We had a nice stay for two nights. The hotel is in a fabulous location and that is why we chose it. The rooms are basic but spacious. The balcony is nice but small and on an angle, so on the 6th floor it took a bit to get used to. We didn't eat here so I cannot comment on... More

Our family of two adults and 2 small children stayed here mid May. We found the hotel to be in a great location. Especially if you plan to catch the pacific coach service to Vancouver. We could see the bus depot from our balcony. It is also only a 5 minute walk to the waterfront. Hotel was in good shape,... More

I DON'T NORMALLY WRITE REVIEWS BUT - - - We just returned from a 5 day 4 night stay at this hotel. It was a family trip (2 adults 3 children). The toilet flooded twice and ran to the point where we had to life the tank lid to fix it regularly. They did not bring any extra shampoos or... More

Dirty sheet, dirty face cloth, blood on bathroom door. More

There isn't much more I can add to the other glowing reviews. This hotel is in the perfect spot for tourists and anybody else for that matter. Downtown with walking distance of most everything, as mentioned by "littlepuggy". We took the Royal Package option, which included the room (two queen beds), breakfast and dinner for two at the restaurant "Samuels... More

The highlight of the hotel is its location - it's walkable to the main attractions of Victoria - the museum, Beacon Hill Park, good seafood restaurants, downtown, the parliament building and the Empress. The hotel and our room were clean and roomy, though we could hear street traffic (we were on the 3rd floor) and other guests in the hallway... More

We stayed here for one night in order to attend the opera at the Royal Theatre. Our room was clean, spacious, well-equipped and quiet. I have three complaints, but two are minor. There didn't appear to be a choice of pillows. It's possible there were more in the closet, however. The ones on the bed were much too thick and... More

Location was great! We were in a 2 bedroom suite, and it was perfect for our family with kids. Everything was clean, no problems and comfortable. What a great home-base for a say in Victoria! The hotel staff was superb, and Mary Bea was a delight. More

Our family enjoyed our weekend at this hotel. It is close to the center of Inner Harbor, behind the Empress and next door to the Royal BC Museum. Quiet, yet just blocks from everything! The pool, jucuzzi and suana area has been refurbished and is beautiful! The rooms are pleasant and well maintained. We did not use the kitchenette, but... More