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Hotel Rialto

3.5 of 5 653 Pandora Ave, Victoria, British Columbia V8W 1N8, Canada (Formerly Hotel Douglas)
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Certificate of Excellence 2014
Hotel Rialto
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Hotel Rialto
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752 reviews from our community

Traveler rating
    499
    205
    31
    12
    5
See reviews for
96
392
49
77
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (213)
Date | Rating
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  • Chinese (Simplified) first
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  • All months
    (752)
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    (160)
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    (310)
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    (191)
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    (91)
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We picked Rialto for a quick weekend away, based on good reviews I had read. right on! The hotel has a modern-stylish elegant vibe, which I loved--no stuffy, old fashioned charm, just clean lines and good space. Our room was the King deluxe or something like that (403?) and was big and roomy and wonderful. Staff is warm, considerate, and... More

Was this review helpful? Yes 3
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Decent location, small rooms, but not too small. Very small shower. Bed was a little stiff as were the pillows. Room was clean, came with a fridge and microwave. OK for a single night, although probably would stay somewhere else next time.

Was this review helpful? Yes 1
Red Deer, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

From the moment I stepped in the front lobby, ,to the time I checked out 5 days later....the front desk service was seamless, friendly and efficient. I room was well- appointed with ultra modern furniture and a very comfortable bed and pillows. The underfloor heat Cain the bathrooms was a real treat. The coffee ad pastries in the cappuccino bar... More

Was this review helpful? Yes 1
Rob C, Director of Sales at Hotel Rialto, responded to this review

Hi there, Staying 5 days at any property, you get to know it pretty well don't you? Very happy you enjoyed your stay with us and found the service to be top notch. Being a boutique property, we really "hang our hat" on great service, so to hear right from our customers that we are succeeding is the best confirmation... More

Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our stay there was quite pleasant, the value-price equation was great and the staff was amazing during our stay, they even went the extra mile recommending a great italian restaurant, so they made our trip even better. The hotel has a great location, near great attractions. Thank you!

Was this review helpful? Yes 2
Rob C, Director of Sales at Hotel Rialto, responded to this review

Hello, Thank you taking a moment to recognize our staff and their impact on your stay with us. We are blessed with a great team for sure. Hope to see you again soon. Cheers, Rob More

Dalton, Massachusetts
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We booked the Rialto as part of a ferry package and were very happy. Good location, very clean and modern. Desk staff was very helpful. Nice breakfast, and bar associated with the hotel. Bus line goes right by the hotel so getting to Butchart Gardens was easy, plus it was less than a mile to get back to the center... More

Was this review helpful? Yes 2
Rob C, Director of Sales at Hotel Rialto, responded to this review

Hi Robert, Thank you for choosing us for your accommodations while in Victoria. Sounds like you enjoyed your get-a-way and were able to take in some sights. Appreciate you sharing your experience with others. Sincerely, Rob More

Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Location is fantastic - we walked to everything we wanted to see from here. We were very happy with their gated parking lot. Their staff was always happy, helpful, and made us feel like guests of honor. The hotel was very clean. The room was beautiful and comfortable. Within walking distance to everything we wanted to see and do in... More

Was this review helpful? Yes 2
Rob C, Director of Sales at Hotel Rialto, responded to this review

"Their staff was always happy, helpful, and made us feel like guests of honor." I absolutely love this line of your review. That is exactly how we want every guest to feel when they stay at our property. It says in such a simple way exactly what we are trying to achieve. Thank you. Rob More

Port Moody, Canada
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

In the middle of the 'old village' shopping district this pleasant place is a delight.Shops and restaraunts all around here.A pleasant walk in almost any direction will put you in the most delightful old town venues or at the waters edge.

Was this review helpful? Yes 2
Rob C, Director of Sales at Hotel Rialto, responded to this review

Hi there, We definitely have a great location, right beside China Town, Market Square, a few blocks from Government St and just a 10 min. stroll to the Inner Harbour. Sounds like you checked it all out, nicely done. We hope to welcome you back to the hotel soon. Sincerely, Rob More

San Diego
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 1 week ago

We came over to Victoria on the ferry after a cruise, so pleased with our stay at this hotel. Our ferry ticket included a drop off in downtown Victoria at the bus station and we actually passed this hotel only a few minutes prior so we knew where we were headed, maybe 8 blocks. There is a McDonalds, Subway and... More

Was this review helpful? Yes 1
Rob C, Director of Sales at Hotel Rialto, responded to this review

Thank you so much for the great review. As a well travelled individual, you certainly have a lot of reference properties to compare us with. I'm very happy we are up there among the top. Other TA reviews lead you to our property and now you are helping others possibly find us as well. We greatly appreciate you taking the... More

Comox Valley, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Loved my stay at the Hotel Rialto. For me and my guy it was the best place for us. The location was in the Heart of Victoria and we walked to everywhere we needed or wanted to go. The staff were amazingly friendly and helpful. They gave us great tips on where to go , and they were right. The... More

Was this review helpful? Yes 2
Rob C, Director of Sales at Hotel Rialto, responded to this review

Hi Tammy, I really enjoyed reading your review, I could sense the enthusiasm coming out of it. I'm so glad you enjoyed your trip to Victoria and we were able to play a part of it. (Your trip sounds amazing ie. concert, night club, restaurants) You're living the dream Tammy :0) Come see us again anytime. Rob More

Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Alex was exceptional in giving information on sites to see, shops to frequent, and restaurants to dine. I highly recommend Hotel Rialto. I rate it highly. It was clean and the only thing I would suggest is more room in the bathroom for toiletries. The breakfast was delicious.

Was this review helpful? Yes 2
Rob C, Director of Sales at Hotel Rialto, responded to this review

Hi there, Thank you for recognizing Alex's efforts at the front desk. He is definitely one of our stars for sure. We will make sure and pass on the kind words. Very happy to hear you were pleased with your stay and thank you for sharing that with others. More

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Additional Information about Hotel Rialto

Address: 653 Pandora Ave, Victoria, British Columbia V8W 1N8, Canada (Formerly Hotel Douglas)
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Rialto 3.5*
Number of rooms: 50
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