I and my husband were in the seventh heaven at this hotel. We were very satisfied every services.Hotel was very clean, staff were very freindly and the location was great! It was very easy to go to the sightseeing spots. We could have a long talk about sightseeeing routs with staffs and they suggested many things, moreover, they willingly booked... more

Complaint Description: My car was towed from the hotel parking lot where I paid 12$ to the hotel to park the car overnight as I was a hotel guest. The hotel had my lisense plate on file and had my bill showing that I paid for parking on file and should not have authorized my car to be towed. The... more

We had a very bad experience staying there. Problems with the check-in, very unhelpful staff, a very bad smell all over, the airco was like 30 yrs old and didn't cool, the bathroom and the room itself were very small, and last but not least: you can hear EVERYTHING that happens in the rooms nextdoor!! Really a terrible experience, by... more

Wonderful time at this Hotel in Downtown Vancouver , the staff are excellent and cannot do enough to help, definately stay again. The Manager is very helpful and also works on reception whenever needed, EXCELLENT !!! more

We stayed at the Hotel in Downtown Vancouver twice in May, we had a wonderful time, the staff are excellent and the level of cleanliness is outstanding, the beds were very clean and lovely white sheets and pillow, the towels of which there were plenty were soft and clean, will definately stay again. The Manager is extremely helpful and is... more

My husband and I travelled by train from Toronto to Vancouver and stayed in this hotel for 7 nights. We had a wonderful stay. Staff were very helpful and friendly. The room was spotless and we quickly became friendly with the cleaning staff. We could not have asked for a more friendly bunch of people. You are only about 2... more

We stayed at this hotel with our two teenage daughters for 3 nights. The rooms were clean and newly remodeled. I would recommend this hotel for those who want to stay downtown on a budget. Neighborhood was a bit noisy at night because of night club district close by, but we felt safe. more

This hotel's location is both good & bad. The good is it really is in Vancouver's city center, so everything in the city is close at hand. The bad is that this part of Granville St. is seedy, with a lot of sketchy people wandering around. Hotel parking is limited and not supervised. The price seemed fair for a downtown... more

Two words.....BED BUGS!!!! My sister and I stayed one night at this hotel while on an overnight business trip to Vancouver. We were disappointed in the overall appearance of the hotel and the front desk staff were not helpful. The morning after, I discovered small red bumps on my arms, back, and buttox. During the day they continued to swell... more