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Sandman Hotel Victoria

2852 Douglas Street, Victoria, British Columbia V8T 4M5, Canada
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Sandman Hotel Victoria
Best prices for: 1 room 1 guest
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Ranked #44 of 58 Hotels in Victoria
A recent review
3 of 5 stars reviewed 4 weeks ago
Brenda M Nanaimo, Canada
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104 reviews from our community

Traveler rating
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    44
    13
    8
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nanaimo, Canada
Top Contributor
75 reviews 75 reviews
46 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I've stayed here many times over the years. I choose it because it has one of the best pools in Victoria, it has free parking, and it is very conveniently located. The rooms are always clean and the beds always comfortable. I don't give it a very high rating because it is really looking tired - many areas need repair... More 

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generalhospitality, General Manager at Sandman Hotel Victoria, responded to this review

Thank you so much for your feedback regarding your recent stay with us. We value the feedback and thank you for the wonderful compliments. We pride ourselves on the cleanliness of our rooms and I will be sure to share this with the rest of our team. Our rooms are constantly undergoing upgrades to meet the needs and wants of... More 

Nanaimo, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 18, 2015

Ended up booking their Jacuzzi suit (room 311) as they were sold out of regular rooms. Arrived at 4pm and the room wasn't ready. No big deal we went to our friends room for a drink and our room was ready within a half an hour. The room was definitely used. The jacuzzi tub looked stained and had some stress... More 

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generalhospitality, General Manager at Sandman Hotel Victoria, responded to this review

Thanks for your feedback regarding your recent stay with us. I am sorry for the experience in which you encountered and can assure we value your feedback and will act upon it. As the jacuzzi tubs are the original tubs we are looking at having these tubs refinished in the near future. They work great however as any shower tub... More 

Halfmoon Bay, Canada
Contributor
12 reviews 12 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 26, 2015

Beware of the underground parking! My husband chose this hotel becase it had secure parking. But his bike was ripped off,as he loaded it and went back after a couple of trips to fill his saddle bags, No cameras were working. Managment did not compensate in any way! Cops were Involved. I had recommended this hotel.... Never again

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generalhospitality, General Manager at Sandman Hotel Victoria, responded to this review

I want to apologize to Patty031 for the challenges experienced during your stay, I invite you to contact me directly at 1-250-388-0788. Ext 7109 I also want to clarify that the motorcycle was not stolen, however, items left in the saddle bags were. For the safety and security of our guests, we have a well-lit, locked garage that can only... More 

Vancouver Island, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 19, 2015

Stayed over for one night for business. Stayed in a King Room. Room was very clean, comfortable and had all amenities I needed. Check-in was easy, friendly and helpful. Parking was free, wi-fi was free. Security at night was reassuring. Brian the General Manager was very accommodating. Highly Recommend this property for a good experience at a reasonable price.

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generalhospitality, General Manager at Sandman Hotel Victoria, responded to this review

Thanks so much for your kind words. We value the guest experience and I am so glad that you thouroughly enjoyed your stay with us and we look forward to seeing you again real soon. Kindest Regards, Brian Johnson General Manager More 

Horam, United Kingdom
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 3, 2015

Arrived by 70X Downtown Express bus from Swartz Bay ferry terminal, alighting at the stop on Hillside off Blanshard, just before the bus turns left onto Douglas Street. Even with luggage it was fairly easy to cross the busy road junction towards the hotel which you can see from there. As my old "Rider's Guide" Victoria bus timetable was dated... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 1, 2015 via mobile

Poor experience. Pet friendly means you get to hear other people's dogs bark all night. The key card system failed (must have a card to use elevator stairs) we had random people banging on our door at 3:30am... How did they get to our floor without a key card? staff approached them but left them in the hall to still... More 

Was this review helpful? Yes 1
generalhospitality, General Manager at Sandman Hotel Victoria, responded to this review

Thank you for your feedback regarding your most recent stay with us. I do apologize for the experience in which you encountered regarding the noise on your stay New Years Eve. We take great measures to ensure minimal noise throughout the entire hotel. This includes many hallway walks to ensure all noise is minimal. As you stated our hotel is... More 

Richmond, British Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed December 18, 2014

I have read some of the previous reviews, I was wondering if I was at the same location or the folks were looking for a 5 Star hotel at the cost of a 2 star. Yes each of us have our own tastes and idiosyncrasies but I am a realist, you get what you pay for. In this instance I... More 

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Victoria, Canada
1 review
2 of 5 stars Reviewed December 12, 2014

There are better choices for a hotel in Victoria. Only positive thing I can say is the location. Wasn't the cheapest hotel, the beds were uncomfortable, the room was lacking in features (only a few TV channels, no fridge, no microwave) and the bathroom was dirty.

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Travelers are raving about these Victoria hotels

Kamloops, Canada
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 5, 2014

If your looking for a five star hotel them keep looking. If your looking for good value ten this hotel offers clean rooms, good location and has good staff. Some of the hotel has been renovated and some of it is older. We paid 89/ night and felt we got good value.

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Vancouver
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed October 26, 2014

Staying at this location only because we had a last minute need to come to Victoria for one night and had a free night from the Sandman Lucky 13 program. I normally only stay at Sandman Signature hotels as I've learned from experience that the regular Sandman Hotels are not great, this one was no different. The hotel has had... More 

Was this review helpful? Yes 1
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