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The Fairmont Empress

4.0 of 5 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
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The Fairmont Empress
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The Fairmont Empress
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The Fairmont Empress
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1,996 reviews from our community

Traveler rating
    1,042
    530
    254
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    55
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (573)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (1996)
  • Mar-May only
    (385)
  • Jun-Aug only
    (727)
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    (640)
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    (244)
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There are newer reviews for The Fairmont Empress
See the most recent reviews
Norfolk County, Canada
Senior Contributor
44 reviews 44 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 9, 2012

For Anglophiles and monarchists this place is a boon, but even to us democrats and post-colonials, this hotel is a treat. The place is genteel, but not stuffy, a little over-ripe with pretence, yet the Tea is available only here [at a price of 60$ per!]. The rooms are not air-conditioned, which, in time, may need some reconfiguring, what with... More

Was this review helpful? Yes
Toronto, Canada
Top Contributor
103 reviews 103 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed July 9, 2012

The Empress is a piece of living history. It's location is terrific, right on the harbour and next to the provincial legislature and the museum. The rooms I've stayed in are comfortable, most with great views. Love the pillows. Clean, good service. The principle rooms are terrific fun, a total kickback into the past. Food is very good, regardless of... More

Was this review helpful? Yes
Management response:

Dear Valued Guest from Toronto, Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that you were able to enjoy the vast history within The Fairmont Empress. Thank you for sharing your comments about your room. We have terrific housekeepers with wonderful attention... More

Brampton, Canada
Top Contributor
69 reviews 69 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 9, 2012

Every stay at a hotel should be like this! The room, although not expansive, was larger than I was expecting, and the attention to detail was wonderful. The staff seemed very genuine and appropriately attentive. I will stay at the Fairmont Empress again.

Was this review helpful? Yes
Management response:

Dear Valued Guest from Brampton, Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that you enjoyed your room we were able to provide you with the service that The Fairmont Empress is so well known for. It is wonderful to hear that... More

Surrey, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed July 8, 2012

With a business trip, you really can't beat the Fairmont Empress! Or any kind of trip to Victoria! The location is perfect (close to harbour, Royal BC Museum, etc) and the experience of the stay just cannot be beat! They matched the government rates of the local hotels but is far superior with amenities and service! What I particularly appreciated... More

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Richmond, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 6, 2012

The empress is a beautiful historic piece of Victoria, however going there once is enough for me. Perhaps it just wasn't my style but the price was just not worth it for me. It was definitely smaller than I thought it would be and I just expected more for the price we paid.

Was this review helpful? Yes 1
Management response:

Dear Valued Guest from Richmond, Thank you for taking the time to share your feedback. I am sorry to hear that you feel you did not get value for your money. We strive to provide the best experience and customer service that guests have come to expect of Fairmont Hotels. We have a wide variety of room categories to chose... More

Devon
Contributor
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 6, 2012 via mobile

I stayed here on business during June of this year and although the weather was not that good, the hotel was an excellent base for both work and leisure. We did have breakfast a couple of times and the quality was very good. Most evenings we went out and about Victoria. The little Inner harbour water taxi was good fun.... More

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Chicago, Illinois
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 5, 2012

We chose to stay at the Empress for our 5th anniversary; it had the perfect location of being right in the middle of everything. We both had high expectations and were a bit disappointed. We paid for a Harbor view room and were told that we would be given a room on a high floor. We were placed on the... More

Was this review helpful? Yes 1
Management response:

Dear Valued Guest from Chicago, Thank you for taking the time to share your feedback. I am sorry to hear that your stay was not as memorable as we would like. We strive to provide the best experience and customer service that guests have come to expect of Fairmont Hotels. I will follow up with our Front Office Manager in... More

Sydney, Australia
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 5, 2012

I have never written a review,but felt you need to know how good this hotel is.The staff were magnificient(including the general manager,who I bumped into)My husband wanted to stay one night,but I booked 2! This was our anniversary and everyone made us feel so special.The food was fabulous(and I am fussy!)The location is magnificient.We should have stayed 3days atleast because... More

Was this review helpful? Yes
Management response:

Dear Mr and Mrs Turnbull, Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. I hope you had a wonderful stay celebrating your anniversary.... More

Neuwied, Germany
2 reviews
5 of 5 stars Reviewed July 5, 2012

My wife and I have traveled from Germany for the last three years for our Anniversary and my wife’s Birthday to stay on Fairmont Gold at the Empress in Victoria. The service on the Fairmont Gold team is excellent and we enjoy it very much. The breakfast and evening snacks are very good and the staff are very friendly and... More

Was this review helpful? Yes
Management response:

Dear Valued Guest from Nuewied, Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. It is wonderful to hear that you enjoyed your time... More

shanghai
Contributor
16 reviews 16 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed July 5, 2012

We stayed in this old lady for 2 nights, and we're generally disappointed. The rooms in the old part of the hotel were extremely small (the ceiling height was actually higher than the length or breadth), but our biggest concern was the terrible "step down" to the bathroom - a guaranteed accident waiting to happen if you go to the... More

Was this review helpful? Yes
Management response:

Dear Valued Guest from Shanghai, Thank you for taking the time to share your feedback. I am sorry to hear that your stay was not as memorable as we would like. We strive to provide the best experience and customer service that guests have come to expect of Fairmont Hotels. We are aways very happy to move you into a... More

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Hotel Summarization (Beta)

What travelers say

  • Bengal lounge(41)
  • Gold Floor(27)
  • Afternoon tea(26)
  • High tea(20)
  • Very good(14)
  • Old world(9)
  • Staff were friendly(7)
  • Air conditioning(7)
  • Hot tub(6)
  • Harbor view(5)

Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
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Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel

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