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Swans Hotel & Brewpub

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506 Pandora Ave., Victoria, British Columbia V8W 1N6, Canada
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Swans Hotel & Brewpub
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Swans Hotel & Brewpub
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196 reviews from our community

Traveler rating
    104
    57
    13
    14
    8
See reviews for
42
75
4
18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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    (196)
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Victoria, Canada
1 review
1 of 5 stars Reviewed 1 week ago

We took our kids to the brew pub for a bite mid afternoon and the food was good, but the service from our older waitress whom has been serving for tables for way too long was unfortunately not good. Service during the meal was ok, and our kids were being typical kids, colouring, making a small mess, wiggling around as... More 

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at_Swans, General Manager at Swans Hotel & Brewpub, responded to this review

Dear Guest, I am so sorry to hear of your poor experience with your children. Although Swans is a pub, we do welcome children as we have invested in a kids menu, colouring books and high chairs among other things. I, also a parent who loves to eat out with her children, would really appreciate you calling me directly at... More 

Calgary, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Close to all highlights downtown beautiful Victoria. Hotel with suites above fabulous pub. Rooms spacious and clean Staff helpful and accommodating. Would recommend for singles, couples, families or friends looking for weekend away.

Was this review helpful? Yes
at_Swans, Manager at Swans Hotel & Brewpub, responded to this review

Thank you for your review and kind words. We certainly agree that our brewpub is fabulous as well as our in-house brewed award winning beer which we hope you had a chance to enjoy. Next time you should try our Penthouse, you can find a virtual tour on our website. Definitely a must stay! We will await for your return. More 

Portland, Oregon
Top Contributor
57 reviews 57 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Swans Hotel & Brewpub in March 2015 for two nights as part of a short break in Victoria. Booking was very easy through the hotel website. Location - It's located right next to China Town and is a 10 minute walk to the main harbour. Check-in - very efficient and friendly - nice warm welcome with... More 

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at_Swans, Manager at Swans Hotel & Brewpub, responded to this review

Thank you for your kind words. The Swan website always offers the best deals and we agree it is ‘user friendly’. So pleased you enjoyed the ‘condo style suites’, next time have a look at our spectacular Penthouse which spans over three floor including the rooftop terrace. Just a small step up in price for a load of luxury and... More 

Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 26, 2015

The Swans is a great hotel for a short trip to Victoria. The staff was really nice and I enjoyed every second of my stay. I stayed there with 3 friends of mine and we rented the suite, which was very spacious and lovely furnished! I would definitely stay there again.

Was this review helpful? Yes
at_Swans, Manager at Swans Hotel & Brewpub, responded to this review

We will be waiting for your return. Next time you should try our Penthouse, you can find a virtual tour on our website. Definitely a must stay! Just think, three levels, rooftop terrace, fireplace and character all in one. See you again soon. More 

Port Alberni, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 22, 2015

This is a nice hotel downtown close to everything. Very comfy suites. Will be back again. The staff were friendly . There is a band that plays nightly and we were on 3rd floor and heard nothing. Look forward to staying again.

Was this review helpful? Yes
at_Swans, Manager at Swans Hotel & Brewpub, responded to this review

Swans is indeed historic, we are located in a heritage building with lots of character and in such a great area. We are proud to say that Swans Hotel & Brewpub is a must visit place in Victoria. Next time you are booking with us make sure to ask about our Penthouse, I am sure you will love it. Thank... More 

North Bay, Canada
Top Contributor
63 reviews 63 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed March 6, 2015

Downtown by the water but not what we imagined. The 2 bedroom suite is spacious but dated. The bedrooms are in a loft but the only bathroom is on the main floor. It does have a patio with cigarette butts swept to one corner. The gentleman at the front desk was pleasant and knowledgeable. In my opinion it's not worth... More 

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at_Swans, Manager at Swans Hotel & Brewpub, responded to this review

Thank you for taking the time to review our property. We are sorry to hear our accommodations were not of your liking. We are in the middle of a program to do preventative maintenance in our suites and hope you try us again in the future as you will see great improvement. Regards, More 

1 review
5 of 5 stars Reviewed March 5, 2015 via mobile

From the granny smith apples left around the suite to the cute pub full of live music beneath. We had an amazing stay at the Swans and will definitely be back. Amazing staff and such a beautiful hotel/location.

Was this review helpful? Yes
at_Swans, Manager at Swans Hotel & Brewpub, responded to this review

Thank you for your kind words and we are happy to hear you enjoyed your stay with us at Swans. Guests like you make our job that much satisfying. We look forward to have you with us again. Warm regards from the 60 members of Swans family. More 

Parksville, Canada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 19, 2015

The room was big and clean. The staff were polite and friendly but this was the noisiest hotel I have ever stayed in. My room was on the second floor, at the front of the building and despite having the windows tightly shut and ear buds in the noise from the pub could still be heard. Generally I would not... More 

Was this review helpful? Yes 1
at_Swans, Manager at Swans Hotel & Brewpub, responded to this review

We are sorry to hear you had a less than enjoyable stay with us. We do have rooms over our Brewpub which are rented at a heavily discounted rate to our other well situated quieter rooms. We would really appreciate speaking to you directly to follow up on this concern. Please call in directly at the hotel. Thank you for... More 

Chesterfield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 23, 2014

I really liked the beer and the food and the hotel . I really liked the staff there. the restaurant was really good and Victoria it's self was fabulous the room we stayed in was really good and the beds are nice and comfortable and I really liked the dressing gowns and the bathroom was nice and clean

Was this review helpful? Yes
at_Swans, Manager at Swans Hotel & Brewpub, responded to this review

Thank you for your great comments. So please you enjoyed those special touched in the suite. We hope to welcome you back to Swans soon. Sincerely, More 

powell river
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 2, 2014

Checked in Halloween for a freinds birthday. We never left the Hotel or Pub the first night. Great party in the Pub with a rockin band. Such a lovely room i totally would do it again.Great location. Walked everywhere. The noise from the band was not an issue in our room. Front desk was freindly and obliging.

Was this review helpful? Yes 1
at_Swans, Isaac M. at Swans Hotel & Brewpub, responded to this review

Thank you for your review. We are so pleased you were able to join into the party on Halloween, the costumes were amazing. Come and party with us next time you are in Victoria. With Regards More 

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