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All 20 Vernon hotels

BEST WESTERN PLUS Vernon Lodge & Conference Center

3.0 of 5 Hotel   |   3914 32nd Street, Vernon, British Columbia V1T 5P1, Canada
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Ranked #7 of 20 hotels in Vernon
A recent review
3 of 5 stars reviewed yesterday
Lyleth Victoria, Canada
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192 people have reviewed this hotel

Traveler rating
    52
    67
    33
    26
    14
See reviews for
63
47
7
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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  • English first
  • German first
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English first
Victoria, Canada
Top Contributor
144 reviews 144 reviews
37 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed yesterday NEW

Our stay was only for one night, but the room was clean, spacious and located in a good area of town to walk around if you desired. It's also conveniently located for a quick escape when you're on business. The front desk was very friendly and our stay was an overall good experience.

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Princeton, Canada
Top Contributor
57 reviews 57 reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 3 weeks ago

For $128 for a night I expected something a lot better----where at least we'd be able to get a good night's sleep. The fan blew cold air...even though we had it turned to 20 celsius, and the walls were paper thin. First we heard their alarm in the middle of the night (abt 3 A.M.). Then a baby crying. Then... More

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GMClausLarsen, General Manager at BEST WESTERN PLUS Vernon Lodge & Conference Center, responded to this review

Dear Tripadvisor Member, Thank you for taking the time review your stay with us. I am truly sorry we didn’t live up to your expectations as this is something we strive to achieve for every guest we have stay with us. In the past we have had issues with not being able to cool down our rooms enough, so it’s... More

1 review
2 of 5 stars Reviewed 4 weeks ago

No hot water for showers in the am. Concern was dismissed at checkout. The outside of the lodge looks old and tired. There was garbage in the parking lot when we arrived. The lobby was nice and the check in girl was great, but the bed was not comfortable, and we would choose to stay somewhere else, which is sad,... More

Review collected in partnership with Best Western

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GMClausLarsen, General Manager at BEST WESTERN PLUS Vernon Lodge & Conference Center, responded to this review

Dear Tripadvisor Member, Thank you for reviewing your stay with us. Having no hot water is certainly not something we wish on anyone and thanks to your comments at the desk during your stay we have now isolated the issue and are currently resolving this and have also ensured that this issue isn’t going to repeat itself by way of... More

Victoria, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 6, 2014

Very helpful front desk staff. Special thanks to Samantha who intercepted a change of travel plans from my airline and made sure I got the message - even after I had checked out. I'm so grateful! The butter chicken at the restaurant was amazing, and goes well with the selection of Okanagan wines. The server and staff at the restaurant... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
GMClausLarsen, General Manager at BEST WESTERN PLUS Vernon Lodge & Conference Center, responded to this review

Dear Tripadvisor Member, Our staff are amazing, I’m so glad you made a point of mentioning this. It always make me happy to hear stories like this as it really enforces what we are all about…That being about People and ensuring they have a great stay. I agree, the butter chicken..One of my personal favorites..is amazing and the Okanagan wines... More

Victoria, Canada
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 5, 2014

It is an average hotel centrally located on highway 97. Tim Horton is across the street, there is another restaurant a walk away from the lobby, and there is a pub, bar and restaurant on site. Staff is very friendly and helpful. As for the room I was in, there were patches on the ceiling and the bathroom ceiling was... More

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GMClausLarsen, General Manager at BEST WESTERN PLUS Vernon Lodge & Conference Center, responded to this review

Dear Tripadvisor Member, I truly appreciate your review. Details such as these helps us improve in all aspects of our operation. We constantly update our facility and rooms and the items you have mentioned are duly noted. Most guests prefer the inside rooms facing our tropical forest due to the unique atmosphere this creates, but these rooms are for the... More

Vernon, Canada
1 review
5 of 5 stars Reviewed February 26, 2014

Poolside room was wonderful to have with the kids. They could just go out and swim and everything was right there. Loved the jungle feel with all the vegetation and river running through the hotel. We had a good breakfast in the restaurant and the food was well presented and tasty.

