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Hotel Rialto

3.5 of 5 653 Pandora Ave, Victoria, British Columbia V8W 1N8, Canada (Formerly Hotel Douglas)
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Certificate of Excellence 2014
Hotel Rialto
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Hotel Rialto
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775 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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Surrey, Canada
12 reviews 12 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed yesterday NEW

This Hotel was not my first choice. Seasonal over christmas stays to visit the family, in, out, a couple of family meals and back on the ferry. Left the choice too late. My family is five adults, mom, dad and the grown kids. Could not get my first choice, even though I am a 'preferred client' , no 14th floor,... More 

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Nanoose Bay, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

Once again we stayed at and thoroughly enjoyed the Hotel Rialto in Victoria. We always feel like we are at home due mainly to their wonderful staff. The hotel itself is very comfortable, lovely atmosphere and always spotless. We hope to return many times as feel it's a perfect location for exploring Victoria on foot.

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Kelowna, Canada
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for a week while attending a training course in Victoria, great location, friendly staff, great food at the two restaurants. The rooms were clean, comfortable and well accesorized. The best part was the incredibly low rate, I would expect to pay considerably more for this 4 star establishment. Highly recommended!

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I frequent Victoria and have found this hotel to be the most value for a surprisingly low price. The rooms have all been recently upgraded and it's in the heart of downtown, but is still only around $110/night. I've paid much more for much less in my visits. Upon arrival I received a free cheese plate in the lounge. I... More 

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Rob C, Director of Sales at Hotel Rialto, responded to this review

Hi there, Im happy to hear you find us to be great value in Victoria, that is certainly our goal. Thank you for taking a moment to share your thoughts with other potential travellers, it means a great deal to us. Look forward to seeing you again soon. Rob More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I luv staying at The Hotel Rialto. It's so convenient. You are in the heart of downtown. Everything,Restaurants,the shops and the water are all within walking distance. The staff are super friendly. They even remembered my name from a previous stay. It's my favorite Hotel downtown Victoria.

Was this review helpful? Yes 1
Rob C, Director of Sales at Hotel Rialto, responded to this review

Hey there, Thanks for the great review, always happy to hear our staff are making a positive difference in our guest's experience. Will pass along the kudos to our front desk. Sincerely, Rob More 

Cobble Hill, British Columbia, Canada
Top Contributor
71 reviews 71 reviews
11 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The people at the front desk were incredibly welcoming and informative, and the room was small, simple, and clean (like, really really clean). We were on the Douglas St side and though we could hear traffic noise, slept through the night no problem, and found the bed very comfortable and the black-out curtains great. I love the drinks at Veneto... More 

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Rob C, Director of Sales at Hotel Rialto, responded to this review

Hi Giordana, Thanks for the wonderful review, very happy to hear you enjoyed your stay and were able to experience Veneto as well. Hope to welcome you both back soon. Sincerely, Rob More 

London, United Kingdom
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is in a great location, very easy to get to all amenities such as the harbour, main town and the bus terminal. Staff were friendly, rooms were clean and cosy and breakfasts were yummy (although huge)! The only downside was the amount of homeless people that tend to gather on the surrounding roads outside the hotel, was slightly... More 

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Nanaimo, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

So nice to find a hotel that makes the grade. Great bedding, fixtures and staff. Everything worked (yes, everything!) and even the TV's were set up correctly, and in the same sequence too. Good staff, from the restaurant to room serve, professional and friendly. Breakfast was the best. My go to whenever I'm over-nighting in Victoria.

Was this review helpful? Yes 2
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 18, 2014

We stayed at this establishment for my 24th birthday and were severely disappointed. The rooms were clean and spacious, and the location is wonderful. However, the manager that we dealt with was rude to say the least. I travel lot's with work and for events, and I've never been disrespected like I was by her. From the first point of... More 

Was this review helpful? Yes 3
MaureenKelly, General Manager at Hotel Rialto, responded to this review

Dear Natasha, Our priority at the Hotel Rialto is to ensure that all of our guests have a comfortable, quiet and enjoyable stay and this is why we have a strict no party policy. We are sorry to hear that you found our policies and standards were not to your liking however the vast majority of our guests appreciate that... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2014

I recently stayed at the Rialto for the first time.Everything about this hotel contributes to a pleasant experience.The staff is pleasant and helpful. The décor is pleasing to the eye and the Tapas restaurant attached is outstanding. The location from a shopping point of view couldn't be better. If you are parking a car ,the caged secure lot is 1/2... More 

Was this review helpful? Yes 1
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Additional Information about Hotel Rialto

Address: 653 Pandora Ave, Victoria, British Columbia V8W 1N8, Canada (Formerly Hotel Douglas)
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Rialto 3.5*
Number of rooms: 50
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Hotel Style:
#5 Romantic Hotel in Victoria
#7 Family Hotel in Victoria
#9 Business Hotel in Victoria

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