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Comfort Inn & Suites

3.0 of 5
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3020 Blanshard Street, Victoria, British Columbia V8T 5C7, Canada
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Comfort Inn & Suites
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Ranked #33 of 58 Hotels in Victoria
A recent review
3 of 5 stars Reviewed February 1, 2015
Cindy P Red deer
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149 reviews from our community

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    34
    7
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Customer service is brutal. after finding blood on my mirrors I contacted front desk to send up a cleaning service. front desk asked I'd I could just wipe it off. I immediately checked out and went to the Robin Hood with better rates and cleanliness. Not my blood, not my hotel, Not my job!

Was this review helpful? Yes 3
Greg M, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you for taking the time to review our hotel and we do appreciate your comments about your stay in our hotel. We sorry to hear that you found your stay less than satisfactory. We always strive to provide the best customer service consistently to all our guest. We certainly hope you do consider a future stay with us and... More 

Red deer
Top Contributor
52 reviews 52 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 1, 2015

Request the main hotel. It is new. We were in the annex and it is an old motel style complex. The buffet breakfast is good and it is the main hotel. The free internet was fast. The location is central and is on a main street that allows you to move around the city quickly.

Was this review helpful? Yes 1
Greg M, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you for taking the time to share your experience at the Comfort Inn & Suites Victoria Cindy P. Thank you for your kind comments about our breakfast, location and internet. On your next visit to Victoria please ask for the main building which may suit you better. Once again thank you and we look forward to welcoming you back.... More 

Mission, BC
Top Contributor
72 reviews 72 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 19, 2015 via mobile

Clean room with tv, fridge, nice bed linens, lots of pluses. Yet noisy heating unit and all sorts of disposables in room & at breakfast, no recycling in site either. Bed was very comfy! Good convenient location if you're driving although a bit of turning when coming back from downtown. Mayfair mall is an easy walk. Breakfast is acceptable, lots... More 

Was this review helpful? Yes
Greg M, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you TravelgalMission_BC for your recent review of our hotel. We are pleased to hear that you found our rooms comfortable and that our staff was helpful during your stay. Thank you for comments regards to recycling system in our hotel. We will be commencing in room recycling program in near future. Once again thank you and we will be... More 

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 14, 2015

For a budget conscious traveller or for a family, this is a great value, booking online it was cheaper and included a breakfast. the rooms have been updated. The breakfast is basic, ie; fruit, bagels, yougurt, cereal, waffles, ham and scrambled egss, coffee and tea...but its handy and free !! Downfall, breakfast room closes at 10am, so you have to... More 

Was this review helpful? Yes 1
Greg M, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you for taking the time to share your experience at the Comfort Inn & Suites Victoria Terra M. Thank you for your kind comments about your recent stay in our hotel. I will pass it on to our team and we look forward to welcoming you back on your next visit to Victoria. Regards, Greg McEwan Comfort Inn &... More 

Nanaimo, Canada
Top Contributor
186 reviews 186 reviews
42 hotel reviews
192 helpful votes 192 helpful votes
3 of 5 stars Reviewed January 11, 2015

We recently made two trips to Victoria for medical reasons and need to stay overnight in advance of early morning appointments.and were pleased that this hotel offered a small discount in situations like that. Overall, we were generally satisfied with both stays and will likely stay here again, however we did have a couple of issues that reduced our enjoyment.... More 

Was this review helpful? Yes 4
Greg M, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you for taking the time to comment on your two recent stays, Cashman777. We are very pleased to see great comments regarding our front desk staff, breakfast and cleanness of our rooms. We always try to provide the best service for our guests. We have a full service hotel including food and beverage outlets; however, we do not have... More 

Gresham, Oregon
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 9, 2015

This was a good stop for us, just traveling through Victoria. Clean, decent breakfast, comfortable bedding, good breakfast. Just one negative - a big one - although this may have been my fault for not inquiring on check in- but we received a room with an interconnecting door to the adjacent room, and heard frequent loud conversations very clearly through... More 

Was this review helpful? Yes 1
Greg M, Director of Sales at Comfort Inn & Suites, responded to this review

Thank you for taking the time to review our hotel Oregongrandma34. It is great to hear that you enjoyed our breakfast and found our hotel beds comfortable. With regards to the connecting room, we are doing more training with the front desk, and this would be one more item to be aware of. Thank you very much. We would love... More 

langley
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 20, 2014

We had to be in Victoria for a medical procedure at Royal Jubilee hospital. It was a $10 cab ride to hospital. The room was clean, spacious and had everything we needed. The staff were very helpful and the pub attached was great. Breakfast was included and had both hot and cold options. We will definitely stay there again.

Was this review helpful? Yes 1
Calgary
Top Contributor
98 reviews 98 reviews
32 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed November 13, 2014

We only spent one night at this hotel, but were impressed with the value for money we received. Spacious, clean and well appointed rooms. Excellent included breakfast with something for everyone. Friendly and efficient service by the front desk. What more can you ask for?

Was this review helpful? Yes
Greg M, Director of Sales & Marketing at Comfort Inn & Suites, responded to this review

Thank you for taking the time to review our hotel, AdrianCalgary. It is always great to hear from a Top Contributor such as yourself. We strive to provide our guests with a high level of customer service, and we are pleased to hear that this is what you received. We would be happy to welcome you again in the near... More 

Thunder Bay, Canada
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 11, 2014

We were quite disappointed in this Comfort Inn . We are seniors with some mobility problems . We were given a room a substantial distance from the main desk and the breakfast area . We were not given instructions on how to find our room and wandered around until we decided to return to the main desk . We had... More 

Was this review helpful? Yes 1
BC
Top Contributor
106 reviews 106 reviews
49 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed October 20, 2014 via mobile

We happened on the Comfort Inn after finding the prices in the downtown area out of our range for an overnight trip. Room was fine and with breakfast included made it even more appealing. It's a bit of a walk to the waterfront at 2.5km but was nice to get some exercise. Would recommend.

Was this review helpful? Yes
Greg M, Director of Sales & Marketing at Comfort Inn & Suites, responded to this review

Thanks for taking the time to review our hotel, Dflyboy. It is always good to hear from a Top Contributor. We strive to provide great value to all of our guests. We hope that we will have the opportunity to welcome you back soon. Regards, Greg McEwan Comfort Inn & Suites Victoria More 

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