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Hotel Rialto

Certificate of Excellence
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653 Pandora Ave, Victoria, British Columbia V8W 1N8, Canada (Formerly Hotel Douglas)
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Hotel Rialto
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Hotel Rialto
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818 reviews from our community

Traveler rating
    539
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (232)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Any
English first
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    (818)
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    (174)
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    (310)
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  • Dec-Feb only
    (128)
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Seattle
1 review
5 of 5 stars Reviewed yesterday NEW

We had a lovely two night stay at the Rialto. The staff was very knowledgeable about local restaurants, transportation and activities. We needed some help with bus service and finding out if the BC Museum would store luggage and the front desk was able to provide us with all the information. Breakfasts were delicious - lots of loose leaf teas,... More 

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Vancouver, Canada
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Rialto was an excellent choice for a weekend in Victoria. From the excellent service at the front desk, to a clean and well equipped room and a great breakfast. Whether you have the included coffee and pastry, or splurge for the full breakfast, it was a welcome treat. The staff were friendly and attentive. Even the 10% discount at... More 

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Rob C, Director of Sales at Hotel Rialto, responded to this review

Hello, Thank you for the great review, we are definitely blessed with an ideal location to explore all of downtown. Victoria has such an amazing culinary offering, we are happy to be right in the mix. Hope to see you again very soon. Rob More 

Winnipeg
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

My wife and I travel Western Canada extensively, and of course stay in accommodations of varying degrees of........ Luxury. Luxury may be defined in many ways, however the Rialto clearly redefines luxury in a whole new language. When comfort and familiarity become part of the equation, a whole new meaning is discovered. The Rialto leaves you begging for more, while... More 

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Rob C, Director of Sales at Hotel Rialto, responded to this review

"Redefines Luxury In A Whole New Language"....You don't know how much you made my day! Possibly the best line in a review ever...thank you. Very happy you enjoyed your stay with us..our entire staff work so hard to keep the bar high, it is wonderful to hear it is translating well into the guest experience. Please come back and visit... More 

2 reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

We were stranded after having to change hotels because of horrific conditions at the Island Traveler Inn and the staff here were fantastic! They made a real effort to fix our horrible evening even though it wasn't because of them. We found a clean, modern room in a great location!

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Seoul, South Korea
1 review
4 of 5 stars Reviewed 4 days ago NEW

We stayed at this hotel for one night on a family trip. The hotel room was lovely, it was tidy and clean, the size was good and the bed was amazing. We did not spend much time in the room or the area around the hotel, but we went to Royal Brithish Museum and Beacon Hill Park, which was great... More 

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Rob C, Director of Sales at Hotel Rialto, responded to this review

Hello, Thank you for taking a moment to tell others about our hotel. Cleanliness is a very important focus in our property so I'm happy you found this to be mentionable. Sounds like you enjoyed your stay in Victoria, hope you can return again soon. Sincerely, Rob More 

1 review
4 of 5 stars Reviewed 5 days ago NEW

This completely renovated older character hotel is comfortable and very conveniently located downtown, next to city hall and close to all centrally located amenities. The staff were courteous and the food in the restaurant was excellent. The free continental breakfast was pleasant and the green option whereby one could get a $10 credit for each day when housekeeping services were... More 

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Rob C, Director of Sales at Hotel Rialto, responded to this review

Hi David, Appreciate you taking some time to tell others about your recent stay with us. Happy to hear you enjoyed your stay with us. I think your suggestion regarding the smaller firmer pillows is a valid one. Our standard in-room pillow is a plumper pillow which suits most guests. However, having some smaller firmer pillows available is an excellent... More 

Reno, Nevada
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I travel for work and stay in motels for 3 weeks. When I was looking for motels I was told of all the amenities Hotel Rialto had by the staff when I called. After I checked around I called back and was told of all the same amenities: Breakfast vouchers, Complimentary cheese plate, 10% discount at the Beer and Wine... More 

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Rob C, Director of Sales at Hotel Rialto, responded to this review

Hi there, obviously we are very disappointed that you were not completely satisfied with your stay and accept details were not communicated well to our team. Prior to your arrival, yourself and our Reservations Manager negotiated a "special rate" for your long term stay (3 weeks) for 2 rooms. It was explained to you that given the reduction in the... More 

Saskatoon, Canada
1 review
5 of 5 stars Reviewed 1 week ago

We thoroughly enjoyed our stay at this wonderful hotel. The service was excellent and the premise was top notch. And loved the extra touches of breakfast coupons and the green program. Central location that was close to lots of things we wanted to do. Very personal service that did not make you feel like just another number.

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Ponte Vedra Beach, FL
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I came to Victoria for a show at the McPherson Playhouse. Hotel Rialto is conveniently located in downtown Victoria and within 2 minutes walk to the theatre. You will find the Staff very friendly and accommodating and willing to assist you in whatever way they can. A special thanks goes out to Desk Clerk Enes for his... More 

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My trip to Victoria from my home in the Lower Mainland was to do a presentation at a Workshop organized by the University of Victoria's Latin America Research Group. The Rialto Hotel was recommended to me by the organizers of the Workshop. Access to the university campus was excellent via the #4 bus which stops directly across the street from... More 

Was this review helpful? Yes 1
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