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BEST WESTERN PLUS Carlton Plaza Hotel

#20 of 58 Hotels in Victoria
Certificate of Excellence
3.0 of 5
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642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
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BEST WESTERN PLUS Carlton Plaza Hotel
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Ranked #20 of 58 Hotels in Victoria
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
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670 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
59 reviews 59 reviews
6 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My husband & I stayed at this hotel on a Saturday night. The location is fantastic for strolling downtown Victoria. We were in a suite and it was a good size, well decorated, quiet, and had lovely street views. The room had a stove top & microwave for cooking (which is handy), a couch and chairs for comfort. The bathroom... More 

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Vancouver, Canada
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is convenient to everything downtown, so choosing to walk around is easy. I stayed in a basic queen room which was a plain room with the usal amenities. It was on the fifth floor facing a side street, but was directly over the nightclub, so ther was some sound leakage, but not a lot except for one night... More 

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ChrisWatson27, General Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you Brad for such a kind review and such nice comments about the staff. We are so fortunate to have such a wonderful, kind group of people that work so well together. I completely agree it is our biggest asset. More 

Red Deer, Canada
Top Contributor
201 reviews 201 reviews
43 hotel reviews
294 helpful votes 294 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is in a nice location. Nice and central, walking distance to the Inner Harbour, shopping and nightlife. The price is reasonable, and the staff is good. The rooms were clean and the bed was comfy, but the rooms and the hotel itself is a little outdated. The prices are not bad, given the location, but the rooms don't... More 

Was this review helpful? Yes 1
ChrisWatson27, General Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you Wayne for this review. Thank you very much for the nice comments about the staff, location, and beds. I can appreciate the comment about the rooms. We are currently in the middle of renovating our traditional accommodation (55 of 103) rooms. Some of the rooms are now completed and others are not. The remodelling of the 55 rooms... More 

Victoria
1 review
4 of 5 stars Reviewed 1 week ago

We booked online last minute through easybook.com. The online description listed all rooms as having a full kitchen and microwave. When we arrive we discovered we were booked into a standard room which has no kitchen or microwave, only the suites are fully equipped so the online description through easybook wasn't accurate. The staff at the front desk were extremely... More 

Review collected in partnership with Easytobook.com

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ChrisWatson27, General Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you Donald for your review and the valuable information you provided about easybook. I am sorry about your experience with this company. We do not directly work with them, rather they are reselling rooms. I have since spoken to the company that sold the room to them and asked them to stop. Unfortunately, it is nearly impossible to control... More 

Port Orchard, United States
1 review
5 of 5 stars Reviewed 1 week ago

Lots of great places to stay in Victoria BC. But the best place for around $100 US is the Best Western Carlton Plaza. You will be just minutes walk from downtown Victoria and you'll be in the center of many of the best restaurants and shops. Victoria rates a 97 out of 100 as a city to walk around. The... More 

Review collected in partnership with Best Western

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ChrisWatson27, General Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you Porter for the review. We have a fabulous staff and reading comments such as these always makes our day. We are always happy to help you navigate walking around downtown. I couldn’t agree more about walking. I personally live close to downtown and use my car only for leisure purposes on the weekend. Sometimes I don’t even know... More 

Vancouver, Canada
1 review
5 of 5 stars Reviewed 1 week ago

This was a return trip to downtown Victoria, and the hotel staff were quick and efficient from the fellow who met me at my car, to a quick check in, to the excellent room they provided. the room had more than enough amenities that I required, extra pillows, an iron and ironing board, fridge, kitchenette, etc.

Review collected in partnership with Best Western

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Rebecca S, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you Kerry for visiting us again at our hotel and writing this review. We do offer a valet parking service for $7 a night, and have staff ready to park or retrieve your vehicle as many times as you need during your stay, along with front desk staff who are available to check you in or attend to your... More 

Redmond, Washington
Contributor
13 reviews 13 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Central location makes it a good choice but lack of amenities makes it just average. There's a restaurant next to it ( quite expensive ), but no breakfast is included. No swimming pool. Rooms are normal size, nothing special, maybe a little dated. The whole place could benefit from a face lift or a little bit of design touch. Felt... More 

Was this review helpful? Yes 1
Rebecca S, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you to the guest who provided the time to write this review. As stated, we do have a restaurant attached to the hotel called the Stones Throw Restaurant, which is independently owned and operated. We also offer a valet service for $7 a night in our low season, which is available 24 hours to our guests with unlimited in... More 

Contributor
19 reviews 19 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is so convenient to all parts of the City of Victoria.We could easily do shopping and return to the Hotel to drop off parcels and continue site seeing. The valet parking is reasonable and also convenient

Review collected in partnership with Best Western

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Rebecca S, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you to the guest who took the time to write this nice review on our hotel. We are situated centrally in the downtown area, close to many shops and tourist attractions. As stated in this review, it is very easy to stop by the hotel and drop items off, then continue experiencing the city. We hope you will come... More 

Troy, Illinois
Contributor
17 reviews 17 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I really enjoyed my stay here, it was a good location, walking distance from downtown and the rooms were clean and comfortable. The hotel staff at the front desk were super helpful with great restaurant recommendations. I would totally stay here again!

Was this review helpful? Yes 1
Rebecca S, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you Laura for this lovely review on our hotel. As stated we are located conveniently, within walking distance to all the major attractions in the downtown core. Our front desk staff are very knowledgeable when it comes to what restaurants, shops and attractions guests must experience when they are in the city. Thank you again and hope to see... More 

Atlanta, Georgia
Top Contributor
84 reviews 84 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is in a great location and is reasonably priced. The staff was very friendly and helpful. We had two rooms and both were decent sized and one had a great view of the street below. The but... The room was very dated and smelled quite musty. The breakfast "coupon" was a joke. It is an average hotel overall.

Was this review helpful? Yes 1
ChrisWatson27, General Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you very much to the writer for reviewing our property. I am very glad you enjoyed the friendliness of the staff and the size of the rooms. I am also very happy to announce that we are working our way through completely updating 55 of our 103 rooms and making smaller changes to the other 48 rooms. This work... More 

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