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Sandman Hotel Victoria

2852 Douglas Street, Victoria, British Columbia V8T 4M5, Canada
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1 room 1 guest
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Sandman Hotel Victoria
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122 Reviews from our TripAdvisor Community

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Traveler rating
    14
    32
    51
    16
    9
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29
34
10
29
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (122)
  • Mar-May only
    (26)
  • Jun-Aug only
    (56)
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  • Dec-Feb only
    (10)
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Long Beach, California, United States
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I booked this hotel by mistake, thinking it was closer to my daughter's apartment. I discovered that the hotel was clean and well maintained. Most of the staff were well informed, helpful and courteous. The location was very close to downtown and the university. The only negative was the restaurant. Service was literally non-existent. The food was poor and over... More 

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2 reviews
1 of 5 stars Reviewed 1 week ago

Our room smelled like urine and dead animals (rm 329). When we mentioned this to the staff, all they did was spray something on the floor and leave. We wanted to talk to the manager multiple times but they lied that the manager was not at the hotel and could not speak with us. When we went downstairs, we saw... More 

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Travelers are raving about these Victoria hotels

Vancouver, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This hotel was okay, I guess. They allow pets, which is good. The wifi connection is TERRIBLE. It cut out every few minutes. I contacted the front desk and they gave me the number for their internet provider (I'm on vacation, I don't want to run up roaming charges calling these people repeatedly). Someone's old two litre bottle of pop... More 

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Nanaimo, Canada
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

This hotel was very interesting, the man who greeted was very accommodating and helpful. We went up to our room and were very disappointed. We upgraded to the king suite because we were with a wedding party and thought people would want a room to hangout in. However we weren't so lucky the room was SOO small and the bathroom... More 

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Surrey
Level Contributor
107 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is our second stay here. Our last stay was in 2007. The hotel has not changed much, except I saw more shady type characters in and outside the hotel this time. The hotel feels safe though.The reason I am giving it 4 stars is, because it has so much to offer. Full kitchen, free parking, large suites, free wifi... More 

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Armstrong, Canada
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

fully booked but they gave me a family suite. It was huge, two queen beds and a separate family room which included a stove, fridge, microwave and sink. I was blown away. If you had a big family it would be really economical to stay here as the room could sleep 6 people and if you had a baby there... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 4 weeks ago

Very nice hotel centrally located with only a 20 min walk to the waterfront. Rooms where clean and staff was friendly and helpful. Our room was spacious. We stayed there for a personal get away trip and where very happy with our hotel choice. Well priced for what you get.

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Calgary, Alberta, Canada
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Wow! A clean bathroom for a change!! That in itself is impressive. We got a family suite. It was decent, but it has a nasty smell. I don't know if it was a previous guests cooking, but you just don't get used to the lingering smell. It is really gross. After checking in, we were sitting in our room visiting... More 

Was this review helpful? Yes 1
Chilliwack, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 20, 2015

Hotel had a great value for a JR. Suite room which had fridge, microwave, stove and 2 TVs. My only complaint was that the shower made a god awful high pitched noise the entire time you showered. It was very annoying, but other than that it was very quite and comfortable. The room-service is very expensive and the food is... More 

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generalhospitality, General Manager at Sandman Hotel Victoria, responded to this review

Thanks so much for your review. We appreciate your comments and so happy that you enjoyed your junior suite. They are a nice spacious room in which our guests such as yourself really enjoy. We have looked into the noise in the shower and rectified this by replacing the fitting. Due to your feedback we are able to address this... More 

Dunan, BC
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed July 18, 2015

The front desk check in was very smooth. The front desk was very helpful and pleasant to deal with. The room we had was VERY small. The bathroom however, was a nice size. I don't want to go into details, but the room was not clean. More specifically, the bathroom door. The issue was resolved, but U don't think I... More 

Was this review helpful? Yes 1
generalhospitality, General Manager at Sandman Hotel Victoria, responded to this review

Thank you so very much for your feedback. I appreciate you kind words praising our front end team. They truly are extremely hospitable and want to ensure each guest has an exceptional experience. I will be sure to share these comments with them. As for your dissapointment over the cleanliness of your room, I sincerely apologize. We pride ourselves on... More 

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