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BEST WESTERN PLUS Carlton Plaza Hotel

3.0 of 5
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642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
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BEST WESTERN PLUS Carlton Plaza Hotel
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Ranked #20 of 58 Hotels in Victoria
A recent review
4 of 5 stars reviewed yesterday
Sylvie W Gatineau, Quebec, Canada
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729 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gatineau, Quebec, Canada
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed for two nights (including Canada Day) in the hotel, in a suite. The room met all our expectations. However the staff and the hotel location made the stay fantastic. The hotel is a few blocks from the water front and is steps away from all the City attractions. The staff were incredible offering great advice and service. BRAVO!!!... More 

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Port Alberni, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

The people here are very personable who make the hotel experience better for their visitors. Regardless of the room type or reason for stay. The comfort level is always high. I look forward to staying at this hotel again when I visit Victoria.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Birdsboro, Pennsylvania
Level Contributor
85 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 1 week ago

One of the reason we chose Best Western in Victoria was that it offered, on line, complimentary breakfast. When we got the they said they no longer do it. the room was just ok and they beds were not that great a quality. We will not be staying there on our next visit.

Was this review helpful? Yes 1
Nanaimo, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed a Saturday night here and will come again. Parked our car and left it parked. Walking distance to everything...shops....great cute restaurants....value village....theatres.....only downside is a couple side streets with bar noise late at night but when you enter hotel, it's got a beautiful entrance and decor. You can even rent--for free--bikes to get around the city if you want.... More 

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Toronto, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

Hi. Stayed here July 2015. Was pleasantly surprised by how conveniently located it was in the heart of downtown. Victoria's a small city so you can easily walk the downtown area, but still, lots of restaurants, convenience stores close to the hotel. I was also upgraded to a suite, without my even asking! Huh? Thanks Best Western. Everything was clean... More 

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Rebecca S, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you very much for your lovely review on our hotel! As stated we are centrally located in the heart of the city. We are in walking distance to all the downtown attractions which include the Inner Harbour, the Royal British Columbia Museum, British Columbia's Legislature building, Fisherman’s Wharf and Beacon Hill Park. We look forward to seeing you again... More 

Vancouver BC
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 1 week ago

We are a family of three who stayed at this hotel July 2015. The hotel is basic, nothing fancy or glamorous. Staff are very friendly. We had a two queen bed room. A bit cramped. Cable TV, desk and basic washroom with nice shower. Air conditioned. Clean. A view of a neighbouring rooftop. Location is central, near the main tourist... More 

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Rebecca S, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you very much for providing this review on our hotel. We do offer complimentary bikes for all our guests to use. The bikes are good for three hours at a time and reservations are available. Our guest rooms come equipped with complimentary wireless internet, air conditioning, complimentary water bottles in all guest rooms, onsite guest laundry facility, a fitness... More 

New York City, New York
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We recently stayed at the Best Western Carlton Plaza for three nights, during the course of a two-week vacation in Vancouver and Vancouver Island. Victoria is lovely and the Carlton Plaza is a perfect base for exploration of the "downtown" area--within easy walking distance of most in-town tourist attractions. The hotel provides parking at additional nominal cost; but be aware... More 

Was this review helpful? Yes 2
Rebecca S, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for writing this lovely review on our hotel. We are located directly in the heart of the city, close to all the attractions downtown Victoria has to offer. We are suited right in the middle of major bus routes as well, which go the BC Ferries - Swartz Bay Terminal, Butchart Gardens, Butterfly Gardens, Victoria Jubilee Hospital and... More 

Lumsden, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Loved the location, only draw back is the valet parking . If you need something later from your car someone has to bring it back up . But it's downtown location is great and super convenient for sightseeing and shopping. I would stay here again.

Was this review helpful? Yes
Rebecca S, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you so very much for taking the time to share your review of our hotel after your recent stay. We are very pleased our location in the heart of downtown Victoria suited you so well. We do offer parking for $15 in our high summer season and $7.50 in our lower winter season. Our parking comes with a complimentary... More 

Windsor, Canada
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed 2 nights here in Victoria. Room was fair size for the 4 of us. No view though. Clean and close to shopping and restaurants. Help was very courteous. Would stay here again. Really enjoyed our visit to Victoria

Was this review helpful? Yes
Rebecca S, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for writing this lovely review on our hotel. We are located directly in the heart of the city, close to all the attractions downtown Victoria has to offer. We do not have a harbour view, but we do have a wonderful urban view of the city. Thank you again for your review and we hope you will come... More 

Ottawa, Canada
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I booked the Best Western Carleton Plaza at the last minute, for a quick business-related trip. My stay was a short one, for one night only and I found the hotel to be clean, comfortable and welcoming. Staff helped us out with maps and pointing out our travel route when we decided to take a 25 minute walk to the... More 

Was this review helpful? Yes 1
ChrisWatson27, General Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for your nice review of our hotel, Ottawagal62. We’re glad that you enjoyed your stay with us and your visit in Victoria. The city is really great to visit, as there is lots of things to see and do. We are centrally located, within walking distance to the Inner Harbour, Parliament buildings, Chinatown, and some of the best... More 

Hotel Review Summarization

What travelers say

  • Valet parking(14)
  • Very friendly(5)
  • Great location(4)
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