Whenever we travel to Victoria, BC, going back several years now, we always stay at the Best Western Plus Carlton Plaza Hotel. Lately, our stays have been for (running) race weekends, and that being the case, we need to stay somewhere we know will have no surprises. This hotel offers consistent quality, cleanliness, and friendliness. We are never disappointed, never... More

My husband & I had a 'date night' in our own town & just to make it special we rented a room at the Carlton. It was a great decision. The check-in was smooth with valet parking for our convenience. The room was very clean & the bed was super comfortable. It's an older building but well appointed. Our room... More

Yes, I’m partial to the Best Western brand……but with good reason. Almost always, you can count on your experience at a BW, BW Plus or BW Premier being a good one. Such was the case for my most recent (May 2012) as well as previous stays at the Best Western Plus Carlton Plaza in Victoria, BC. On this trip, I... More

Love the location! Close to everything! Felt safe in the area surrounding, even though it is right downtown! Rooms were great in size! We had a full kitchen to work with! More

I was at the hotel on a business trip so was only overnight. Great Service, staff is so attentinve and helpful, very clean rooms and extremely comfortable bed and pillows. I asked about returning in the summer if they had a pool as my grandsons want a hotel with a pool. The can give vouchers to the local ywca's pool... More

The room was clean and decent although a little small. The staff was quite helpful and ensured that we had everything we needed - even getting something from our car that we had forgotten to grab before they took it (for FREE) to the valet parking. Great location in central Victoria! We walked everywhere for the weekend. More

Service is SO important, and I'm thrilled to say this Best Western is tops when it comes to cheerful greetings, paying attention to the guest, building a rapport, and enthusing an overall positive ambience within the hotel. Whether it was the bellman, chambermaid, front desk clerks, or managers, they did an excellent job of making our family feel very welcome... More

We stayed here for one night on a mini vacation to Victoria. We booked through a travel combo packaged offered through Clipper Vacations and enjoyed every minute of it. Our tour bus dropped us off at the hotel about 20 min. before check-in time, yet they were happy to get us checked in and our room was ready. The room... More

On a recent trip to Victoria BC we needed a place to stay with our Cairn Terrier. He was made very welcome at the Carlton Plaza. No problem walking him through the main foyer or sitting inside waiting for our car. The entire hotel was clean,with comfy beds, friendly staff and excellent service. Despite the fact that there was some... More