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Arbutus Inn

Hotel website
2898 Douglas St, Victoria, British Columbia V8T 4M9, Canada (Formerly Travellers Inn Central)
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Arbutus Inn
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140 Reviews from our TripAdvisor Community

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Traveler rating
    62
    38
    29
    8
    3
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43
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14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
  • All months
    (140)
  • Mar-May only
    (20)
  • Jun-Aug only
    (58)
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    (49)
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    (13)
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Vancouver, Canada
Level Contributor
92 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed here for 2 1/2 weeks for work. I did not pay so not sure of the usual price but our group price (there were a lot of us) was amazing. The place doesn't look good from the outside - the property is shared with National Car Rental (they also share the check-in desk) so lots of cars on... More 

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1 review
3 of 5 stars Reviewed 2 weeks ago

My wife and I chose this hotel primarily because of the price. It is indeed a good value and on average about $30 to $40 cheaper than comparable hotels closer to Victoria's inner harbor, and the inner harbor is available by bus. Having said that, I missed being closer to the inner harbor. Choices of restaurants within 15-min walking distance... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

My family loves staying here. The front desk staff are always so friendly and welcoming and the rooms are clean and comfy, and quiet. We have a young child and its imperative that we not hear party people etc and not once have we had an issue with sound. Its in a very central location and easy to find. Have... More 

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Royston, United Kingdom
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had 2 nights here in order to visit the lovely town of Victoria and the plus for us was that we didn't need to use our car. There are many buses just outside and if you want a walk it is about half an hour to downtown. Comfortable beds and two of them and easy to find on main... More 

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ArbutusInn, Manager at Arbutus Inn, responded to this review

Thank you for taking the time to review the Arbutus Inn on Tripadvisor. I am glad you enjoyed your time in Victoria. It was great having you stay with us....Thank you once again. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel with my Dad during a short visit to Victoria. The hotel is situated in central Victoria which makes it easy to get around. Clean rooms, comfortable beds, great friendly staff and for a great price. Would defiantly return to this hotel when we visit Victoria again!

Was this review helpful? Yes 1
ArbutusInn, Manager at Arbutus Inn, responded to this review

Thank you for your review on Tripadvisor. We really appreciate your feedback. Thank you for your wonderful comments....We hope you enjoyed your time in Victoria......Thank you once again. More 

Cumberland, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My family and I were there for a weekend and the rooms were clean. The staff was friendly and knowledgeable for great places to go and see with small children and everything is with in walking distance. There was very minimal road noise. Then I was in a car accident while I was there and thank goodness there is a... More 

Was this review helpful? Yes 1
ArbutusInn, Manager at Arbutus Inn, responded to this review

Thank you so much for your review on Tripadvisor. Your comments are wonderful about the hotel and the staff. Were are sorry to hear about your car troubles....We are glad that National was able to help you out. Our guest really appreciate that we have a National Car Rental counter in the lobby of the hotel. All the best to... More 

Waimanalo, Hawaii
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Clean, competent rooms, though a bit small. Surprisingly quiet for being on a main road, place is set back enough from the road with no noticeable traffic noise. Big drawback - no morning coffee - though on weekday mornings, two excellent & funky local coffee places are within a short walk. Helpful front desk staff. Good price point & walk-in... More 

Was this review helpful? Yes 1
ArbutusInn, Manager at Arbutus Inn, responded to this review

Dear STCraw, Thank you for your review on Tripadvisor. Glad to see that you found the funky coffee places close to the hotel. If you do stay with us again just ask at the front desk how the water boiler/coffee maker works in the hotel rooms. We have changed the way our in room coffee is made to be able... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Overall standard was below average for this price-range:: 1. generally, older property in need of refurbishment; 2. outside of the lobby area, doesn't feel clean; 3. room service inadequate; 4. towels very thin, like a "budget" hotel. 5. utensils in family/efficiency-rooms are spare and stove, etc. soiled and dirty. 6. no sound insulation room-to-room, sounds like your neighbours are showering... More 

Was this review helpful? Yes 1
ArbutusInn, Manager at Arbutus Inn, responded to this review

Thank you for reviewing your stay at the Arbutus Inn on Tripadvisor. I am disappointed to read that the first and only post this reviewer has ever made on Tripadvisor is not a positive one about their long term stay with us. As everyone knows there are two sides to every story. Yes our hotel is a bit older property... More 

Marysville, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 31, 2015

We stayed at this hotel May 25-27, 2015. We were so pleased with this hotel considering how affordable it was. I wasn't expecting much due to the cost, but there were so many good reviews so we figured "we'd give it a try". So thankful for the reviews - that's the only reason we stayed at this hotel. We were... More 

Was this review helpful? Yes 1
Nanaimo, Canada
1 review
5 of 5 stars Reviewed May 20, 2015

I stayed here again on a recent trip to Victoria, this Inn has become my usual place to stay. It's a great location, close to shopping and downtown; everywhere I wanted to visit. The staff are very friendly and helpful. The rooms are incredibly clean and very quiet. I highly recommend this Inn for it's reasonable rates, with above average... More 

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