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BEST WESTERN PLUS Carlton Plaza Hotel, Victoria

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BEST WESTERN PLUS Carlton Plaza Hotel

3.0 of 5
642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
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BEST WESTERN PLUS Carlton Plaza Hotel
96 traveler photos
Ranked #13 of 57 hotels in Victoria
4.5 of 5 stars 404 Reviews
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404 reviews from our community

Traveler rating
    215
    136
    36
    10
    7
See reviews for
Families
94
 
Couples
158
 
Solo
41
 
Business
59
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Friendly and helpful Victoria hotel staff”
5 of 5 stars Reviewed May 23, 2013 NEW

Stayed at this hotel with kids. You can get a kitchenette if you want to make some simple meals rather than eat out all the time. Rooms are clean and comfortable. The staff is very helpful and pleasant. We walked to the museum and the Imax easily from this location in less than 15 minutes. Good price for this pleasant... More

Was this review helpful? Yes

Review collected in partnership with Best Western

See 3 more reviews by Crcurler for Victoria
Surrey, British Columbia, Canada
1 review
“Exactly what we needed”
5 of 5 stars Reviewed May 20, 2013 NEW

Was this review helpful? Yes

Review collected in partnership with Best Western

Porrt Alberni
1 review
“Good value and great service - Bill R. & family”
5 of 5 stars Reviewed May 20, 2013 NEW

Staff were friendly and helpful. Hotel is situated in central location and easy to find. Lots of interesting shopping and good variety of eating places within walking distance. Breakfast in the hotel is a good way to start out your day. Rooms clean and well appointed - ours had a full kitchen. No parkiing issues as hotel has a valet... More

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Medford, Oregon
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Wonderful stay”
5 of 5 stars Reviewed May 20, 2013 NEW

Upgraded rooms due to several marching bands being here and not wanting to hear drummers practicing their beats up and down the hall :) Had a nice suite on the 7th floor with a private deck outside where we could eat and sunbathe. Kitchenette was fully equipped with utensils, cutlery and dishes. Shower had dispenser for soap, shampoo and conditioner.... More

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Olds
Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
“Great stay !”
5 of 5 stars Reviewed May 9, 2013

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Was this review helpful? Yes 1

Review collected in partnership with Best Western

Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review
May 11, 2013

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Portland, Oregon
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“clean and quiet”
4 of 5 stars Reviewed May 8, 2013

very clean and quiet, very easy to find, close to bus mall. shower has great grab bars for oldsters. Bed not particularly good, staff very friendly, but I had to wait quite a while for the elevator while the maids were moving cleaning carts without consideration of guests.

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Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review
May 11, 2013

Thank you for writing a review on your stay with us here at the BW Carlton Plaza. Our Front Desk Staff pride themselves on trying to make each guests stay as comfortable as possible. I would like to apologize on behalf of our housekeeping department for causing you to wait so long for the elevator. We do have 2 elevators... More

Hamilton, New Zealand
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Great for a family of five”
5 of 5 stars Reviewed May 2, 2013 via mobile

A great place to stay with the family. Really central great suite large room for the five of us. And great value for money. Would really recommend it. Gym needs an update though. Great supermarket 2 blocks away Great having a wee kitchen

Was this review helpful? Yes
See 3 more reviews by macsmith_NZ for Victoria
Ryan J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review
May 11, 2013

I’d like to thank the author of this review for the kind words regarding our hotel. The room being described is our Family Suite with 2 queen sized beds and a pullout couch. All of our suites have a full kitchen and seating area for guests to relax in. More

Port Alberni, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“great stay”
5 of 5 stars Reviewed May 1, 2013

Tried to book this hotel on line through the Best Western site, but after a difficult and very frustrating time, phoned the hotel and talked to a very pleasant and accommodating manager who gave me the online price for my three rooms. our arrivalwas Friday, leaving Sunday. The staff were very helpful, and the manager, Ryan, gave us some real... More

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ChrisWatson27, General Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review
May 2, 2013

Thank you for writing such an informative review. Our hotel is very fortunate to have such wonderful front desk agents, valets, and a great Front Office Manager in Ryan. I am happy that a frustrating booking at first became a good experience in the end. Please note, we will match any legitimate price that is found online. Just call the... More

Surrey
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
“Old beaten up property”
2 of 5 stars Reviewed April 27, 2013

It was my first time at this hotel and the last as well unless it is completely overhauled. The building is majestic from outside but inside it looked beaten up, dingy and was smelly. The check in was smooth though the parking is only valet. I had no clue where my vehicle was parked but the front office was very... More

Was this review helpful? Yes
See 3 more reviews by psahaye for Victoria
ChrisWatson27, General Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review
April 29, 2013

First of all, thank you to the writer for this review. I am very pleased that you found our customer service to be excellent. Samantha is an outstanding employee, and I know comments such as this inspire her and everyone she works with. I am sorry you found the quality of our guest rooms and corridors to be less than... More

Victoria, Canada
1 review
1 helpful vote 1 helpful vote
“Noise filled sleepless night”
1 of 5 stars Reviewed April 27, 2013

It's 1:51 AM and it literally feels like I am trying to sleep in the waiting room of a nightclub. Situated next to a nightclub/event center the steady beat of loud music, loud cheering and the voice of an mc prevents me from sleeping, so I am writing this review. In fairness, the hotel is offering to move us to... More

Was this review helpful? Yes 1
ChrisWatson27, General Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review
April 29, 2013

Thank you to the writer for taking the time to complete a review of our hotel. We are terribly sorry about the poor sleep you experienced at our hotel. I completely understand your frustration. There is nothing more irritating than a restless night. Please feel free to contact me at anytime about your stay, we truly feel bad that external... More

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Hotel Summarization (Beta)

What travelers say

  • “Valet parking” (20)
  • “Great location” (11)
  • “Very friendly” (6)
  • “Queen beds” (5)
  • “Very clean” (4)
  • “Few blocks” (4)
  • “Front desk staff” (3)
  • “Full kitchen” (3)
  • “Flat screen TV” (3)

What travelers search

  • best western plus carlton plaza hotel, victoria, bc, can
  • bw plus carlton plaza hotel
  • good comments about front office in the hotel

Additional Information about BEST WESTERN PLUS Carlton Plaza Hotel

Address: 642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Center Fitness Center Free High-Speed Internet Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#12 Family Hotels in Victoria
#18 Business Hotels in Victoria
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
TripAdvisor is proud to partner with Best Western, Expedia, Orbitz, Travelocity, Hotels.com, Booking.com, Priceline and HostelWorld so you can book your BEST WESTERN PLUS Carlton Plaza Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Victoria
Victoria Best Western

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BEST WESTERN PLUS Carlton Plaza Hotel
642 Johnson Street
Victoria, British Columbia V8W 1M6
Canada
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