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All 57 Victoria hotels

Hotel Rialto

3.5 of 5 Hotel   |   653 Pandora Ave, Victoria, British Columbia V8W 1N8, Canada (Formerly Hotel Douglas)
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Complimentary WIFI
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Hotel Rialto
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93%
Ranked #4 of 57 hotels in Victoria
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 weeks ago
Jefferson M Bellingham, Washington
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561 people have reviewed this hotel

Traveler rating
    381
    145
    20
    10
    5
See reviews for
69
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
There are newer reviews for Hotel Rialto
See the most recent reviews
Bellingham, Washington
Contributor
14 reviews 14 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I booked this hotel for the one night we were staying in Victoria for the last leg of our honeymoon. The place was nice and the room was cute. It was however really small and had poor lighting. I mean bad. They had one very small light on the ceiling and one desk lamp. We had a nice night stay... More

Was this review helpful? Yes
Rob C, Director of Sales at Hotel Rialto, responded to this review

Hi there, Thank you for taking a moment to give us some feedback of your recent visit. In fact, we assessed the lighting in the hotel rooms as a result and have come to realize a few rooms required additional fixtures, which are being installed. It is feedback like yours that can help make us even better. We bring in... More

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Lovely rooms, excellent breakfast foods as well as top cocktails and excellent scotch selection at the bar. Can't go wrong! Don't be turned away by the location, it's close enough to the water, a five minute walk to the water and a ten minute walk to the ferry terminal.

Was this review helpful? Yes 1
Rob C, Director of Sales at Hotel Rialto, responded to this review

Hello and thank you for taking the time to give some feedback. Our food and beverage team at the hotel work really hard at making it special, I will pass along the feedback to the crew. Given that you are from New York and have no shortage of exceptional dining options, we really appreciate the compliment. Be sure to come... More

Olympia, Washington
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My daughter and I stayed for one night. The hotel is located centrally downtown within walking distance of the shops, ferries and waterfront. The rooms were were very clean with comfortable beds. The staff was very friendly and helpful, and gave us a voucher for a cheese platter and vouchers for a continental breakfast. I would definitely recommend this hotel!

Was this review helpful? Yes 4
Rob C, Director of Sales at Hotel Rialto, responded to this review

Hi, thank you for your comments, we love to hear our staff are keeping the bar high. Look forward to seeing you again. More

Kent, Washington
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I love it when some of the older hotels get a remake, this is a great example. Our room was ready at 3 PM as promised. The staff was friendly and gave us some good info about the local scene. The welcome cheese platter was a nice touch (and good tasting). We also received breakfast coupons (coffee and pastry or... More

Was this review helpful? Yes 2
Rob C, Director of Sales at Hotel Rialto, responded to this review

Hi there, Very happy to hear you enjoyed your recent stay with us and thank you for taking a moment to share it. Look forward to seeing you again soon. More

White Rock, Canada
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed for three nights on the first floor and found the location to be very noisy from outside. First time this has been an issue for us in Victoria. We've previously stayed at both Best Westerns and the Delta. Also, despite the fact we said we would be a party of four, the room was not prepared that way. Pullout... More

Was this review helpful? Yes 1
Rob C, Director of Sales at Hotel Rialto, responded to this review

Hi there, I'm very sorry to learn your recent stay with us did not meet your expectations. For any future stays, we will ensure you have an interior room which provide a very quiet stay. We hope you will give us an opportunity to show you a Rialto experience more consistent with our reputation. Please contact me directly to make... More

Vancouver, Canada
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Such a great little hotel - feels like your in the big city! So many pluses here - they think of the details and deliver. GREAT on site bar and restaurant, loads of guest perks and the location simply can't be beat. Friendly, helpful staff and lovely well equipped rooms.

Was this review helpful? Yes 1
Rob C, Director of Sales at Hotel Rialto, responded to this review

That's a great compliment, thank you. Glad you enjoyed your stay with us and had a nice experience in Veneto our restaurant. We hope you will stay with us again soon. Vancouver isn't too far away. More

BC
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

It was a good, clean room -- nice decor and well appointed. Extremely friendly and knowledgeable staff, checking in and out was a fantastic experience. I would definitely stay here again, one of my new favourites in Victoria.

Was this review helpful? Yes 1
Rob C, Director of Sales at Hotel Rialto, responded to this review

Thank you for taking the time to give us some feedback. We never tire of hearing good things about our staff members. Look forward to your return. More

Toronto, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was absolutely spotless. It has been completely renovated with new carpeting etc. The front desk was very accomodating and helpful. The bathroom was really clean and the room itself quite spacious. Staff in the cafe were friendly and gave us tips on which areas we may want to explore. There is noise from the street which is beyond... More

Was this review helpful? Yes 4
Rob C, Director of Sales at Hotel Rialto, responded to this review

Hello, Nothing makes us happier than hearing our staff is going the extra mile to ensure you have a wonderful stay with us. Thank you for taking a moment to let us know. We will pass it on to the team. More

Vancouver
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel has been totally renovated inside and is beautiful, with marble and wrought iron in the lobby and stairs. The rooms are a lovely cream color with crown moldings and are quite spacious. The beds are comfy and the pillows are lovely. The only problem with the hotel is that it is located on two busy streets, so there... More

Was this review helpful? Yes 3
Rob C, Director of Sales at Hotel Rialto, responded to this review

Hello, Thank you for the review regarding your recent stay. Our hotel offers exterior rooms with an urban view or interior rooms that are very quiet. On your next stay with us, be sure to request an interior room and you will find noise will not be an issue. Look forward to seeing you again. More

Contributor
20 reviews 20 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

After all the great reviews we were disappointed by our 2 night stay. We were met with indifference upon arrival. Although our room looked "cool" it was dusty and paint needed touch-ups (also in the hallways). We had a fridge and microwave but nothing to cook or eat with. On the plus side the bed and linens were great, the... More

Was this review helpful? Yes 1
Rob C, Director of Sales at Hotel Rialto, responded to this review

Hi there, Thank you for the feedback from your recent stay. It sounds like overall you had a good experience but I was sorry to learn that your recent stay did not completely meet expectations. The description you gave of the room being dusty is not at all consistent with our policies regarding "guest ready rooms" ,as cleanliness is paramount... More

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Additional Information about Hotel Rialto

Address: 653 Pandora Ave, Victoria, British Columbia V8W 1N8, Canada (Formerly Hotel Douglas)
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
Ranked #4 of 57 hotels in Victoria
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Rialto 3.5*
Official Description (provided by the hotel):
A charming heritage building located right downtown Victoria. Close to shopping, restaurants and attractions. Minutes walk from Inner Harbour, Market Square and right beside China Town. Rooms are quaint and nicely appointed with flat screen TVs with movie system, in-room fridge, microwave and I-home alarm clocks. On the main level is Cafe Veneto serving all day breakfast and fast fresh lunch. Veneto Tapa Lounge is also on the main level of the hotel which is a stylish urban "restro-lounge" serving delectable small plates and a wine and cocktail menu that is among the finest in the city. ... more   less 
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