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All 57 Victoria hotels

Chateau Victoria Hotel and Suites

3.0 of 5 Hotel   |   740 Burdett Ave, Victoria, British Columbia V8W 1B2, Canada
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Chateau Victoria Hotel and Suites
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85%
Ranked #16 of 57 Hotels in Victoria
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 6 days ago
Deborah B Portland, Oregon
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676 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver Island, Canada
1 review
2 of 5 stars Reviewed 5 days ago NEW

This was the worst hotel we stayed during our trip. Very pretty reception area but once in the room...what a disappointment. The room was like a dangeon the walls were a dingy yellow and so was every lightbulb in the room that took minutes to give some light. NO AC!!! EXCEPT FOR A ROOM UNIT that did not do much.... More

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mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Thank you ann p choosing the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. Your feedback is genuinely valued and sincerely appreciated. We were very disappointed and surprised to hear of your concerns with your recent stay with us. Our management team has contacted you directly to inquire about... More

Portland, Oregon
1 review
3 of 5 stars Reviewed 6 days ago NEW

This is a lovely place and location. The staff were friendly and very helpful. My husband said when we left that he wouldn't choose to return because of the following reasons. The bed in the bedroom was too soft and sagged in the middle - our friends stayed 2 doors down and they said the same thing. None of us... More

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Was this review helpful? Yes
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Thank you Deborah B for choosing to stay with us at the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated. The common goal of our employee team is to meet and ideally exceed our guests’ expectations.... More

Royal Tunbridge Wells, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 6 days ago NEW

We enjoyed two nights here last week after 2 weeks in BC. Great suite- bigger than expected and very comfortable. Everything worked! Breakfasts (2) and dinner (1) were all good and competitively priced. They were served in 18th floor restaurant so there was a great view of the city and inner harbour. We would go there again.

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London, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

We recently stayed at this hotel in Victoria. From the moment we arrived we found everything to be of stellar quality. The front desk was very helpful, attentive and went to some trouble leave a little birthday gift in the room for my husband. The concierge was fantastic! The room was lovely and perfect for our stay. The roof-top restaurant... More

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mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Thank you cobblebaba for your kind review and for choosing to stay with us at the Chateau Victoria Hotel and Suites. The responses we receive from our guests are extremely valuable and sincerely appreciated. We do believe we have a great team and were very happy to hear that you had such a positive experience with us during your husbands... More

Springfield, IL
Top Contributor
173 reviews 173 reviews
25 hotel reviews
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Victoria Clipper made the arrangements for this hotel and we couldn't have been more pleased. The location was very good, the staff was outstanding (especially the shuttlebus guys), and then there was Clyde's. Clyde's is the name of the bar at the hotel where the bartender is quite an expert on mixing drinks. Clyde's also has more gins than any... More

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mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Thank you Chuckospringpatch for your very kind review and for choosing to stay with us at the Chateau Victoria Hotel and Suites . The responses we receive from our guests are extremely valuable and sincerely appreciated. We are very pleased that you had such a positive experience during your stay with us. We have taken the liberty of sharing your... More

Oakville, Canada
Top Contributor
59 reviews 59 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here a couple of years ago and some of the furniture was a bit old, our room this time had been updated, new TV, couch, etc. and the kitchen has decent facilities if you want to cook something light. Great location, easy walk to the harbour, shops and restaurants. Clives bar is a great spot for lunch, they... More

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mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Thank you Mike D for your kind review and for choosing to stay with us at the Chateau Victoria Hotel and Suites. The responses we receive from our guests are extremely valuable and sincerely appreciated. We are pleased that you had a positive experience during your stay with us. We have taken the liberty of sharing your experience with our... More

Ireland
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

This was a great hotel in the 80s and 90s, but it's in serious need of full renovations today. They've done some partial renos, and it shows, mismatching light switches, flat screen TV stands that are too big in scale, bathroom doors where you can see through the handle re-fit, the furniture is mismatched, the AC is a loud stand... More

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mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Thank you CanadianInDublin for your review and for choosing to stay with us at the Chateau Victoria Hotel and Suites. The responses we receive from our guests are extremely valuable and sincerely appreciated. We are pleased to announce that we will be starting renovations on our suites beginning in November 2014. We have completed full room renovations in our tradition... More

Bruin, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at this hotel only for one night on a cousin vacation. Could not believe how friendly the entire staff was. In the morning as we were leaving, after a clerk heard our plans, he followed us out into the parking lot and informed us that we would probably not have enough time to do as we planned and still... More

Was this review helpful? Yes 1
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Thank you Beckyslaug for your very kind review and for choosing to stay with us at the Chateau Victoria Hotel and Suites. The responses we receive from our guests are extremely valuable and sincerely appreciated. We are pleased that you had such a positive experience with us during your stay with us. We have taken the liberty of sharing your... More

Chilliwack
Contributor
15 reviews 15 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the hotel as part of a packaged deal with BC Ferries, which offered us the return trip from Vancouver plus one night's stay at the Chateau Victoria. The hotel is impressive as it is one of the last family owned large hotel in the city. The staff was helpful and polite and when we encountered an issue... More

Was this review helpful? Yes 2
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Thank you complus for your kind review and for choosing to stay with us at the Chateau Victoria Hotel and Suites. The responses we receive from our guests are extremely valuable and sincerely appreciated. We are pleased that you had an enjoyable experience during your stay with us; we were happy to learn that our front desk team acted quickly... More

Kelowna, British Columbia, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

On our arrival we received an upgrade to a suite. The suite was nicely furnished and clean with a spectacular view. The hotel staff is very friendly and the location is perfect, you can walk everywhere from here. The bathroom could need a little update, but it was still in good working condition and perfectly clean. Overall a great stay!

Was this review helpful? Yes 1
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review

Thank you Deina0803 for your kind review and for choosing to stay with us at the Chateau Victoria Hotel and Suites. The responses we receive from our guests are extremely valuable and sincerely appreciated. We are pleased that you had a positive experience during your stay with us, we have taken the liberty of sharing your experience with our entire... More

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Additional Information about Chateau Victoria Hotel and Suites

Address: 740 Burdett Ave, Victoria, British Columbia V8W 1B2, Canada
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Chateau Victoria Hotel and Suites 3*
Number of rooms: 177
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Also Known As:
Chateau Victoria Hotel Victoria
Chateau Hotel Victoria

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