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All 57 Victoria hotels

Arbutus Inn

2.0 of 5 Hotel   |   2898 Douglas St, Victoria, British Columbia V8T 4M9, Canada (Formerly Travellers Inn Central) (Burnside)
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Arbutus Inn
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74%
Ranked #27 of 57 hotels in Victoria
A recent review
4 of 5 stars reviewed 3 days ago
KpjmSunshineCoast Sunshine Coast, BC
  • Overview
  • Reviews (109)
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109 people have reviewed this hotel

Traveler rating
    47
    33
    21
    6
    2
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29
32
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11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Sunshine Coast, BC
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

booked this one based on availability and TA ratings. driving to the address and finding the hotel in behind the truck rental place brought on the thought 'oh oh'. well this was a surprise. maybe because we expected dump and found something very different. ok folks, this is advertised as a 2 star hotel. fair enough. we found our room... More

Was this review helpful? Yes 2
Tel Aviv, Israel
Top Contributor
71 reviews 71 reviews
55 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

While visiting Victoria, I stayed two nights at the Arbutus Inn. When I arrived I found it a bit difficult to find the hotel, since it is in the same site as National rental company. I asked at a nearby hotel and they explained to me where it is. The room was reasonably sized. The furniture is a bit dated,... More

Was this review helpful? Yes 2
Langley
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here recently at the Arbutus for 7 month's while working at UVIC. Staff was always accommodating, helpful, and friendly. Any issues or replacement item's needed for my room was promptly taken care of. Bed was comfortable and room quiet. So close to Restaurants and a Mall, I left the car in the parking lot at the Inn most... More

Was this review helpful? Yes 2
Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I just had the unenviable task of finding accommodations for approximately 225 employees to work in Victoria for two weeks during the height of the tourist season. The management and staff of the Arbutus Inn went far above and beyond to accommodate our needs. • In an extremely crowded hotel, they were able to squeeze in bookings for some last... More

Was this review helpful? Yes 1
SEQUIM
Top Contributor
78 reviews 78 reviews
32 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed June 16, 2014

This property is currently being remodeled. There are comfortable new beds, new carpets, and other new amenities. Staff is very pleasant and helpful. While the location is a short distance from downtown, it is only a couple of blocks from a major shopping mall. There's a restaurant across the street and other options within a few blocks. Only knock on... More

Was this review helpful? Yes 1
ArbutusInn, Manager at Arbutus Inn, responded to this review

The management and staff would like to thank you for your review on Tripadvisor. We are glad you had a great stay with us. As for the air conditioner, we are already working to replace them with much more efficient ones. Thank you once again and hopefully will will see you again soon!! More

Kelowna, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 21, 2014

We stayed there four nights. The beds were very comfortable and the room service was excellent. Near to the inner harbour and the main attractions of Victoria. Neighborhood is good and there is a convenience store within two minutes walk. We stayed there in Victoria Day and the rally passed through the Douglas St. which is in front of the... More

Was this review helpful? Yes 3
ArbutusInn, Manager at Arbutus Inn, responded to this review

The management and staff would like to thank you for your review on Tripadvisor. We are glad to ready that you enjoyed your stay with us. We look forward to having you as our guest again in the future. Thank you. More

Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2014 via mobile

I highly reccommend this hotel to everyone that comes to Victoria! The service was fantastic from the moment we walked in. They made sure we were well taken care of and even helped us with our bags to the room! The room was very clean and much nicer than it appears in the pictures. As this was our first time... More

Was this review helpful? Yes 1
ArbutusInn, Manager at Arbutus Inn, responded to this review

Thank you very much for the wonderful review on Tripadvisor. We are all so happy that you enjoyed your stay at the Arbutus Inn. We look forward to having you as a guest again on your next trip to Victoria. Thank you. Hotel Manager More

Victoria, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 17, 2014

The staff are friendly, attentive, and very helpful. Our group booking went off without a hitch, and everyone in our crew was happy there. The National Car rental in the lobby just made things even easier.

Was this review helpful? Yes 2
ArbutusInn, Manager at Arbutus Inn, responded to this review

Thank you so much for booking your group into the Arbutus Inn and writing a review on Tripadvisor. It was our pleasure to have your group stay with us. Everyone seemed to really be enjoying their vacation and exploring the Island with all the wonderful things to see and do. All the best to you and again thank you for... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 18, 2014

We went there for two nights. First impression was the stinky lobby(if we could call that area lobby). Nobody greets us. The building looks very old. The room was stinky as well. The thermostat didn't work and we should sleep on the open window. The washroom's door can't lock at all. I won't recommend it to anybody. There are a... More

Was this review helpful? Yes 2
ArbutusInn, Manager at Arbutus Inn, responded to this review

Dear Mia54321 Thank you for our review on Tripadvisor. I am sorry to read that you did not have a great stay at our hotel. I just wish you had brought forth your comments to us at the front desk or me directly while you were here. We have done a lot of upgrades through out the hotel including the... More

Edmonton, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 4, 2014

We arrived on Dec 21st after a very long drive and stayed 9 nights...very clean rooms with comfy beds. The staff is incredible here - very friendly and really fast wtih every request. Called for towels a few times and within a minute they were at the door with more. I was very impressed and would not hesitate to recommend... More

Was this review helpful? Yes 2
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Additional Information about Arbutus Inn

Address: 2898 Douglas St, Victoria, British Columbia V8T 4M9, Canada (Formerly Travellers Inn Central)
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Burnside
Price Range (Based on Average Rates): $
Hotel Class:2 star — Arbutus Inn 2*
Reservation Options:
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Also Known As:
Arbutus Hotel Victoria
Travellers Hotel Victoria
Travellers Hotel Central

19 photos of this hotel

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Amenities

Free High Speed Internet ( WiFi ) Free Parking Kitchenette Wheelchair access
Hotel Style
#4 Best Value Hotel in Victoria #20 Business Hotel in Victoria
Hotel Class
Official Description (provided by the hotel)
Arbutus Inn is located in Victoria, British Columbia and offers 52 guest rooms. All guest rooms are non smoking and have private bath, air conditioning and in room coffee/tea. Free parking and free hotel WiFi. ... more   less 
Number of rooms
52

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