My wife and I stayed for 7 nights during early June, 2013 in the Gold section of the Fairmont Empress. Originally we had booked a Deluxe King for a conference my wife was attending. When we arrived at our room, we didn't like the view and asked if an upgrade was available. We were told we could upgrade to Gold... More

This was our third stay at the Empress in Victoria. This time, we decided to try out Fairmont Gold. It was really great - separate check-in, excellent service. We loved the gold lounge, which was always well stocked with drinks, coffee, tea and cookies. Breakfast was excellent, and so were the evening hors d'oeuvres. We will definitely opt for Gold... More

We booked a room at the Empress with some trepidation based on the mixed reviews. I booked a standard room, expecting a room badly in need of an update, complete with peeling wallpaper in the bathroom, shabby furniture and a parking lot view, but expecting the room to live up to the basic standards of a Fairmont, like premium bedding,... More

We thoroughly enjoyed our 2night stay from the moment of our arrival, valet parking to check in we were made to feel welcome . we were upgraded to the 5th floor room 232 this was exactly what we hoped for a great room fantastic views of the harbour. wonderful bed room service and first class house keeping made our stay... More

We loved our 2 night stay at the hotel for a birthday celebration. We had a lovely room on the 6th floor overlooking the harbour. It was so enjoyable to have a drink and watch the activities in front of us. The waiter in the Empress room was very accommodating when the wine we chose did not meet our expectations... More

Like all the old railway hotels in Canada, the Empress is glorious. But what made this stand out was the phenomenal service, from the valet parking to check in to room service to house keeping to the spa. I have never felt so well cared for in a hotel! I was upgraded to a room with a view of the... More

We had a fabulous experience at the Empress hotel. At check-in, our customer service rep Ryan Chew graciously up graded us to a beautiful corner room with a lovely view of the harbor for NO extra charge. Now that's customer service!!! It pays to ask and ask nicely! The room was perfect and the staff friendly and helpful. We will... More

An historical hotel located by the sea and surrounded by wonderful gardens. The rooms are comfortable. The dining room makes you feel like a queen. A lot of choice for breakfast. The location is perfect : you can walk along the harbor (in front of the hotel), visit many attractions in the streets nearby. You can also have a carriage... More

Stay was good and the location was great. Walking distance to everything and many local tour operators just across the street in the harbour area. Rooms are small but that is to be expected at an old gem like this one. Staff was helpful and remember to bring a bike if you want to go and explore the city.