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Chateau Victoria Hotel and Suites

3.0 of 5 740 Burdett Ave | BC, Victoria, British Columbia V8W 1B2, Canada
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Certificate of Excellence 2014
Chateau Victoria Hotel and Suites
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Chateau Victoria Hotel and Suites
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746 reviews from our community

Traveler rating
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    71
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Port Alberni, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I visit Victoria about 4 times each year and have stayed at hotels on every side of the inner harbor. Only 1 other hotel has given us this level of happy customer service, it seemed that the people working there really did enjoy being there. The Hotel itself was excellent!! We were extremely happy with our room,... More 

Was this review helpful? Yes 1
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Dear Lori649, thank you for choosing the Chateau Victoria Hotel and Suites and thank you for sharing your experience with other travelers. We are so pleased that you had such a positive visit during your stay with us and in particular your praise regarding our employee team; they really appreciated your recognition! Thank you again for your gracious review and... More 

Campbell River, Canada
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were able to leave our car parked and every place we needed/ wanted to go to were easy walking distance, even in the rain...the Royal BC Museum and Archives, the Art Gallery of Victoria, lunch at Be Love, great coffee at Crust on Fort, happy hour in nearby pubs, shopping and I even was able to make a quick... More 

Was this review helpful? Yes
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Dear lad369, Thank you for your wonderful comment about your recent stay at the Chateau Victoria Hotel and Suites! It is reviews like these that keep us going! We are pleased that you enjoyed your in-room spa treatment - it's nice to have the convenience of a spa in your room. We have also taken the liberty of sharing your... More 

Campbell River, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

Us girls recently stayed at the Chateau for a special surprise birthday. The birthday girl thought her husband was bringing her for a romantic night. We had set it up with the front desk (Bryce) to phone our room when they had arrived. He did. But the phone was not working. Somehow he managed, at lightening speed, to get up... More 

Was this review helpful? Yes
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Dear coleen899, thank you for your very kind review on TripAdvisor and in particularly for praising the efforts of our team member Bryce; he was thrilled by your recognition! We are also very pleased that you had such a wonderful experience during your friends surprise birthday celebration. We have also recently renovated our fifth floor suites that use to be... More 

Victoria, Canada
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great location, easy walk to Inner harbour, Government street and Royal BC Museum, Bug zoo. I suggest asking for a higher floor because it can be a little noisy at lower level. Some sort of hum. They moved us next night without a problem. The view from the rooftop restaurant is lovely with distant Sooke hill views and my friends... More 

Was this review helpful? Yes
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Dear creativejourneyer, Thank you very much for your nice comments. We are glad to hear that you had a comfortable stay at our hotel and that you were fully satisfied with our services. Vista 18 does have a great view for any meal! Thank you again for your kind review and we are looking to welcoming you back very soon. More 

Vancouver, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I brought my family along on a work / pleasure trip to Victoria and stayed at this fine hotel. We had 2 suites which were very suitable for our needs. The rooms were comfortable and spacious. My son and his family loved the separate bedroom for the kids. The hotel stay were very friendly and accomodating. The nice pool area... More 

Was this review helpful? Yes
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Thank you oceanme very much for your nice comments. We are glad to hear that you and your family had a comfortable stay at our hotel and that you were fully satisfied with our services. Our one bedroom suites are perfect for a family needing a little more space. Thank you again for your kind comments and we are looking... More 

Burnaby, Canada
1 review
5 of 5 stars Reviewed January 19, 2015

We requested a king size bed on a higher floor and the room we received was much better than expected. The pictures on the website does not do it justice! The room was very large with a separate bedroom and two tv's. We also has a great view because we requested a room on one of the higher floors. It... More 

Was this review helpful? Yes 1
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Thank you Caseyjenn for choosing to stay with us at the Chateau Victoria Hotel and Suites. The responses we receive from our guests are extremely valuable and sincerely appreciated. We are so pleased that you had a positive experience during your stay with us. You have certainly pointed out the key features of our location, customer service and amenities, thank... More 

Crofton, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 16, 2015

Good location, excellent restaurant. Unfortunately couldn't sleep well because of rowdies in the next room and hallways until 2 AM. Walls not soundproofed at all. We had the worst possible room location in the place, 2nd floor, above the entrance. Spend the extra $$ an get a room higher up. Very noisy fridge.

Was this review helpful? Yes 1
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Thank you flattopterry for choosing to stay with us at the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated. The common goal of our employee team is to meet and ideally exceed our guests’ expectations. We... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed January 16, 2015

We decided to ring in the New Year at the Chateau Victoria. I have to say the whole stay was awesome! We had a room on the 15th floor, and the view was great! The room was clean, roomy, it had everything we needed, and we enjoyed it! The staff were very helpful, friendly,and polite, and I enjoyed the valet... More 

Was this review helpful? Yes
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Thank you Diner1313 for choosing the Chateau Victoria Hotel and Suites during your visit to Victoria. The responses we receive from our guests are extremely valuable and sincerely appreciated. We are so pleased that you had suck a positive experience during your New Year's celebrations. We have taken the liberty of sharing your gracious mentions regarding your stay with our... More 

Colchester, United Kingdom
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 16, 2015

The hotel is situated in a quiet side street just off the main thoroughfare and a few minutes from the marina / harbour. The room was very comfortable, it had a fridge, kettle plus milk for tea, hairdryer and toiletries . There is free WiFi in the hotel. Breakfast was good, a large bowl of granola with yoghurt and fruit... More 

Was this review helpful? Yes
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Thank you Avril84 for choosing to stay with us at the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated. We are delighted that you had a positive experience during your stay and enjoy breakfast in Vista... More 

Halfmoon Bay, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 13, 2015

We stayed in a 1 bedroom suite, with a dog & a toddler just after Christmas. Check-in was cumbersome. We hoped to check in early, and we called ahead to see if we can. The clerk informed us to just pop by. We did, at approximately 1pm and were told that our room would not be ready for another hour... More 

Was this review helpful? Yes 1
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Thank you coastguy2010 for choosing to stay with us at the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated. The common goal of our employee team is to meet and ideally exceed our guests’ expectations. We... More 

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Additional Information about Chateau Victoria Hotel and Suites

Address: 740 Burdett Ave | BC, Victoria, British Columbia V8W 1B2, Canada
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range (Based on Average Rates): $
Hotel Class:3 star — Chateau Victoria Hotel and Suites 3*
Number of rooms: 176
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Also Known As:
Chateau Victoria Hotel Victoria
Chateau Hotel Victoria
Hotel Style:
#7 Business Hotel in Victoria
#15 Romantic Hotel in Victoria
#16 Family Hotel in Victoria

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