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BEST WESTERN PLUS Downtown Vancouver

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718 Drake Street (at Granville), Vancouver, British Columbia V6Z 2W6, Canada
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1 room 1 guest
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BEST WESTERN PLUS Downtown Vancouver
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938 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort St. John, Canada
1 review
5 of 5 stars Reviewed today NEW

Laminated floor is good for my 9mon old baby. Location is very central for enjoying urban. Nice restaurant. Very good desk service. Specially, one of desk staff James vary helpful. This was great choice!!

Was this review helpful? Yes
Richmond, VA, United States
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We had only 1 night to spend in Vancouver post Alaskan cruise; this was a great choice. Good location, nice and clean room, helpful and friendly staff. And lots of amenities. Perfect choice. We would highly recommend.

Review collected in partnership with Best Western

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Phoenix, Arizona
Level Contributor
109 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Location is very central.and its good to get to cruise area. The rates on web were quite discounted. It is hot so good air conditioning is a MUST and is quiet. BAthroom is great and beds comfortable. We feel safer when room key is needed to come to room in elevator.We will be using the shuttle soon.

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BWDT, General Manager at BEST WESTERN PLUS Downtown Vancouver, responded to this review

Dear Barbara M of Phoenix, Arizona I am glad to learn that you had a nice stay with us and appreciate all the updated hotel amenities. Along with our complimentary Downtown Shuttle Bus service, our close proximity to the Granville Entertainment District, Stanley Park, Robson Street and other Vancouver sights help make us an ideal location to explore Vancouver with.... More 

Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Checking was long. The person at the desk took long time Confirmed that he is giving a better rate than what I booked in May. Asked for paper work confirming that. He said all will be OK during check out. While checking out it is same rate - not better rate. Talked to desk showed some internal paperwork. In summary... More 

Was this review helpful? Yes
BWDT, Front Office Manager at BEST WESTERN PLUS Downtown Vancouver, responded to this review

Dear DC232013 of Toronto, Canada Thank you for choosing to stay with the Best Western Plus Downtown Vancouver for your time in Vancouver. I am very disappointed to learn the check in process was long and there was a rate discrepancy. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. If I... More 

Illinois
Level Contributor
94 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We chose this hotel for staying the night before boarding our Princess cruise ship. The cab ride from the airport was a flat $35 dollars. We thought that the room price was good compared to prices at the other hotels. We ate supper and breakfast in their restaurant. Food and service was good. They provide a free shuttle to the... More 

Was this review helpful? Yes 1
BWDT, General Manager at BEST WESTERN PLUS Downtown Vancouver, responded to this review

Dear JohnandPam of Illinois, Thank you very much for sharing your recent stay with us. I am delighted that you enjoyed your stay here and took advantage of the complimentary shuttle service to the cruise terminal. The Cruise Transfer Package makes our hotel a perfect spot for pre and post cruise stay. We are looking forward to welcome you back... More 

Welwyn Garden City, United Kingdom
Level Contributor
121 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Booked by the tour organizers of our friends (we were travelling independently), we went along post-cruise (having stayed at the excellent Pinnacle Hotel, Harbourside pre-cruise). It was what a BW is expected to be; small-ish room on a corner above main street intersection; room well-soundproofed. Breakfast room was small but no wait for a table - inexpensive but not included... More 

Was this review helpful? Yes 2
BWDT, General Manager at BEST WESTERN PLUS Downtown Vancouver, responded to this review

Dear Andrew F of Welwyn Garden city, United, Thank you for choosing the Best Western Plus Downtown Vancouver. June is one of the most beautiful month in Vancouver, and one of the busiest months as well. However, I am sorry that the front desk service did not meet your expectations, your comments are important for us in our quest to... More 

Vancouver, Canada
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 1 week ago

Although the location is pretty decent, the hotel room we had was exceptionally small and the hallways were so unbelievably noisy that is was frustrating. The noisy hallways were worse than the typical downtown Vancouver traffic noise. Lots of sirens and lots of yelling. I can't fault this hotel for it's convenience of location though. A tad pricey for what... More 

Was this review helpful? Yes 1
BWDT, General Manager at BEST WESTERN PLUS Downtown Vancouver, responded to this review

Dear vanbaby of Vancouver, Canada Thank you for choosing to stay with the Best Western Plus Downtown Vancouver for your time in Vancouver. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I am glad that you enjoyed the downtown core location; however I am sorry to hear that your night was... More 

Sydney, Australia
Level Contributor
45 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was very good. Service was great. Ticked all the boxes with Fridge,Safe and Wi Fi. Only downside was near to where a large number of homeless people were. When you went to catch a bus or go to the 7-11 store there were several beggars in the location

Was this review helpful? Yes 2
BWDT, General Manager at BEST WESTERN PLUS Downtown Vancouver, responded to this review

Dear cageykezzastrip of Sydney, Australia, Thank you for taking the time to provide us your feedback about your recent stay at Mayan Palace. I am delighted to learn that our staff provided great service, as this is what we strive for every day. It is pleasing to find out you liked our room amenities, such as fridge, save and free... More 

Muskegon Michigan
Level Contributor
273 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my third time at this hotel bringing a group and I was a bit disappointed last time I was there. Seemed a bit run down. Well here I am again with a group using 25 rooms and I was pleasantly surprised with the changes of the hotel. The lobby is pretty much as I remembered it from a... More 

Was this review helpful? Yes 3
BWDT, General Manager at BEST WESTERN PLUS Downtown Vancouver, responded to this review

Dear Geogh 3 of Muskegon, Michigan Thank you for choosing the Best Western Plus Downtown Vancouver. I appreciate you taking time to share your recent experience with us. I am delighted to learn you enjoyed your stay this time and found the rooms are newly renovated with updated amenities. Also it is great to hear that all your group members... More 

Toronto, Canada
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed 4 nights with my family. Rooms were small but clean. Elevators are very slow. Parking spots are very tight. Location is ok as it walkable to some of the touristy areas. However, it does become a bit sketchy at night. Free tickets to Granville were nice. Staff were ok, but not very accommodating and didn't put much effort to... More 

Was this review helpful? Yes 2
BWDT, General Manager at BEST WESTERN PLUS Downtown Vancouver, responded to this review

Dear Jenn W of Toronto, Canada Thank you very much for staying with the Best Western Plus Downtown Vancouver. I am glad that you took advantage of the complimentary ferry tickets to Granville Island and enjoy the clean room. Meanwhile, we are disappointed that we were unable to meet your expectations during your stay. We do appreciate any feedback being... More 

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