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BEST WESTERN PLUS Carlton Plaza Hotel

#20 of 58 Hotels in Victoria
Certificate of Excellence
3.0 of 5
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642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
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BEST WESTERN PLUS Carlton Plaza Hotel
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Ranked #20 of 58 Hotels in Victoria
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed May 3, 2012
muffin056 Kelowna, Canada
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685 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN PLUS Carlton Plaza Hotel
See the most recent reviews
Kelowna, Canada
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 3, 2012

On a recent trip to Victoria BC we needed a place to stay with our Cairn Terrier. He was made very welcome at the Carlton Plaza. No problem walking him through the main foyer or sitting inside waiting for our car. The entire hotel was clean,with comfy beds, friendly staff and excellent service. Despite the fact that there was some... More 

Was this review helpful? Yes
ChrisWatson27, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you very much for the review of our hotel. We are very proud to be pet friendly to assist travelers who need to bring their pet, or just can’t bare the thought of leaving their best friend behind. At the Carlton Plaza we have two guest floors that are pet friendly, and five floors where pets are not allowed.... More 

Rossland, Canada
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 3, 2012

This hotel is an excellent choice. Best Western never disappoints. The location could not be any better - right in the middle of where everything is happening and so close to the Convention centre. My room was good but the absolute best feature is the instant hot water coming out of the shower head. This is such a blessing. I... More 

Was this review helpful? Yes
ChrisWatson27, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you very much for this wonderful review. Our hard working maintenance staff is always happy to here positive feedback such as this. More 

Contributor
17 reviews 17 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 29, 2012

While passing through Victoria, our World Harmony Run team received a complimentary accommodation in this hotel and we were more than thrilled to stay here. The rooms were very spacious with comfortable beds, with a separate rest area (hmm, what a nice couch!) and a kitchenette. All of us enjoyed the excellent service we were provided and can recommend this... More 

Was this review helpful? Yes 1
Campbell River, BC
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 23, 2012

It was a perfect location to pick up some snacks to take back to the room. There was a 7-11 store right across the street. There was Burger King and McDonalds within 5 mins. For us (parents) there was a nice restaurant for dining within walking distance also. What I liked was the private bedroom, then a queen size bed... More 

Was this review helpful? Yes 1
ChrisWatson27, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you very much to the writer for this review. We are happy to offer our family suites for only $40 more than our standard room accommodation. Our family suites include one separate bedroom, a full kitchen, a full living area, two queen beds, and a sofa that turns into a double bed. The rooms are approximately 500 square feet. More 

nanaimo b c
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2012

We always stay at Best Western Hotels and this is one of the best. Great location.. All round great Hotel .Chris and his staff go out of their way to help and make you feel comfortable.

Was this review helpful? Yes 1
Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 9, 2012

This was my first stay in a Best Westin hotel, and it was hands down one of the best hotel stays I've ever had. The location was perfect for walking around town, the front staff were so friendly and helpful one could be forgiven for forgetting they were in a hotel, the dining room person was equally friendly and helpful,... More 

Was this review helpful? Yes 1
ChrisWatson27, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you very much for such kind comments about our hotel and staff. Reviews such as this is a great reward to all of us. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2012

I have to hand it to the staff! We have had incredible personalized service for two days! They have made great suggestions and helped with purchases and printing out info from the Internet for us. The location is great within walking distance to everything and bus stops for those of us willing to take mass transit in an unfamiliar setting.... More 

Was this review helpful? Yes 1
ChrisWatson27, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you very much to the writer for this wonderful review of our hotel. We are always more than happy to make any sort of arrangements that maximizes the quality of a guest’s vacation. More 

Comox, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 29, 2012

This was our second stay at Carlton Plaza, the first being such a good experience. We are very happy to say we were not disappointed with our decision to stay again. The competent service & friendliness of all staff remained consistent with our first visit. The room (Suite) was very clean & comfortable & well equipped. Kudos to the House... More 

Was this review helpful? Yes 1
ChrisWatson27, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you to the writer for this review. We are very glad to here you enjoyed your return to our hotel. It is also encouraging that the brand new Stone’s Throw restaurant did well to service your dinning needs. The new restaurant owner’s are working hard to meet all of our guest’s wishes, from opening early in the morning and... More 

Red Deer, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 28, 2012

My hubby and I stayed at here and cannot say enough about the wonderful staff at this hotel. We were upgraded to the 7th floor, with room to spare and an amazing outdoor space. Over the 3 days of our stay we encountered many different staff members at the desk and throughout the hotel....and everyone was excellent, they just couldn't... More 

Was this review helpful? Yes 1
ChrisWatson27, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you very much for such a touching review. Receiving appreciation such as this encourages all of our staff to do everything they can to make each of our guests experience great. More 

Vancouver, BC
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 15, 2012

From the time I checked in until I departed after a 3 night stay I was very happy with the hotel and the terrific staff. After reading several reviews, I asked for a room on the quiet side of the hotel and got one on the back side which turned out to be very quiet. I was on the 6th... More 

Was this review helpful? Yes 1
ChrisWatson27, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you very much to the writer for the wonderful comments. We are more than happy to provide complimentary bottles of water. I’ve always felt charging $3.00 for a bottle of water is nickel-and-diming at its finest. On your next stay, I hope you are able to stop by the Stone’s Throw restaurant adjacent to the lobby. The restaurant has... More 

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