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All 96 Vancouver hotels

La Grande Residence at the Sutton Place Hotel Vancouver

4.5 of 5 Hotel   |   845 Burrard St | at the Sutton Place Hotel, Vancouver, British Columbia V6Z 2K6, Canada (Downtown)
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La Grande Residence at the Sutton Place Hotel Vancouver
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79%
Ranked #41 of 96 hotels in Vancouver
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 weeks ago
Rick S Langley City, Canada
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153 people have reviewed this hotel

Traveler rating
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62
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Langley City, Canada
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

No question the Sutton Place hotel is comfortable. The staff are friendly and attentive. The room was nice, most importantly the two features that make for a great stay the shower and thermostat were perfect. However my pet peeve of paying for bottled water, in a $200 a night room, was aggravated. Thankfully, the city of Vancouver's tap water is... More

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High Prairie, Canada
1 review
5 of 5 stars Reviewed March 6, 2014

My wife and I, our daughter and son-in-law, and our two grandchildren stayed in one of the updated two bedroom suites for four nights in late February. Staff were very professional, courteous and friendly; they accommodated our every need - we had only to ask for anything needed and it was promptly supplied. Room service was absolutely unprecedented: the waiter... More

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Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for choosing La Grande Residence at The Sutton Place Hotel. I am delighted to learn that you and your family enjoyed the modern 2-bedroom suite and thank you for recommending our hotel to the TripAdvisor Community. It is a great pleasure for me to share your compliments with my colleagues. We now look forward to the... More

Vancouver, Canada
2 reviews
5 of 5 stars Reviewed February 20, 2014

I booked a 2 bedroom suite for a night out with my daughter and her friend. Once checked in, we proceeding to our unit only to realize that we had one of the few rooms not yet updated. Having stayed in a updated unit previously , I contacted the front desk to have the room changed. I was greeted and... More

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Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for choosing to stay with us again. I am pleased to learn that my colleague at the front desk was able to assist you in a professional manner. We value your business and look forward to welcoming you back to The Sutton Place Hotel Vancouver, many more times in the near future so you can experience... More

Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 19, 2014

Just stayed in a one bedroom suite that had been completely renovated. Very nice and spacious. And quiet. This place is built of stone. Didn't hear the neighbours at all. Staff was very helpful and pleasant. Great location to everything. Used to stay at the Sylvia but this is our new choice.

Was this review helpful? Yes 1
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for sharing your feedback with the TripAdvisor community, it is so great to learn that you enjoyed the newly renovated suite at La Grande Residence at The Sutton Place Hotel. We greatly appreciate your valued comments and we hope to be of service to you again very soon. Thank you for your business. More

Galway, Ireland
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 22, 2014

We stayed on our visit.the pan pacific,hyatt.four seasons hotel n finally the sutton.all gave complimentary guest internet.but the sutton charge $16-20 which was its biggest downfall.hotel was grand.nice area n jappa dog outside but do some research on free internet

Was this review helpful? Yes 1
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for choosing the Sutton Place Hotel and we appreciate your feedback. We have a few packages that include hotel credit or a choice of complimentary wifi. Please contact us directly so we can help you to select the right package. We value your business and hope to have the opportunity to welcome you back in the... More

Perth
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 4, 2014

I rarely find the need to write a negative review of a place but I figured I should give prospective travellers a heads up on this one. I stay at the Sutton Hotel in Vancouver at least once a year and this year decided to plan a romantic getaway to la grande residence as a Christmas present for my boyfriend.... More

Was this review helpful? Yes 1
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Happy New Year! Thank you for sharing your recent experience at La Grande Residence. We take great pride in our property and our service to our guests. Please accept our sincerest apologies for the shortcomings you experienced and your feedback have been reviewed with our Executive Housekeeper to ensure consistent standards are maintained. We invite you to contact... More

Southampton, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 15, 2013

Stayed here for 3 nights. The lobby was decorated with numerous christmas trees which were affiliated with different charities. The room was very comfortable and as we were situated on the 20th floor we had some great views of the financial district. The bathroom toiletries included a mini lip balm which was well received as Vancouver was cold. The hotel... More

Was this review helpful? Yes 1
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Happy New Year! Thank you for your review, I am so pleased to learn that you enjoyed your stay and the location of The Sutton Place Hotel. I have shared your compliment with our doormen. We value your business and look forward to welcoming you back to Vancouver and The Sutton Place Hotel soon. More

Ottawa
Contributor
14 reviews 14 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 9, 2013

Nicely appointed suites - neither dated nor overly modern - just right. Easy walk from transit. Speedy internet connection. Plenty of good equipment in the gym. The pool looked nice, although unfortunately I didn't have a chance to partake. Would definitely stay here again.

Was this review helpful? Yes
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for choosing to stay at The Sutton Place Hotel Vancouver. I am pleased to learn that you enjoyed your stay. We appreciate your business and look forward to hosting your future stays. Happy holidays to you and your family. More

Contributor
18 reviews 18 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2013

Clean and old fashioned it makes you feel home as soon as you entered the door. we could never afford a place like this but it was a gift and we loved how confortable we felt asking questions to staff and walking around going for saunas and swims in the pool. the only down part was that there was no... More

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Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for your review following your recent stay with us. We are happy to learn that you had a nice experience with us and feel like home. Please do not hesitate to let us know if we can arrange a kettle and cream or milk for your future stays. We look forward to welcoming you back soon.... More

Qualicum Beach, BC, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 15, 2013 via mobile

We enjoyed our stay. Staff was very courteous and accommodating and anxious for tips, especially the valets. We found our room clean but very dated and the bed wanting. Enjoyed the breakfast buffet. Parking was a bit pricey at $30 per night and you didn't save if you passed up on valet service. Overall, the mix of pluses and minuses... More

Was this review helpful? Yes
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this review

Thank you for choosing The Sutton Place Hotel and we appreciate your comments. Please rest assured that we have an ongoing program to upgrade our guestrooms. I am glad that you enjoyed our service and the breakfast buffet. You may want to consider our value-added room package that including parking for your future stays. Please visit our website. We look... More

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Additional Information about La Grande Residence at the Sutton Place Hotel Vancouver

Address: 845 Burrard St | at the Sutton Place Hotel, Vancouver, British Columbia V6Z 2K6, Canada
Location: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 96 hotels in Vancouver
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — La Grande Residence at the Sutton Place Hotel Vancouver 4.5*
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