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Hotel Rialto

Certificate of Excellence
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653 Pandora Ave, Victoria, British Columbia V8W 1N8, Canada (Formerly Hotel Douglas)
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Hotel Rialto
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Hotel Rialto
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839 reviews from our community

Traveler rating
    556
    229
    36
    12
    6
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110
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Queensland, Australia
Top Contributor
122 reviews 122 reviews
28 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is an amazing place to stay in Victoria, this hotel uses great initiatives for guests to enjoy their stay. We stayed here for three nights. The front desk staff were amazing, friendly and warm. Always smiling and go out of their way to make you feel welcome. Here are some initiatives offered by the hotel. When you arrive you... More 

Was this review helpful? Yes 3
Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I recently stayed at this hotel with my family. I can't say enough about the excellent service of the staff, from my pre-arrival correspondence to checking in and checking out. The staff were friendly and professional. The vouchers for breakfast and a cheese plate were a nice touch. The room was comfortable and the bathroom was clean. Would definitely stay... More 

Was this review helpful? Yes 1
Tofino
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

For conducting business in Victoria this place was a perfect choice. The rooms were well designed, nicely detailed and reasonably priced. Coffee shop was convenient and food was tasty. Maureen and the front desk were very welcoming and a pleasure to deal with. This is our new stop in Victoria. Good History to the building and the staff all around... More 

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Pleasanton, California
Contributor
19 reviews 19 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Our second stay and I love this little hotel! Everyone is always pleasant and helpful. This time our room on the 4th floor had a nice view of City Hall and the chimes from the clock were neat. We heard the trucks in the morning, but nothing obnoxious. I would highly recommend staying there. The breakfast muffins are killer and... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at Hotel Rialto for a quick overnight trip to Victoria and couldn't be happier with the experience. The hotel has been beautifully restored. My "room" was really a large suite, spotlessly clean, comfortable and nicely decorated. It had a lovely apartment style kitchenette with granite countertop and all the amenities. Unfortunately I was there long enough to make... More 

Was this review helpful? Yes 1
Nanaimo, Canada
Top Contributor
59 reviews 59 reviews
10 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fantastic boutique hotel. We have stayed at what many call the "best" boutique hotel in Victoria and we found Hotel Rialto to be better than it in many ways and therefore we will now choose to stay at the Hotel Rialto every time we visit Victoria. We have also stayed at a few of the major big hotels in Victoria... More 

Was this review helpful? Yes 2
Philomath, Oregon
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The room was comfortable and a good size, with a charming view of the building across the street. The Rialto was walking distance to most of our destinations: the Inner Harbour, museums, Chinatown, and the Black Ball ferry that brought me across from Pt. Angeles. The staff is very professional, courteous, and helpful. My daughter and I enjoyed the complimentary... More 

Was this review helpful? Yes 1
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Very pleasant experience . Friendly staff; room clean, recently updated and comfortable. Terrific breakfasts in the hotel restaurant . Street noise minimal; only minor issue was a clock tower across the street that threw in light at night that the curtains didn't fully block out. Would stay at again. Only actual issue I felt important is that there was no... More 

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Victoria, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed here for two nights. Having never been to Victoria, booked on the price and location. We have not been disappointed. Location is within walking distance of everything in town. Free upgrade when we arrived, vouchers for free or discounted breakfast and a complimentary cheese platter provided by the loveliest lady made us feel pleased with our choice. The rest... More 

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stay at the Rialto every time I visit Victoria. With upgraded rooms and a few perks, it's the best value for staying in the heart of downtown. Other similar hotels can be up to twice the price. This trip stood out because of the great customer service of the front desk agent, Maureen. She was extremely helpful and proactive... More 

Was this review helpful? Yes 1
Rob C, Director of Sales at Hotel Rialto, responded to this review

Thanks so much for your accolades for both the hotel and our staff. Maureen is definitely one of our rock stars and she will appreciate seeing your review. Sounds like you frequent Victoria, so we will look forward to welcoming you back soon. Sincerely, Rob More 

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