We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Fairmont Empress

4.0 of 5 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Hotel website
Hotel deals
Special Offer
Save 20% on Room & Dining
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
GreenLeadersGold level
The Fairmont Empress
Professional photos View all
Browse nearby
The Fairmont Empress
The Fairmont Empress
The Fairmont Empress
Write a Review

2,053 reviews from our community

Traveler rating
    1,077
    543
    258
    118
    57
See reviews for
441
851
81
337
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (589)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2053)
  • Mar-May only
    (385)
  • Jun-Aug only
    (727)
  • Sep-Nov only
    (643)
  • Dec-Feb only
    (298)
All months
Brisbane
Senior Contributor
42 reviews 42 reviews
37 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is the first Fairmont we have stayed in ever (6 this holiday). We arrived just after 9.00am and a room was ready. Really appreciated as we had been travelling for over 24 hours. We had a standard room high up that was just fine. A quick refresh (loved the coffee machines) and off to explore pre Christmas Victoria. Great... More 

Was this review helpful? Yes
Rocky mountain house
Contributor
17 reviews 17 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

On a recent visit to relatives in Nanaimo, my wife and I spent one night at the Empress as a small getaway. I had grown up wondering if I would ever be wealthy enough to stay at that beautiful hotel we walked by on family trips to Victoria. Now that I have some experience travelling and staying in some exquisite... More 

Was this review helpful? Yes
Abbotsford, Canada
Top Contributor
177 reviews 177 reviews
24 hotel reviews
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed 1 week ago

The Empress Hotel is the iconic Queen of Victoria's inner harbour. Although I lived in Victoria for 20 years, I never had the opportunity to stay at the Empress. Since then, I have been fortunate enough to stay there three times, most recently for a birthday weekend for my mother. Due to a mix-up during my last stay, I received... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 2
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest from Abbotsford, Thank you for taking the time to write a review on Trip Advisor. I am happy to hear that you and your mother had such an enjoyable stay with us. It is wonderful to read that you were well taken care of on this visit and I'm sure for many future visits to come. I... More 

Seattle, Washington
Top Contributor
69 reviews 69 reviews
10 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice hotel - classic on the outside and a little dated on the inside (as far as the rooms go). Service was great and the location is the best - right in the harbour. Christmas is definitely a great time to visit the hotel as they have incredible Christmas Trees on display - can get a bit crowded at... More 

Was this review helpful? Yes 2
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest from Seattle, Thank you for taking the time to write a review on Trip Advisor. I am happy to hear that you had such an enjoyable stay with us. Christmas truly is a wonderful time to come for a visit. The Festival of Trees really adds to the overall experience at The Fairmont Empress. It is wonderful... More 

Edinburgh
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great hotel in excellent location overlooking Victoria BC harbour. Lovely, helpful staff. Beautiful dining room and the Afternoon Tea is worth splashing out for a special location. Breakfast choices excellent.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest from Edinburgh, Thank you for taking the time to write a review on Trip Advisor. I am happy to hear that you had such an enjoyable stay with us. It is wonderful to read that you found our staff to helpful and enjoyed breakfast in The Empress Room and Afternoon Tea. I will be sure to share... More 

Saint Helena
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had absolutely no complaints for our stay and highly recommend staying at The Fairmont Empress Hotel to anyone visiting Victoria. We will definitely be returning. Our stay was absolutely perfect!!!

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest from Saint Helena, Thank you for taking the time to write a review on Trip Advisor. I am happy to hear that you had such a memorable stay. It is wonderful to read that you would like to return to The Fairmont Empress. Our team always love to receive comments like yours. I will be sure to... More 

Mountain View, Arkansas
Top Contributor
843 reviews 843 reviews
108 hotel reviews
399 helpful votes 399 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We visited Victoria over Canada Day weekend this past summer. We didn't stay at the Empress this trip but we walked through the lobby and viewed the dining room where they serve their afternoon high tea. We also took numerous photos of the Empress during our stay. My wife and I stayed at the Banff Fairmont during a trip to... More 

Was this review helpful? Yes
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest from Arkansas, Thank you for taking the time to write a review on Trip Advisor. I am happy to hear that you enjoyed walking through our hotel and taking pictures of our landmark hotel. The original Canadian Pacific Railway hotels all share the same architectural design. While they do have different architects, a similar theme may be... More 

Phoenix, AZ
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived at the Empress a few days after Christmas and had a wonderful two night stay! Check in was a breeze and when we got to the room, it was beautiful, but small. With a 6'4" husband, two young children and the fact I had bronchitis, I was not looking forward to squeezing in. It was not a bad... More 

Was this review helpful? Yes
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest from Phoenix, Thank you for taking the time to write such a wonderful review. I am so happy to hear that you and your family enjoyed your stay. It is wonderful to read that Ryan was able to find you a room that was more comfortable for you and your family. Thank you for your comments about... More 

Vancouver
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent service and conveniently located. I really enjoyed our stay there. Beautiful view and nice indoor pool that is open till late hours. I would highly recommend this hotel for those that are looking for a memorable stay in Victoria.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest from Vancouver, Thank you for taking the time to write such a wonderful review. I am so happy to hear that you enjoyed your stay and were able to use our pool. I will be sure to share your comments with our team. They are always so happy to hear back from our guests. Thank you again... More 

Seattle
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Had another wonderful experience at the Empress. The Gold room (368) was outstanding. The only thing missing was coal for the fireplace. Great view of the harbor. The lounge saved me the hassle of finding a place for breakfast and dinner. Will return asap.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest from Seattle, Thank you for taking the time to write such a wonderful review. I am so happy to hear that you enjoyed your stay in one of our Fairmont Gold Rooms. The lounge is a great place to enjoy breakfast, an afternoon snack or evening appetizers. It is a wonderful benefit to staying in a Fairmont... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The Fairmont Empress? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Bengal lounge(36)
  • Afternoon tea(24)
  • Gold Floor(23)
  • High tea(20)
  • Very good(14)
  • Air conditioning(7)
  • Staff were friendly(7)
  • Hot tub(6)
  • Old world(5)
  • Harbor view(5)

Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Booking.com, Hotels.com, Travelocity, Orbitz, Despegar.com, Agoda, getaroom.com, Cheap Tickets, Odigeo, TripOnline SA and Tingo so you can book your The Fairmont Empress reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
Hotel Style:
#2 Green Hotel in Victoria
#8 Luxury Hotel in Victoria
#9 Spa Hotel in Victoria
#12 Business Hotel in Victoria
#14 Romantic Hotel in Victoria
#18 Family Hotel in Victoria

852 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (814)
Viewed
Dining (59)
Viewed
Hotel & grounds (218)
Viewed
View from room (64)
Viewed
Room/suite (186)
Viewed
Bathroom (35)
Viewed
Business center/function rooms (2)
Viewed
Pool/beach area (7)
Viewed
2:48
Videos (1)
Viewed
Other (242)

Management photos: Courtesy of the property manager

Viewed
All management photos (38)
Viewed
Hotel & grounds (10)
Viewed
Dining (2)
Viewed
Room/suite (5)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Other (19)
Hotels you might also like...
Check In Check Out
Price Your Stay