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All 57 Victoria hotels

Capital City Center Hotel

3.0 of 5 Hotel   |   1961 Douglas Street, Victoria, British Columbia V8T 4K7, Canada (Formerly City Center Hotel)
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Capital City Center Hotel
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46%
Ranked #43 of 57 Hotels in Victoria
A recent review
3 of 5 stars reviewed 5 days ago
496MandyD Vancouver, B.C.
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41 reviews from our community

Traveler rating
    7
    12
    13
    4
    5
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6
13
5
4
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Vancouver, B.C.
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel has newly renovated rooms. Our room was a little small but for the price we did not mind. The bed was very comfortable the only thing was the pillows were flat. The pool area is nice and they serve food and drinks there. Everything was in walking distance and we did not need a taxi anywhere. It's a... More

Was this review helpful? Yes 1
Vancouver, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for two night durning the September long weekend. The hotel was about a 15 min walk to the downtown/wharf. The rooms were a good size clean and looked recently renovated. The bathroom was also renovated but still had the older tub but it was clean. The staff were friendly. Would definitely stay here again.

Was this review helpful? Yes 3
Mahone Bay, Canada
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed there for ten days this month, it was clean, staff were friendly and helpful, we had a kitchenette suite and it was great! The pool was warm and clean, the service was good. There was a bus stop very close by and downtown was also a 5 min walk away. We will definitely come back! Thank you to... More

Was this review helpful? Yes 2
Toronto, Ontario
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is good and clean, me and my husband had a comfortable stay in here.Just enough for the price we paid.Excellent location to everywhere like downtown victoria it's just 10 mins walk away, even the bus stop going to butchart garden bus 75 & going to BC ferry 70x & 72 is just across the hotel.

Was this review helpful? Yes 2
Brisbane, Australia
Contributor
20 reviews 20 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 8, 2014

Hotel room is clean, but our air conditioner doesn't seem to cool, as we are out most of the day, I left a message in the room for the air-conditioner to be repaired, that doesn't seem to have happened. Luckily it isn't too hot. The hotel is quite central to Downtown/Harbour. We walked to China town and had dinner there.... More

Was this review helpful? Yes 2
Yakima, Washington
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 8, 2014

We had never been to Victoria so knew nothing about locations in the city. We mistakenly thought a hotel that advertised as centrally located would be just that. Don't be misled. It may be in the center of town but also surrounded by vacant buildings and empty store fronts and more than a 20 minute hike to the shopping and... More

Was this review helpful? Yes 1
Columbus, Ohio
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2014

Our vacation was saved thanks to their help, but it was not just our situation. From the front desk to the manager, everyone went above and beyond the level of service I have EVER received, even from five star hotels. The amenities were sufficient, clean, and open. But overall, customer service was hands down the best in Victoria. If you... More

Was this review helpful? Yes 1
West Palm Beach, Florida
Top Contributor
215 reviews 215 reviews
33 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed July 29, 2014

Even though this hotel is several blocks from the tourist area in Victoria, the local bus system makes transportation easy. It is near China Town which is small but interesting. The room was convenient, the wifi worked well and the service at the front desk was friendly and efficient. Our room truly was smoke free and I did not have... More

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Surrey, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 25, 2014 via mobile

Would never recommend this hotel. I booked this place because we were just staying in the city for a night and my two kids wanted to stay in a place with a pool. Once we checked in, we were told that the pool is under maintenance, rather the whole hotel seems to be under maintenance. Normally every hotel has some... More

Was this review helpful? Yes 1
TTGeneralManager, General Manager at Capital City Center Hotel, responded to this review

I would like to thank you for taking the time to write a review. Your comments help us with our training and commitment to improving customer service. I have to admit that I was perplexed by your comments about the room amenities, as I personal delivered several tea bags to your room within minutes of you checking in as per... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 22, 2014

Hotel a little below average. Staff pleasant but seemed details were lost on them. Supposed to be non smoking in the hotel and the small covered garage area leading into the lobby. The only entrance and exit. Although no smoking signs were present, no one enforced them. We had to walk through the disgusting smoke from people smoking right outside... More

Was this review helpful? Yes 1
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Additional Information about Capital City Center Hotel

Address: 1961 Douglas Street, Victoria, British Columbia V8T 4K7, Canada (Formerly City Center Hotel)
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range (Based on Average Rates): $
Hotel Class:3 star — Capital City Center Hotel 3*
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Also Known As:
City Hotel Victoria
Travellers Hotel Victoria
Travellers Hotel City Center

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