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All 57 Victoria hotels

BEST WESTERN PLUS Carlton Plaza Hotel

3.0 of 5 Hotel   |   642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
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88%
Ranked #17 of 57 hotels in Victoria
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 days ago
SenEli Seattle, Washington, United States
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536 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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English first
Seattle, Washington, United States
2 reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

my family spent 2 nights at this hotel, 2 adults and 3 kids. good size room, well equipped kitchenette, central to sight seeing and restaurants are some of the reasons to recommend this place. one of the down sides i had was lack of internet the first night. other than that, all positives.

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Fernie, Canada
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

The hotel is central downtown Victoria and close to everything. The rooms were very clean and nicely decorated. The staff were very professional and accommodating . I had a great sleep in a very comfortable bed. I would stay there again. I felt very safe staying in the hotel by myself.

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Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you June for this great review! As mentioned, we are centrally located in downtown Victoria, close to sights, restaurants, and attractions that draw visitors from all around the world. Our friendly front desk staff are delighted to share their favourite spots, cafes and must see locations. We hope that you come back again because there is always more to... More

Duncan, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Tucked away on side road in the heart of downtown Victoria. If you are looking for a comfortable clean placeto stay without any of the expensive "glam" this is the place. Room bright and large. Stayed in a suite. Ask for a room away from the main street or bring ear plugs. Didnt use the restaurant only because the hotel... More

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Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thanks Elaine for choosing us on your most recent visit to Victoria! Although it's true, the hotel is surrounded by great restaurants and cafes, you shouldn't miss dining at the Stone's Throw Restaurant. The staff here are partial to their all-day breakfast (especially the Belgian waffles!) Walking distance to most attractions, many guests find it convenient to leave the car... More

Etobicoke
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Wonderful location, older property in grand condition. Very appropriate for Victoria. Walking distance to the waterfront, shopping and pretty well everything else. You could choose many other options, this one did not disappoint.

Review collected in partnership with Best Western

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Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Good afternoon, we're glad you enjoyed your recent stay at our property. Although our central location is a huge draw for business travelers, tourists and sight seers alike, our friendly service and comfortable rooms ensure that every guest is welcomed back. We hope to see you again, and thank you for choosing us. More

Edmonton, Canada
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a good hotel. The staff were all very polite and accommodating. The room was clean and well appointed with plenty of clean towels and a good selection of coffee and tea. The fact that the stairs exited directly to the street and not to the interior of the building in my only real complaint. The hotel is close... More

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Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Hello, we're very glad that we were able to comfortably accommodate your group, and that you enjoyed your time with us. Our hotel is equipped with both traditional rooms, and suites which include full kitchens and a pull out couch/seating area. This can be very helpful for those booking large groups. Any guest interested in making such a group booking... More

Alberta, Canada
Contributor
16 reviews 16 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second stay at the Best Western Carlton Plaza. It is clean, well located and the staff is wonderful. Great location within walking distance to anywhere. Would definitely recommend this hotel. I had a problem with my room (noise) and the staff could not have been nicer about moving me immediately. Very impressed.

Review collected in partnership with Best Western

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Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Hello Maggie, and thanks for taking some time to write this review. Firstly, I must apologize that you experienced noise in your room during your stay, though I am very glad to hear the staff were able to accommodate a room move for you. Our guest's comfort and quality of sleep is incredibly important to us and though we are... More

Wisconsin
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our group of four adults needed a room for one night in Victoria. Chose this hotel because it offered a family suite at a good price. This hotel exceeded my expectations. Room was great; service outstanding. The location is just a block off Government street with most everything in walking distance. They valet parked our car for a reasonable price.... More

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Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Good afternoon, and thanks for writing such kind things about our hotel and staff! We are centrally located in the heart of downtown, close to anything you may want to see. The suite described includes a full kitchen as well as a pull out couch/seating area which makes it a perfect choice for any larger groups requiring more space- or... More

Port Alice, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago

The only problem we had was they were in a rush to get you to check out before the check out time, so we didn't have time to eat breakfast there, cause they had got our truck out of overnight parking and had it parked outside the hotel and needed us to move it and find parking else where than... More

Review collected in partnership with Best Western

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Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Hello Shannon and thank you for taking the time to write this review. As stated, we do have valet parking. Our parking charge is by the night, and guests are welcome to leave their vehicles as long as required into the next day. The onsite restaurant is called the Stone’s Throw and they are open from 6:30 am until 9:00pm.... More

Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed in Victoria for 3 nights, and this place was walking distance for everything our kids wanted to see - the museum, bug zoo, miniature world and the movie theatre. The suite was set up nicely, so the kids could sleep while we stayed up on the couch. Only downside- slow elevator.

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Lina J, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Hello, we’re happy to hear you had an enjoyable time on your family trip to Victoria. As mentioned in the review, we are walking distance to everything downtown has to offer. Our proximity to restaurants, sites and attractions makes us an ideal location for any travellers exploring the city or even working downtown. The suites we offer with a pull... More

2 reviews
5 of 5 stars Reviewed 4 weeks ago

Of all the Hotel chains, We love what Best Western has to offer. In any Country, or town. If we will be staying there. We will look for a Best Western. They are mostly Dog friendly and that works for us and the Dogs. They are always clean and very consistent with everything.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lina J, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Hello Helen, and thanks for thinking of Best Western on your recent travels. The Carlton Plaza hotel is a perfect example of the comfort and convenience Best Western has to offer. Our well-appointed rooms are clean and comfortable with amenities including in room coffee and tea, fitness centre, complimentary Wi-Fi as well as a wonderful restaurant located through the lobby... More

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Additional Information about BEST WESTERN PLUS Carlton Plaza Hotel

Also Known As:
Best Western Victoria
Victoria Best Western
Address: 642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#15 Romantic Hotel in Victoria
#15 Family Hotel in Victoria
#16 Business Hotel in Victoria
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Carlton Plaza Hotel 3*
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