This hotel is quite dated with OK maintenance. Because it is dated, the rooms are quite large. The hotel rooms need updating.
This hotel is conveniently located. The airport is quite close by. Costco is diagonally across the street. There are shops and restaurants within walking distance, including the LRT station.
If you care about earning airlines miles, like I...
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We were a little disappointed in this hotel. When we checked in, we found dirty linen piled up in our room and the beds were not really made up, the coverlets were just sort of thrown on the beds but not neatly arranged. The property is run-down, but other than the issue with the linens, relatively clean. The location is...
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This hotel has good location two blocks to LRT but you have to walk past a weed infested walkway. The housekeeping is second rate, as I had to ask the front desk for Coffee as they forget to replace the coffee packages. The Jacuzzi was out when it is wanted.The Restaurant, is okay, but Lucille always says busy even when...
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We always appreciate feedback from our guests whether it is to praise or to provide improvement opportunities for our hotel and staff. We're also glad that you mentioned about how convenient our location from the skytrain.
We look forward to see you in the near future.
Faraz Fareed
General Manager
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Hotel has excellent spacious rooms, helpful and nice staff, and is a good location relative to the airport (10 minutes on skytrain) and downtown (15 minutes on skytrain). There is a gas station with store about 2 minutes walk away. I was initially concerned that the planes, road and tiled hallway (hotel was full) would result in a noisy night,...
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Thank you so much for your kind words. It means a lot to all of us when a guest really enjoys our hotel and all it has to offer in terms of a spacious room, nice staff staff, and a great location with the value of accommodation we provide. We hope to see you back again soon!
Best regards,
Faraz...
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Reception helpful and moved us from a cigarette smell room to a clean smelling room. Both were non smoking.
Hotel chosen because of price ( very good) and near the airport. Hotel very close to sky train as well. Free parking which is great as we have a hire car.
Had a 2double bed room suite which was quite large...
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Thank you for your review of our hotel. We do think the value for the price we offer and location are one of the best in the Richmond/Airport area, with the convenience of the Skytrain within walking distance. Some of our rooms do come with kitchenette which is very handy to guest that stay longer then few nights. Yes we...
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The hotel was as advertised, and good value for the price, can't beat if for park and fly for early flights when you want a little more time to sleep in before your trip. The shuttle service was great.
The room was - meh, not great, in need of an huge overhaul, but for the price it was exactly as...
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Thank you for your review of our hotel. We are glad you you found out hotel at good value and enjoyed our great shuttle service. On request we do provide guest with pack breakfast if they are departing before the restaurant opens.
Once again thank you for your feed back on the window and I will make sure this issue...
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I stayed for 5 days starting April 12, 2012. I had a nice clean comfortable room. I could occasionally hear the people in the room above me, but not that often. You can walk to fast food places. The elevator was slow and the parking spaces were tight. Overall, I'd give the place a 4.5, but I'll round up because...
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Thank you so much for letting others know about our hotel. It means a lot to us when a guest really enjoys our hotel and all it offers in terms of a nice clean good size room, customer service and great value. Yes although the hotel is older, we do take great pride in keeping our rooms in good condition...
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My husband and I stayed at the Executive Inn Express Richmond on April 13th before our vacation and on April 21st on the return. The front desk staff are extremely accommodating and helpful from parking the car, advising not to leave anything in our car during our vacation and asking if we needed any assistance at all with anything. The...
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Despite the protestations of the Manager in previous reviews here, this property has very poor cleanliness and maintenance standards.
This hotel was chosen for our group otherwise, after reading the TA reviews prior to our stay, we would not have stayed. There are good reasons that over 50% of the the TA reviews for this hotel are rated average or...
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Thank you for your recent comments.
Certainly, it is fair to say that it is always a challenge, in site of our
daily cleaning regimen, to maintain an older building whose signs of age can
give off the impression that we are not focused on maintaining and providing
a clean and safe environment, which I can assure you we are....
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There are several hotels in this price range to choose from. Pay the extra $20 to stay somewhere else! The hotel advertises a free shuttle from the airport, but in the fine print somewhere they do not have the shuttle between midnight and 4am. I found this out at 1am, after struggling out alone to the shuttle stop in the...
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Thank you for sharing your experience at our hotel. I would like to say that we do have complimentary shuttle from 4am to 12.30 am daily just like many of the hotels in the area we share our shuttle service with . Our shuttle hours are posted on our website as well as many other booking channels.Complimentary breakfast is served...
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