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Comfort Inn Downtown

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654 Nelson Street, Vancouver, British Columbia V6B 6K4, Canada
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1 room 1 guest
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Comfort Inn Downtown
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553 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (553)
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    (125)
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Level Contributor
2 reviews
1 of 5 stars Reviewed 4 days ago NEW

I've just checked in last night! And I'm stuck in this 'box' for the next two more nights and days! The room so ridiculously small that between my wife and me we can just about open ONE CABIN piece - yes, just one! my wife does yoga in the morinings and has no space to place a yoga mat let... More 

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Harrisonville, Missouri
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed overnight in this hotel before cruise left. Close cab ride to Canada Place and within two blocks of Yale town which has lots of restaurants bars etc. Felt very safe walking around the area and many family's out walking and going to dinner etc. The Comfort Inn had happy hour and served a nice breakfast in the morning. Eggs... More 

Was this review helpful? Yes 1
Level Contributor
90 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago

One night stay after a cruise to explore the city a little. Very helpful staff, luggage storage, room was ready early, and gave dinner recommendations, a map, and transportation tips. Free breakfast in the pub downstairs and free wifi. I had read previous reviews before booking so had requested a top floor room which we did get. Bath bigger than... More 

Was this review helpful? Yes 1
Bryhanna-GuestS... L, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Dear Kruiz90, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad that you enjoyed your overall stay at our hotel, including our helpful staff and central location. We look forward to welcoming you back to our hotel on your next trip to Vancouver. Sincerely, Bryhanna – Guest Services... More 

Irvine, California
Level Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Good location and they charge you for everything! The bed is comfortable, the pillows are fluffy, the towels are thick, and they do give you real glasses/mugs in the room. That said, the mini fridge was small and does not have a freezer compartment to freeze our ice packs. The decor in the room and hallway is decades old and... More 

Was this review helpful? Yes
Bryhanna-GuestS... L, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Dear Kathy H, Thank you for taking the time to complete our online survey regarding your stay at our hotel. We are glad to hear you enjoyed our pillow top mattresses and our central location. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our rooms and charges. We are able to store... More 

Perth, Australia
Level Contributor
6 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

Very noisy accommodation, poor sleep quality because of the pub, street noise and guests moving around in their room next door. The safe could only be accessed if standing on a chair and it does not supply a fridge in the room. Our view was of the air conditioning systems and the back packers drying washing out of their windows.... More 

Was this review helpful? Yes
Bryhanna-GuestS... L, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Dear Hg-swanvalley-girl, Thank you for taking the time to complete our online survey regarding your stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. As we are in the entertainment district of Vancouver, we are aware that it can be noisy at times especially on the weekends, we... More 

Australia
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed for 4 nights, room was good, location was great but the staff could be friendlier or more helpful. I had a problem with key card which kept playing up till I couldn't get into my room anymore, very frustrating.

Was this review helpful? Yes
Bryhanna-GuestS... L, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Dear HillgirlAustralia, Thank you for taking the time to complete our online survey regarding your stay at our hotel. We are glad you enjoyed our central location and overall stay. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our staff. Our key cards do become demagnetized when placed near Credit Cards or... More 

Tel Aviv, Israel
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We reserved a room (via Booking.com) for two nights at more than 3 month ago. Yesterday we arrived and were surprized to hear that "there's no room available for you"!! I showed my printed confirmation document....nothing. "There was a 'glitch' in the system" ....come on I understand software more than you do! That's a pure lie! At last they moved... More 

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Bryhanna-GuestS... L, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Dear Avner M., Thank you for taking the time to complete our online survey regarding your stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I understand we did have a computer glitch and unfortunately did have to walk you to a nearby hotel for one night. Even... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Every time we stay in vancouver, we always stay here. The location is perfect and there is always tons of things to do close by. The prices are great for where you are located. The beds are comfy and clean every time we stay. The staff are always polite and accommodating. I believe you can get a buffet breakfast as... More 

Was this review helpful? Yes 1
Bryhanna-GuestS... L, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Dear Eric H, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are delighted to hear that you enjoyed your overall experience at our hotel, including our comfy beds and central location. We look forward to welcoming you back to our hotel on your next trip to Vancouver. Sincerely, Bryhanna... More 

Glasgow, United Kingdom
Level Contributor
126 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed July 22, 2015

This place is right in the heart of downtown Vancouvers party strip and can be noise however the rooms are clean, very comfortable and the price of this hotel is unbeatable. I only think you will find a hostel cheaper than this place. Granville Street is the party street in Vancouver but is perfectly safe and always busy. Great location... More 

Was this review helpful? Yes
Bryhanna-GuestS... L, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Dear tree1990, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are happy to hear that you had a pleasant stay at our hotel. We look forward to welcoming you back to our hotel on your next trip to Vancouver. Sincerely, Bryhanna –Guest Services Comfort Inn Downtown Vancouver More 

Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed July 19, 2015

The noise isn't a problem if you can close your windows but since our AC broke we had no choice but to leave them open. It was sort of a nightmare because the bars and street are so amazingly noisy on a Friday night. The hotel gave us a fan and 50% off our bill which was fair. It was... More 

Was this review helpful? Yes
Bryhanna-GuestS... L, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Deal Laura M, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Allow me to apologize on behalf of our hotel for the inconvenience with your AC. Unfortunately, these unforeseen issues do arise. We are delighted that you enjoyed our central location. Again, thank you for your time. We look forward... More 

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