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Chateau Victoria Hotel and Suites

#16 of 58 Hotels in Victoria
Certificate of Excellence
740 Burdett Ave | BC, Victoria, British Columbia V8W 1B2, Canada
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Chateau Victoria Hotel and Suites
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Chateau Victoria Hotel and Suites
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766 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Abbotsford, Canada
Top Contributor
83 reviews 83 reviews
16 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed on the 12th floor and had a great view of the water while looking across to the mountains in Washington state. Overall this place is well worth the cost. We had a special rate with our company for $103 a night and the location is so nice as your just behind the Empress hotel and only minutes to... More 

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Victoria, Canada
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

We wanted to thank the staff at Chateau Victoria for the warm welcome and excellent customer service that made our recent staycation very memorable!! As parents of a child with special needs we get a night away from home once a year or less and it is wonderful to have such a lovely getaway!! Thank you!!

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Manitoba
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was my 2nd stay here in 2 years. I had a suite room - which is always nice because you can have a living room away from your sleeping place. It also had a kitchenette with dishes - another bonus (if I had needed to save a little money). Room was clean. I also made use of the gym... More 

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Edmonton, Alberta Canada
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

An absolutely fantastic hotel right downtown Victoria - Clean rooms, super comfy beds and great shower pressure!! Amazing and personable service from every single staff member we encountered and a top notch restaurant on the top floor with a breathtaking view of the entire city. Luxury style hotel for a very reasonable price!!

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West Seattle, Washington, United States
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Chateau Victoria is an amazing hotel! The staff was very welcoming and helpful during our stay. The Vista 18 restaurant on the 18th floor has amazing views. I highly recommend the Appy Hour! The hotel has an amazing swimming pool and spa. Definitely will stay here again whenever I'm back in Victoria. There are some great restaurants, a wonderful... More 

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mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Thank you Len B for choosing the Chateau Victoria Hotel and Suites during your visit to Victoria. We are very pleased that you had such a positive experience during your stay with us. You have certainly pointed out the key features of our location, customer service and amenities, thank you! Please be assured that your gracious comments have been shared... More 

Maple Ridge, Canada
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here for a girls weekend. We booked through BC Ferries Vacations, which ended up being a good deal (reduced ferry costs, free hotel parking, free room upgrades, free coffee vouchers for the vista restaurant). There were 7 of us so we had 2 rooms. Our upgrade was from traditional rooms to one bedroom suites, which was perfect! We... More 

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mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Dear Dalyce L, thank you for choosing to stay with us at the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated. We are pleased that you and your friends had a great stay during your getaway... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

So, if you want luxury pay a bit more and go elsewhere. Room was clean and well stocked and MOST of the staff were very nice. The woman that checked us in. ...not so much, but other staff made up for her. Over all an ok stay. Wish they were attentive regarding noise in the hall. Used the saved dollars... More 

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mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Dear Marie C, Thank you for your review and for choosing the Chateau Victoria Hotel and Suites during your visit to Victoria. We are disappointed to learn about your check in experience, normally feedback regarding our front desk team is positive and welcoming. We do strive to provide the very best in service and comfort, and sincerely appreciate your feedback.... More 

Tsawwassen, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

We've stayed here for 6 years and this year brought the kids for spring break.Our suite was previously called a Junior Suite, but this year, it's been upgraded to a name change of Deluxe suite. The only additions to the suite were: hair in the bath tub, and dried feces under the toilet seat and around the rim. My daughter... More 

Was this review helpful? Yes 4
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Thank you Torie334, for your review and for choosing the Chateau Victoria Hotel and Suites once again. Your feedback is genuinely valued and sincerely appreciated. We were very disappointed and surprised to hear of your concerns with your recent stay with us. Our management team will be contacting you directly to inquire about the specific details of your review. Thank... More 

Seattle, Washington
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Our weekend getaway was enhanced by the very helpful and friendly front desk staff. We were celebrating three milestones, a birthday, an anniversary and a cancer survivorship. We were surprised with a room gift from the hotel as well as a gift from our eldest daughter, who could not make the trip. The front desk was very helpful in arranging... More 

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mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Dear Garrett, Thank you for your kind review and for choosing the Chateau Victoria Hotel and Suites. We are so pleased that you had a positive experience during your special celebration week-end. We have also taken the liberty of sharing your gracious mentions regarding our friendly front desk employees; they were thrilled by your recognition! Thank you again for your... More 

Delta, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

In spite of having to move (booked too late to get 2 one bedrm suites) our stay was excellent very spacious clean rooms. Front desk very friendly, and helpful, parking easy. Great location and easy to get around this lovely city. Food good and staff in vista 18 restaurant very accommodating especially Kirsten. Kids enjoyed the pool and easy access... More 

Was this review helpful? Yes
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Dear Carol, Thank you for your review and for taking to the time to share your review. We are very delighted that you and your family had a positive experience with us. You have certainly pointed out the key features of our location, customer service and amenities, thank you! Please be assured that your gracious comments have been shared with... More 

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