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Arbutus Inn

2.0 of 5 2898 Douglas St, Victoria, British Columbia V8T 4M9, Canada (Formerly Travellers Inn Central)
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Arbutus Inn
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129 reviews from our community

Traveler rating
    57
    34
    28
    7
    3
See reviews for
35
39
22
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Victoria, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great stay, nice and quiet, with friendly staff. Room was very clean and had a warm atmosphere. Close to downtown, with a mall close by and eateries. On the main bus route and laundromat close by. Also a liquor store just across the street.

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Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

location is ok. The better part for me is that it is affordable. Very good relation quality price. It's old but clean and spacious. The beds are comfortable and the staff are nice. Not a luxury room, but compared to the other prices we found, that was the best deal we could find. I would recommend it to those who... More 

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Halifax, Nova Scotia, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

Our family was looking for one night accommodation in Victoria that was affordable and centrally located.This hotel met all our needs. Our room was tastefully decorated, clean and the price was right. The front desk staff was helpful, friendly and accommodated us immediately when we requested a room type change at the last minute. We enjoyed a great show downtown... More 

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Wellington, New Zealand
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 9, 2014

Good location with parking and on Bus Routes to downtown.Rooms were clean and comfortable although rather cramped with the 2 beds.Not a major problem as we were not in the room for long ABC Country Diner next door did a good breakfast and gives discount to guests.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 23, 2014 via mobile

As we checked into this hotel the front desk clerk stated that he would do a preauth transaction on my credit card for a damage deposit. I wasn't worried until I looked at the amount of about $500.00. When I asked the front desk clerk about the amount. He rolled his eyes and began telling me it was for my... More 

Was this review helpful? Yes 1
ArbutusInn, Manager at Arbutus Inn, responded to this review

Dear Michal I, Thank you for your review on Tripadvisor. We do explain on our website and with booking.com which was the reservation site you booked thought that a preauth deposit is required at check in. We take a preauth of your full stay plus a deposit. Your credit card is only then completed at check out for the room... More 

Senior Contributor
22 reviews 22 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 20, 2014

It is a clean, comfortable hotel but does not include breakfast in the rate. for the price should be included. recommended for comfortable sleeping. Better than nothing!!! Simple decoration. And good parking. I think is a little expensive.

Was this review helpful? Yes 1
vancouver
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 12, 2014

great hotel it was very clean and very quite also,awesome location close to downtown,mayfair shopping mall which is also awesome,very nice helpful staff,would stay here again for sure,good value at this hotel,nice modern rooms,

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 10, 2014

Staff was a great plus, always friendly and helpful. We stayed there for 4 nights and the room was quiet and rather clean. However, what kind of bothered me was the hair on my fresh towel (obviously someone elses since they were dark and thick while mine are blonde and thin). Also if you want to walk downtown prepare for... More 

Was this review helpful? Yes 1
Seattle
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 8, 2014

The other reviews and the pictures led to a very disappointing experience. The hotel is located on Douglas Street in the middle of industrial/parking lots/businesses. The reception area reeked of smoke. The rooms were stale. The windows had a lock, but our window could still be opened. (When we called the attendant regarding the problem he did not offer help.... More 

Was this review helpful? Yes 2
ArbutusInn, Manager at Arbutus Inn, responded to this review

Dear SeattleGin, Thank you for your review on Tripadvisor. I am very sorry to hear that you were disappointed in your stay. I wish you had contacted me directly during your stay or even after you left so I could have make your stay right and addressed your concerns. You can still do so if you would like. I can... More 

Nanaimo, Canada
1 review
5 of 5 stars Reviewed September 3, 2014

Exceptional Service by all staff, a very nice change. Love the Non-Smoking! Rooms were very clean and beds very comfy with above-average linens. It was surprisingly very quiet considering you are next to a major road. Great location, close to Shopping Malls and Downtown. We will definitely stay there again.

Was this review helpful? Yes
ArbutusInn, Manager at Arbutus Inn, responded to this review

Dear Theresa W, Thank you for your review on Tripadvisor We appreciate you kind words and we will also pass them onto our housekeeping department. Thank you once again. More 

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Additional Information about Arbutus Inn

Address: 2898 Douglas St, Victoria, British Columbia V8T 4M9, Canada (Formerly Travellers Inn Central)
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Burnside
Price Range (Based on Average Rates): $
Hotel Class:2 star — Arbutus Inn 2*
Number of rooms: 52
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Also Known As:
Arbutus Hotel Victoria
Travellers Hotel Victoria
Travellers Hotel Central
Hotel Style:
#2 Best Value Hotel in Victoria
#25 Business Hotel in Victoria

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