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All 57 Victoria hotels

The Fairmont Empress

4.0 of 5 Hotel   |   721 Government Street, Victoria, British Columbia V8W 1W5, Canada
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78%
Ranked #19 of 57 hotels in Victoria
Certificate of Excellence 2013
A recent review
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1,503 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (421)
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English first
Ottawa, Canada
Top Contributor
51 reviews 51 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed today NEW

The Fairmont Empress delivers on service and ambience, as expected from a quality brand like Fairmont. I have consistently had good experiences with the chain and I highly recommend giving this hotel serious consideration when choosing a place to stay in Victoria, British Columbia. Pros: -the hotel is picturesque, beautiful, and the grounds are well manicured and green -the location... More

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Galveston
2 reviews
5 of 5 stars Reviewed yesterday NEW

A truly special hotel with ambiance and charm. The High Tea experience is a must as the atmosphere, food and the tea were all delicious! Near the ferry from Washington, a easy walk with wonderful views

Review collected in partnership with Fairmont Hotels & Resorts

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Vancouver
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed yesterday NEW

This is a difficult review to write not because it is mostly negative but because this is my favourite weekend getaway hotel in Victoria. I should perhaps say it was. I booked our 15th wedding anniversary/Easter weekend stay months ago through Signature Travel (whatahotel.com) and booked a deluxe king package. Valet and porter services were very good and swift (as... More

Was this review helpful? Yes 1
Bozeman
1 review
5 of 5 stars Reviewed 2 days ago NEW

We celebrated our Mom's 87 birthday at the Fairmont Empress. We stayed in a fabulous 2 bedroom suite on the club level and it was very memorable. The service, staff, spa and food were top notch! Would highly recommend for any special occasion. Felt pampered the entire stay.

Review collected in partnership with Fairmont Hotels & Resorts

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FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest, Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so happy to hear that you had such a wonderful stay celebrating your mother's 87th Birthday. We have truly amazing staff here and I love hearing that staff, spa and food were all top notch... More

Contributor
16 reviews 16 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Only place I will stay here.......everyone works hard to make your stay magical!!! Have stayed many times......will always come back!! Walk anywhere from this location, enjoy the restaurants in this wonderful hotel..........enjoy the charm and magic..........you will want to come back again and again!!!

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FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest, Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. It is wonderful to read that our amazing staff made your stay... More

Eugene, Oregon
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 5 days ago NEW

After enjoying 3 to 4 vacations in Victoria in 1970's, 80's and 90's, we thought it 'high time' we spend our vacation in Victoria IN the Empress Hotel rather than just visiting the hotel. We LOVED staying IN the hotel for high tea; dinner, couples massages; hot tub, mineral pool in spa, pool; dinner and the way the staff presented... More

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guests from Eugene, Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. It is wonderful to read that after visiting Victoria several... More

Kamloops
1 review
5 of 5 stars Reviewed 6 days ago NEW

The building, the interior and the Staff made our stay at the Fairmont Empress, Victoria both special and memorable, Everything was of the highest possible standard, the Staff were polite courteous and friendly and the food and our environment were quite simply perfect.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest from Kamloops, Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. It is wonderful to read that our staff was able... More

Stanwood
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The Empress is one of the best hotels we have ever stayed in. The High Tea was one of the best things at the hotel, very relaxing! Fantastic service throughout the hotel. It is located right in downtown Victoria, very covenant to all the attractions of Victoria. I would highly recommend the Empress

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 2
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest from Stanwood, Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. It is wonderful to hear that you were able to... More

West Vancouver
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel is a great old lady where the staff has great attention to detail and keeps the hotel in great shape. A real pleasurable visit. stayed on the gold floor and was treated very well. I would recommend this hotel to anyone.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest from West Vancouver, Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so happy to read that the staff treated you so well and that you enjoyed our beautiful hotel and in particular the Gold floor and our truly amazing staff. Thank you again... More

Parker, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everything about our trip to Victoria BC, and most especially the Fairmont Empress was a dream come true vacation. From the moment we were greeted at the door, to the check-in clerk, concierge , housekeeping, dining room staff...Everyone treated us as if we were the owners of the hotel. The food was always plated beautifully, and every bit as delicious.... More

Was this review helpful? Yes 1
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest from Parker, Thank you for taking the time to write such a great review on Tripadvisor of your recent visit to Victoria and your stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. I am so happy that... More

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Hotel Summarization (Beta)

What travelers say

  • Bengal lounge(45)
  • Afternoon tea(28)
  • Gold Floor(27)
  • High tea(20)
  • Very good(14)
  • Old world(10)
  • Staff were friendly(7)
  • Air conditioning(7)
  • Hot tub(6)
  • Harbor view(5)

Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Victoria
#14 Romantic Hotel in Victoria
#15 Business Hotel in Victoria
#19 Family Hotel in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Fairmont Empress 4*
Official Description (provided by the hotel):
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 
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Also Known As:
The Fairmont Empress Hotel Victoria
The Fairmont Empress Hotel
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel

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