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All 58 Victoria hotels

BEST WESTERN PLUS Carlton Plaza Hotel

3.0 of 5 Hotel   |   642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
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Ranked #18 of 58 Hotels in Victoria
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed July 20, 2010
hailnurgle Merville
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648 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN PLUS Carlton Plaza Hotel
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Merville
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 20, 2010

We spent two nights in a very reasonably priced studio suite and were very happy with our stay. The suite is a great size for a travelling family with room to stretch out and rest, as well as cook in the decent sized kitchenette. Staff are friendly, the place is clean, location is great. Checking in a car can be... More 

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Wakefield, United Kingdom
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 14, 2010

We stayed here for 1 night in June. We arrived earlier than the check-in time and although our room wasn't ready the hotel was happy to store our bags and park our car in the valet parking. When we returned to the hotel our room was ready and it was very spacious and immaculately clean. We stayed in a suite... More 

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New Plymouth, New Zealand
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 13, 2010

The staff were lovely - very helpful and charming. Beds were very comfortable, linen was high quality, pillows perfect - we had a great sleep. The location was excellent. We were very happy with our stay. A huge bonus was the laundry facility provided for guests on site. We really appreciated it. The hotel had a very nice atmosphere and... More 

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BestWestCarlton, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

I would like to thank the writer for their generous comments regarding our hotel. Our staff understands that many guests have different reasons for staying at hotels. Whether you are moving homes, visiting relatives, or even taking a simple holiday to reward yourself, we believe your stay should feel like your home away from home. Laundry services are just one... More 

Capitola, CA
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 28, 2010

We found this place through the Harley Davidson Best Western website then read Trip Advisor to check out the Hotel. We were traveling with our SUV and our Harley attached to a motorcycle trailer so parking was a challenge . The staff here was very accommodating with our parking situation and already had parking set up for when we arrived.... More 

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BestWestCarlton, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Though parking can sometimes be a challenge in the downtown core, we here at the Carlton are always working to ensure we are as accommodating as possible for all of our guests regardless of what vehicle they have arrived in. We can accommodate almost any kind of vehicle, including SUV's and Motorcycles! We even have an over height lot for... More 

Port Alberni, Canada
1 review
5 of 5 stars Reviewed June 25, 2010

I have stayed at the Best Western Carlton Inn quite a number of times and have always been treated very well. I also stay here on business and have been made to feel very welcome by the friendly, efficient and helpful staff. The rooms are always very clean, the beds extremely comfortable and having complimentary wifi available in the room... More 

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BestWestCarlton, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

It is always so good to hear back from repeat guests. I would like to thank the guest for writing this comment! Of course, we look forward to your next stay as well. Whether you are here for a business trip, a vacation, or just a simple night of relaxation away from home, all of us at the Best Western... More 

Nanaimo, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 21, 2010

we went to the best western carlton plaza for a weekend stay. we were not expecting anything special, after all it was an average cost hotel. When we arrived , i was delighted to find a friendly, well dressed man offering to help me with my suitcase, followed by valet service! they checked us is promptly. the staff were extremely... More 

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BestWestCarlton, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

We look forward to seeing you again in July. I am glad to hear that you felt comfortable enough to take your socks off in your room! Our housekeeping department is proud to uphold such high standards of cleanliness here at the Best Western Carlton Plaza. We are consistently rated within the top 2% of all Best Westerns across North... More 

Kelowna, Canada
2 reviews
5 of 5 stars Reviewed June 14, 2010

My husband and I were in Victoria for a race. Our entire visit we were treated with respect and courtesy. The staff went out of their way to ensure we had a great stay free of hassles and readily shared information and ideas with us. They were very encouraging to my husband about his race. The Hotel Manager went out... More 

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BestWestCarlton, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Though the location of the Best Western Carlton Plaza is convenient and helpful to our guests, I do believe that it is our staff that separates us from other hotels. The staff here at the Carlton Plaza are all extremely personable and hard working individuals with a true passion for customer service, and this includes our hotel manager! No matter... More 

Fairfax, Virginia
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed June 13, 2010

First the bad, cause that is what people really want to know. The elevators are extremely small. That is all I got. The long story. I went in search of a 4 star hotel though priceline and betterbidding and in my own opinion this hotel was less expensive and located closer to the shops than the other 4 star hotels,... More 

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BestWestCarlton, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

I am glad the location contributed to your positive stay! We do have two elevators here at the Best Western Carlton. One is smaller and it's general purpose is to transport guests from floor to floor without worrying about carrying luggage with them. For the guests that are checking in/checking our, we also have a much larger elevator in the... More 

Vancouver, Canada
2 reviews
4 of 5 stars Reviewed June 11, 2010

The Best Western Carlton Plaza Hotel is a good hotel, with a great location - right in downtown Victoria. Its close to everything - shopping, the Harbour and transit. They allow dogs and have wifi on every floor - both big pluses for me. The staff are great and are empowered to make your stay comfortable. Good value.

Was this review helpful? Yes
BestWestCarlton, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for your review. I am so glad that both the complimentary wireless access as well as our pet friendly floors made your stay more convenient! We are always striving to make each guests stay more comfortable, and the above mentioned amenities are only two of many we have incorporated into our hotel. Did you know we also offer... More 

Leeds
Contributor
15 reviews 15 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 10, 2010

We'd just come from the Best Western in downtown Vancouver so could compare them directly. This one is not quite as good, but still perfectly fine. It's only 10 mins walk from the bus station and is very well located, so you can walk to all the main shops and sites easily. Beds were extemely comfortable and clean, and they... More 

Was this review helpful? Yes
BestWestCarlton, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Our staff at the Best Western Carlton plaza are dedicated to ensuring that each guest feels cared for, in every way possible! All of our housekeepers leave their personal cards in the rooms they have cleaned. Our intent is to make each guest feel comfortable speaking with all of our employees should they require assistance in any way,shape, or form.... More 

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Additional Information about BEST WESTERN PLUS Carlton Plaza Hotel

Address: 642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Carlton Plaza Hotel 3*
Number of rooms: 100
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Also Known As:
Best Western Victoria
Victoria Best Western
Hotel Style:
#14 Family Hotel in Victoria
#15 Business Hotel in Victoria
#19 Romantic Hotel in Victoria

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