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All 58 Victoria hotels

BEST WESTERN PLUS Carlton Plaza Hotel

3.0 of 5 Hotel   |   642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
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Ranked #20 of 58 Hotels in Victoria
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Helix88 Atlanta, Georgia
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661 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Top Contributor
83 reviews 83 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel is in a great location and is reasonably priced. The staff was very friendly and helpful. We had two rooms and both were decent sized and one had a great view of the street below. The but... The room was very dated and smelled quite musty. The breakfast "coupon" was a joke. It is an average hotel overall.

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Ottawa
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel is centrally located in downtown Victoria, with spacious, decent rooms and very helpful and friendly staff. While it does not look great on the outside, this hotel proves that looks can be deceiving! We recommend it and would stay here again!

Review collected in partnership with Best Western

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Rebecca S, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you Ian for staying with us, and for this nice review on our hotel. As stated, we are located in the center of the downtown area, where many of the building are over a hundred years old and maintain a heritage look. However, we are able to do renovations on the inside of our hotel. At the moment we... More 

Kelowna, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is located right downtown and with in walking distance to Inner Harbour, Empress, Parliament buildings, etc. Hotel is older but kept up quite well, smaller rooms but more than enough for one or even two people, rooms clean. I had no problem with noise at all and slept very well. Parking is Valet only but included in room price.... More 

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Rebecca S, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you so much Glen-bur for staying with us. We were pleased to hear how much you enjoyed our hotel and the convenience of our location to the Inner Harbour and other attractions in the downtown area. Parking is $7 a night in the low season and $13 in the high season, which comes with a complimentary valet service, with... More 

Surrey, Canada
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Too much noise from Night Club below! Foam ear plugs and a note in the night table drawer stating " there might be noises you don't experience at home".... Ear plugs just don't cut it! The staff are fine, the location is fine,but the noise at night is intolerable and I'm half deaf as it is!

Was this review helpful? Yes 1
Montreal, Canada
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very good location close to the Harbour, shopping and tourist attractions. Quiet room, decent price. I had a standard Queen room, not super fancy and a bit dated furnitures but very clean, equipped with a bar fridge, individual drip coffee maker, desk, and personal safe. Complimentary Wi-Fi. I recommend this hotel.

Was this review helpful? Yes 1
Rebecca S, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you very much Jack for choosing our hotel during your trip to Victoria. As stated in this review we are located right in the heart of the city, very close to many amenities, which include shopping, restaurants and tourist attractions. We are currently in the process of renovating some of our rooms, where we will be replacing the furniture.... More 

North Vancouver
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very clean hotel with all the amenities. Located downtown with reasonably priced and prompt valet parking. Our room was quite spacious. The staff were very friendly and efficient. Would certainly recommend it.

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Rebecca S, fron at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you Mary for writing this lovely review on our hotel. As stated in this review we do offer parking at $7 a night in our low season and $13 a night in our season, which comes with a complimentary valet service, guests can use as much as they would like and 24 hours a day. We hope the next... More 

Vancouver, Canada
Top Contributor
107 reviews 107 reviews
6 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 4 weeks ago

A good location for Victoria. Staff are very pleasant and welcoming. As another reviewer states, valet parking is $7 per night, which is affordable, as the room rates aren't impossible, given how close you are to many amenities. It is comfortable, has a fitness centre and restaurant, conveniently attached to the hotel. We didn't use the WiFi, even though it's... More 

Was this review helpful? Yes
Rebecca S, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you very much Lynne for providing this wonderful review on our hotel. As this review states, we are located right in the heart of the downtown area close to all attractions and amenities. We do also offer complimentary wireless internet and a fitness center on the first floor. We also have a privately owned restaurant, the Stones Throw Restaurant,... More 

Brandon
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 25, 2015

I was a bit hesitant about booking this hotel but we wanted to be as close to Save On Foods arena as possible so booked anyway. we were pleasantly surprised that the hotel was very clean and comfortable. Rooms had most everything we needed for a one night stay. The shower was excellent. Internet was good.

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Rebecca S, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you Alfred for taking the time to write this nice review on our hotel. As stated in this review, we are located in the heart of downtown Victoria and in walking distance to the Save on Foods Memorial Center and other attractions, including restaurants and shops. We also do provide complimentary wireless internet in all of guest rooms and... More 

Winfield
2 reviews
4 of 5 stars Reviewed January 18, 2015

Overall a good hotel. Affordable valet parking $7 / night and the location is perfect - right downtown. If you are not by yourself, be sure to get the suite otherwise stay somewhere else. Internet is very poor, I had to tether to get work done.

Review collected in partnership with Best Western

Was this review helpful? Yes
Rebecca S, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you Jason S for taking the time to write this review on our hotel. As stated we do offer suites for $20 more than our traditional rooms. Our suites come equipped with a larger floor plan, full kitchenette and a pull out sofa bed. We do also offer complimentary wireless internet and a 24 hour internet support to aid... More 

Top Contributor
55 reviews 55 reviews
35 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 16, 2015

Good location as it is in the city center. Restaurants, markets, etc. are within walking distance. Rooms are big and clean as is the bathroom. Staff is very friendly and helps with every request. TV has multiple channels which helps on a rainy day.

Was this review helpful? Yes
Rebecca S, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you very much for posting this wonderful review of our hotel. As stated in this review we are located right in the heart of downtown Victoria, very close to many shops, restaurants and tourist attractions. We do offer a 37-inch flat screen television with cable television in all our rooms. Thank you very much again for your time in... More 

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Additional Information about BEST WESTERN PLUS Carlton Plaza Hotel

Address: 642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Carlton Plaza Hotel 3*
Number of rooms: 100
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Also Known As:
Best Western Victoria
Victoria Best Western
Hotel Style:
#13 Family Hotel in Victoria
#15 Business Hotel in Victoria
#21 Romantic Hotel in Victoria

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