Review collected in partnership with Best Western

Was this review helpful? Yes
GMClausLarsen, General Manager at BEST WESTERN PLUS Vernon Lodge & Conference Center, responded to this review

Dear Tripadvisor Member, Thanks for taking the time to review your stay with us. I am truly happy you enjoyed your visit and got to play in our tropical jungle. We look forward to seeing you again on a future visit. Best regards Claus Larsen General Manager More

Calgary, Canada
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 18, 2014

Our Calgary-based PW hockey team stayed here for 4 nights during a recent tournament in Vernon. Seven other teams also stayed in this location. Our experience was quite positive - all of our rooms (except one player - this was a huge disappointment) were on the same floor and wing which made organization much easier for the team. The location... More

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GMClausLarsen, General Manager at BEST WESTERN PLUS Vernon Lodge & Conference Center, responded to this review

Dear Tripadvisor Member, Thanks for your review and I hope your team did well in the Coca Cola Classic. I really appreciate all of your comments and the issues are duly noted and will be acted upon. We are the proud host of this tournament for the past 20 plus years and even though having this amount of teams in... More

Revelstoke
1 review
1 of 5 stars Reviewed February 12, 2014

Overall it was one disappointment after the other. Just booking the room was incredibly frustrating. After being on the phone for twenty minutes, the man had me booked in Valemount not Vernon. We were excited to eat in the beautiful restaurant and went down at 6:30. It was very busy and the waitress apologized but they weren't taking any more... More

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GMClausLarsen, General Manager at BEST WESTERN PLUS Vernon Lodge & Conference Center, responded to this review

Dear Tripadvisor Member, Thank you for your detailed review of your stay with us. I am truly sorry you had a bad experience booking directly with the Best Western call centre. On a local basis, we try very hard to educate the people in the call centre when it comes to Canadian properties. The call centre staff have more than... More

Kelowna, Canada
1 review
5 of 5 stars Reviewed February 9, 2014

Such a great hotel for kids. Pool is nice and warm, staff super friendly. We will be back for sure. It helped that the Vernon winter carnival theme was superheroes. Our 3 year old son loved the decor of the hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
GMClausLarsen, General Manager at BEST WESTERN PLUS Vernon Lodge & Conference Center, responded to this review

Dear Tripadvisor Member, Thanks for your review of your stay with us. The yearly Winter Carnival is a very special time here in Vernon with tons of activity around town. Each year our staff go way out of their way to decorate according to the theme and I’m happy to be able to say that again this year, we won... More

Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 4, 2014

A very nice hotel close to amenities as well as skiing. The staff was very friendly and accomodating. The fact that it felt like a mini resort with the creek, plants and pool right in the middle of the building was an added bonus. Very kid friendly and the pool and hot tub temperatures were quiet warm. The atmosphere and... More

Was this review helpful? Yes 1
GMClausLarsen, General Manager at BEST WESTERN PLUS Vernon Lodge & Conference Center, responded to this review

Dear Tripadvisor Member, Your review is very much appreciated as it helps us maintain the course of not only providing you with a great place to stay but also tells us how we are doing when it comes to service and food & beverage. The atrium in the hotel is very unique and creates a fantastic atmosphere for fun in... More

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Additional Information about BEST WESTERN PLUS Vernon Lodge & Conference Center

Also Known As:
Best Western Vernon
Best Western Vernon Hotel
Vernon Best Western
Address: 3914 32nd Street, Vernon, British Columbia V1T 5P1, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Vernon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 20 hotels in Vernon
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Vernon Lodge & Conference Center 3*
Official Description (provided by the hotel):
Three story tropical atrium with natural creek running thru center of hotel. 124 Deluxe guest rooms and suites with many overlooking the garden courtyard, all with complimentary high speed wireless internet. Full service hotel with an indoor pool, hot tub, fitness centre and liquor store. Complimentary served breakfast, Free ample parking. Branches Café, BX Creek Bar & Grill and Checkers Bar & Grill. Conference facilities for up to 700. ... more   less 
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