We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 57 Victoria hotels

The Fairmont Empress

4.0 of 5 Hotel   |   721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Hotel amenities
Save Saved
You added The Fairmont Empress to your Saves list
The Fairmont Empress
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
Ranked #18 of 57 hotels in Victoria
GreenLeadersGold level
A recent review
5 of 5 stars reviewed yesterday
Marjorie H North Vancouver
  • Overview
  • Reviews (1,689)
  • Photos (772)
  • Amenities
  • Q&A
  • Room tips (470)
  • Location
  • More
Write a Review

1,689 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (470)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
vancouver bc
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed yesterday NEW

old worn room, coffee maker did not work, housekeeping must have informed maintenance because they arrived at 11:45 pm on a Monday night!!! Thanks, restless, sleepless night and a full day of work Tuesday. Having someone knocking at your door at that hour and waking you from a deep sleep is just wrong. Then having someone attempt to enter your... More

Was this review helpful? Yes
North Vancouver
1 review
5 of 5 stars Reviewed yesterday NEW

I was given an opportunity to stay at the empress through a booking error at a different victoria hotel and I was very pleased to stay there. The charm and location are superb. My room was comfortable and the service was excellent.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Cobble Hill, Canada
2 reviews
5 of 5 stars Reviewed yesterday NEW

If you want to revive and rejuvenate the Willow Spa in the Fairmont Empress is the place to go. You will be greeted and treated to a world of relaxation when you enter the Spa experience here. The $99 wellness Wednesday special gives you incredible value. I went for my birthday with a girlfriend. We went early and took advantage... More

Was this review helpful? Yes
san jose, ca
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

It is a beautiful hotel but only for one night small rooms no a/c (of course it was warm) over rated not that exciting small windows - can not open old they want 150 characters - I'm trying afternoon tea is so loud and expensive nice to visit - stay elsewhere

Was this review helpful? Yes
Courtenay, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

Took advantage of 2 night special in the Fairmount gold room. Fantastisc view of harbour. Everything from the staff to the room to the food was excellent. The only expectation that was not met is the parking fee. It should be included on the price of the room.

Was this review helpful? Yes
Toronto, Ontario
11 reviews 11 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed in this hotel (a deluxe king) for four nights in June 2014 and it was amazing. Far from being tired, the room was extremely modern and well appointed. The Keurig was well stocked with an assortment of coffee pods, there was a kettle to boil coffee, the towels were luxurious, WiFi free and fast, and the view over... More

Was this review helpful? Yes
Valencia, Spain
Top Contributor
204 reviews 204 reviews
38 hotel reviews
370 helpful votes 370 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Just love this place to bits. We'll trained and utterly polite staff. Grand and ornate public rooms that reek of an over indulgent past. Beautiful shops that have outrageous prices. The Bengal lounge was so gentle men's club that all the staff had to be called Jeeves. The afternoon tea rooms were unreal with great cake stands brimming with fancies,... More

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 3 days ago NEW

Fantastic location and a must for first time visitor to Victoria! Beautiful historical building with lots of charm and ambiance. The grounds are fantastic as well and the "High tea" is a must! Very convenient!

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Bellevue, Washington
4 reviews 4 reviews
1 of 5 stars Reviewed 3 days ago NEW

Victoria BC had been on my list to see. We booked for two nights and paid in advance. For work, I travel about half the year so am picky about where I stay for holiday. This hotel was dated, poorly maintained and with lackluster service. We waited 20 minutes to check in and out. The front desk staff need to... More

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed 3 days ago NEW

The noise in our room was terrible, the backup generator went off daily around 2pm and was on for 20-30 mintues, but also made a lower noise all day and night, hard to relax. Was over charged still waiting for a call back. Was handed the key with no introduction on the hotel. The bathroom was terribel you had to... More

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage The Fairmont Empress, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Fairmont Empress? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Bengal lounge(45)
  • Afternoon tea(28)
  • Gold Floor(27)
  • High tea(20)
  • Very good(14)
  • Old world(10)
  • Air conditioning(7)
  • Staff were friendly(7)
  • Hot tub(6)
  • Harbor view(5)

Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Fairmont Empress 4*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, TripOnline SA, Booking.com, Reservation Counter, Tingo, Otel, HotelsClick, Priceline, Travelocity, BookingOdigeoWL, Despegar.com, HotelTravel.com, getaroom.com, Agoda and Venere so you can book your The Fairmont Empress reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel

772 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (734)
Room/suite (159)
View from room (57)
Hotel & grounds (187)
Dining (46)
Bathroom (32)
Pool/beach area (7)
Videos (1)
Other (245)

Management photos: Courtesy of the property manager

All management photos (39)
Hotel & grounds (10)
Dining (2)
Room/suite (6)
Pool/beach area (1)
Other (20)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Green Hotel in Victoria #8 Luxury Hotel in Victoria #11 Spa Hotel in Victoria #12 Business Hotel in Victoria #14 Romantic Hotel in Victoria #18 Family Hotel in Victoria
Hotel Class
Official Description (provided by the hotel)
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 
Number of rooms

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer