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All 57 Victoria hotels

BEST WESTERN PLUS Carlton Plaza Hotel

3.0 of 5 Hotel   |   642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
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88%
Ranked #17 of 57 hotels in Victoria
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Ben S Langley City, Canada
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574 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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English first
Langley City, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I stayed here recently and was very pleasantly surprised. The room was spacious and the staff were very friendly. You cant beat the location. Right in downtown close to many restaurants. I look forward to a return trip.

Was this review helpful? Yes 1
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thanks Ben! We're happy that you enjoyed your stay at the Best Western Plus Carlton Plaza Hotel. Our location is wonderful, right in the heart of downtown Victoria. We are walking distance to most sites and attractions, and local transit to attractions out of town is just around the corner from our front doors. We also have 4 bikes available... More

Abbotsford, Canada
1 review
5 of 5 stars Reviewed 1 week ago

My daughter and I took her 2 little boys to Victoria for the weekend. The staff at the Carlton Plaza were all so nice and treated us really well. We ran into a few challenges traveling with little ones but found the staff to be quite accommodating and very helpful. Thank you for contributing to a very memorable getaway! Wendy... More

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Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thanks Wendy for taking a few minutes out of your busy day to leave us this nice review. We loved having you both, and the boys in the hotel! (it's always fun to recommend good spots for kids to visit) We're very close to the Bug Zoo- a hit with the little ones, as well as Beacon Hill Children's Farm,... More

McKinney, Texas
Top Contributor
71 reviews 71 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

located in the middle of downtown victoria, close to great restaurant, plus local stores if you forget something from home. checking was fast and enough staff working to help guest. very clean room and gave us a suite (reserve for a regular room) with full kitchen and living room and dinnette. close to a lot of the attractions in the... More

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Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Good Afternoon! We appreciate the time you took to leave us this nice review, it was wonderful having you at the hotel. We're glad that you enjoyed the upgrade from a traditional to a studio suite. The suites are a bit more spacious and offer a full kitchen (with the required utensils and accessories!) as well as a pull out... More

Tulsa, Oklahoma
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Clean, well-appointed rooms. Coffee maker and refrigerator in room. All staff were courteous and friendly. Beds were very comfortable. Definitely recommend for a family trip. Stayed 07-06-14 through 07-08-14.

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Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you KW for this to the point and great review! Our comfortable rooms are equipped with a tea and coffee station, mini fridge, complimentary bottle water and much more. For families requiring a bit more space, or those hoping to do a bit of cooking on their vacation we have suites available for $20 more per night which boast... More

Alabama
Contributor
17 reviews 17 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When I booked, the hotel was described as "not central" to Victoria's most popular attractions. And the rate certainly showed it--the rate was nearly half of some of the waterfront options I considered. I was very happy to find that the location was perfect. So, I didn't have a view of the harbor. Instead, I had a lovely suite (with... More

Was this review helpful? Yes 4
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

We're so glad that you enjoyed your time at our hotel, and in Victoria. I'd like to thank the reviewer for pointing out, that while we are not a waterfront hotel- our location is a major positive point for us. We are walking distance to great restaurants, attractions, the inner harbour, as well as city transit to Butchart, Craigdarroch Castle... More

Courtenay, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff were very polite and respectful of our belongings. We arrived too early to check in and they held our bags for us. The room was HUGE and very accomodating to the whole party of us. I have zero complaints about any noise or disruptions. I would absolutely recommend this hotel to friends and family and I will definetly... More

Review collected in partnership with Best Western

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Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thanks for this great review! Our check in time is guaranteed at three p.m, though if you do arrive in town earlier- please stop by the hotel and we will see what we can do! If it is not possible to move things around, or find a clean room for you immediately we are always happy to store any luggage... More

Vancouver, Canada
Top Contributor
66 reviews 66 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pro-- good location close to Chinatown and walkable to the Inner Harbour area Good staff throughout the day and night Clean and maintenance in the lobby going on( painting) Con-- noisy street noise and noise in the hallways from other patrons Could hear the thump of the music from the pub Biggest nuisance is the valet service. They take your... More

Was this review helpful? Yes 2
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for choosing our property and writing this review. As stated, we do our best to keep the hotel clean, comfortable and refreshed by ensuring ongoing maintenance and updates. I must apologize if you experienced any extended waits with our valet service. As with the majority of downtown hotels, we do not have onsite parking and a result we... More

Coaldale, Canada
Top Contributor
108 reviews 108 reviews
27 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a few nights while on a getaway. The location is good as it is downtown and close to shopping and amenities. It is also a short few blocks to the inner harbour, museum and other touristy type venues. There is no self parking (I think the parking lot is several blocks away), but the valet will get... More

Was this review helpful? Yes 1
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for choosing our hotel on your last trip to Victoria, we appreciate the feedback and the kind words. As with most downtown hotels, we do not have onsite parking. Our parking costs $13 per night, and because it is located off site, we provide an unlimited 24 hour valet service. Guests who wish to park themselves are absolutely... More

Montreal, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed for three nights in late June 2014 and was very impressed by the Carlton Plaza. Location is excellent, Very central in downtown Victoria and an easy walk to anywhere downtown. Staff: Frankly I have never had a nicer, more helpful, and pleasant hotel staff anywhere, ANYWHERE. I was blown away by how helpful and pleasant they were. Food in... More

Was this review helpful? Yes 1
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Hello again James, and thank you so much for this great review! We do our best to make every stay special, and I'm glad we were successful on your last trip to Victoria. From our complimentary guest bikes, to the friendly staff and other services- our goal is always to make our guests feel welcome and at home. You mentioned... More

Toronto, Canada
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We started our vacation on Vancouver Island in Victoria and ended it there about 10 days later. This is a lovely hotel, very central, walking distance to the water, to main thoroughfares - Douglas, Government, etc - chock full of restaurants, bars, stores, coffee houses, pubs, and still walking distance, maybe about 10 minutes to Empress Hotel. We found it... More

Was this review helpful? Yes 1
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Good Morning. We're so glad that you enjoyed your time here on the Island and our hotel enough to come back again on the return trip! Our central location is what attracts most travellers to the hotel, and the staff do their best to ensure your stay is amazing so that you return again. Our suite rooms typically run $20... More

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Additional Information about BEST WESTERN PLUS Carlton Plaza Hotel

Address: 642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Carlton Plaza Hotel 3*
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Also Known As:
Best Western Victoria
Victoria Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#14 Business Hotel in Victoria #15 Family Hotel in Victoria #17 Romantic Hotel in Victoria
Hotel Class
Number of rooms
100

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