My wife and I decided to book two nights at the Westin Bear Mountain after her conference in Vancouver. Arriving at the hotel, you can see that the residential complex is under development and looks close to being done.
This is a beautiful hotel and the views are quite spectacular. We came on a nice sunny weekend and could actually...
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Dear jbhubba,
Thank you for taking the time to write about your recent experience at the Westin Bear Mountain. I am sorry to hear that the room was not to your liking and service you received was not up to expectations or our standards.
Please contact our General Manager, Francis Parkinson at francis.parkinson@westinbearmountain.com so that we may follow up with...
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I was thoroughly impressed with my experience at the Westin Bear Mountain. I stayed for a week for work purposes. I didn't have the opportunity to eat in the restaurants or play golf, however the fitness building was wonderful. It highly exceeded my expectations. Just a note: bring your own headphones.
My room was fabulous and I felt quite at...
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Dear mc0z,
We appreciate that you took the time to post a review of your recent stay at the Westin Bear Mountain. We're glad to read that you enjoyed your stay and that the service your received. We're glad that you felt at home - that truly is the best compliment we can receive.
We hope that we have the...
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Do not hesitate to book accommodation at this wonderful resort - and we didn't even golf!! :) General Manager Amy took time to greet me and explain things to us, Christina was also super nice - all staff took time to greet with smiles and friendliness all weekend. I had mentioned in an email that it was our Anniversary and...
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Dear Deelite_Traveller,
We appreciate that you took the time to post your review and recognize some of our excellent associates. We're glad that you enjoyed your stay and all that the resort has to offer.
We look forward to your next stay!
Until then, be well!
Christine Thaler
Revenue Manager
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My husband and I arrived with a warm welcoming from the bellboy. We originally were on the 2nd of 3 floors but had to change rooms because of some energetic kids above us. We placed the phone call to the front desk and there were no issues changing rooms. We lost our golf course view for a parking lot view,...
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Dear funnylove,
Thank you for taking the time to post your review about your recent stay. We're glad to read that you had a relaxing stay. Next time you are in town, please let us know and we'll do our best to secure a kitchenette room with a sink - we have a limited supply of them.
We look forward...
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My daughter and I stayed here with my parents in April. We got adjoining rooms; my parents had a suite with a separate bedroom (one king size bed), sitting room, full kitchen, 1 full bath and one powder room. There was an internal door that connected to our room, which was a standard room with 2 queen size beds, full...
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Dear 3princesas,
Thank you for taking the time to post about your recent stay. We're glad that you enjoyed the convenience of the connecting room to your parents' room. However, I'm sorry to read that you did not find your stay to be a restful one due to the room nearby to you.
We hope that you will have the...
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Awful experience i ever had - no hot water in the middle of shower, toilet got stuck front desk nobody can come to fix. A guy called Kim [--] is extremely rude, refused to help and also insist he is the senior manager of the resort. it is the worst experience i have ever had, DO NOT waste money there!!
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Dear Vivian M,
Thank you for taking the time to post a review about your stay. I apologize for the inconvenience you encountered at the resort The experience you encountered with the lack of hot water is of concern to us. Due to the late hour in which your concerns took place, our team did their best to resolve the...
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worst experience i ever had- no hot water in the middle of shower, toilet got stuck and nobody came to fix it. a guy called ' Kim [---]' is extremely rude and refuse to help in all ways and insist he's the senior manager in the resort(later on i find out he's just a staff who's elder than most of...
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Dear jerrygogo,
Thank you for sharing your concerns regarding your recent stay. I apologize for the inconvenience you and your family experienced during your stay. As the hot water and plumbing issue took place after 11pm, our team felt the quickest way to resolve the issue was to provide you an additional room. We understand that it was inconvenient for...
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My husband and I spent 4 nights for golf, April 4-8, 2012. We were upgraded via SPG points to a 1bdrm suite in Fairways building. The location was excellent, close to golf, restaurants, pubs, and the pool. We had underground parking and a golf course view, 1.5 baths. The suite was much larget than we needed, with a full kitchen,...
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Dear petemare,
We appreciate that you took the time to write such a thorough review on our Resort. We're so glad that you enjoyed your stay, your rounds of golf and the One Bedroom Suite in our Fairways Building. We can't wait to see you again too!
Until then, be well!
Christine Thaler
Revenue Manager
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Really beautiful property and wonderful rooms. Very new and clean. But there is not much to do here. We came for 4 nights over Spring Break and this giant complex was a ghost town. The pool is pretty small for such a large property. It must be swamped in the summer ! We paid to upgrade to a 1 bedroom...
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Dear Fairbankssheila,
Thank you for taking the time to post feedback on your recent experience. I'm glad to read that for the most part you enjoyed your stay though I'm sorry that you found the location of your room unsatisfactory. Despite the overall appearance of the resort being quiet, Spring Break was a busier week for us and we had...
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Sante Spa is a little gem in Victoria! My friend and I spent an amazing afternoon being pampered and spoiled while enjoying one of the spa's signature treatments - we highly recommend the Quartz Crystal Facial Experience. The spa is peaceful, serene and full of little details that allow for a surreal and superb experience of relaxation! Jen and her...
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Dear Tonja D,
Thank you very much for taking the time to let us know about your Sante Spa experience. we agree that Jen and her team are incredible. We look forward to seeing you again soon!
Until then, be well!
Christine
Revenue Manager
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