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Hotel Rialto

3.5 of 5 653 Pandora Ave, Victoria, British Columbia V8W 1N8, Canada (Formerly Hotel Douglas)
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Certificate of Excellence 2014
Hotel Rialto
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Hotel Rialto
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790 reviews from our community

Traveler rating
    522
    215
    35
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    6
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102
407
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81
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (225)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
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    (160)
  • Jun-Aug only
    (310)
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    (206)
  • Dec-Feb only
    (114)
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Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

From our reservation to our check-out, the staff were helpful, courteous and thorough. They truly were exceptional in all respects. The hotel is a find in the very walkable area of central Victoria. Renovated in a tasteful,modern, Venetian Theme. Impeccably clean, secure parking , food exceptional with good prices, especially at happy hour. Do take advantage of the Tapa Lounge,... More 

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed 1night on Jan.21s.The services were not bad but the junior king room we stayed that day it wasn't clean up. We've disappointed two of things. The curten in bedroom side window was too dusty so we couldn't sleep well and the coffee machine was too dirty into fillter.

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Hong Kong, China
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

This hotel was recommended by a friend who lives in Victoria. At first it was difficult to see that it was located downtown as to us the downtown appeared to be by the water. In fact it is located downtown and very close to shopping and various tourist areas such as Chinatown, Market Square and Bastion Square. Although the front... More 

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Victoria, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent a night at the Hotel Rialto, a grand old hotel in Victoria. Have not been in this Hotel since it's sale and extensive renovations. Who ever was responsible for the work did it perfectly. The room was beyond compare, clean, well laid out, with all the little touches that made it almost perfect. The bathroom was spacious, well appointed,... More 

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Victoria, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I was lucky enough to stay at the Rialto on New Years Eve and it was an incredible experience! Champagne toast at midnight in Venetos was just perfect. The staff at this hotel is really quite amazing! Everyone from Alex at the front desk, the evening staff at Venetos (Mel was my server and was fantastic!) and the cafe crew... More 

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I stayed at the Rialto Dec 31/14 and Jan 01/15. Very good location. My room, a king on the inside court yard, was comfortable but not cozy. There was no maid service (didn't really need it but it was interesting). Restaurant was closed. Check-in is abysmally slow. There is no parking so prepare yourself for that. I parked down the... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Excellent experience, service was great, very nice people and very helpful. Probably cleanest hotel I've been to. Hotel very modern on inside, while reserving original building design on outside. Would not hesitate to stay again next time I'm in Victoria.

Was this review helpful? Yes 1
Rob C, Director of Sales at Hotel Rialto, responded to this review

Hi there, So happy to hear you enjoyed your stay with us. We hope to welcome you back in the very near future. Warm regards, Rob More 

Vancouver, Canada
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is in a fantastic location downtown both in regards to activities, dining, and transportation. Easy to find, the staff was friendly the moment we walked in to check-in, taking an interest in what our plans were for the trip and offered to make any reservations if necessary. They also gave us a ticket for a cheese board in... More 

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Rob C, Director of Sales at Hotel Rialto, responded to this review

Hi Mike, Really appreciate the high praise in your review. We work hard to put all the pieces together to give our guests the best value possible. (4 star service - 2 star price...love it) Come be our guest again soon. Cheers, Rob More 

Bremerton, Washington, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We travel all over the world and this hotel ranks up there with the best we have stayed at. They have a great staff!!!!! nice rooms with comfortable beds, very clean, complementary breakfast an d cheese tray coupons, central location making it very easy to get any place in the city. Staff was knowledgeable about great places to eat and... More 

Was this review helpful? Yes 1
Rob C, Director of Sales at Hotel Rialto, responded to this review

Hello Bob, Thats quite a compliment, thank you for the kind words in your review. We are truly lucky to have such great staff working with us here at the hotel. Hope to see you again soon. Sincerely, Rob More 

Left Coast of Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I titled this review the way I did, because if our most recent stay is a portent of the year to come, then it will be a HNY! Another stay for new years eve, a great room (409), a fantastic lounge (thanks Simon), and as always courteous front desk (Alex). So, with an earlier stay this year, we're up to... More 

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Rob C, Director of Sales at Hotel Rialto, responded to this review

Hi Radulf, Glad we could play a part in starting 2015 off on a positive note. Your continued patronage is greatly appreciated, thank you so much. Look forward to seeing you for stay #14! Sincerely, Rob More 

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Additional Information about Hotel Rialto

Address: 653 Pandora Ave, Victoria, British Columbia V8W 1N8, Canada (Formerly Hotel Douglas)
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Rialto 3.5*
Number of rooms: 50
Reservation Options:
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Hotel Style:
#5 Romantic Hotel in Victoria
#8 Family Hotel in Victoria
#9 Business Hotel in Victoria

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