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Chateau Victoria Hotel and Suites

#19 of 58 Hotels in Victoria
Certificate of Excellence
740 Burdett Ave | BC, Victoria, British Columbia V8W 1B2, Canada
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Best prices for: 1 room 1 guest
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Chateau Victoria Hotel and Suites
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813 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (230)
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  • All months
    (813)
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    (174)
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1 review
5 of 5 stars Reviewed yesterday NEW

We found the front desk people to be very helpful,gracious and very courteous. We had help from the person who looks after the rooms and he also was very courteous and helpful, getting us the robes we needed. We found the room we had very very nice and big enough to not feel closed in by the room. It was... More 

Was this review helpful? Yes
5 of 5 stars Reviewed 2 days ago NEW

Great service! It's really close to the pier and harbour so you're able to walk there without having to pay for parking. There's also a pool and a hot tub which was great to use after spending the day travelling around the island. If you're staying on the upper level then it's a great view to look at the mountains.... More 

Was this review helpful? Yes
Toronto
Level Contributor
172 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

A bit of promo for Trip Advisor, I research all my hotels, attractions, on Trip Advisor... Chateau Victoria is one of them, and was a great find, a great start for our 3 week trip out West. I had booked a room with 2 queen beds and was told there was no space for a rollaway bed, so was resigned... More 

Was this review helpful? Yes
New York City, New York
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This hotel is centrally located and beautifully decorated. Staff in all areas of the hotel were very friendly and helpful - willing to spend whatever time needed to provide information and make your stay a pleasant one. The food in the lounge as well as the rooftop restaurant was excellent. View from the rooftop restaurant is exceptional. I had a... More 

Was this review helpful? Yes
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Dear Sherrie400, thank you for your kind review and for choosing the Chateau Victoria Hotel and Suites during your visit to Victoria. You have certainly pointed out the key features of our location, customer service and amenities: thank you! Please be assured that your gracious comments have been shared with our entire employee team – everyone enjoys a great review!... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed over one night. Arrived early and found room was ready. Got a beautiful one bedroom suite, clean and comfortable. Staff was friendly. Just one thing, wasn't advised that it was pay parking at the hotel, not a big issue but would have been nice to know

Was this review helpful? Yes
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Thank you Agal57 for your kind review about your recent stay at the Chateau Victoria Hotel & Suites! We are so glad to hear that you enjoyed your stay with us, and we hope your next stay is just around the corner! We are looking forward to seeing you again soon. More 

Vancouver WA USA
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed 4 nights with a friend in a mini suite. Staff very polite,friendly and helpful. Room nicely appointed and comfortable. Location excellent. Two blocks from harbour and Empress Hotel. Price was reasonable, with lots of great pubs and restaurants nearby. Would definitely stay there again.

Was this review helpful? Yes
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Thank you Timtam49 for choosing to stay with us at the Chateau Victoria Hotel & Suites, and for taking the time to provide us with comments from your stay. The reviews we receive from our guests are extremely valuable and sincerely appreciated. We are very pleased that you and your friend has an exceptional experience during your visit to Victoria.... More 

Seattle, Washington
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

From the moment I check in until the time I leave - friendly helpful service around the clock. We had a junior suite, so there could be alone time as well as together time. Everyone we met was so friendly, with a number of suggestions for us. We had a two night stay, breakfast both days (room service) and dinner... More 

Was this review helpful? Yes
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Thank you Gwyn S for your very kind review and for Choosing the Chateau Victoria Hotel & Suites once again . We always enjoy seeing our regular guests when they come to Victoria! You have certainly pointed out the key features of our location, customer service and amenities: thank you! Please be assured that your gracious comments have been shared... More 

Victoria, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Great things about this hotel, huge comfy beds, great roof top restaurant with views, lively helpful staff, fun cocktails and bar staff, shuttle to and from hotel. Ifree wifi. I would stay here again Slight drawbacks, noisy floor standing air conditioner in room, tiny bathroom, air conditioner in gym does not work!! Coffee and fancy teas just in room but... More 

Was this review helpful? Yes
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Thank you Sue for you review and for choosing the Chateau Victoria Hotel and Suites; the reviews we receive from our guests are extremely valuable and sincerely appreciated. We are pleased that you had an enjoyable experience during your quick trip to Victoria. Please be assured that your observations have been shared with the appropriate departments and will receive the... More 

Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Really enjoyed this hotel , great location , excellent service , friendly staff ,we had our dog with us and they are so pet friendly they gave us a doggy treat bag for her ,have never been to a hotel that was that pet friendly before.would definitely stay there again.

Was this review helpful? Yes
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Thank you Squeezemop for choosing to stay with us at the Chateau Victoria Hotel & Suites, and for taking the time to provide us with comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated. We are very pleased to hear that you and your dog had an excellent experience during your stay... More 

Vancouver, Canada
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is in a good location and within easy walking distance of the harbour and the main attractions in Victoria. Parking was about $17 per night. The room we stayed in on the 3rd floor had an amazing view of a parking lot and the back of another hotel. The room itself was clean, and the bed was very... More 

Was this review helpful? Yes
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Dear northernstar30, thank you for choosing to stay with us at the Chateau Victoria Hotel & Suites, and for taking the time to provide us with comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated. Your feedback is genuinely valued and appreciated. We were disappointed and surprised to hear of your experience... More 

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