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All 57 Victoria hotels

The Fairmont Empress

4.0 of 5 Hotel   |   721 Government Street, Victoria, British Columbia V8W 1W5, Canada
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78%
Ranked #19 of 57 hotels in Victoria
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Christopher W Kamloops
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1,497 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (419)
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English first
Kamloops
1 review
5 of 5 stars Reviewed yesterday NEW

The building, the interior and the Staff made our stay at the Fairmont Empress, Victoria both special and memorable, Everything was of the highest possible standard, the Staff were polite courteous and friendly and the food and our environment were quite simply perfect.

Review collected in partnership with Fairmont Hotels & Resorts

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Stanwood
1 review
5 of 5 stars Reviewed 2 days ago NEW

The Empress is one of the best hotels we have ever stayed in. The High Tea was one of the best things at the hotel, very relaxing! Fantastic service throughout the hotel. It is located right in downtown Victoria, very covenant to all the attractions of Victoria. I would highly recommend the Empress

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 2
West Vancouver
1 review
5 of 5 stars Reviewed 3 days ago NEW

The hotel is a great old lady where the staff has great attention to detail and keeps the hotel in great shape. A real pleasurable visit. stayed on the gold floor and was treated very well. I would recommend this hotel to anyone.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
Parker, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Everything about our trip to Victoria BC, and most especially the Fairmont Empress was a dream come true vacation. From the moment we were greeted at the door, to the check-in clerk, concierge , housekeeping, dining room staff...Everyone treated us as if we were the owners of the hotel. The food was always plated beautifully, and every bit as delicious.... More

Was this review helpful? Yes 1
Innisfil, Canada
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 3 days ago NEW

The day I arrived in beautiful Victoria, BC, my coworker and myself enjoyed ourselves over afternoon tea. The experience was delightful, with a pianist performing, delicious finger sandwiches, scones and sweets. As well as perfectly steeped tea and the most wonderful waiter. I stayed in a Harbour View room - which allowed me to enjoy waking up to the sunrise... More

Was this review helpful? Yes 1
Seattle, Washington
Contributor
12 reviews 12 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had a wonderful visit to Victoria which was made even better by the beautiful hotel. We had a great experience at the afternoon tea, but it definitely seemed overpriced for what we got. The rooms were beautiful and had a great view of downtown Victoria. The Bengal Room bar was also a great place to get late night cocktails... More

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San Diego
1 review
5 of 5 stars Reviewed 4 days ago NEW

Lots to love about this Hotel and location. Taxes and extra charges for Internet Access are a bit of a problem in a high tax area. Walking distance to the shops, and easy access to transportation to go elsewhere on the Island.

Review collected in partnership with Fairmont Hotels & Resorts

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FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest from San Diego, Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. It is wonderful to hear that you enjoyed our... More

Arcadia
1 review
2 of 5 stars Reviewed 4 days ago NEW

This hotel need to get rid of the smell (of oldness) and get a better wifi system. The bed was very soft. This hotel is in a great section of the Victoria. Service and staff were great. Some upgrade is needed for this particular hotel.

Review collected in partnership with Fairmont Hotels & Resorts

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FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest from Arcadia, Thank you for taking the time to share your feedback. I am sorry to hear that your stay was not as memorable as we would like. We strive to provide the best experience and customer service that guests have come to expect of Fairmont Hotels. I apologize for the "oldness" smell that you encountered in... More

Sherwood Forest
1 review
5 of 5 stars Reviewed 1 week ago NEW

We had a wonderful experience meeting with the staff at the Fairmont Empress to coordinate our May Wedding plans. Sandra Wilburn and the staff were excellent! We were there for Earth Day 2013 and at 7PM the lights were dimmed in the dining room and everyone ate by candlelight. An amazing experience!! Thank You!! Jeff & Rod

Review collected in partnership with Fairmont Hotels & Resorts

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Racine
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Staying at the historic Empress Hotel was a delightful experience. The hotel staff could not have been friendlier or more helpful. Our room was lovely looking out over the harbor--very nice room amenities. The location is perfect for walking the city.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1

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Hotel Summarization (Beta)

What travelers say

  • Bengal lounge(45)
  • Afternoon tea(28)
  • Gold Floor(27)
  • High tea(20)
  • Very good(14)
  • Old world(10)
  • Staff were friendly(7)
  • Air conditioning(7)
  • Hot tub(6)
  • Harbor view(5)

Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Victoria
#8 Luxury Hotel in Victoria
#15 Business Hotel in Victoria
#19 Family Hotel in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Fairmont Empress 4*
Official Description (provided by the hotel):
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 
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Also Known As:
The Fairmont Empress Hotel Victoria
The Fairmont Empress Hotel
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel

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