk staff were awesome even with the fact that we had no reservation. We had our dinner in the solarium restaraunt by the creek that flows right through it. Again the Christmas decorations were beautiful and not overdone. The room was clean and the bed comfortable but... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
GMClausLarsen, General Manager at BEST WESTERN PLUS Vernon Lodge & Conference Center, responded to this review

Dear Tripadvisor member, Thank you for reviewing your stay with us. Christmas at The Vernon Lodge is a very special time and I am glad you appreciated the holiday atmosphere we try to create each and single year. We look forward to seeing you again soon. Best regards Claus Larsen General Manager More 

Vancouver, B.C.
Top Contributor
51 reviews 51 reviews
34 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed December 10, 2014

I stayed here for one night. Was a very nice hotel. The staff was very friendly. They checked me in quickly, and I had a sign up that said i was the Guest of the Day. Was a nice touch. Room was very nice. I had a king bed with a Jacuzzi tub in the room. Was upgraded due to... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
GMClausLarsen, General Manager at BEST WESTERN PLUS Vernon Lodge & Conference Center, responded to this review

Dear Tripadvisor member, Thanks for taking the time out of your busy schedule to review your stay with us. We thank you for your loyalty to our brand and look forward to seeing you when travel or business takes you to Vernon again. Best regards Claus Larsen General Manager More 

Kelowna, Canada
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed December 8, 2014

This USED to be the nicest hotel in town, but others surpass The Vernon Lodge now. Rooms need renovating badly. Not just new linens - rooms lack soundproofing, modern heat/ac controls, bathrooms are sadly worn - tubs no longer look or feel clean, just dull and dirty. Attended a catered event and ate in the pub - food overall just... More 

Was this review helpful? Yes
GMClausLarsen, General Manager at BEST WESTERN PLUS Vernon Lodge & Conference Center, responded to this review

Dear Tripadvisor Member, Thank you for reviewing your stay with us, it is comments like these that helps us in planning for the future and get better at what we do and how we do it. We have over the past year and a half been renovation all around the hotel but I suspect that the room you stayed in... More 

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Additional Information about BEST WESTERN PLUS Vernon Lodge & Conference Center

Address: 3914 32nd Street | Vernon, British Columbia, Vernon, British Columbia V1T 5P1, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Vernon
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Vernon Lodge & Conference Center 3*
Number of rooms: 124
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Also Known As:
Best Western Vernon Hotel
Vernon Best Western
Hotel Style:
#1 Green Hotel in Vernon
#2 Business Hotel in Vernon

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