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BEST WESTERN PLUS Carlton Plaza Hotel

3.0 of 5
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642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
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BEST WESTERN PLUS Carlton Plaza Hotel
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Ranked #20 of 58 Hotels in Victoria
A recent review
4 of 5 stars reviewed 2 days ago
philc530
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694 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed 2 days ago NEW

Very helpful staff, no continental breakfast. Would recommend staying away during the May long weekend unless you enjoy noisy hotels in Victoria, due to all the High school bands in town invading all the hotels in the city. Extremely noisy till late into the morning and early risers running and yelling in the hallways. Other than that, a great place... More 

Review collected in partnership with Best Western

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Regina, Canada
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

We stayed in a double room which was small. Our son stayed in a single room which was massive. The elevators were slow and inconvenient. Housekeeping only cleaned our room late in the day, which usually meant we were around. I like the location of this hotel but it is also on a busy street so you hear traffic and... More 

Review collected in partnership with Amoma.com

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Baker City, Oregon
1 review
2 of 5 stars Reviewed 5 days ago NEW

There over Victoria Day weekend the Hotel put us on the same floor as one of the marching bands. Throughout the night our door was knocked on our phone was called and complaints to the management went unheeded. In addition rooms are small one elevator that requires a room key for the door to open and a staff the could... More 

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Vancouver WA
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Unlike most Best Western Plus hotels, the Carlton Plaza does not have a breakfast buffet. This is the only thing lacking in this marvelous hotel. There is a very fine restaurant immediately 'off the lobby'. The rooms are beautifully appointed.The staff is extremely cordial and helpful. I requested a room with a handicap equipped bath - grip bars and shower... More 

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vancouver bc
Top Contributor
217 reviews 217 reviews
80 hotel reviews
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed 1 week ago

Our stay started off nicely being booked into the suite we booked with a full kitchen (small and scantily equipped). The reception staff were great at check-in. The room was clean. The next day when we got back from our sightseeing we saw that our beds were not made (as near as we could figure only the towels had been... More 

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Since my last review of this hotel, the rooms have been renovated. All of the great things I previously noted including the friendly and helpful staff and the convenient location are still true. The renovated rooms are nice and the addition of individual lights for each bed is very thoughtful.

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Rebecca S, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you very much for this lovely review on our hotel. We have done some renovations in most of our rooms, by installing new mattresses and updating the furniture. We have added two personal LED lights above each bed, which have the option to be turned in whatever position is most convenient for our guests. We hope you will come... More 

san diego
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The staff are friendly, let us check-in a few minutes early, always smiling and willing to help. Very close to bus stop. Burger King is just around the corner, a lot of places to eat. We had a studio type room with ref, stove, microwave and dining utensils. The window can be opened if you don't like to use air... More 

Review collected in partnership with Best Western

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Rebecca S, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you very much for taking the time to write this review on our hotel. We are happy you enjoyed your room. Our studio suites come equipped with a larger floor plan, a pull out sofa bed and a full kitchen. We are located right in the center of downtown Victoria and close to many accommodations, which includes transportation, dining,... More 

Eastsound
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nine of us, a Mah Jongg playing group (all women in our 60's and 70's) from Orcas Island, spent two nights at this lovely hotel. Rooms were comfortable and very clean. The location cannot be beat. Shopping and restaurants are steps away. And the staff was quick to be helpful. I hope to visit again soon.

Was this review helpful? Yes
Rebecca S, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for taking the time to review our hotel after your recent stay. We are so pleased to hear you enjoyed your time with us and found our rooms comfortable. We are centrally located to many local shops and restaurants around the downtown area. If you are looking for any recommendations our front desk staff are able to assist... More 

Qualicum Beach, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Manager went over and above to make sure everything was made right after the valet misplaced our car keys. They paid for our breakfast and gave us a gift certificate for a future stay, and drove up island to hand deliver the keys to us the next day! Very impressed with how it was handled. We will definitely be back.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Rebecca S, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you so much for this kind review on our hotel and our staff. I am very happy that we were able to get your keys back to you. Thank you for being so patient with us. We look forward to seeing you soon, please let me know when you are planning on coming back to Victoria. More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Who ever is complaining about this hotel is probably just trying to pick at anything because this hotel was fantastic.. This was our last stop hotel stay for our honeymoon and it was fantasticcc.. My husband and I both agree that it's the best hotel we've been in.. The service is awsome and the valet is more than perfect.. Location... More 

Was this review helpful? Yes 1
Rebecca S, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you so much for taking the time to share your review of our hotel! I am happy to hear that you enjoyed staying with us on your honeymoon. Thank you for your kind words towards our staff. Our entire team is dedicated to ensuring a wonderful stay for all our guests. We have recently renovated and updated most of... More 

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