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Arbutus Inn

2898 Douglas St, Victoria, British Columbia V8T 4M9, Canada (Formerly Travellers Inn Central)
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131 reviews from our community

Traveler rating
    58
    35
    28
    7
    3
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36
39
23
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nanaimo, Canada
1 review
5 of 5 stars Reviewed 1 week ago

I stayed here again on a recent trip to Victoria, this Inn has become my usual place to stay. It's a great location, close to shopping and downtown; everywhere I wanted to visit. The staff are very friendly and helpful. The rooms are incredibly clean and very quiet. I highly recommend this Inn for it's reasonable rates, with above average... More 

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Cobourg, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

This Inn was recommended by National Car Rental, of which they also have a car rental at this property. We had no reservations, so we didn't know what to expect. The room was very clean and comfortable, a little small and even though it had two queen beds it was only big enough for two people. If they downsized the... More 

Was this review helpful? Yes 1
Victoria, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 7, 2014

Great stay, nice and quiet, with friendly staff. Room was very clean and had a warm atmosphere. Close to downtown, with a mall close by and eateries. On the main bus route and laundromat close by. Also a liquor store just across the street.

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 6, 2014

location is ok. The better part for me is that it is affordable. Very good relation quality price. It's old but clean and spacious. The beds are comfortable and the staff are nice. Not a luxury room, but compared to the other prices we found, that was the best deal we could find. I would recommend it to those who... More 

Was this review helpful? Yes 2
Halifax, Nova Scotia, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 18, 2014

Our family was looking for one night accommodation in Victoria that was affordable and centrally located.This hotel met all our needs. Our room was tastefully decorated, clean and the price was right. The front desk staff was helpful, friendly and accommodated us immediately when we requested a room type change at the last minute. We enjoyed a great show downtown... More 

Was this review helpful? Yes 3
Wellington, New Zealand
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 9, 2014

Good location with parking and on Bus Routes to downtown.Rooms were clean and comfortable although rather cramped with the 2 beds.Not a major problem as we were not in the room for long ABC Country Diner next door did a good breakfast and gives discount to guests.

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1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 23, 2014

As we checked into this hotel the front desk clerk stated that he would do a preauth transaction on my credit card for a damage deposit. I wasn't worried until I looked at the amount of about $500.00. When I asked the front desk clerk about the amount. He rolled his eyes and began telling me it was for my... More 

Was this review helpful? Yes 5
ArbutusInn, Manager at Arbutus Inn, responded to this review

Dear Michal I, Thank you for your review on Tripadvisor. We do explain on our website and with booking.com which was the reservation site you booked thought that a preauth deposit is required at check in. We take a preauth of your full stay plus a deposit. Your credit card is only then completed at check out for the room... More 

Senior Contributor
26 reviews 26 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 20, 2014

It is a clean, comfortable hotel but does not include breakfast in the rate. for the price should be included. recommended for comfortable sleeping. Better than nothing!!! Simple decoration. And good parking. I think is a little expensive.

Was this review helpful? Yes 1
vancouver
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 12, 2014

great hotel it was very clean and very quite also,awesome location close to downtown,mayfair shopping mall which is also awesome,very nice helpful staff,would stay here again for sure,good value at this hotel,nice modern rooms,

Was this review helpful? Yes 1
Contributor
15 reviews 15 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 10, 2014

Staff was a great plus, always friendly and helpful. We stayed there for 4 nights and the room was quiet and rather clean. However, what kind of bothered me was the hair on my fresh towel (obviously someone elses since they were dark and thick while mine are blonde and thin). Also if you want to walk downtown prepare for... More 

Was this review helpful? Yes 1
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