Enjoyed staying in this property. Excellent service. Rooms were nice and well appointed. Hotel has a "no noise' policy and they enforce it. Centrally located, walking distance everything; didn't need a rental car. The only disadvantage is that Johnson Street can get noisy at night. The hotel is aware of that, so they provide you with free earplugs. More

The location is simply wonderful and it's a walking distance from everything. Loved the room, specially the bed, which was huge and amazing. Wish I could have taken that with me! The service was very good as well. Everyone was super friendly and accommodating and helpful, giving directions, calling cabs or suggesting things to do or places to eat. Will... More

We stayed at this hotel 5 days last week with our church group and we enjoyed every moment we spent there. The hotel is conveniently located and all major attractions are within walking distance, even our church where we had programs. The hotel staff was very friendly and helpful. Rooms were clean and we were more than happy with our... More

The service (front desk to housekeeping) was top notch - very accommodating and knowledgeable. We had two rooms and one of them was upgraded to a suite. Spotless, roomy and comfortable The fact that we didn't have a car didn't hinder us at all. More

Stayed here a few years ago and it wasn't great, went back in December of 2011 for 8 nights. Great experience! The best, friendliest staff ever, rooms very clean, spacious, good rates for the location, convenient walking distance to everything. Pet friendly too. Will definitely go back. More

Since we have relatives in town, my wife and I visit Victoria several times a year. Most of the time, we stay at the Carlton Plaza downtown. The location is unbeatable, especially with the free valet parking and its reasonable pricing. The staff are always friendly and helpful. It is our "go to" hotel anytime we are in town. More

First of all our car was parked free of charge in a building nearby (if you need something out of the car, just let the friendly staff know and 15 minutes later you can pick it up at the front desk). The hotel overall is clean and the location is pretty central (just a short walk to all attractions downtown... More

We stayed in a bigger room at this hotel as we had three adults in the room. It was a nice size with a good layout. It had two double beds, a small kitchen with a little living room area. I have stayed in a few hotels with this type of room, living room area and kitchen. The nice thing... More

The room was standard for a BW, but the staff was friendly and helpful, relocating us after one night by a very loud elevator and upgrading to a suite. The cafe attached is offers a breakfast both cheap and delicious, central to a ton of other shops and restaurants, with free valet parking for your car. Huge thumbs up! More