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Sandman Hotel Victoria

2852 Douglas Street, Victoria, British Columbia V8T 4M5, Canada
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Sandman Hotel Victoria
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Ranked #46 of 58 Hotels in Victoria
A recent review
4 of 5 stars reviewed 2 days ago
SurfAwave85 San Francisco, California, United States
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109 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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San Francisco, California, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Booked a room here after having a HORRIBLE stay over at the Comfort Inn just a few blocks away. The Comfort Inn was SO bad that it made this place seem like the Taj Mahal. Rooms as ok, pool was awesome, not very noisy. Pretty average hotel so not too bad.

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Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I had a meeting in Victoria at the Delta (which was beautiful) and a coworker was staying at the Sandman so I stayed there for one night. All of the other reviews are correct, run down, tired and I found the wifi really frustratingly slow. I wish that I'd stayed at the Delta! Don't bother staying here!

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Travelers are raving about these Victoria hotels

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It is ok hotel and a Clean hotel, far way to Victoria downtown. I was disappointed was so far way from downtown. We were plan to walk to downtown, no way with my 4 and 2 years old. Hotel itself need some new update, bathroom was old.and Bathtub was small.

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generalhospitality, General Manager at Sandman Hotel Victoria, responded to this review

Thanks so much for your feedback Vicki Lili. We appreciate it. We pride ourselves on the cleanliness of our hotel and will be sure to share your feedback with all of our housekeeping team. Most of our guests prefer our location to the inner harbour area as we are centrally located and 20 minutes walk to the inner harbour or... More 

Delta, BC
Level Contributor
73 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed here for one night on business. Overall it was a disappointing experience mixed with a couple of positives. I didn't feel like I got good value for the amount paid even though I was on a relatively inexpensive corporate rate. Upside: Very friendly check-in experience. The property is easy to find and is about midway between the downtown/harbour and... More 

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Nanaimo, Canada
Level Contributor
75 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed April 25, 2015

I've stayed here many times over the years. I choose it because it has one of the best pools in Victoria, it has free parking, and it is very conveniently located. The rooms are always clean and the beds always comfortable. I don't give it a very high rating because it is really looking tired - many areas need repair... More 

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generalhospitality, General Manager at Sandman Hotel Victoria, responded to this review

Thank you so much for your feedback regarding your recent stay with us. We value the feedback and thank you for the wonderful compliments. We pride ourselves on the cleanliness of our rooms and I will be sure to share this with the rest of our team. Our rooms are constantly undergoing upgrades to meet the needs and wants of... More 

Nanaimo, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 18, 2015

Ended up booking their Jacuzzi suit (room 311) as they were sold out of regular rooms. Arrived at 4pm and the room wasn't ready. No big deal we went to our friends room for a drink and our room was ready within a half an hour. The room was definitely used. The jacuzzi tub looked stained and had some stress... More 

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generalhospitality, General Manager at Sandman Hotel Victoria, responded to this review

Thanks for your feedback regarding your recent stay with us. I am sorry for the experience in which you encountered and can assure we value your feedback and will act upon it. As the jacuzzi tubs are the original tubs we are looking at having these tubs refinished in the near future. They work great however as any shower tub... More 

Halfmoon Bay, Canada
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed March 26, 2015

Beware of the underground parking! My husband chose this hotel becase it had secure parking. But his bike was ripped off,as he loaded it and went back after a couple of trips to fill his saddle bags, No cameras were working. Managment did not compensate in any way! Cops were Involved. I had recommended this hotel.... Never again

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generalhospitality, General Manager at Sandman Hotel Victoria, responded to this review

I want to apologize to Patty031 for the challenges experienced during your stay, I invite you to contact me directly at 1-250-388-0788. Ext 7109 I also want to clarify that the motorcycle was not stolen, however, items left in the saddle bags were. For the safety and security of our guests, we have a well-lit, locked garage that can only... More 

Vancouver Island, Canada
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 19, 2015

Stayed over for one night for business. Stayed in a King Room. Room was very clean, comfortable and had all amenities I needed. Check-in was easy, friendly and helpful. Parking was free, wi-fi was free. Security at night was reassuring. Brian the General Manager was very accommodating. Highly Recommend this property for a good experience at a reasonable price.

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generalhospitality, General Manager at Sandman Hotel Victoria, responded to this review

Thanks so much for your kind words. We value the guest experience and I am so glad that you thouroughly enjoyed your stay with us and we look forward to seeing you again real soon. Kindest Regards, Brian Johnson General Manager More 

Horam, United Kingdom
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed January 3, 2015

Arrived by 70X Downtown Express bus from Swartz Bay ferry terminal, alighting at the stop on Hillside off Blanshard, just before the bus turns left onto Douglas Street. Even with luggage it was fairly easy to cross the busy road junction towards the hotel which you can see from there. As my old "Rider's Guide" Victoria bus timetable was dated... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 1, 2015 via mobile

Poor experience. Pet friendly means you get to hear other people's dogs bark all night. The key card system failed (must have a card to use elevator stairs) we had random people banging on our door at 3:30am... How did they get to our floor without a key card? staff approached them but left them in the hall to still... More 

Was this review helpful? Yes 1
generalhospitality, General Manager at Sandman Hotel Victoria, responded to this review

Thank you for your feedback regarding your most recent stay with us. I do apologize for the experience in which you encountered regarding the noise on your stay New Years Eve. We take great measures to ensure minimal noise throughout the entire hotel. This includes many hallway walks to ensure all noise is minimal. As you stated our hotel is... More 

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